Beach Front Casita | Outdoor pool

Reviews of Blue Diamond Luxury Boutique - All Inclusive - Adults Only

5 out of 5
Blue Diamond Luxury Boutique - All Inclusive - Adults Only
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 455 out of 724 reviews" "
Rating 8 - Good. 140 out of 724 reviews" "
Rating 6 - Okay. 59 out of 724 reviews" "
Rating 4 - Poor. 42 out of 724 reviews" "
Rating 2 - Terrible. 28 out of 724 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Travelled with partner
Liked: Staff & service, property conditions & facilities
I could not say enough about the staff and service at Blue Diamond. Everyone, from the front desk, to house keeping, to waiters, to even the grounds crew, always a smile, asking if you needed anything, any request was taken care of and taken care of quickly. The grounds are very well maintained. This is not a party place and that was exactly what we were looking for. Relaxing, quiet, very private feel. The rooms and all buildings do need some upgrading, but they are working on it and I’m sure a lot of resorts are, recovering from covid. The only true complaint we could honestly have was that our bed was a little too hard for our liking, but we are used to a tempurpedic. Even with that, would not hesitate recommending to anyone we know
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on 28 Mar 2024
Dear Brady, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Alem

Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on 28 Mar 2024
Dear Alem, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Valdo Pereira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time; the staff was amazing. The food and drinks were top-notch. The atmosphere was very quiet and pleasant, and the rooms were awesome. We definitely recommend it for a couples' retreat. The breakfast was amazing and freshly made. We will definitely be back again!
Stayed 4 nights in Mar 2024
Response from Blue Diamond Team on 27 Mar 2024
Dear Valdo Pereira,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on 25 Mar 2024
Hola Alexandra, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay. Great staff. Beautiful accommodations. Could use an update- but that didn’t affect our experience. Only caveat is- select a room closer to the beach as the resort is perpendicular to the water and requires some walking from rooms to the beach club where everything happens. All in all a fabulous stay.
Stayed 5 nights in Mar 2024
Response from Blue Diamond Team on 19 Mar 2024
Dear Anne,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Lacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up getting transferred to this property because our other Hotel didn't work out and it was amazing I can not say enough about how wonderful this hotel is. The staff was amazing the food was great, the grounds are beautiful. I will never stay anywhere else. If you are traveling to Mexico, and you are looking for an adults only quiet , beautiful, fun place, stay here. You will not regret it
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on 13 Mar 2024
Dear Lacy,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We are very happy and pleased to read that the treatment of the staff have achieved our main objective; exceed your expectations, create memories and unforgettable experiences...We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

4/10 Poor

Monique

Travelled with partner
Disliked: Amenities
The property was nice and peaceful overall. however, it was really far out from everything we wanted to do. Our room was really far from the restaurant and pool areas on the resort. We had to wait for golf carts to transport us. There was an option to ride bikes, which was a nice perk, but it would’ve been nice if it was more of a choice versus only option . They did not clean our room every day upon request. The patio pool that came with the room was dirty, so we preferred not to use it. That was also something that led us to booking the state, but it was an amenity we could not use due to lack of cleanliness. There was no nightlife due to the fact, that the only bar was apparently under construction, which we did not know upon booking. This would’ve definitely impacted our decision on the front end we know. The food at the restaurants were good and staff was super friendly however we felt the stay was below average.
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on 12 Mar 2024
Dear Monique, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

6/10 Okay

Stanton

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front office sits a mile off the beach and our room was somewhere in the middle. When you leave your room, you should be prepared to be gone for hours at a time, getting back and forth from room to restaurants, beach etc was a hassle. I’d give the room and service 4 stars. Food and overall property 2.5. Always great to get to Mexico and after 15 trips or so, I don’t see revisiting this property.
Stayed 3 nights in Mar 2024
Response from Blue Diamond Team on 12 Mar 2024
Dear Stanton, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our honeymoon, and they didnt upgarde us even though it wasnt packed... but overall, great time! Food was good. The beach area is a bit smaller... and lots of seaweed on certain parts.
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on 11 Mar 2024
Dear Crystal,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
For the most part we really enjoyed this hotel but I do feel it needs some tlc. I’m not sure it was worth the amount of money we paid but the staff was amazing, we ate well and it is a great stretch of beach.
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on 6 Mar 2024
Dear Bethany,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

8/10 Good

Michaela Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at blue diamond. The room and the grounds were very clean. The meals were amazing. The service from the staff at the restaurants and bar was great. We would consider going back someday. What could be improved is some sort of communication about what type of entertainment was going on through the week, we never knew what events were happening. There was also no snacks in the room for late night or menu for in room that said what was available for in room dining and at what times it was available. There are small things that could use improvement to up the service, but overall a great resort to relax and enjoy nature, and time at the beach.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 5 Mar 2024
Dear Michaela Leigh,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller resort with only three restaurants and 2 main pools but it was so quiet and serene compared to some of the larger resorts we have stayed at. We stayed in a cenote suite and it was so spacious and beautiful. The bathroom was huge with 2 showers and a patio off it. It was about a half mile walk to the beach which we either walked to or rode a bike if they were available. There were always golf carts on the way offering rides but the walk is quite lovely through the jungle. We saw monkeys, coatis and beautiful birds on our walks. The beach is one of the nicest we have been to. White sand, clear water and they do a really good job cleaning up the seaweed every day. The food was amazing, probably the best we've had at an all inclusive. The drinks were always delicious and they are not stingy on the alcohol. The service everywhere was very good. Everyone that works there was top notch. The only complaints we had were the showers weren't always hot. The resort is starting to show its age so could use some maintenance/upgrades. Also, the beach could use a few more chairs. All in all I highly recommend and we would definitely return.
Stayed 10 nights in Feb 2024
Response from Blue Diamond Team on 5 Mar 2024
Dear Matthew,Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Jennifer, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Blue Diamond Team on 1 Mar 2024
Dear Jennifer, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quit and beautiful place.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 27 Feb 2024
Dear Eugene, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, spacious rooms surrounded by nature. The food is 👌 we’re so happy we chose Blue Diamond for our honeymoon!
Stayed 7 nights in Feb 2024
Response from Blue Diamond Team on 27 Feb 2024
Dear Jennifer, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Claudia Mercedes Monsalvo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 5 days at the Blue diamond!!!! Staff was EXCELLENT!!!! Food was INCREDIBLE, and the environment was PERFECT to relax.
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on 26 Feb 2024
Dear Claudia, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely

10/10 Excellent

Rajwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great. There were only 3 restaurants but the food was amazing. Nothing to do in the evenings though unless you plan your own excursions. We didn’t mind because we just wanted to chill out and relax. There is a spa and a cenote too. Overall we couldn’t find anything to complain out. Wonderful stay!
Stayed 5 nights in Feb 2024
Response from Blue Diamond Team on 26 Feb 2024
Dear, Rajwinder, Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an adult only beautiful hotel surrounded by wild life and very quiet. Perfect for resting. The food is really good.
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on 26 Feb 2024
Dear Claudia, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Leandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I enjoyed our time at the Blue Diamond. It was a nice, relaxing getaway vacation. As others have said, this is a good place if you want to disconnect from a busy life and have some peace and quiet; not a party resort. I just wouldn't call it a 5 star hotel. The bed was quite hard and there were a few things damaged (like a patio chair). The spa was a bit disappointing too, as the sauna was barely hot, the hammam wasn't working, and the pool was cold. Positives were really excellent food and very kind workers/good service. It was also fun to wake up and see monkeys in the trees just outside our suite and other wildlife around the resort. So overall, a very nice place to vacation, but expect more of a 3-star hotel quality rooms/amenities.
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 26 Feb 2024
Dear Leandra, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terrible

Rafi R

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin I will never ever stay here Even if they give me for free I had family came from London for the first time Usually I stay at secrets but this time they wanted to stay here Worst mistake Food was horrible and restaurant have really blend food room service sucks $20 each time you order Seriously all inclusive Not really $20 each delivery even if you order sodas Worst experiences experience in 10 years
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 29 Feb 2024
Dear Rafi, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Lindita Berdynaj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superior! A great stay!
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 21 Feb 2024
Dear Lindita, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Renzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay overall was excellent. It was exactly what we were looking for, a smaller, quiet, all inclusive hotel. The food quality was excellent, the staff and service were also exceptional. The location in the jungle and around the cenote/lagoon was unique and cool! The only comment we have for improvement is the property does need a minor reno. The design and architecture are still very much on point, but there has been some wear and tear that needs attention. Definitely recommend if you're looking for a quieter, more secluded vacay, and would stay here again!
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 20 Feb 2024
Dear Renzo, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Caroleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Choice of food and no entertainment
Stayed 9 nights in Jan 2024
Response from Blue Diamond Team on 19 Feb 2024
Dear Caroleen, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Blue Diamond Team on 19 Feb 2024
Dear Erin, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a couple days to celebrate my partners birthday. Perfect resort to have an intimate & relaxing get away
Stayed 4 nights in Feb 2024
Response from Blue Diamond Team on 12 Feb 2024
Dear William, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel.

8/10 Good

Mark Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a unique tranquil stay with its natural beauty. The staff and services were excellent. My wife and I enjoyed our time there. Our only negative was that the dining experience fell short of the overall ambience of the property. We traveled in February and though the property was not at capacity the service seemed slow. As if they were under staffed. Soups that should have been served hot were served lukewarm. Neither of us felt that the food experience matched the amazing natural wonder of being in such a peaceful environment. Our room was spacious and the view of the lush greenier was calming. We had a very partial view of the cenote. We even saw a monkey in the trees, going about it's day. The property does provides bicycles to ride to the beach or other areas on the property which we did on several occasions. But golf carts are primarily use to get you from one place to the other. The longest we had to wait for a driver was about 5 minutes. They can seat 4 to 6 passengers. We did reserve a cenote tour which was awesome. We also reserved a massage service in the spa. Eventhough I received one of the best massages ever, the ambience was not on par with other spas. There was not an option to choose if you wanted a sport massage or target a specific muscle. The waiting area was not that relaxing, and once inside there was no real area designated to hang your clothes. But my wife and I agreed that the masseuses were excellent. Overall we truly enjoyed Blue Diamond
Stayed 3 nights in Feb 2024
Response from Blue Diamond Team on 20 Feb 2024
Dear Rudy, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful. The staff was incredible. They answered every question and need we had. The views were beautiful from the rooms and the beach. The staff were kind and friendly. The property is somewhat spread out so golf carts are used to transport people. They were always available and often waiting on us after dinner or to take us to the beach. The rooms are huge, with nice rainforest views. The property is laid back and quiet. No loud parties or music if you prefer a more relaxing stay. The food was excellent. We loved everything we tried and their service was prompt and friendly. The rooms are a little dated but that doesn’t bother us at all. The showers were huge and the water always very hot. Housekeeping cleaned and replaced items in our room and drink cabinet daily. We felt safe and pampered on our vacation to the Blue Diamond Luxury Boutique. We will book this resort again.
Stayed 10 nights in Jan 2024
Response from Blue Diamond Team on 12 Feb 2024
Dear Christina, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

lisa, laguna niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the jungle
Stayed 6 nights in Feb 2024
Response from Blue Diamond Team on 12 Feb 2024
Dear Lisa! Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Kama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Blue Diamond Team on 20 Mar 2024
Dear Kama, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Asabi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blue Diamond is my "go to" resort in Riviera Maya. I love EVERYTHING about it here!
Stayed 2 nights in Jan 2024
Response from Blue Diamond Team on 5 Feb 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home; please do not hesitate to contact us beforehand to make the corresponding arrangements as repeat guest...Sincerely,

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay in 6 months. We’ve experienced both the quiet off season & the busier winter season. Both were 10/10. We will continue to come back. The staff is great, the amenities are perfect & the food is amazing. This is a relaxed environment with an older clientele. We LOVE Blue Diamond the most! They nail it every time.
Stayed 3 nights in Jan 2024
Response from Blue Diamond Team on 5 Feb 2024
Thank you for the time you have dedicated writing and sharing your experiences at the Blue Diamond Luxury Boutique Hotel. We look forward to your soon return to this home away from home.Sincerely,

10/10 Excellent

Andrzej J

Stayed 4 nights in Jan 2024
Response from Blue Diamond Team on 20 Mar 2024
Dear Andrzej, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.

10/10 Excellent

Don

Stayed 9 nights in Jan 2024
Response from Blue Diamond Team on 20 Jan 2024
Querido Don, Gracias por el tiempo que nos ha dedicado al calificar su experiencia en el Blue Diamond Luxury Boutique Hotel. Esperamos darle la bienvenida nuevamente en un futuro muy cercano. Sinceramente,

4/10 Poor

Joseph

Stayed 5 nights in Jan 2024
Response from Blue Diamond Team on 17 Jan 2024
Dear Joseph, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

ANGELIKA

Travelled with partner
Liked: Cleanliness, staff & service
location on the beach very convenient, food was amazing, stuff very nice, hotel a bit outdated , needs some renovations
Stayed 11 nights in Dec 2023
Response from Blue Diamond Team on 17 Jan 2024
Dear Angelika, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

10/10 Excellent

JOSE

Stayed 2 nights in Dec 2023
Response from Blue Diamond Team on 29 Jan 2024
Dear Jose, We would like to express our gratitude for taking the time for your review about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Jane

Liked: Staff & service
The property is beautiful! I like the tranquility and peace in this resort!! The staff were very attentive and friendly. However, the resort needs some updates in construction, like shower water fixes. Everything else was amazingly relaxing! Thank you!!
Stayed 7 nights in Dec 2023
Response from Blue Diamond Team on 15 Jan 2024
Dear Jane, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

4/10 Poor

Mohammad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a major update. Friendly staff but it’s falling apart
Stayed 3 nights in Dec 2023
Response from Blue Diamond Team on 4 Jan 2024
Dear Mohammad, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Blue Diamond Team on 4 Jan 2024
Dear Thomas, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Vyjae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful an amazing resort perfect for relaxation and great place to spend with your significant other it was a very peaceful trip 10/10
Stayed 3 nights in Dec 2023
Response from Blue Diamond Team on 12 Dec 2023
Dear Vyjae, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness
I love the quietness and tranquility of the place, if you're looking to relax this place is wonderful for that. The hotel is very beautiful, however, it is a little dated and it needs significant improvement in some areas. The staff were all very courteous and helpful however it lacks quickness at all meal times in their restaurants. The suite I got had issues with the toilet during my whole stay and that was definitely not very nice. Overall a nice, beautiful, quiet place that needs TLC. Also, crocodiles may be dangerous when they loose man fear, that made me a bit uncomfortable.
Stayed 4 nights in Nov 2023
Response from Blue Diamond Team on 5 Dec 2023
Dear Jose, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Jack

Travelled with partner
This was our second trip to Blue Diamond, and while reading through reviews prior to our trip we were skeptical of returning because of the bad reviews since our last trip 5 years ago. Well let me put some things in perspective for you, Yes this place is worn down a bit but so am I, it’s to be expected in the rainforest and being a oceanfront resort, Water and humidity are brutal on most everything but the staff works hard keeping it looking beautiful. The food was delicious, and portions were just the right size as to not gain a ton of weight on vacation but I still managed to gain a few pounds, a few of my favorites were the Lamb skewers and the lasagna.This is not a party resort but more a restful and relaxing experience to just unwind form the hectic thing we call life,but they do have some nightly entertainment that was very nice, The beach was very clean although you will see some (not much) sea grass wash up on shore but the staff is out there cleaning it all up, you can walk this beach for miles in both directions too if your a beach walker which we are. I believe we clocked about 60 miles during our week stay. There is lots of wildlife to see coati’s, lots of beautiful birds, and even a few crocodile which in no way whatsoever were even a problem as they kept to themselves in areas they have clearly marked, housekeeping did an awesome job, as well as the servers. Now, My biggest complaint was the bed, it was a very firm bed but some people love firm beds THANK YOU!
Stayed 6 nights in Nov 2023
Response from Blue Diamond Team on 4 Dec 2023
Dear Jack, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,

2/10 Terrible

Joi, cypress

Liked: Cleanliness, amenities
Disliked: Staff & service
This property should not be a 5 star rated resort.. i experienced extreme prejudice. I was talked to and treated like someone they didn't want on their property. I felt very discriminated against by the owner himself and his family/ friend. I will be filing a formal complaint Housekeeping entered my room 2 times after hours as i was traveling alone.. which is the reason why i was treated in that way. The TV never worked, the bed was uncomfortable and its not quality!!! For the price, food was mediocre and alcohol isn't top shelf, all inclusive drinks are lack luster. Please do not stay here
Stayed 3 nights in Nov 2023
Response from Blue Diamond Team on 30 Nov 2023
Dear Joi, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

2/10 Terrible

Crandall Jamahl

Stayed 3 nights in Nov 2023
Response from Blue Diamond Team on 18 Dec 2023
Dear Crandall, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

4/10 Poor

Mir

Travelled with partner
Disliked: Amenities, property conditions & facilities
Regrettably, our experience at the supposed VIP and Luxury resort fell short of our expectations. Despite the anticipation of a premium stay, we found the overall atmosphere lacking the promised sophistication. The dining experience was marred by delays, with orders at the restaurant arriving untimely and service that seemed lackadaisical. Comparing our stay to other resorts and hotels we've enjoyed, this particular establishment failed to match the level of satisfaction we've come to expect. The promised VIP treatment felt more like a distant concept than a reality. Even the spa, intended as a sanctuary of relaxation, left us wanting. The massage, meant to be a highlight, failed to meet the envisioned standard. Additionally, the transportation system within the resort proved inefficient, with the carts frequently failing to arrive promptly. In reflection, our overall impression is far from favorable. If compelled to assign a rating, a generous 2.5 out of 5 would be our assessment. It's disheartening when a destination with such potential fails to deliver the expected luxury and leaves guests longing for a more gratifying experience.
Stayed 3 nights in Nov 2023
Response from Blue Diamond Team on 15 Nov 2023
Dear Mir, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Peaceful
Stayed 3 nights in Nov 2023
Response from Blue Diamond Team on 15 Nov 2023
Dear David, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Blue Diamond Team on 17 Nov 2023
Dear Nicholas, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel.

4/10 Poor

Diego

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Show didnt have hoy water… never got any upgrade
Stayed 3 nights in Nov 2023
Response from Blue Diamond Team on 11 Nov 2023
Dear Diego, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Small. Not a lot of food options for all inclusive. The staff was very friendly. However they did not communicate well. If they were there in front of you they would do anything. If you tried to call the front desk and order anything like carts food umbrellas taxis etc you had to follow up several times. I would probably not stay here again for this reason. Nice spacious rooms. But attention to detail from staff primarily front of house was severely lacking.
Stayed 4 nights in Nov 2023
Response from Blue Diamond Team on 6 Nov 2023
Dear John, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities

10/10 Excellent

Janae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time. Photos don’t do it justice. Beautiful and the staff is great.
Stayed 3 nights in Oct 2023
Response from Blue Diamond Team on 2 Nov 2023
Dear Janae, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely