Outdoor pool, pool loungers

Reviews of Pullman Port Douglas Sea Temple Resort and Spa


Reviews

9.2

Wonderful

Rating 10 - Excellent. 616 out of 942 reviews" "
Rating 8 - Good. 240 out of 942 reviews" "
Rating 6 - Okay. 64 out of 942 reviews" "
Rating 4 - Poor. 16 out of 942 reviews" "
Rating 2 - Terrible. 6 out of 942 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaqueline De Andrade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jody

Travelled with family
Liked: Amenities, property conditions & facilities
The pool is outstanding ! Staff are friendly and very helpful
Stayed 5 nights in Jan 2024

10/10 Excellent

Connor

Stayed 8 nights in Dec 2023

10/10 Excellent

Robert James

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

Han

Travelled with family
Service apartment experience.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place, pool is awesome as are the staff.
Stayed 6 nights in Oct 2023

10/10 Excellent

Darren Ian

Liked: Cleanliness, property conditions & facilities
Great resort restaurant was a little average but otherwise great
Stayed 6 nights in Oct 2023

10/10 Excellent

Iksun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well presented Nice and spacious Polite staff
Stayed 6 nights in Oct 2023

8/10 Good

Pally

Travelled with family
Liked: Cleanliness, amenities
The pool area and access if excellent. The apartment itself is showing its ages. Broken blinds, including ripped sofa cushions, and tiles in bathroom and around the facility are indicative of the need for a renovation.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kayla

Stayed 5 nights in Sep 2023

10/10 Excellent

Libby

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet Phyllis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool and gardens were wonderful. Staff all friendly, buffet breakfast really good. Room had everything and good views. Only complaint was no permanent parking space so having to take time to find place to park car.
Stayed 9 nights in Aug 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I loved the gardens and palms
Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the big pool and being next to the beach.
Stayed 7 nights in Jul 2023

10/10 Excellent

Todd

Stayed 5 nights in Jul 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Golf View apartment was perfect for our young family with a number of different places for the kids to break out, including a private rooftop bbq space complete with spa. The Accom came with internal laundry facility as well making washing wet or dirty clothes easy and quick
Stayed 7 nights in Jun 2023

6/10 Okay

Tristan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unit was in disrepair, the tiled floor was sticky under feet. And because it was a private residence (not part of the hotel complex) which was not very well advertised, you had not benefits of the hotel such as room service and room cleaning.
Stayed 5 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My daughter & I stayed for 8 nights in June 2013 & loved absolutely everything about our stay. From checkin, staff, room, pool, facilities…..all 5 star!!
Stayed 8 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a relaxing stay, shame we didnt have a qr code for room service or phone worked in the room for the entire stay.

10/10 Excellent

Natalie

Stayed 7 nights in Nov 2022

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, room comfort
Great stay & beautiful pool
The resort is impressive . However it is ageing . Rooms are old and some wear and tear small things like a toilet button that doesn’t work , mould in the shower and marks on the wall and blinds . Pool is amazing but needs some maintenance . The restaurant on site is terrible would not recommend. Overpriced and poor quality food . Overall the resort is great it just needs some Attention and love to update it.
Stayed 7 nights in Oct 2022

10/10 Excellent

Larissa

Stayed 4 nights in Oct 2022

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Reservation s on 28 Oct 2022
Good afternoon Debbie, Sorry to hear that your stay with us was only average, We hope you will stay with us again soon so we can turn your experience around. Regards, Reservations

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 5 nights in Sep 2022
Response from Reservations on 5 Oct 2022
Thank you for taking the time to review the hotel. We hope next time we can meet your expectations a little more and you have wonderful stay with us. Regards, Reservations

10/10 Excellent

Brett P

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, very relaxing, huge pool. Big clean studio room. Friendly staff. Know one mentioned the bike hire and having hire e scooters avail to get into town would be good. Great spot.
Stayed 7 nights in Aug 2022
Response from Reservations on 15 Aug 2022
Dear Brett, Thank you for reviewing Pullman Port Douglas, we are glad you enjoyed your stay. Your feedback will be passed onto the team regarding the hire of bikes and scooters. Regards, Reservations

8/10 Good

Peter

Stayed 4 nights in Aug 2022
Response from Reservations on 15 Aug 2022
Dear Peter, Thank you for reviewing Pullman Port Douglas. We hope you enjoyed your stay! Regards, Reservations

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay overall. The villa’s are very comfortable and well maintained, however the property it is a fair distance from the main shopping precinct of Port Douglas so we spend a considerable amount of time commuting back and forth.
Stayed 4 nights in Jun 2022
Response from Reservations on 15 Aug 2022
Dear Hilary, Thank you for your feedback regarding travel distance to town, we are unfortunately a little further out of town and we understand that makes it hard for our guests to get around. We hope you enjoyed your stay! Regards, Reservations

10/10 Excellent

Nate

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Tricia on 12 July 2022
Thank You Nate, we look forward to welcoming you back to Pullman Port Douglas Sea Temple Resort & Spa. Warm Regards

6/10 Okay

Lloyd

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, room comfort
great stay
great pool - kids loved it. breakfast was plentiful every day and staff were helpful
Stayed 5 nights in Apr 2022
Response from Harry on 5 May 2022
Dear Richard, Thank you for taking the time to provide us with your feedback. We hope to welcome you back in the future. Best regards

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2022
Response from Harry on 5 May 2022
Dear Peter, Thank you for taking the time to provide us with your feedback. We hope to welcome you back in the future. Best regards

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in the 3 bedroom plunge pool at the back of the resort. The area was beautiful and quiet and you can hear the waves from the beach while in bed. The pool and bar area were great, this resort is perfect for families with young kids or couples on their honeymoon. Our rooms were huge, the plunge pool was lovely, couldn’t fault our accommodation it was very good quality. Initially I wanted a room with pool access but after being at the resort I am happy we had a villa at the back of the resort as it was quiet and private, the pool access rooms are more suited for families with young children and there is not much privacy from your balcony and lounge room.
Stayed 5 nights in Apr 2022
Response from Harry on 5 May 2022
Dear Emma, Thank you for taking the time to provide us with your feedback. We hope to welcome you back in the future. Best regards

6/10 Okay

Olive

Travelled with group
Liked: Amenities, property conditions & facilities
Overpriced and overrated
Stayed 1 night in Apr 2022
Response from Harry on 5 May 2022
Dear Olive, Thank you for taking the time to provide us with your feedback. We hope to welcome you back in the future. Best regards

2/10 Terrible

Mary

Disliked: Cleanliness, room comfort
Don’t recommend staying here.
Overall massively disappointing. Property was a complete mess. The room service glasses that were outside our room from the previous guests were still there six days later when we checked out. There was rubbish thorough the stairwells, on the paths, by the pool for 6 days straight (the same stuff not new things including dirty face masks and alcohol bottles by the pool- very dangerous) all the facilities were closed - no restaurant, no room service, no pool bar, no day spa. No housekeeping except every second day. None of this was advised prior to checkin - we would have cancelled our booking and stayed somewhere else. There was no communication at all. It wasn’t until we tried to make use of facilities we’d find out they were closed. It was our honeymoon so we had high expectations and they were no where near met. If the hotel has staff shortages due to covid they should either reduce capacity to serve guests to a Pullman standard or reduce the price significantly to that of an apartment. It was way overpriced given the quality of property and price.
Rubbish on the paths in the same place for 6 days
More rubbish
Rubbish outside the rooms
Glasses in the same spot for 6 days outside our room (not ours!)
Stayed 6 nights in Jan 2022

8/10 Good

David

Liked: Cleanliness, room comfort
Great stay despite covid staff challenges
Hotel was great. Well designed, especially pool access. Transfers to Port Douglas quick and easy throughout the day/evening. Staff were excellent but short in numbers due to covid absences. This meant things like pool bar weren’t open.
Stayed 3 nights in Jan 2022

6/10 Okay

Steven Jeffrey

Travelled with partner
The pool is the biggest asset, we didnt enjoy the dinner at the restaurant on nighy 3 of our stay was the only booking we could get. Our table was situated infron for the restaurant bar on the outside of the restaurant on a rainy night that was very loud and then 8 people clearly intoxicated loud, walking around our table commenting on our food. Food was nice but nothing to rave about at all. Basic meals and sliced up my husbands steak it looked like a dogs breakfast on the plate.
Stayed 4 nights in Dec 2021

8/10 Good

Andrew, Queens park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool. Good breakfast hours - till 11am. Didn’t like having to log back in to wifi every 24 hours or seeing empty glasses around the pool edges.
Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay, we stayed in the 1 bedroom penthouse with pool view, the resort facilities were excellent and pool amazing. The whole experience was amazing and we will back again!
Stayed 3 nights in Oct 2021

10/10 Excellent

freyja

Liked: Cleanliness, room comfort
Mini-break
Had a lovely weekend at the Sea Temple. Room immaculate, pool pristine, lovely staff and easy access to the beach. Restaurant in the evening was disappointing. Staff great, food mediocre.
Stayed 1 night in Oct 2021

10/10 Excellent

Bill

Travelled with family
Beautiful property ,family friendly ,the Luco restaurant food was amazing.
Stayed 8 nights in Sep 2021
Response from Guest Experience Manager on 7 Oct 2021
Dear Bill, Thank you for your review and comments regarding your recent stay at Pullman Port Douglas Sea Temple Resort & Spa. It is a delight to hear of how much you enjoyed your stay. We certainly hope to welcome you back in the future, with your next visit being as pleasant as the previous one. Sincerely,

10/10 Excellent

Jarryd

Stayed 1 night in Sep 2021

10/10 Excellent

Brendan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From arrival to departure we were blown away. The staff friendliness, the room servicing, the amazing restaurant meals. Defiantly recommended.
Stayed 4 nights in Jul 2021
Response from Guest Experience Manager on 22 July 2021
Dear Guest, Thank you very much for your wonderful review regarding your recent stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our entire team. We are delighted to hear how much you enjoyed your stay and look forward to welcoming you back in the future, with the hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Far from town, loud and over priced
Stayed 4 nights in Jun 2021
Response from Guest Experience Manager on 9 July 2021
Dear Guest, Thank you for taking time to review your recent stay with us at Pullman Port Douglas Sea Temple Resort & Spa. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Christopher

Disliked: Room comfort
Stayed 4 nights in Jun 2021
Response from Guest Experience Manager on 5 July 2021
Dear Christopher, Thank you for your review and feedback of your recent stay with us at the Pullman Port Douglas Sea Temple Resort & Spa. We are sorry to see your expectations were not met and hope that you may consider returning in the future, allowing us to better serve you. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Guest Experience Manager on 27 June 2021
Dear Guest, We very much appreciate your review regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope that should you visit us again in the future, your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Ahmed

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021
Response from Guest Experience Manager on 15 June 2021
Dear Ahmed, Thank you very much for you wonderful review, we are delighted you enjoyed your stay with us. We look forward to welcoming you back to Pullman Port Douglas in the near future. Sincerely,