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Reviews of Phuket Orchid Resort and Spa

4 out of 5
Phuket Orchid Resort and Spa
34 Luangphochuan Road, Muang District, Karon, Phuket

Reviews

7.4

Good

Rating 10 - Excellent. 84 out of 387 reviews" "
Rating 8 - Good. 168 out of 387 reviews" "
Rating 6 - Okay. 81 out of 387 reviews" "
Rating 4 - Poor. 40 out of 387 reviews" "
Rating 2 - Terrible. 14 out of 387 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the resort are absolutely fantastic. So lovely
Stayed 7 nights in Apr 2024
Response from Nancy on 15 Apr 2024
Dear AngieThank you for visiting Phuket Orchis Resort & Spa for your recent holiday. We are so glad that you are satisfied with your stay, especially with the hotel staff.Many thanks for being our guest and we are looking forward to welcoming you again in the future.Best regards,Nancy & The PORS Team,

10/10 Excellent

Amie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. But I think they need more food options for lunch and dinner
Stayed 10 nights in Feb 2024
Response from Nancy on 13 Mar 2024
Dear AmieThank you for visiting us and taking time to sending us your comments. It was very nice to hear that you loved Phuket Orchid Resort & Spa.Regarding your comment about the food, we have noted for our further improvement. Thank you once again for being our guest and our team looking forward to welcoming you back soon. Best regards,Nancy & PORS Team.

6/10 Okay

Amie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are amazing. But the hotel needs to be updated asap, very old an run down also bathroom were not very nice and clean in rooms.
Stayed 7 nights in Feb 2024
Response from Nancy on 7 Mar 2024
Dear AmieThank you for visiting us and sending us your comment. We must apologize for the room that did not meet up with your expectations. We will definitely close our hotel from 22 April to 15 October 2024 for full renovation. We hope to have you back again in the future.Best regards,Nancy & PORS Team.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The complimentary breakfast buffet has a great selection. The place is close to the beach restaurants and shopping. The pool and water slides are a hit with the kids. Will definitely come back again.
Stayed 4 nights in Jan 2024
Response from Nancy on 4 Feb 2024
Dera MarcThank you for your great reviews for Phuket Orchid Resort & Spa. We are so glad that you enjoyed your stay with us, especially with our friendly staff and the swimming pool with the water slides.We appreciated that you will be back to stay with us again.Thank you for being our guests and looking forward to welcoming you back again in the future.Best regardsNancy & The PORS Team.

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff the pools especially the slides I was there with my grandchildren were amazing the staff go out of their way to make sure everything is perfect would go back again
Stayed 6 nights in Jan 2024
Response from Nancy on 30 Jan 2024
Dear MarleneThank you for sending us your feedback during your stay with us, we are so happy to know that you enjoyed your stay with us, especially the staff at swimming pool! we will definitely let them know.Thank you once for being our guest and looking forward to welcome you back again in the near future.Best regardsPhuket Orchid Resort Team.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Nancy on 20 Jan 2024
Dear BrianThank you for staying with Phuket Orchid Resort & Spa and giving us top rating.We hope to welcome you back again in the future.Best regards,Nancy & The PORS Team.

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Nancy on 30 Jan 2024
Dear JohnThank you very much for staying with Phuket Orchid Resort & Spa and giving us top rating. We hope to welcome you back again in the future.Best RegardsPhuket Orchid Resort Team

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife’s gold neckless was stolen in the room, we asked in reception if by chance has been reported as missing items, also today checking my wife discovered her jeans shorts also was missing. This is terrible, don’t advice to stay here.
Stayed 4 nights in Dec 2023
Response from Nancy on 5 Jan 2024
Dear Hector Thank you for staying with Phuket Orchid Resort & Spa. We are very to inform you that we checked with lost & found and every point in the room and also in the safety box, unfortunately we did not find your neckless as your mentioned. Many times, the guests forget the valuables things in the room, our staff always give its back to the guests. We must apologize once again.Best regardsNancy & The PORS Team.

6/10 Okay

Woon Chieh Daniel

Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Nancy on 21 Dec 2023
Dear Woon Chien Thank you for choosing Phuket Orchid Resort & Spa for your recent holiday.We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

4/10 Poor

Andrea

Stayed 8 nights in Dec 2023
Response from Nancy on 18 Dec 2023
Dear AndreaThank you for staying with us at Phuket Orchid Resort & Spa. We must apologize for any inconvenience caused to you during your stay. It would be good if you let us know during your stay with us, so that we can solve the problem to make you more comfortable stay.We hope to have a chance to welcome you back again in the future.Best regardsNancy & PORS Team.

10/10 Excellent

Tommi

Stayed 27 nights in Nov 2023
Response from Nancy on 14 Dec 2023
Dear TommiThank you for staying with Phuket Orchid Resort & Spa and top rating for us.We hope to welcome you back again in the future.Best regards,Nancy & The PORS Team.

10/10 Excellent

Jonna

Stayed 13 nights in Nov 2023
Response from Nancy on 21 Dec 2023
Dear JonnaThank you for staying with Phuket Orchid Resort & Spa and top rating for us.We hope to welcome you back again in the future.With best regardsPORS Team

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 8 nights in Nov 2023
Response from Nancy on 16 Nov 2023
Drear RebeccaThank you for staying with us at Phuket Orchid Resort & Spa. We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

8/10 Good

Katherine Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property's situated in perfect location Beautiful Beach down the road 2mins walk Mostly Clean and well cared for
Stayed 11 nights in Oct 2023
Response from Nancy on 7 Nov 2023
Dear Katherine VanThank you for sharing your good comments during your stay at Phuket Orchid Resort & Spa. We are glad that you are satisfied with your stay, especially with our perfect location.Thank you once again for being our guests and looking forward to welcoming you back again in the future.Best regardsNancy & The PORS Team.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Older hotel however kept very clean and tidy. Great breakfast option. Close to 7/11 and restaurants. Both pool bars were great and bar staff extremely friendly! Pools were great and big in size, slides were fun and fast. Hotel staff went above and beyond to make my stay that much better. Tuk tuks very close by, Karon beach only 300 meters away, good beach activities. Overall great stay and would come back.
Stayed 4 nights in Oct 2023
Response from Nancy on 30 Oct 2023
Dear Daniel,Thank you for your good reviews for Phuket Orchid Resort & Spa. We are glad to know that you are satisfied with our hotel in overall, especially our great breakfast and our friendly staff and many thanks for coming back to stay with us again.Best regardsNancy & PORS Team

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family hotel, well situated and great spot to enjoy a holiday with young children
Stayed 7 nights in Oct 2023
Response from Nancy on 17 Oct 2023
Dear CraigThank you for staying with Phuket Orchid Resort & Spa and taking time to share your good feedback during your stay with our hotel. We are glad that you are very satisfied with our hotel.Mamy thank you once again for being our guests and we hope to welcome you back again in the future.Best regardsNancy & Th PORS Team,

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water slides were really fun. Cocktails at swim up bar. Great breakfast very morning
Stayed 7 nights in Oct 2023
Response from Nancy on 17 Oct 2023
Dear LarissaThank you for choosing Phuket Orchid Resort for your recent holidays and taking time to share your nice review for our hotel. We are glad to hear that you enjoyed your staying with us in overall.Thank you once again for being our guests ang looking forward to welcoming you back again in the future.Best regardsNancy & The PORS Team.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was clean and the staff were excellent. The facilities are showing signs of age, but overall this was an excellent place from which to enjoy Karon.
Stayed 7 nights in Sep 2023
Response from Nancy on 11 Oct 2023
Dear DavidThank you very much for your great review on expedia.We are so glad that you are highly satisfied with your stay in overall. Thank you for your kind that our staff were excellent.We look forward to welcoming you back again in the future. Best regardsNancy & The PORS Team.

10/10 Excellent

Ivan

Stayed 3 nights in Aug 2023
Response from Nancy on 15 Aug 2023
Dear Ivan Thank you very much for the top rating for Phuket Orchid Resort & Spa.We hope to welcome you back again for your next holiday in Phuket.Best regardsNancy & The PORS Team.

4/10 Poor

Ivan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service mediocre at best
Booked a connecting room that was never given to me. I was issued two supérate rooms and was charged for both. Hotel staff did nothing to accommodate.
Stayed 2 nights in Aug 2023
Response from Nancy on 15 Aug 2023
Dear IvanThank you for staying with Phuket Orchid Resort & Spa for your recent holiday. We must apologies for something that did not meet your expectations and we have noted your comments for our improvements. We hope to welcome you back again in the future.Best regards Nancy & The PORS Team.

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool bar staff & spa staff were exceptional. Property clean & hygienic. Slides were aging in areas. Overall great property experience.
Response from Nancy on 20 July 2023
Dear KellyThank you for choosing Phuket Orchid Resort for your recent holiday and taking time to share your good feedback during your stay with us. We are so glad that you were enjoyed in overall with our hotel, especially with our friendly staffs.Thank you once again for being our guest and looking forward to welcoming you again in the future.Best regardsNancy & The PORS Team.

6/10 Okay

Zohaib

Stayed 1 night in Jul 2023
Response from Nancy on 15 Aug 2023
Dear ZohaibThank you for staying with Phuket Orchid Resort & Spa for your recent holidays.We hope to welcome you back again in the future.Best regards Nancy & The PORS Team.

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Nancy on 5 July 2023
Dear DavidThank you for your nice rating for Phuket Orchid Resort & Spa.We hope to welcome you back again in the future.Bet regards.Nancy & The PORS Team.

10/10 Excellent

Timothy

Enjoyed the location perfect for kids
Stayed 6 nights in Jun 2023
Response from Nancy on 1 July 2023
Dear TimothyThank you for staying with Phuket Orchid Resort for your recent holiday and also many thanks for the top score for our hotel. We appreciated on your comments.Looking forward to welcoming you to Phuket Orchid Resort again in the future.Best regardsNancy & The PORS Team

10/10 Excellent

dongwook

Stayed 4 nights in May 2023
Response from Nancy on 13 May 2023
Dear DongwookThank you very much for the top score for Phuket Orchid Resort & Spa.We hope to welcome you back again in the future.Best RegardsNancy & The PORS Team.

6/10 Okay

Danni

Stayed 4 nights in Apr 2023
Response from Nancy on 12 June 2023
Dear DanniThank you for staying with Phuket Orchid & Spa for your recent holiday.We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

10/10 Excellent

KENICHI

Stayed 3 nights in Apr 2023
Response from Nancy on 3 May 2023
Dear KenichiThank you for your top rating for Phuket Orchid Resort & Spa and we hope to welcome you back again in the future.Best regardsNancy & The PORs Team.

4/10 Poor

Meredith

Disliked: Staff & service, amenities, property conditions & facilities
Really looked forward to our stay, rooms are tired, lifts not working but the worst was the rude & disinterested staff who would push past you and did not offer the true Thailand experience, breakfast was terrible as they would scrap the plate in front of you with the trolley next to your table Very disappointing Kata Group
Response from Nancy on 19 Apr 2023
Dear Meredith Thank you for your reviews. first of all we must apologize for any inconvenience caused during your stay with us.We were also disappointed with the things that shouldn't have happened. Actually our staffs always polite and friendly to the guests. However we have noted your comments for our further improvements.Thank you once for being our guests.Best regardsNancy & The PORS Team.

10/10 Excellent

emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located in Karon, within convenient walking distance to the beach, 7/11, eateries, money exchange and pharmacy. The property is expansive and carers to families with the option of 3 pools and water slides. Breakfast each morning had a good variety of food, catering to Asian and western preferences. The rooms were well appointed, but looked a little tired. The room smelt musty, but that's pretty normal for the climate. We preferred this accommodation over the neighbouring hotel. We will definitely stay again!
Stayed 4 nights in Mar 2023
Response from Nancy on 31 Mar 2023
Dear Emily Thank you for choosing Phuket Orchid Resort for your recent holidays and taking time to shar your experience during your stay at our Hotel. We are happy to know that you are satisfied with overall of our Hotel ,especially our swimming pool and breakfast.Thank you for coming back to stay with us again next time. We hope to welcome you back again in the future.Best regardsNancy & PORS Team.

8/10 Good

nina Claire

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pictures on the sight looked nothing like our room . Ours was dated . The cleaning in the rooms every day , was just make the bed and fresh towels. The hotel is lovely,
Response from Nancy on 25 Mar 2023
Dear NinaThank you for your reviews on experdia.com We must apologize for something did not meet with your expectations and your comments have been raised for further improvement. However we are glad that you your have reviewed our hotel as a lovely hotel.Thank you for being our guest and we hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

10/10 Excellent

Richard

Stayed 10 nights in Feb 2023
Response from Nancy on 13 Mar 2023
Dear RichardThank you for staying with Phuket Orchid Resort & Spa and top rating for our Hotel.We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

4/10 Poor

Almir

Stayed 8 nights in Feb 2023
Response from Nancy on 7 Mar 2023
Dear Almir We must apologize that you were unhappy and something did not meet your expectation and we will work hard to fix issue your experienced. Thank you for being our guests and we hope to welcome you back again in the future. Best regards Nancy & The PORS Team

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing is the slide could be open longer
Stayed 8 nights in Feb 2023
Response from Nancy on 3 Mar 2023
Dear ChristinaThank you choosing Phuket Orchid Resort for your recent holiday and taking time to write a review about our Hotel on expedia.com We are so glad to see top score from you and your comments about the slides we will take for consideration.Thank you once again for being our guests and we hope to welcome you back again in the future.Best regaRDSNancy & The PORS Team.

6/10 Okay

Jeferson

Stayed 4 nights in Feb 2023
Response from Nancy on 20 Feb 2023
Dear Jeferson Thank you for staying with Phuket Orchid Resort & Spa.We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

8/10 Good

Gunilla

Stayed 16 nights in Jan 2023
Response from Nancy on 18 Feb 2023
Dear GunillaThank you for the nice rating for Phuket Orchid Resort & Spa.Looking forward to welcoming you to our Resort again in the future.Best regardsNancy & The PORS Team.

10/10 Excellent

Ulrik

Stayed 2 nights in Feb 2023
Response from Nancy on 18 Feb 2023
Dear UlrikThank you for staying with Phuket Orchid Resort & Spa and taking time to gave us the top rating for our Hotel.We hope to welcome you back again in the future.Best regardsNancy & The PORS Team.

6/10 Okay

Jacqueline

Travelled with family
Liked: Amenities
Under staffs. Hotel Manager seems very nice but, the staffs need more proper training with manners.
Stayed 3 nights in Feb 2023
Response from Nancy on 18 Feb 2023
Dear Jacqueline Thank you for staying with Phuket Orchid Resort & Spa and taking time to share your reviews on Expedia.We must apologize for something dose not meeting with your expectations and we have noted your comments for future improvements.Thank you for being our guests and we hope to welcome your back again in the future.Best regardsNancy & The PORS Team.

8/10 Good

Keeley

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Jan 2023
Response from Nancy on 7 Mar 2023
Dear KeeleyThank you for nice score for Phuket Orchid Resort Resort & Spa and we are glad to know that you enjoyed your stay with us. We hope to welcome you back again in the future. Best regards Nancy & The PORS Team.

8/10 Good

Jennie

Liked: Cleanliness
Disliked: Staff & service
Response from Nancy on 7 Mar 2023
Dear Jennie Thank you for the rating for Phuket Orchid Resort & Spa and we are so happy to know that you were enjoyed your stay with us. We hope to welcome you back again in the future. Best regards Nancy & The PORS Team.

8/10 Good

Keith

Liked: Staff & service
Honeymoon saved
It’s was a our honeymoon. They gave us a poor room initially and after trying to leave they upgraded for free to a private pool. The stay was then made better.
Stayed 5 nights in Jan 2023
Response from Nancy on 14 Jan 2023
Dear KeithThank you for choosing Phuket Orchid Resort & Spa for your recent holiday. We must apologize for something dose not meet with your expectations. However we are glad to know the you were enjoyed with our private pool room. Thank you once again for being our guests and we hope to welcome you back again in the future.Best regardsNancy & PORS Team

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The resort offers a lot for the children but the quality of the room was poor and everything is showing its age. The room was most disappointing with leaking taps, poor airconditioning, broken light switches and lights and nothing remarkable for the price. The room makeup service made the beds, emplied bins and replaced towels, nothing more. Empty glasses were left for days and flooring not cleaned once in 5 days. The toddler pool was good for our youngest and so were the waterslides for our eldest. We also stayed at Thavorn prior to this resort and would pick Thavorn on our return trip as the overall quality of the resort was better. For a similar price the room was also much larger, everything worked and the rooms were maintained to a high degree. The pools and water slide were also excellent and breakfast was a little more diverse for a longer stay.
Response from Nancy on 16 Jan 2023
Dear Jason Thank you for staying with Phuket Orchid Resort for your recent holidays. We must apologize for something dose not meet with your expectation ,but we are planning to renovate soon. However we are happy to know that you likes our Pool area and water slides.We hope to welcome you back again in the future.Best regardsNancy & PORS Team.

8/10 Good

Vafa

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was old and require lots of renovation inside rooms and the bathrooms. Outside area in particular the stairs in water slide was rusty and all the painting was worn-off. Very unpleasant when you walk up the stairs. Services were great and fast, never seen anything being left empty in breakfast buffet. Staff were very kind and helpful. The New Year dinner's ticket was sold way over priced in compare to what was offered. The music band playing the Russian songs for more than an hour was very annoying for other nationalities attending the party. It was such an unfair opportunity for everyone else regardless of the number of Russians being resident in the hotel. The management should reconsider how to select an enjoyable program for the entire guests who are staying in hotel and not to only pay attention to a specific nationality for their leisure.
Response from Nancy on 16 Jan 2023
Dear Vafa Thank you for choosing Phuket Orchid Resort for your holiday. We must apologize for the room which dose not meet with your expectation ,but we have a plan to renovate soon. However we are happy to know that you are happy with our services and our staffs were very kind and helpful. We hope to welcome you back again in the future.Best regardsNancy & PORS Team.

8/10 Good

Hui cheng

Travelled with family
Swimming pool and slide is amazing. Room is outdated but comfortable. Mainly there for the kids to enjoy the slides. The hotel should be amazing 20 years ago though.
Stayed 1 night in Dec 2022
Response from Nancy on 19 Dec 2022
Dear Hui chengThank you for choosing Phuket Orchid Resort for your recent holiday and taking time to share your reviews for our hotel. we are happy to know that your kids enjoyed with our Pool area and Water slides.Thank you once again for being our guests.We hope to welcome you back again in the future.Best regardsNancy & PORS Team.

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Nancy on 18 Nov 2022
Dear AliciaThank you for your top score for Phuket Orchid Resort & spa. We hope to welcome you back again in the future.Best regardsNancy

6/10 Okay

Natalia

Travelled with family and small children
Rooms need an upgrade. Had mould and leaks. Pool area and slide were great. Overall ok experience.
Response from nancy on 19 Dec 2022
Dear Natalia Thank you for choosing Phuket Orchid Resort for your holiday. We must apologize for the room which dose not meet with your expectation ,but we have a plan to renovate soon. However we are happy to know that you likes our Pool area and water slides.We hope to welcome you back again in the future.Best regardsNancy & PORS Team.

8/10 Good

Filip

Stayed 9 nights in Sep 2022

2/10 Terrible

Juan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately our room was completely filthy… dead bugs on wall , dust everywhere .. someone underwear in drawer. Very disappointed
Stayed 2 nights in Sep 2022
Response from Nancy on 5 Sept 2022
Dear JuanThank you for taking time to give us your feedback during your stay with us. We must apologize for what happened and we have talked with our team for improvement in this situationThank you for being our guest and we apologies once againBest regardsNancy & Phuket Orchid Resort Team.

8/10 Good

ERVIN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good Value for the money. Kids love the slides, friendly staff.
Stayed 5 nights in Jul 2022
Response from Nanncy on 3 Aug 2022
Dear Erivin Thank you very much for your short lovely comments, we really appreciated on your comments. We hope to welcome you back again in the future. Sincerely yours Nancy & The Phuket Orchid Resort Team.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort is OK
Resort was OK. Was disappointed that the main onsite restaurant (Le Bayon) was unavailable for lunch and dinner every day during our stay due to an onsite conference/convention. This meant we had to leave the resort every night for a decent meal. Used the onsite Spa for a pedicure. It was literally just my nails being painted, not the traditional pedicure you would expect. Highly recommend hitting the street for Spa services. Daily breakfast was good if you were there extremely early (0600 - 0700). Any later than this everything in the buffet was cold (except for the freshly cooked omlettes and fried eggs). Location was good but there is some room for improvement. Staff were friendly enough.
Stayed 6 nights in Jul 2022
Response from Nancy on 3 Aug 2022
Dear Angela Thank you for choosing Phuket Orchid Resort & Spa for your recent holidays. We must apologize that something did not meet your expectations and we will take your comments for improvements. Thank you once again for being our guests and we hope to welcome you back again in the future. Sincerely yours. Nancy & The Phuket Orchid Resort & Spa

8/10 Good

ANTHONY, Cooper City

Stayed 5 nights in Jun 2022