4/10 Poor
Tiffany
Travelled with partner
19 Apr 2024
Liked: Cleanliness
Let’s be clear this is a hotel, not a resort! Location is great very close to downtown fifth avenue area and the room was very spacious. The staff at the rooftop are very unprofessional and the service is terrible. It takes thirty minutes until someone waits on your table, then another thirty minutes to receive already prepared food. They make you sign a bill for your order which is all inclusive. One member of the wait staff told me to “give him a tip” in which I did not, but once I checked out there was a balance for a tip that I did not approve. Water in the shower does not get hot, AC does not stay cold, no hooks in the bathroom to hang anything, pool is small, food is mediocre, and the restaurant is inconveniently placed in the center of the hotel rooms, you can hear the plates being stacked from your room. There are no towels in the fitness center and this hotel does not offer room service. My room was cleaned two times out of the 5 days I stayed. Very clean hotel; but I do not recommend.
Tiffany
Stayed 4 nights in Apr 2024