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Overview of Mahekal Beach Resort

Photo gallery

Guest reviews

4.5/5 Wonderful
1,191 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

Highlights

Popular LocationMamitas Beach Club1 min walk
Popular LocationQuinta Avenida3 min walk
Popular LocationMario Villanueva Stadium Madrid8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

  • Room, Garden View

    Room amenities

    • 21 sq m
    • Sleeps 4
    More details
  • Room, Garden View (Palapa)

    Room amenities

    • 21 sq m
    • Sleeps 4
    More details
  • Room, Ocean View

    Room amenities

    • 21 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Room, Ocean View (Palapa)

    Room amenities

    • 21 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Premium Ocean Front

    Room amenities

    • 30 sq m
    • Sleeps 4
    More details
  • Treehouse

    Room amenities

    • 21 sq m
    • Sleeps 4
    More details
  • Treehouse Palapa

    Room amenities

    • 21 sq m
    • Sleeps 3
    More details
  • Premium Penthouse King

    Room amenities

    • 40 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Premium Beach House (Palapa)

    Room amenities

    • 49 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Mahekal Deal of the day

    Room amenities

    • 21 sq m
    • Resort view
    • Sleeps 3
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Mahekal Beach Front Resort & Spa is in the city centre and on the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Looking to enjoy an event or a match while in town? See what's going on at Mario Villanueva Stadium Madrid. Waterskiing, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

Map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach Club - 1 min walk
  • Quinta Avenida - 3 min walk
  • Mario Villanueva Stadium Madrid - 8 min walk
  • Quinta Alegría Shopping Mall - 13 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • Cocina — 1 min walk
  • Las Olas — 1 min walk

About this property

Mahekal Beach Resort

Upscale hotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All rooms are individually decorated and offer room service and free local calls. Other amenities available to guests include free bottled water, ceiling fans and hairdryers.
Mahekal Beach Front Resort & Spa offers 195 forms of air-conditioned accommodation with complimentary bottles of water and a hairdryer. Each accommodation is individually furnished and decorated. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Bathrooms include a shower. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

  • Mahekal Beach Front Resort & Spa is listed in the 2016 Condé Nast Traveller Top 100 List and the #10 in Mexico, 2019 Travel + Leisure 500.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Parking nearby: USD 7 per day
24-hour return airport shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 20 for adults and USD 12 for children
3 restaurants and 1 coffee shop/cafe
3 beach bars, 3 poolside bars, 3 bars/lounges and 1 swim-up bar
Manager's reception (select days)
Room service available
Coffee/tea in a common area

Things to do

24-hour fitness centre
4 outdoor pools
Billiards/pool table
Free bike hire
Full-service spa
Shopping
Hot tub
Surfing/boogie boarding
Yoga classes

Family friendly

4 outdoor pools
Babysitting/childcare (surcharge)
Dry-cleaning service
Laundry facilities
Snack bar/deli

Conveniences

Ballroom
Banquet hall
Gift shop/newsstand
Library
No lifts
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Spanish

Business services

3 meeting rooms
Conference centre

Outdoors

Beach umbrellas
Beachfront location
Firepit
Free beach cabanas
Garden
Pool sunloungers
Pool umbrellas

Spa

4 treatment rooms
Aromatherapy
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - on the beach
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Spa open daily
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Well-lit path to entrance
Wheelchair-accessible parking

More

Beach towels
Couples dining
Designated smoking areas (fines apply)
Fireplace in reception
Romance packages available
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Ceiling fan
Linens

Bathroom

Hairdryer
Shower
Towels

Food and drink

Champagne service
Free bottled water

More

Desk
Free local calls
Guidebooks/recommendations
Individually decorated
Individually furnished
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in between 3:00 PM and noon
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.

Pets

Pets are allowed for an extra charge of USD 25 per pet, per night
Dogs only
1 per room (up to 20 lb/9 kg)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Christmas Eve (24 December) Gala Dinner per adult: USD 80.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 40.00 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness centre access
  • Sporting facilities or equipment
  • Bicycle storage
  • Internet access
  • In-room safe

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 12 for children (approximately)
  • Airport shuttle fee: USD 134 per person (roundtrip)
  • Airport shuttle fee per child: USD 134 (roundtrip), (from 5 to 12 years old)
  • Nearby parking fee: USD 7 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. Parties and events are allowed on site. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Guests under 16 years old are not allowed in the spa tub
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 13 years old are not allowed in the spa

Property is also known as

Mahekal Beach Resort Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Playa del Carmen
Mahekal Beach
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico

Guest reviews

4.5
Wonderful
5 - Excellent
810
4 - Good
273
3 - Okay
58
2 - Mediocre
32
1 - Poor
18
4.6
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What is there not to like about Mahekal? Nothing. We loved our stay there. The staff is what makes this hotel shine. Thank you to Rosa, Manolo, Angel, Filibeto, Isreal, Cesar, Mario, Manuel, Antonio, etc etc. We love you guys. Thank you for making our short, but sweet trip memorable.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at the resort made our spring break trip a much needed escape to paradise. Our spot was right on the beach, the pools were fantastic and the staff was warm and helpful.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We lived that the property was laid out like small bungalow type villas. They had different level of accommodations but the entire property was beautiful. It seemed a big rugged from the outside but the staff was excellent, the rooms were incredible and most of all you didn’t feel like you were in one of the big chain hotels. I would recommend the dinner and breakfast option as it was a great deal but there are plenty of dining options within walking distance from the property. The only downside is that the beach is public property so you see non hotel guests enjoying the beach in front of the hotel as well. This is pretty true for most hotels in Playa but it didn’t distract from the natural beauty of the property. Did I mention how great the staff was? Just excellent and we will be returning here.

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful. I had a little snafu at check in, but Rosa, the concierge was amazing. She worked her magic, at I was very happy at the end of it all.

Stayed 5 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is absolutely gorgeous. Check in was simple and easy, unfortunately the bell boy who was assigned to take us to our palapa was new and had to ask multiple other employees where to take us. This wasn't a huge issue but after a long day of travel we wanted to get to our room. Another small "complaint" was that the hammocks that were supposed to be on our porch were never set up. I'm sure that could have been easily fixed but it was supposed to be done when we checked in. Like I said the resort is so pretty. Staff are incredible and very kind. We were in a garden view palapa, and there was a small hole in the roof, which was mostly fine as we had good weather. We did have a rat run through our room along the top of the wall where the roof meets it. It wasn't a huge deal for us but due to the nature of the roofs, there is more exposure to nature, you can decide if that's a deal breaker for you. We ate at Cocina and Las Olas and both were very yummy. Unfortunately the last night of our trip we got sick. We can't be sure if it was the food from Las Olas but that's what we think it was. Overall the trip was great, had many good drinks and yummy food. We spent most of our time at the pool by Las Olas and Manny was great! he was working hard to keep everyone serviced. If you can handle a bit of nature then it's perfect for you. I do hope the sickness from the food was just a one time thing. We took the shuttle to and from the airport and it was great both times.

Stayed 3 nights in Mar 2020