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Accomodation has been modernised and was very comfortable and clean. Easy access by car into town. Very friendly and accommodating staff. Great place to stay. Highly recommended.
Best budget motel I have ever stayed at! Recently renovated and had a nice modern minimalist style with thoughtful inclusions. Clean, comfortable, and super friendly staff. Had a great stay and will be back!
room was small but clean and suitable for a one night stay.
The only annoyance was the built in bedside bench - very small and not suitable for a CPAP machine or any other machine. The reception was very friendly and helpful
Wow! I have never stayed in such a clean motel. I enjoyed the thoughtful contemporary design and amenities. The manager was 100% engaged in making sure his guests had a good not only at the hotel, but in Port MacQuarie as well. G
Better the second night as we went down town and bought a decent blanket $59 to keep warm.
The AC did work night 2.
Towels were still on the bathroom floor ( as per instructions on Eco friendly) and not changed so a 10pm return to cold wet towels!!! The Management said due to privacy they do not enter rooms then went on to say they came on and checked out the AC- double standards for sure. Never saw any reception staff despite calling the day before staying 2 nights and leaving the third day. Wifi never worked while time said connected but so weak strength would allow event emails to open. As they say once bitten twice shy so we booked onto another motel where there are staff, things work and very happy. They also left a receipt for our room showing payment from a card not mine? Funny to see sloppy bookwork as firstly I prepaid as it was an extra $20 per night if you paid on arriving plus the fact they used someone's card not mine.
We froze ,the WiFi never worked ,we bought blanket
Night two was warm as the AC worked on the second night plus WE spent $69 and purchased a WARM blanket .
However on return late at night the wet towels left as per Eco friendly instructions on the floor to be changed were still there wet and cold. With management ( absent at all of our stay plus the Friday when we called on to discuss parking and Sunday when we left ) saying breach of privacy to enter rooms if client not there. The WiFi still did not work. It says connected but is so weak it's unusable ( maybe the dreaded Economy room option?). I am in Port regularly so used a contact to meet a tradie who confirmed " they often have AC issues , especially in the small block" How lucky then we were to be in the main block at least the lights worked.
Christopher
Stayed 1 night in Jul 2023
Response from Surf Beach Motel on 10 July 2023
Hi there, This is a great review. This experience with the guest requiring parking for his trailer a day before check in. We reluctiantly obliged if the guest met us on site. Guest decided to arrive and park tailer on our property at best possible space. Not the way we work. A/c has been checked and is working. Guest then claimed that they were overcharged when the property was paid directly by booking website. Lastly no service was provided as no 'Please Service my sign ' was dispalyed and housekeepers are not equipped with telepathy.
Nice little place to stay. Staff were very welcoming, informative of the area and dining options, and keen to assist in any way. Room was clean and comfortable. A nice short stroll from the beach
Patricia
Stayed 1 night in Jun 2023
Response from Surf Beach Motel on 8 July 2023
Thank you , your review means a lot to us. Cheers Surf Beach Motel Port