Outdoor pool, pool umbrellas, pool loungers

Reviews of Silkari The Pavilions Port Douglas

Silkari The Pavilions Port Douglas
35 Macrossan Street, Port Douglas, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 297 reviews" "
Rating 8 - Good. 119 out of 297 reviews" "
Rating 6 - Okay. 33 out of 297 reviews" "
Rating 4 - Poor. 14 out of 297 reviews" "
Rating 2 - Terrible. 6 out of 297 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was prime location right in the centre of the main street, very close to all the restaurants, beach and also Coles, we usually hire a car, this time we didn't and we didn't really need too due to the good location. They have a car park here too. Shannon the manager was very helpful and friendly and we felt very welcomed. The aircon in the room was amazing. We also enjoyed swimming in the pool.
Stayed 5 nights in Jan 2024

8/10 Good

Julie

Liked: Cleanliness, room comfort
Birthday holiday
We stayed for hubby’s 70th birthday. We wanted central and quiet, no kids. This was the perfect location. Unfortunately we didn’t get to enjoy the facilities as Cyclone Jasper arrived. Staff moved us to a higher room and we bunkered down til we could fly out and home. The rooms are well appointed, clean and central. Staff are absolutely amazing.
Stayed 7 nights in Dec 2023

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked that it is close to everything. Maybe change towel when people stay a week, also the bin could be emptied. The spa was hard to step in when showering ,but I know you are going to change that .
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location right in the middle of town! Apartment was on the ground level so not much natural light but great space otherwise. Lovely little pool area and bbq to use as well. Walking distance to everything. Would recommend 😁
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Was on the main st tho tucked away, i was kept updated via text from pavillions regarding payment, keys, directions to my room if i arrived whilst reception was unattended. The staff i had contact with were super friendly professional and helpful. I would definitely book there again. The hotel is also within walking distance of everything
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location and as was listed
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
we liked the location and the price was reasonable, people were friendly, however didnt find that the room was very clean. everything we touched needed proper cleaning. this includes the glasses, spoons and the bathroom could be cleaner and renovated. found that the small appartment was far too small (queen studio).
Stayed 3 nights in May 2021

8/10 Good

George

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2021

8/10 Good

R

Liked: Cleanliness, room comfort
Pavilion apartments worth considering
The room was a typical tropic apartment located in the Main Street of Port Douglas. Angela and Grant are the on-site managers there and were always friendly and helpful. Room was clean and tidy. Ideally located as short walk to beach shops restaurants and the Sunday market
Stayed 6 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful managers
Stayed 4 nights in Apr 2021

10/10 Excellent

durville

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2021
Response from Alison on 19 Jan 2021
Thank you very much for your review we are pleased you enjoyed your stay.

8/10 Good

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Cory

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
overpriced
average hotel rooms/ pool area great
Stayed 1 night in Jul 2020

8/10 Good

margaret

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Alison on 17 Aug 2020
Thank you for your review - please stay safe and healthy.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Great location great service great value. Highly recommended.
Stayed 1 night in Jun 2020
Response from Alison on 17 Aug 2020
Thank you for your review - we appreciate it - stay safe and healthy.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2020

10/10 Excellent

Jon, Uk

Travelled with partner
Liked: Cleanliness, amenities
Great location, friendly staff lovely place to stay for exploring Port Douglas
Stayed 2 nights in Mar 2020

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in center of town, parking, friendly owners
Stayed 4 nights in Jan 2020

10/10 Excellent

Jess, Melbourne

Travelled with group
Liked: Cleanliness, amenities
Very clean apartment, pool area was so inviting and relaxing
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great apartments, lovely staff. Tricky parking in carpark, tight fit
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
The front desk attendant was very nice and helped me with planning my tours and making calls for me. The room was great. The only thing I didn't like was that there were so many rules about throwing out trash, recycling, and there wasn't any instructions in the room about how to check out when the front desk was closed. I found the key box thankfully but I wouldn't have known what to do had I not found it.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredibly spacious, the bed was lovely. I didn’t use the kitchenette facilities. The hosts were super friendly and helpful with my questions. As per other reviews, the car park is teeny tiny and the wifi in my room was a bit average (I unfortunately had to do some work during my stay).
Stayed 2 nights in Oct 2019

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for our stay
Location brilliant and room fine for our needs. Grant was a great help with advice on trips and Alison was very helpful and friendly too.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly greeting, checked us in early and allowed us to store our bags there after we checked out until we were being picked up. Couldn't be closer to the action. Highly recommend.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a double room on ground floor and although accessed near garage it was very quiet and easy to get to. The room was very clean, had its own small balcony and all amenities including ceiling fans and airconditioning. The property had a small pool was centrally located right on the shopping strip, close to supermarket and restaurants. Easy to walk around to either jetty or beach. Would recommend staying here.
Stayed 3 nights in Sep 2019

6/10 Okay

Matt

Travelled with partner
Liked: Staff & service
big unit with nice kitchen facility. We found some bugs and moschitto. Bad wifi signal.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Had lower ground floor villa but would book upper level next time. Room dark. Parking is tight.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great central location with friendly hosts. Our apartment was lower ground floor and was quite dark. It was advertised as refurbished but think this was quite some time ago. To be fair the property was not expensive so probably got what we paid for.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from Alison on 11 Sept 2019
Thank you for your review - we hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location idael and managers extremely helpfull and friendly
Stayed 5 nights in Aug 2019
Response from Alison on 11 Sept 2019
Thank you very much - we hope you enjoyed your stay!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short two night stay in Port Douglas. Owners were very helpful. Bed were comfortable. Only minor criticism was the strength of the shower. Really weak. Apart from that, an enjoyable stay.
Stayed 2 nights in Aug 2019
Response from Alison on 11 Sept 2019
Thank you for your review - we hope to see you again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Alison on 11 Sept 2019
Thank you Angela - we hope to see you again.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, large quiet apartments, spa great
Stayed 4 nights in Aug 2019

10/10 Excellent

Lynn, Woodford QLD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was heated in winter, when most pools in northern Queensland are not. So at least we could swim while in a sunnier state. The only thing was parking underneath was very tight, but there’s plenty of free parking out front, so no problem.
Stayed 2 nights in Jul 2019
Response from Alison on 11 Aug 2019
Thank you for your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pavilions was lovely and quiet with the great jungle foliage right beside our balcony. In a really handy spot for everything, especially Daves takeaway and Sparrow coffee. Alison and Grant were very helpful and calm. Alison offered for us to leave our car in the car park when we checked out on Sunday so we didn’t have to battle market crowds. We’ll be back for sure.
Stayed 7 nights in Jul 2019
Response from Alison on 11 Aug 2019
Thank you for your stay - we are glad you enjoyed!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Very well located and great a/c unit! Only gripe would be that our apartment was not that clean -- it had been cleaned, but just not thoroughly.
Stayed 2 nights in Jul 2019

8/10 Good

enter, Adelaide

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , rooms are clean but looking well used, will need updating soon
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
Found apartment to be tired. Kitchen smell musky. Fridge did not work. TV had no sound adjustment. Then no channel change.
Stayed 2 nights in Jun 2019
Response from Alison on 22 Aug 2019
Thank you for your review - all issues were addressed at the time of your stay - and addressed quickly without any downtime for you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to shops and restaurants. The room didn’t get much natural light.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like the convenience of staying in the middle of town, yet quiet unit.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - roomy apartments - value for money.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location and unit was very nice and size was very comfortable
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked how central the location was and how quiet the room was.
Stayed 6 nights in Apr 2019