Exterior

Reviews of Saltwater Luxury Apartments

4.5 out of 5
Saltwater Luxury Apartments
Corner of Macrossan Street and Grant St, Port Douglas, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 101 out of 148 reviews" "
Rating 8 - Good. 41 out of 148 reviews" "
Rating 6 - Okay. 5 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 0 out of 148 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is well cared for in a great position, the apartments have good views. Right in the middle of excellent restaurants, close to the marina and an easy walk to the beach.
Stayed 7 nights in Sep 2023
Response from Guest Relations on 12 Sept 2023
Thank you so much for your kind review. It was a pleasure to have you stay with us and we hope to have you back again soon.

10/10 Excellent

Mrs Michelle

Stayed 5 nights in Jul 2023
Response from Guest Relations on 12 Sept 2023
Thank you Michelle. We hope to have you back again soon.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our apartment. Spotlessly clean as well as great location. Fully appointed kitchen, right down to the coffee pods. Walking distance to beautiful look outs, parks, dining and bars. Easy communication also. Would highly recommend to others and look forward to returning.
Stayed 2 nights in Aug 2023
Response from Saltwater Luxury Apartments on 22 Aug 2023
Thank you Rachel for your review - greatly appreciated. Look forward to welcoming you back in the near future.

10/10 Excellent

Isaak

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Saltwater Luxury Apartments on 4 Aug 2023
Thank you Isaak for your review, much appreciated. We hope to welcome you again soon.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is great with everything you need, centrally located, very walkable. Management office helped extensively on booking excursions but, duplicated one activity. Be sure to have made all plans for your stay prior to paying for anything. Also, Internet connectivity is horrible. I was getting 2MB per second. At home I have a Gig (500 times faster) They need to have 10MB at a minimum for a normal customer.
Stayed 5 nights in Dec 2022

8/10 Good

Sonya

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Perfect central location
Stayed 3 nights in Oct 2022

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
52 Steps is too many for the elderly.
Stayed 10 nights in Jul 2022

8/10 Good

simon

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The property was a good size in a very good location. Communication and on-site help/assistance was top notch. Pool and surrounding area was as good as it looks and warm. Amenities wise, the dishwasher not working as it should and nor was the clothes dryer. The wi-fi connection was intermittent and terrible and is not really acceptable in this day and age at this price point.
Stayed 5 nights in Jul 2022
Response from Saltwater Luxury Apartments on 22 July 2022
Hi Simon, thank you for your review. We appreciate your valuable feedback and are addressing the issues. Thank you for the positive feedback regarding our team, we strive to make sure all your needs are accommodated. We hope to welcome you again soon.

10/10 Excellent

louise, Erskineville

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment for our family of five. Apartment had a fresh and welcoming vibe that made us all feel immediately at home. Location was ideal! Staff very friendly and accommodating. Would definitely stay there again!
Stayed 2 nights in Jul 2022
Response from Saltwater Luxury Apartments on 22 July 2022
Thank you Louise for your kind review, we hope to see you again very soon.

8/10 Good

Craig

Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was excellent & location couldn’t be better with staff extremely helpful but the stairs were a killer for older people
Stayed 7 nights in Mar 2020
Response from Saltwater Luxury Apartments Management on 14 Mar 2020
Thank you for your review - greatly appreciated.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean,luxury,good staff but no lift which so annoying , 3 ladders we have to climb swimming pool closed 8pm which so inconvinenet as we return to hotel late, so we couldn't use it
Stayed 3 nights in Jan 2020
Response from Saltwater Luxury Apartments Management. on 10 Feb 2020
Thank you for your review - greatly appreciated. Unfortunately we don't have a lift within the building (which is noted on the websites) and yes the pool hours are from 8am to 8pm. Thank you again for staying with us and we do hope to see you back in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location in central port Douglas - quiet small complex with excellent facilities.
Stayed 4 nights in Nov 2019
Response from Saltwater Luxury Apartments Management on 16 Nov 2019
Thank you for the review - greatly appreciated.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location Close to everything in town Covered parking Lots of room in unit Could do with a little maintenance
Stayed 3 nights in Nov 2019
Response from Saltwater Luxury Apartments Management on 12 Nov 2019
Thank you for your review and feedback - greatly appreciated.

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from Saltwater Luxury Apartments Management on 5 Nov 2019
Thank you.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Saltwater Luxury Apartments Management on 7 Oct 2019
Thank you Michael.

6/10 Okay

Kirsty

Liked: Staff & service, property conditions & facilities
Port Douglas Regulars......
The service by Jason was outstanding from the moment we pulled up outside the apartment block. The pool deck is fabulous with plenty of day beds/sun lounges and perfect pool temperature. Unfortunately our apartment was directly on Macrossan Street, so the late night noise from people on the street and also using the ATM (right under our bedroom window), made it difficult to get a good night sleep. Also, the apartment had a very uncomfortable leather lounge and the ensuite bathroom didn't have a door dividing it from the main bedroom.
Stayed 13 nights in Aug 2019
Response from Saltwater Luxury Apartments Management on 15 Sept 2019
Thank you Kirsty for your review and the feedback. We're so sorry to hear about the noise from people on Macrossan Street and about the leather lounge (which is brand new). It was so nice to have meet you and your wonderful family and we do hope to see you back at Saltwater Luxury Apartments in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central Port Douglas location, very clean and good condition with very helpful proprietor. Spacious and comfortable with good kitchen for self catering. Off street car parking. Modest sized pool on sunny terrace.
Stayed 7 nights in Jul 2019
Response from Saltwater Luxury Apartments Management on 16 July 2019
Thank you for the review - greatly appreciated. Kind regards, Jason

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason & Nathan were very helpful & welcoming. Great location.
Stayed 4 nights in Jun 2019
Response from Saltwater Luxury Apartments Management on 2 July 2019
Thank you for your review - greatly appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to Macrossan Street. Well appointed kitchen facilities. Excellent customer service.
Stayed 5 nights in Jun 2019
Response from Saltwater Luxury Apartments Management on 19 June 2019
Thank you for your review - greatly appreciated.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean apartments, right in the centre of town.
Stayed 2 nights in May 2019
Response from Saltwater Luxury Apartments Management on 28 May 2019
Thank you for your review - greatly appreciated.

10/10 Excellent

Allysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely apartment.
-Fantastic quick and informative check in with Jason. -Beautiful, spacious and clean apartment. -Steam from shower in main bedroom kept setting off fire alarm.
Stayed 1 night in May 2019
Response from Saltwater Luxury Apartments Management on 15 May 2019
Thank you Allysa for your review - greatly appreciated. Sorry that the fire alarm went off while showering, the senors are very sensitive. We hope to see you again in the near future. Kind regards Jason - Saltwater Luxury Apartments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers of the property were fantastic in arranging tours for us and kids absolutely loved the pool
Stayed 8 nights in Apr 2019
Response from Saltwater Luxury Apartments Management on 30 Apr 2019
Thank you so much for your review - greatly appreciated. We are so happy the kids loved the pool. We hope to see you back at Saltwater Luxury Apartments in the near future. Kind regards, Jason

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely clean apartment and very friendly service.
Stayed 3 nights in Apr 2019
Response from Saltwater Luxury Apartments Management on 30 Apr 2019
Thank you Sarah for your review - greatly appreciated. We hope to welcome you back to Saltwater Luxury Apartments in the near future. Kind regards, Jason

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019
Response from Saltwater Luxury Apartments Management on 20 Apr 2019
Thank you - greatly appreciated. Kind regards Jason - Saltwater Luxury Apartments Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a wonderful 12 night stay at Saltwater Luxury Apartments. We had a two bedroom apartment overlooking the pool with mountain views to accommodate our family of four adults. Ample living room space, two bathrooms with a well appointed kitchen and in apartment laundry facilities. Jason and Nathan were wonderful hosts who looked after us very well and accommodated any requests swiftly. Great location in the main street and far enough away from the pubs, so there is no noise at night time. This was our 5th stay in Port Douglas,however our first at Saltwater, we will definitely stay there again on our next trip.
Stayed 12 nights in Mar 2019
Response from Saltwater Luxury Apartments Management on 10 Apr 2019
Thank you so much for your review - greatly appreciated. We're so happy that you had a wonderful time at Saltwater Luxury Apartments and we look forward to welcoming you back in the near future. Kind regards, Jason - Saltwater Luxury Apartments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great position, rooms extremely comfortable and clean. the only draw back it has not lift but jason was very accommodating helping to carry luggage up the stairs.
Stayed 8 nights in Mar 2019
Response from Saltwater Luxury Apartments Management on 29 Mar 2019
Thank you for the review - greatly appreciated. Yes unfortunately we don't have a lift, but we are very happy to carry your luggage to your apartment. We hope to see you back at Saltwater Luxury Apartments in the near future. Kind regards, Jason.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was equipped with everything you needed.It was very clean and spacious and ideal for a family of four.Great central location and with the added bonus of a roof pool. The owners were really nice and helped us to arrange trips.we can’t recommend this place highly enough,absolutely loved it
Stayed 4 nights in Jan 2019
Response from Saltwater Luxury Apartments Management on 29 Jan 2019
Thank you for your review - greatly appreciated. We hope to see you back in the near future. Kind regards, Jason Saltwater Luxury Apartments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops. Noisy restaurant down stairs packing up every night. Someone using a blower vac at 7am every morning.
Stayed 7 nights in Dec 2018
Response from Saltwater Luxury Apartments Management on 7 Jan 2019
Thank you for your review and we are in talks with the local council about the 7am blow vac. We do hope to see you back in the near future.

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018
Response from Saltwater Luxury Apartments Management on 7 Jan 2019
Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The laidback atmosphere, and convenient location in walking distance of everything.
Stayed 1 night in Dec 2018
Response from Saltwater Luxury Apartments Management on 7 Jan 2019
Thank you for the review - greatly appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located with nice mountain views. We checked in after hours following the directions provided in an email. A map would be more helpful (for key pickup etc.); Google GPS navigation did not follow the the most direct route making it hard to interpret thier instructions.
Stayed 3 nights in Nov 2018
Response from Saltwater Luxury Apartments Management on 11 Dec 2018
Thank you for your review - greatly appreciated. We will certainly look at adding a map into our after hours instruction email for our guests.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018
Response from Saltwater Luxury Apartments Management on 7 Dec 2018
Thank you for your review.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Awesome stay clean everything we needed great location could walk to most places. Jason is very helpful with great information and advice for the area and any tours. Loved it hope to return.
Stayed 4 nights in Nov 2018
Response from Saltwater Luxury Apartments Management on 26 Nov 2018
Thank you Catherine for your review - greatly appreciated. We look forward to welcoming you back to Saltwater Luxury Apartments in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time here at Saltwater. Apartment had everything we needed for our week long stay. From the time we made our booking to the time we said goodbye the service from Jason was first class.
Stayed 7 nights in Oct 2018
Response from Saltwater Luxury Apartments Management on 30 Oct 2018
Thank you for your review - greatly appreciated. We are so happy that you had a wonderful time at Saltwater Luxury Apartments.

8/10 Good

Jodie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the hubof Port Douglas
2 bedroom apartment was spacious Cleanliness was good Airconditioning was a bit average - very loud Limitation on WIFI - not happy at all! Needto have unlimited access and unlimited wifi. Amenities were great Overall we werehappy
Stayed 5 nights in Oct 2018
Response from Saltwater Luxury Apartments Management on 23 Oct 2018
Thank you Jodie for your review. You'll be happy to know that as of November, we will be switching to a new provider for Wi-Fi, which will be unlimited. We do hope to see you back at Saltwater Luxury Apartments in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, excellent facility, Recommend highly! Will be back
Stayed 5 nights in Sep 2018
Response from Saltwater Luxury Apartments Management on 24 Sept 2018
Thank you for your review. We look forward to welcoming you back in the near future.

10/10 Excellent

Maxine, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Comfortable
We had a great experience from the warm welcome by host Jason, our bags were whisked away to our room while we checked in. We were provided with a map and some very helpful information. We loved having the air flow through the property and our room. Fly screens would be nice. Great access to Macrossan Street, marina and beach. Travelled with my 82year old mother. Found the stairs at the property manageable.
Stayed 4 nights in Sep 2018
Response from Saltwater Luxury Apartments Management on 17 Sept 2018
Thank you Maxine for your review. We are so happy that you had a great experience. We look forward to welcoming you back to Saltwater Luxury Apartments in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, clean, very friendly, great beds & pillow
Large, airy & considering the proximity to the main street, very quiet. Close to all the restaurants, quick walk to the beach
Stayed 5 nights in Sep 2018
Response from Saltwater Luxury Apartments Management on 14 Sept 2018
Thank you for the review - greatly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018
Response from Saltwater Luxury Apartments Management on 11 Sept 2018
Thank you - greatly appreciated. We hope to see you back at Saltwater Luxury Apartment in the near future.

10/10 Excellent

Nick, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Location
This was our 6th visit to Port Douglas, it was the first time we stayed on the Main Street as we had been resort stayers. There are restaurants and stores amongst Salt Water but the quietness was amazing. Really happy with our apartment and will book there again. Note It’s a non smoking property-Inside and Out
Stayed 6 nights in Aug 2018
Response from Saltwater Luxury Apartments Management on 22 Aug 2018
Hi Nick, thank you for your review and we look forward to welcoming you back at Saltwater Luxury Apartments in the near future. Kind regards, Jason.

10/10 Excellent

Lisa, cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location
Great communication from manager Jason, felt very welcome, everything we needed, comfortable 3 bedroom for 6 people. Amazing location, righ in middle of town so mns walk to beach and to marina, surrounded by eateries, pubs, coles, shopping etc. the pool area is nice too (wish I had more time to swim). Would definitely recommend or stay again.
Stayed 1 night in Aug 2018
Response from Saltwater Luxury Apartments Management on 6 Aug 2018
Thank you Lisa for your review. We are so glad you had a great time here at Saltwater Luxury Apartments and we look forward to welcoming you back soon. Kind regards, Jason

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, best location in PD. Super clean and comfortable, very friendly, helpful and welcoming staff. Will stay again!
Stayed 7 nights in Jul 2018
Response from Saltwater Luxury Apartments Management on 24 July 2018
Thank you for your review. We look forward to welcoming you back soon. Kind regards, Jason - Saltwater Luxury Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jason was so nice and helpful. Perfect location. We would definitely come back.
Stayed 3 nights in Jul 2018
Response from Saltwater Luxury Apartments Management on 12 July 2018
Thank you for your review, we look forward to welcoming you back to Saltwater Luxury Apartments soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home and kind staff
Apartment is big for four people. Lots of space to move around and relax. Jason is very helpful and informed us on the road closure due to Ironman. We really appreciate his kind advice. We had an excellent stay here and would recommend friends to stay here
Stayed 2 nights in Jun 2018
Response from Saltwater Luxury Apartments Management on 12 July 2018
Thank you for your review and glad you had a wonderful stay. We look forward to welcoming you back to Saltwater Luxury Apartments soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay.
The location is fantastic, right in the heart of Port Douglas and easy walking distance to all major sites, shops and restaurants. If you are travelling with young children, go for the 3 bedroom apartment to give yourself some extra room.
Stayed 7 nights in May 2018
Response from Saltwater Luxury Apartments Management on 12 July 2018
Thank you for your review Christopher, we look forward to welcoming you back to Saltwater Luxury Apartments soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home close to marina and All facilities
We enjoyed being in Piet Douglas for Carnivale and Saltwater was the perfect accommodation venue. It’s close proximity to the marina, restaurants, beach and pubs, means we’ll be back
Stayed 2 nights in May 2018
Response from Saltwater Luxury Apartments Management on 12 July 2018
Thank you for your review, we look forward to welcoming you back to Saltwater Luxury Apartments soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in the heart of Port Douglas
We had a fantastic stay at Saltwater. The staff were great in communicating with us after making our booking. We arrived after hours which was no problem at all, entry to the unit was arranged for us.
Stayed 13 nights in May 2018
Response from Saltwater Luxury Apartments Management on 12 July 2018
Thank you for your review and glad you had a wonderful time. We look forward to welcoming you back to Saltwater Luxury Apartments soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful holiday. So close to everything. Very friendly reception and great apartment.
Stayed 3 nights in Apr 2018
Response from Beth, Manager on 30 Apr 2018
Thank you for your positive review. We are glad that you enjoyed your stay at the apartments. We hope to see you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure staying here
Second stay here. Both times have been fabulous. Service of Beth and Wayne always great. Renovations weren’t completed by the time we arrived so we were graciously upgraded to the penthouse suite, the furthest room from the renovations. Very pleased with Saltwater Luxury apartments. Will always stay here when visiting Port Douglas.
Stayed 4 nights in Mar 2018
Response from Beth & Wayne on 21 Mar 2018
Thank you for your fantastic review of our apartments! We look forward to seeing you again and we hope you will enjoy it even more once the renovations are completed! Thanks again for your understanding and we will see you again!