All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Overall great experience. Any issues were promptly addressed. Breakfasts were excellent. Staff very helpful and friendly.
Doug
Stayed 4 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hi Doug, Thank you for your feedback, it is much appreciated. We like to think we do everything we can while your on holidays. Wishing you a safe trip.
Hi Karen, Thank you for your response. Wishing you all the best on your travels. STay safe
6/10 Okay
John
Travelled with partner
15 Feb 2024
Disliked: Property conditions & facilities
Hotel was a little tired and shabby, certainly compared to the pictures.
Pool area was not well maintained.
The location of the breakfast area looking towards the sea was lovely and the breakfast choice was very good.
John
Stayed 3 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hi John, Thank you for your comments. We are slowly recovering from a cyclone and flood. The insurance process could be a little quicker but this is out of our hands. Wishing you a safe trip.
Loved this hotel. Small, relaxed - across from the beach and easy walking to restaurants and shops, good restaurant on site and super friendly staff. So glad we stayed here.
Catherine
Response from Manager on 11 Feb 2024
Thank you Helen, it was a pleasure to have your here. Wishing you all the best in your travels.
A lovely few days away for our anniversary. Restaurant dinner was very good and having breakfast included each morning really made it feel indulgent.
Thanks for our surprise gift on arrival for our anniversary.
We'll be back.
This is not a hotel but instead each room is owned by someone and the front desk is managed by a company that can’t help with reservations. The front desk is not serviced 24 hours and does not go out of their way to assist you. The pool is small and uninviting and the bathrooms need updating.
Theresa
Stayed 3 nights in Nov 2023
Response from Craig - Manager on 28 Nov 2023
Hi Theresa, thanks for taking the time to leave a review. This is a 34 room Boutique Strata titled Hotel, our reception hours are clearly advertised. The only way my staff would not have been able to help with your reservation is because it was made through an external agent not our hotel. My staff are very welcoming and helpful to all our guests. Thanks for your opinion on our pool and bathrooms. Have a lovely day.
Good location. The hotel is nice but it doesn’t feel like 4.5 starts. The safe was not working and we told the guy at the reception the fist day we arrived but they never came to check it out. Good breakfast.
Jorge
Stayed 3 nights in Nov 2023
Response from Craig - Manager on 28 Nov 2023
Hi Jorge, I do appologise your safe wasnt looked at promptly. I am glad you enjoyed the lovely breakfast.
A fantastic luxury stay and fantastic breakfast in the morning. I got engaged while we were here and the staff put a bottle of of fix in our room. All the staff were amazing. Very relaxing with a drink in the Ho tub too 🎉
Nick
Stayed 1 night in Sep 2023
Response from Craig- Manager on 21 Sept 2023
Thanks Nick, were glad you had a great stay. Glad you enjoyed the Celebratory Bottle of bubbles.
My wife and I loved our stay. The view over the ocean from our suite was amazing. Unfortunately we couldn’t leave the sliding doors open as they had no screens and we would’ve got eaten alive by the bugs. At every opportunity we sat outside on our balcony and enjoyed our view of Four Mile Beach. Our suite was lovely and very comfortable. Breakfast daily was amazing. The hotel was kept wonderfully watered and clean. The facilities were terrific and the airport shuttle was a great service. The pool area was spectacular. Special mention must go to lovely Deanna and Nicole at Reception and the delightful Amy we saw in the restaurant each morning for breakfast. These girls are absolute gems. We would definitely recommend staying at the Peninsula.
Frank
Stayed 5 nights in Apr 2023
Response from Craig - Manager on 27 Apr 2023
Hi Frank, thanks for the amazing review. I am glad my staff made your stay special.
We loved our stay of 4 nights! All the staff were extremely friendly and helpful. The rooms were very comfortable and clean. The cleaning staff were attentive and thorough. The position of the hotel is spectacular, our room had a gorgeous beach view. Loved the spa bath and swimming pool. Breakfast was plentiful and very tasty! We dined at the restaurant one night and enjoyed the service and fine cuisine. Overall we had a very relaxing holiday, a pity it couldn't have been longer!
Mary-Jane
Stayed 4 nights in Jan 2023
Response from Craig - Manager on 4 Feb 2023
Thanks for the great review, next time make it longer
I was invited to the Happy Hour and after waiting for 25 minutes to be served, I walked out.
I had a 300g Rib Eye Fillet, medium/rare but it came rare and I separated 60g of uneatable grizzel. It was not a Rib Eye Fillet.
Bruce Foster
Response from Craig - Manager on 4 Dec 2022
Hi BruceLet me clarify a couple of things. You came down for happy hour and it was very busy. You were served imediately but had to wait a while for your Corona to be served as the Barman was making cocktails. When you rudely abused my staff your Corona was actually on a tray on its way to your table. We dont have Rib Eye on our menu, its actually Rib Fillet (cube roll) Rib fillet has a line of fatty grizzle through it. Not sure how you weighed your 60 grams. You were asked how your meal was on the night and you said it was great. Dont know why you then feel a need to be a keyboard warrior when you had every oportunity to voice your complaint on the night. Thanks for your feedback.
We loved the location of the Peninsula, just across the road from 4 Mile Beach. We have stayed in PD many times and this was our first experience staying in this area. We would usually stay further down Macrossan Street but we have now found our perfect location. It's an easy walk along Macrossan to shops and restaurants. We stayed in a ground floor ocean view room which was perfect for our needs. We loved being able to walk directly out to the beach area. Also, breakfast was included which was wonderful. The staff were very friendly and helpful. The onsite restaurant looks out to the beach and the views were great as was the breakfast. We will definitely stay here again.
Housekeeping could be better earlier cleaning of room waiting until 4pm too late for us couldn’t relax whilst waiting for a 5 minute whip round bed make
Staff were friendly, welcoming, accommodating and always at your service. Always took the time to chat even in difficult times when they were extremely short staffed.
My stay at the Peninsula boutique hotel was one of the best holidays I've ever had. The Hotel staff and restaurant Hi Tide were just outstanding. Cocktails Five stars ⭐️
Caroline
Stayed 8 nights in Mar 2022
Response from Bobbie on 3 Apr 2022
Thank you for your review Caroline. It was an absolute pleasure to welcome you to the hotel and we are delighted to hear that you enjoyed your time with us.
We look forward to welcoming you back, just as much as you want to come back!
Regards,
Bobbie
Great welcome. Great position. Comfortable stay. Great pool/spa. Great breakfast.
Highly recommended.
Nick
Stayed 1 night in Feb 2022
Response from PBH Team on 16 Feb 2022
Hi Nick,
Thanks so much for staying with us & thanks so much for your feedback! We hope to see you back in Port Douglas soon!
Kind regards,
The PBH Team
Quiet room with beautiful beach outlook. The pool was essential & food impeccable, especially the breakfasts. So convenient to all the best restaurants, cafes & marina within easy walking distance...spread the love over 5 days & everywhere we went, great food! Bobbie the manager made us feel welcome from the moment we walked in for a late check-in.
Stephen
Stayed 5 nights in Jan 2022
Response from The PBH Team on 24 Feb 2022
Hi Stephen,
Thanks so much for the feedback! Our breakfast offerings is always a hit with our guests. And the pool is definitely a must in Summer! We hope to see you back soon.
Kind regards,
The PBH Team
We absolutely loved our stay at the peninsula boutique. The breakfasts were definitely a highlight! Staff were welcoming and helpful. Covid was just starting to hit so they were working down staff and still held it together very well. If I went back to port would definitely stay again and also recommend to others.
Lauren
Stayed 4 nights in Dec 2021
Response from The PBH Team on 10 Jan 2022
Hi Lauren,
Thanks so much for staying with us! Yes, the last couple of weeks has been a real challenge for us so we really appreciate your support! All of our team has been working extremely long hours trying to cover the staff shortages to try and make our guests stay memorable. We are so thrilled you enjoyed our breakfast menu, it's definitely a highlight for any of our guests!
We hope to see you back in Port Douglas very soon!
Kind regards,
The PBH Team
We loved everything about staying here. Location wonderful, staff really friendly and helpful. Spent a lot of time at the pool, great set up.
Susan Judith
Stayed 5 nights in Nov 2021
Response from The PBH Team on 25 Nov 2021
HI Susan,
Thanks so much for staying with us! It was an absolute pleasure having you stay with us, we hope to see you back soon.
Kind regards,
The PBH Team
Property location right on the ocean. Staff were all super helpful and bent over backwards with a reef tour booking. The included breakfast was amazing, best I’ve had for a long time. Well worth it.
Jason
Stayed 4 nights in Oct 2021
Response from The PBH Team on 7 Nov 2021
Hi Jason,
It was an absolute pleasure having you stay with us and thanks so much for taking the time to write us a review!
Hope to see you again
Wonderful location and views. Spacious rooms. Excellent staff and food.
Dianne
Stayed 2 nights in Oct 2021
Response from PBH Team on 21 Oct 2021
Hi Dianne,
Thanks so much for staying with us and we are thrilled you enjoyed your stay with us. We hope to see you back soon.
Kind regards,
The PBH Team
Adults only!
The staff were incredibly friendly and helpful.
Anita
Stayed 3 nights in Sep 2021
Response from The PBH Team on 6 Oct 2021
Hi Anita,
Thanks so much for you staying with us! It was an absolute pleasure having you stay with us and we hope to see you back soon.
Kind regards,
The PBH Team