Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Reviews of Reef Resort Villas Port Douglas

4 out of 5
Reef Resort Villas Port Douglas
121 Port Douglas Road, Port Douglas, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 258 out of 727 reviews" "
Rating 8 - Good. 304 out of 727 reviews" "
Rating 6 - Okay. 103 out of 727 reviews" "
Rating 4 - Poor. 48 out of 727 reviews" "
Rating 2 - Terrible. 14 out of 727 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
We had such a great stay The staff was incredible helpful
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in Villa 43 and it was perfect. Two bedrooms, two bathrooms, covered parking, laundry and two outdoor sitting areas. The pool area is absolutely incredible. We arrived after reception closed but we just called the number uding the phone on the wall and they gave us the code to the lock box that had an envelope with our keys and all the resort information. I will definitely stay here again.
Stayed 1 night in Nov 2023

4/10 Poor

Stu

Disliked: Cleanliness
Stayed 3 nights in Sep 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room had the things we wanted for our stay
Stayed 2 nights in Sep 2023
Response from Author on 12 Sept 2023
Hi Stephen, thank you for your lovely review. We are so thrilled you had a wonderful stay with us and enjoyed your beautiful villa and everything within. We look forward to seeing you again very soon. Kind regards, the team @ Reef Resort Port Douglas.

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Massive pool
Stayed 7 nights in Aug 2023
Response from Author on 12 Sept 2023
Hi Joshua, thank you for your lovely review. we are soo happy that you enjoyed the incredible pool and had a lovely stay with us. We look forward to seeing you back here again soon. Kind regards, the team @ Reef Resort Port Douglas

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Close to pool
Stayed 5 nights in Aug 2023
Response from Author on 12 Sept 2023
Hi Mark, we are so thrilled that you chose Reef Resort as your Home away from home. We hope that you had the most incredible stay with us and we look forward to welcoming you back again next time. Kind regards, the team @ Reef Resort Port Douglas.

8/10 Good

Roslyn

Travelled with group
Liked: Cleanliness, amenities
I thought the facilities and staff were great but the the viilla we stayed in was a little run down. It needed fly screens on the window and sliding doors. We really couldn't use the back ofviur villa at all.
Stayed 9 nights in Jul 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very relaxing atmosphere. Friendly and helpful staff
Stayed 9 nights in Jun 2023

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 4 nights in Jun 2023

8/10 Good

Diann

Travelled with family
Liked: Cleanliness, room comfort
The resort is getting older and is a little old but had everything we needed for our short stay. Reasonable price too.
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities
Villa was good, starting to show signs of aging, requiring some maintenance to improve
Stayed 11 nights in Jan 2023

4/10 Poor

Ana

8/10 Good

Wade

Travelled with family
Liked: Cleanliness, room comfort
Nice apartment units
The property was good, the unit comfortable and spacious. Only issues were that the location isn't the best with respect to Port Douglas, and the restaurant was never open when we needed it.
Stayed 3 nights in Nov 2022

6/10 Okay

Carolyn

Stayed 2 nights in Nov 2022

8/10 Good

Alexandra Popescu SA Medic PTY, Port Noarlunga

Travelled with family
Liked: Amenities
The townhouse is perfect for a family who loves space and have everything at hand. Great location and quietness. Amazing pool! We did visit some other hotels with pools around but this was definitely the best. In all honesty, the place needs light renovation as it's a bit worn off but definitely livable. Not 4 stars though- 3.5 max. It would be nice is the restaurant would be open more than one day per week. Overall, extremely positive experience!
Stayed 5 nights in Oct 2022

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The pool was lovely, especially for our son. We had arrived by shuttle from the airport, arranged by The Reef. A frightening experience with the driver tailgating and driving way too fast. SR transport. Never again! The apartment was spacious, but dark and gloomy. The outdoor seating was useless as it just faced other accommodations. I’d describe the decor as “tired”. The restaurant was barely open and as we had no transport this made our dining options limited. The closest food outlet was a fish and chips 1km away. This place lacked atmosphere, was too far from town for the car less. Shuttle cost $7 each one way into town, which equated to over $50 NZ every time we left the resort (return trip for 3) Would we stay here again? Never
Stayed 8 nights in Oct 2022

6/10 Okay

CATHIE

Stayed 2 nights in Oct 2022

10/10 Excellent

Wayne, Albion

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely return stay at the Reef Resort; we stayed four years ago and were pleased to note that the quality was the same as our previous visit. The accommodation was great for a family, with two upstairs rooms containing a double and 2 single beds, and a neat family room downstairs. Air-conditioning was effective in both bedrooms and the shared area downstairs. The kitchen was well-stocked, with hotplates and a convection microwave available. Only a short walk away a large shared pool can be accessed, with multiple depths providing great play opportunities for all ages. The reception area and cafe fronts the pool with great poolside snacks and tasty lunch and dinner options. The staff were always friendly and helpful every time we spoke to them!
Stayed 7 nights in Sep 2022

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. The apartment was really clean and had everything you needed. The pool was amazing. Not too busy. Port Douglas is tropical paradise. I would try and get one of the apartments near the pools though
Stayed 11 nights in Sep 2022
Response from Reef Resort Villas on 22 Sept 2022
Dear AlisonThank you for your review. It's great to hear you had a good time with us and enjoyed the facilities.We look forward to welcoming you back to the resort.Best wishes from Reef Resort Villas

8/10 Good

Gerard

Liked: Cleanliness
Staff very friendly and efficient
Stayed 4 nights in Aug 2022
Response from Reef Resort Villas on 24 Aug 2022
Thank you for your feedback. We hope you enjoyed your time with us and look forward to welcoming you again.Best wishes from Reef Resort Villas.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Family catch up
Great 4 night stay in a 2 bedroom town house apartment.
Stayed 2 nights in Jul 2022

8/10 Good

Sarah

Stayed 7 nights in Jul 2022

4/10 Poor

Kiel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were fantastic, when they were there food was great when it was open. The villa we stayed at had dead flies everywhere. We swept up about 20 a day. Shower was dirty our toddler couldnt go on the ground as he would pick up dead flies. We checked out early and ended up having to spend more money on another place. Emailed them with no response.
Stayed 5 nights in Jun 2022

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the resort couldn't do enough to help us with any issue or question we had, they made the stay great.
Stayed 4 nights in Jun 2022

4/10 Poor

Lisa

Disliked: Cleanliness, room comfort
Stayed 8 nights in May 2022

6/10 Okay

Richard

Travelled with family, Travelled with group
Liked: Amenities
The beds were comfortable, linen and towels clean, villa was very grubby looking, needed painting and moderising, kitchen quite poorly equipped, all very tired, and second bathroom was on ground floor away from bedroom. Staff were very friendly, pool area was lovely, was 45 min walk to shops/Restaurants. Apparently was a shuttle bus available. All in all enjoyed my holiday.
Stayed 14 nights in May 2022

6/10 Okay

melanie

Travelled with family
Liked: Cleanliness
Pool area is excellent and cafe/restaurant area simple but pleasant. Room we were in was very tired, close to the main road and in between 2 owned apartments who were partying at night and left beer cans across the front garden of our unit. Reef resort Seems reasonable enough for the price due to the really nice pool but check where you are on the property and who the neighbours are first.
Stayed 1 night in Apr 2022

8/10 Good

Stephen

Stayed 7 nights in Apr 2022

2/10 Terrible

ORIT

Stayed 1 night in Mar 2022

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice self-contained villa, had everything we needed. Walking distance to the beach and a short drive to town.
Stayed 3 nights in Jan 2022
Response from Reef Resort Villas on 19 Jan 2022
Dear Joanna Thank you for your review. We are glad you enjoyed your stay with us. We look forward to being able to welcome you again in the future. Best wishes from Reef Resort Villas.

8/10 Good

Bart

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good sized town house so easy to wind down after the day
Stayed 9 nights in Jan 2022
Response from Reef Resort Villas on 15 Jan 2022
Dear Bart Thank you for staying with the Reef Resort Villas. We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back on your next visit. Best wishes Reef Resort Villas.

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good sized villa for sharing with multiple people. Quite dirty wall fixtures, bathroom and cutlery dirty
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great pool for kids and family friendly. Fan was pretty noisy and needs looking at, but other than that, really good place to stay that's a short drive to central shops :)
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Plenty of room in the villa, two good pools. A little bit run down and not very clean.
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
A bit disappointed because the lounge room smells stinks.. and the smells like dead rat inside the dishwasher.. Never again!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our time at this resort. We stayed in a mid-range villa which was well appointed and spacious. 1 bathroom and bedroom for each couple. There are some Cafes and local shops close by. We enjoyed the heated main pool and sundeck. Staff were friendly. The Main Port Douglas street was a short drive. Great winter destination. The only slight negative the internet seems to be patchy in Port Douglas. Our room came with a 2gb daily limit
Stayed 6 nights in Jun 2021
Response from Reef Resort Villas on 14 July 2021
Dear Guest Thank you for your lovely review and comments regarding the resort and the staff. We look forward to being able to assist in the future with your accommodation needs. Kind Regards from all the staff @ Reef Resort Villas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and roomy apartment, although dated. Some apartments are privately owned and not managed by the resort itself. Facilities (dishwasher, washer, dryer and air conditioners) in our apartment needs updating. The pool is great for kids to spend time in. The resort is located about 3 kms from Macrossan street and the restaurant strip, but very easy to get to. Four mile beach is half a kilometre walk away.
Stayed 2 nights in Jul 2021
Response from Reef Resort Villas on 14 July 2021
Dear guest. Thank you for your lovely review. We are glad you enjoyed your stay with us and we look forward to being able to assist with your accommodation needs in the future. Best wishes from all the staff @ Reef Resort Villas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay at Reef resort, thank you.
Stayed 4 nights in Jun 2021
Response from Reef Resort Villas on 22 June 2021
Dear Guest. It's great to hear you enjoyed your stay with us. We hope to be able to welcome you next time you visit Port Douglas. Best wishes from all the staff @ Reef Resort Villas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really friendly, top class place.
Stayed 4 nights in May 2021
Response from Reef Resort Villas on 6 June 2021
Thank you so much for your amazing review! We are glad to hear your enjoyed your stay with us. We can't wait to welcome you back on your next Port Douglas getaway. Best wishes from all the staff @ Reef Resort Villas.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It ticked all the boxes and was spacious
Stayed 1 night in May 2021
Response from Reef Resort Villas on 6 June 2021
Dear Guest. Thank you for your lovely review. We are glad you enjoyed your time with us. We look forward to being able to welcome you back to the resort on your next Port Douglas visit. Best wishes from all the staff @ Reef Resort Villas.

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The pools were fantastic! There was no playground for the kids but was stated on the website there was. The villas are a lot older than what the photos portray, and could do with some upgrading. Overall, we had a good stay, we loved the pool area and the rooms were clean and tidy.
Stayed 4 nights in May 2021
Response from Reef Resort Villas on 6 June 2021
Dear Guest. Thank you for your lovely review. We have passed on the feedback regarding the playground to ensure it is removed from all marketing material. We would love to welcome you back to the resort next time you choose to visit Port Douglas. Best wishes from all the staff @ Reef Resort Villas.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Great stay with the kids
Great stay with the kids. Communication was really good and staff very friendly. We loved the extra space the three bedroom allowed for and would go back. Kids also really liked the pool.
Stayed 2 nights in Apr 2021
Response from Reef Resort Villas on 14 Apr 2021
Dear David. Thank you for the lovely review. We are glad to hear you enjoyed your stay with us. We can't wait to welcome you back the next time you visit Port Douglas. Best wishes from the team @ Reef Resort Villas.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Reef Resort Villas on 25 Jan 2021
Thank you for your review. We hope to be able to welcome you again when you next visit Port Douglas. Best wishes from the team @ Reef Resort Villas.

4/10 Poor

Sharon, Goldsbrough

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The villa was out dated and paint work needs a freshen lots of chips.
Stayed 2 nights in Jan 2021
Response from Reef Resort Villas on 21 Jan 2021
Dear Sharon. Thank you for your feedback. We will ensure this is passed on. Best regards from Reef Resort Villas.

10/10 Excellent

Kate, Mackay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely little resort for the family. Not to far from the main street so easy to get to everything. Ad describes a place to eat at the venue however this was not the case. the pool was amazing!
Stayed 2 nights in Jan 2021
Response from Reef Resort Villas on 21 Jan 2021
Hi Kate. Thank you for your feedback. We are glad you enjoyed your stay with us. We look forward to being able to welcome you again in the future. Best wishes from all staff @ Reef Resort Villas

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Check-in, Check-out everything was smooth even not asked to show credit card for deposit. Our stay was no problem at all. Only restaurant was closed so we could not eat breakfast there that was disappointing, but overall we enjoyed well wish we could stay longer!
Stayed 3 nights in Dec 2020
Response from Reef Resort Villas on 5 Jan 2021
Dear Guest. We are delighted to hear you enjoyed your stay with us. While we wish we could offer breakfast unfortunately due to covid restrictions we were unable to. We hope to be able to do this again in the future. We look forward to being able to welcome you back to the resort when you next visit Port Douglas. Best wishes from all the staff @ Reef Resort Villas.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
The customer service was amazing. Very friendly, very helpful. The pool is beautiful. The unit itself was outdated and backed onto the main road
Stayed 5 nights in Oct 2020
Response from Reef Resort Villas on 22 Oct 2020
Dear Guest. Thank you for taking the time to provide your review. We are glad you enjoyed your stay with us. We look forward to being able to welcome you again when you visit Port Douglas. Best wishes from all the staff @ reef resort villas.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Reef Resort Villas on 30 Aug 2020
Thank you for choosing to stay at the Reef Resort Villas. We hope to see you again when you next visit Port Douglas. Best wishes from all the team @ reef resort villas.