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Sole Resort Bahia Tortuga

Photo gallery for Sole Resort Bahia Tortuga

Featured image
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Sole Resort Bahia Tortuga

Sole Resort Bahia Tortuga

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
Avenida 10 Esquina Calle 14, Playa del Carmen, ROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)6 min drive
  • Popular LocationMaroma Beach27 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Sole Resort Bahia Tortuga is in the city centre and near the beach. Pier Navega and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit 3D Museum of Wonders and Yucatek Divers. Xplor Theme Park and Xcaret Eco Theme Park are also worth visiting. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with cave exploring and ecotours.

What's nearby

  • Quinta Avenida - 1 min walk
  • Nuestra Senora del Carmen Catholic Church - 3 min walk
  • Quinta Alegría Shopping Mall - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Maroma Beach - 27 min drive


  • Como Como Osteria — 1 min walk
  • Aldea Corazón - 2 min walk
  • Harry's - 2 min walk
  • La Famiglia - 2 min walk
  • The Bio & Natural - 2 min walk

About this property

Sole Resort Bahia Tortuga

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with full-service spa
This hotel features a full-service spa, a restaurant and an outdoor pool. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a coffee shop/café and a spa tub are on-site. All 51 rooms offer comforts such as pillowtop beds and Frette Italian sheets, plus in-room free WiFi and flat-screen TVs with cable channels. Room service, coffee makers and free bottled water are among the other amenities available to guests.
Sole Resort Bahia Tortuga offers 51 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Pillowtop beds feature Frette Italian sheets and premium bedding. 32-inch Flat-screen televisions come with premium cable channels.

Bathrooms include a shower, designer toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a ceiling fan. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Raiz Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 10 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–1:00 PM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Full-service spa
  • Outdoor pool
  • Hot tub


  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish


  • Garden
  • Rooftop terrace


  • Aromatherapy
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily


  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding


  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels


  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • In-room massage
  • Phone
  • Safe

Similar properties

See similar properties



Check-in time starts at 3:00 PM
Minimum check-in age - 16


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: MXN 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard and American Express; cash is not accepted

We should mention

Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tortuga
Tortuga Hotel
Tortuga Hotel Playa del Carmen
Tortuga Playa del Carmen
Tortuga Hotel Adults Playa del Carmen
Tortuga Hotel Adults
Tortuga Adults Playa del Carmen
Tortuga Adults
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Sole Bahia Tortuga Del Carmen
Sole Resort Bahia Tortuga Hotel
La Tortuga Hotel Spa Adults Only
Sole Resort Bahia Tortuga Playa del Carmen
Sole Resort Bahia Tortuga Hotel Playa del Carmen

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 414 out of 813 reviews
5 - Excellent 51%
Rating 4 - Good. 275 out of 813 reviews
4 - Good 34%
Rating 3 - Okay. 73 out of 813 reviews
3 - Okay 9%
Rating 2 - Poor. 26 out of 813 reviews
2 - Poor 3%
Rating 1 - Terrible. 25 out of 813 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

4/5 Good

Stayed 6 nights in Dec 2019

1/5 Terrible

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was in the perfect location, very clean and nice. Pretty quiet for being basically on 5th ave. The pool área is very pretty and the staff are super friendly. However at 7:30 in the morning after staying there for one night they banged on the door and said we had to evacuate for a gas leak. They moved us to a condo building that didn’t offer included breakfast, was way further from 5th ave and was just not as nice. We weren’t super happy about that so my friend and I went back to the hotel a little later in the morning to see when we could come back and apparently the hotel got shut down for good? However we voiced our dislike of the new place they got us and they had us moved to a beautiful condo in the perfect location within 20 minutes. Really awesome staff, just a disappointing situation.
Stayed 4 nights in Dec 2019

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/5 Poor

Disliked: Staff & service
I booked a flight + hotel through Expedia at this property for one night. My flight down was delayed then reschedule due to airline staffing by 28 hours. This made me unable to attend my reservation. It was quite frustrating that neither Expedia nor the hotel were willing/able to do anything about it. While I’m sure the property would be lovely if I had been able to see it, I will be avoiding making any future reservations at this property.
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Del hotel nos gustó todo excepto el agua de la ducha que estaba un poco salada pero lo demás fue un excelente servicio
Stayed 5 nights in Dec 2019