2 outdoor pools, pool loungers

Reviews of Shantara Resort Port Douglas - Adults Only Retreat

4.5 out of 5
Shantara Resort Port Douglas - Adults Only Retreat
27-31 Davidson St, Port Douglas, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 475 out of 722 reviews" "
Rating 8 - Good. 197 out of 722 reviews" "
Rating 6 - Okay. 34 out of 722 reviews" "
Rating 4 - Poor. 11 out of 722 reviews" "
Rating 2 - Terrible. 5 out of 722 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities
Lovely staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 14 Mar 2024
Thanks for the excellent review Neil

8/10 Good

Kylie

Liked: Cleanliness, property conditions & facilities
The Shantara is a nice, clean resort which is quiet and enjoyable. It is very close to shops without being to close to attract the surrounding noise.
Stayed 3 nights in Feb 2024
Response from Manager on 14 Mar 2024
Thanks for the review Kylie

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay at Shantara Resort and would visit again. We went in off-season so it was quiet and often got the pool to ourselves! The room was a great size, nice and cool and an excellent amount of storage space so you can actually unpack your toiletries and other knicknacks. The staff are friendly and helpful, and the resort is spotless. I recommend paying for the lower level room so you can walk straight into the pool, we were on level 1 and had FOMO for the lower rooms. The only negative for me was that the bed and pillows weren't that comfortable. Also, our stay did not include turndown service, you need to pay extra for that - if you have a long-ish stay, make sure you keep that in mind.
Stayed 5 nights in Jan 2024
Response from Manager on 14 Mar 2024
Thanks for the review Erin

10/10 Excellent

Arianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Manager on 14 Mar 2024
Thanks for the excellent review Arianne

10/10 Excellent

Jacqui Lalia

Liked: Cleanliness, property conditions & facilities
Such a lovely resort. Very quiet and our suite was lovely. We had the swim out and private jacuzzi suite and will definitely book again. Thank you for an awesome week!!!
Stayed 7 nights in Jan 2024
Response from Manager on 14 Mar 2024
Thanks for the excellent review Jacqui

10/10 Excellent

Alison Joy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Manager on 14 Mar 2024
Thanks for the excellent review Alison

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Sue and Roy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Studio room on 2nd floor with a view over the pool was the best. The room was nice size and amazing extras. Gardens were amazing. Liz was amazing and so helpful. Shortwalk into town to collect our bikes, which we could store in the basement. Due to the recent cyclone, Liz was great at keeping us well informed.
Stayed 5 nights in Dec 2023

2/10 Terrible

Verified traveller

Shady business practices
Cyclone Jasper and massive flooding hit the Port Douglas and Cairns just before our arrival. The airport was closed and flooded, and the road connecting the airport to Port Douglas had been washed away. We heard nothing from the hotel, nor were they reachable by phone. After a statement from the government that residents should only use water for emergencies, decided it was irresponsible to try to go up. yet when we emailed to cancel- they were suddenly responsive, and quick to let us know that we'd get no refund. So even the resort had no running water- we were responsible for the full payment. I'm assuming that the complete lack of communication prior to check-in helped ensure that they help no liability for cancelations. We will return to Port Douglas- but most certainly not to Shantara.
Stayed 3 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hi Susannah, Thanks for your review.Lets put this review into context. I have looked at all emails to you prior to arrival and we strongly recommend that you take out Travel Insurance to cover unforseen circumstances, there were three emails that thas mentioned this. Also, in the the last email to you on the 19th December, I asked if you had Travel Insurance and no reply from you. If you have Travel Insurance please contact me again for the letter that the Insurance company will require. If you do not have Travel Insurance at least reply to my last email on the 19th December for what we can do.Seriously, I don't know why people are travelling nowadays without travel insurance. I do and it comes in very handy for those unsoreseen circumstances. I was due to go the New Zealand in early December and diagonosed with Leukaemia, 4 weeks prior to departure, no refund from the airlines, but Travel Insurance came good within 2 weeks after submitting the claim. Took half an hour to do the claim. For the extra 50 I paid for the Insurance it was a great investment, it was not the airlines fault.This weather event is no your fault, its is my fault, its is not Shantara fault, but people need to take some responsibility for their actions as well.

10/10 Excellent

Ken

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

4/10 Poor

Larissa

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Shalini

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As an adults only resort wonderfully quiet. Staff assistance booking trips etc was great. Would stay again.
Stayed 11 nights in Oct 2023

10/10 Excellent

Richard j

Liked: Cleanliness, property conditions & facilities
Excellent adult only resort, quiet, friendly and ideal location to most shops and activities.
Stayed 5 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Very good lived up to expection
Stayed 7 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location only a short walk to restaurants, Shops and the Marina. Resort itself had great ammenities with very comfortable room we loved being able to step onto the patio and then dive straight into the pool.Staff were very friendly and helpful with all questions. Would definitely stay again and highly recommend.
Stayed 7 nights in Oct 2023

10/10 Excellent

Bronwyn Lee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, quiet , private resort. Very handy to town and the beach.
Stayed 7 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff. Pools are not very private, however they are quite nice.
Stayed 3 nights in Oct 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely pool areas, walking distance to everything. Liz extremely helpful. Interesting that not all Studio Rooms are the same size. Would have been perfect if did breakfast or had a bar area.
Stayed 5 nights in Oct 2023

6/10 Okay

Evangelia

Travelled with partner
The place was beautiful and clean. Reception was polite. Unfortunately the room was really small and crowded. Too much furniture for the space. Eg a little dining table right in front of the door that goes out to the decking.
Stayed 3 nights in Oct 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice & quiet. Easy walkable access to main precinct of Port Douglas
Stayed 4 nights in Sep 2023

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shantara is a beautiful property, friendly, helpful staff, and being adults only during school holidays was good.
Stayed 7 nights in Sep 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A short walk to restaurant’s and shops, a nice place for a get away
Stayed 7 nights in Sep 2023

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness
very small room and pool expensive for what it is
Stayed 7 nights in Sep 2023

8/10 Good

Jacqui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location , clean and good value
Stayed 8 nights in Sep 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was very quiet & peaceful, well maintained. We loved the heated pool & the fact we could walk everywhere.
Stayed 7 nights in Aug 2023

10/10 Excellent

Matt

Great location….friendly staff… only one small criticism… the pillows are very soft possible need to be replaced with new ones or have firm pillows available. Pool is great!
Stayed 4 nights in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic spot, close to everything. No need for a car, walking distance to cafes, restaurants and pubs. Highly recommended if your looking for an Adult only resort… Will definitely return 😊
Stayed 7 nights in Aug 2023

10/10 Excellent

Zhenya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet property to stay in. Close to everything as well. Rooms were clean and had everything you needed.
Stayed 3 nights in Aug 2023

8/10 Good

Joe

Liked: Cleanliness
Stayed 4 nights in Jul 2023

6/10 Okay

Gary George

Travelled with family
Don't get me wrong Shantara on the surface looks great , also close to town and shops restaurants, lovely massage faciliities (seperate ownership to resort)BUT they are not great at little things and some Major annoyances. Major, the site is next to a worksite with constant noise from labourers, this was never communicated to us. This will disappear once site is finished but bloody didn't help us.. Major, access to deck chairs (4) with afternoon sun was only avaiable by creeping around pool deck. Gate access locked. There is a pool on other side with only 4 available with sun during the day, another few at BBQ end. Major :paying good money my apartment was very small, shared deck big enough for only 1 sun chair for each apartment..This was advised Major SUN - NONE at all to my apartment all DAY Medium ; Again paying good money had to dispose of our own rubbish by walking 100 metres each BIN load down an elevator into a garage. Customer Care ; Snantara refused to provide single beds, my partner had just had major surgery and needed a sperate BED, answer was room was too small. no good enough. Cleaners : not their fault but they start at around 6.30 and noise travels Noise from apartment above, constant movement early and late of tavles and chairs above also easily hear people walking above.. Summary : Shantara has the makings of a good resort but I personally wont be going there again.
Stayed 15 nights in Jul 2023

10/10 Excellent

Laurel A

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. So friendly and Julie, at reception helped book or suggested great things to do and see. You can tell the Shantara is looked after meticulously. The gardens were so well kept and the facilities and pool area always clean. It definitely was quite. At first, a bit strange, as it is our first time travelling without children/teens. So close to everything. Just a short walk to dinning and shopping, or the beach. Thank you
Stayed 10 nights in Jul 2023

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Shantara was a awesome place to stay at. Close by to the main street and beach. Would stay again. Only thing missing there is a dining place to eat.
Stayed 7 nights in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
It was a great time
Stayed 1 night in Jun 2023

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to Main Street and beach..
Stayed 3 nights in Jun 2023
Response from Manager on 29 June 2023
Thanks for the review Allan

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly enjoyed our stay and would definitely return
Stayed 7 nights in May 2023
Response from Manager on 17 June 2023
Thanks Keith for Excellent Review

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet and clean, easy walk to everything
Stayed 9 nights in May 2023
Response from Manager on 3 June 2023
Thanks for the excellent review Christine

8/10 Good

Angelo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good condition--nice and quiet--close to shops and restaurants. Had no use for the nice robes but could could have used a shower cap.
Stayed 10 nights in May 2023
Response from Manager on 3 June 2023
Thanks for the feedback Angelo

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, relaxing atmosphere and friendly staff
Stayed 4 nights in May 2023
Response from Manager on 27 May 2023
Thanks for the excellent review Robert

10/10 Excellent

ryan

Liked: Cleanliness, room comfort
Super chill
This place has a real chill vibe. Quite, comfortable, birdsong, breezes. Easy access to washing machines. Great restaurants within walking distance. I'd stay here again. Heck, I'd practically move to Port Douglas.
Stayed 4 nights in May 2023
Response from Manager on 27 May 2023
Thanks for the excellent review Ryan

10/10 Excellent

Yvonne

Liked: Cleanliness, room comfort
Stayed 6 nights in May 2023
Response from Manager on 27 May 2023
Thanks for the excellent review Yvonne

8/10 Good

Juliette

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 3 nights in May 2023
Response from Manager on 27 May 2023
Thanks for the great review Juliette

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2023
Response from Manager on 27 May 2023
Thanks for the excellent review Christopher

8/10 Good

Sandra, Frankston

Travelled with family, Travelled with partner
Nice place felt uncomfortable sharing the lounges with next door. Not enogh storage. Other than that it was convenient to everything.
Stayed 7 nights in Apr 2023
Response from Manager on 11 May 2023
Thanks for the feedback

10/10 Excellent

leon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting, room very spacious and included full kitchen amenities. Lovely pools. Helpful and friendly staff. Great location, walking distance to everything but not on the main road so very quiet and peaceful.
Stayed 7 nights in Apr 2023
Response from Manager on 5 May 2023
Thanks for the excellent review Leon

8/10 Good

Lisa Maree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It would of suited our needs better if there was dining facilities to cater for Breakfast etc, given that the tours start early it was difficult to arrange Breakfast. There is a toaster and microwave in the room.
Stayed 4 nights in Apr 2023
Response from Manager on 5 May 2023
Thanks for the feedback Lisa

8/10 Good

Denise Carole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My partner and I stayed at Shantara for 6 nights in April. The staff at the resort are lovely and very helpful/ friendly. They even gifted us a bottle of prosecco for my partner and i to celebrate as it was his birthday. The property is quiet, close to the beach and within walking distance of the main strip with lots of shops, bars, cafes and restaurants. The gym is small but was ok for use. The property does attract an older cohort which was fine as it was nice and quiet which we were lolking for. Our stay was perfect! The only thing i'd mention is that the rooms are very small for the cost and the property is a little dated. Otherwise we had a great time!
Stayed 6 nights in Apr 2023
Response from Manager on 30 Apr 2023
Thanks for the review Denise and feedback

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole environment at the Shantara is relaxed and easy. The staff are very friendly and the day spa is absolutely wonderful. The resort is a 10 min walk to the centre of Port Douglas. We hired a car and were very easily able to get in and out for day trips in the surrounding area.
Stayed 5 nights in Apr 2023
Response from Manager on 30 Apr 2023
Thanks for the excellent review Laura

10/10 Excellent

Clive

Stayed 7 nights in Apr 2023
Response from Manager on 30 Apr 2023
Thanks for the excellent reply Clive

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, amenities
Brilliant we Will be returning
Stayed 4 nights in Mar 2023
Response from Manager on 11 Apr 2023
Thanks Suzie for the excellent review.