Exterior

Reviews of Novotel Phuket Vintage Park

4 out of 5
Novotel Phuket Vintage Park
89 Rat U Thit 200 Pee Rd, Patong Beach, Patong, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 990 reviews" "
Rating 8 - Good. 390 out of 990 reviews" "
Rating 6 - Okay. 119 out of 990 reviews" "
Rating 4 - Poor. 38 out of 990 reviews" "
Rating 2 - Terrible. 24 out of 990 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sandeep, Princeton Junction

Liked: Staff & service, property conditions & facilities
Room wasn’t very clean..
Stayed 1 night in Mar 2024

8/10 Good

Amna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and the pool was awesome! Great amenities including wonderful breakfast buffet with lots of choices including halal options! The front desk staff we re polite and attentive. The spa treatment was ok.. The lady in the minimart could be a little nicer she always looked grumpy and followed us around the store as if we were going to steal something. Atone point we left our key in the room and were supposed to be sent someone to open the door. The person never came and I had to resort to asking housekeeper to open the door for me. Overall the hotel is beautiful but customer experience could be improved!
Stayed 3 nights in Mar 2024

6/10 Okay

francesco

Stayed 5 nights in Feb 2024

10/10 Excellent

David, Falkirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a most wonderful spa and wellness facility st this hotel. We were very well looked after for the duration of our stay.
Stayed 14 nights in Jan 2024
Response from GEM on 15 Feb 2024
Dear Mr. David,Thank you for your positive comments. We are very glad you enjoyed your stay with us, we work very hard to give our guests the finest experience possible so comments like yours are truly rewarding to receive. if there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Best Regards,Novotel Phuket Vintage Park Family

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. All staff were so courteous and helpful. Pool was excellent, breakfast buffet was extensive and good, bed was comfortable and room was quiet and spacious. Gym was clean and well maintained. Lots of restaurants in walking distance and just a few blocks to Patong Beach. Coming back to the pool felt like an oasis of calm in the midst of the very busy area. Highly recommend.
Stayed 1 night in Dec 2023
Response from GEM on 15 Feb 2024
Dear Ms. Christine,Thank you for giving us a perfect rating and recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you are traveling to our area again in the near futures, please don’t hesitate to call us. Looking forward to seeing you again soon. Best Regards,Novotel Phuket Vintage Park Family

2/10 Terrible

Katsushi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Quite disappointed, because 1. I requested to bring toothbrush twice, but staff did not bring. Eventually I went to take by myself. 2. Staff did not set gown on second day. When I checked out, front desk staff suspected that I stole it and asked many questions importunately.
Stayed 2 nights in Dec 2023
Response from GEM on 15 Feb 2024
Dear Mr. Katsushi,Thank you for providing valuable feedback about your stay at the Novotel Phuket Vintage Park Resort. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences however we fail to deliver to you.Your feedback is valuable, and it helps hotels to identify areas for improvement. I hope that despite the issues you faced during this stay, you will consider giving the hotel another chance in the future.Thank you once again for your stay and feedback.Best Regards,Novotel Phuket Vintage Park Family

8/10 Good

Yuxian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Hoo Kin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient and has great facilities. The breakfast buffett has a wide range and the staff are always friendly. Varen at the reception deserves special mention - she is always so cheerful and helpful. What a wonderful experience!
Stayed 5 nights in Dec 2023

10/10 Excellent

carmel

Stayed 8 nights in Nov 2023

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Uraiporn on 6 Nov 2023
We love hearing from you! Thank you for leaving feedback for us.

10/10 Excellent

Michel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and spacious room.. everything you need is close by
Stayed 6 nights in Oct 2023
Response from Uraiporn on 30 Oct 2023
Thank you for reaching out and providing us with valuable feedback. We will copy your message for our team reference.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Uraiporn on 20 Oct 2023
Thank you for your valuable feedback!

10/10 Excellent

Lucas

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with my family!!
Stayed 7 nights in Aug 2023
Response from Uraiporn on 4 Sept 2023
You made our day with your positive feedback! We are so happy to read that you loved our resort.

10/10 Excellent

Artan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, clean rooms, nice pool, i just visited thavorn beach hotel also phuket orchid resort, this hotel was awesome and enjoyable with no Mosquitos 👌
Response from Uraiporn on 31 Aug 2023
Thank you for taking the time to send us your valuable feedback. We're extremely happy that you had a positive experience, and we're grateful for your feedback.

6/10 Okay

Paiwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Uraiporn on 28 Aug 2023
We appreciate you sending us your feedback.

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Very near to the Happening party street and Patong Beach. A lot of dining options available too. I really like the gym that is quite complete as well. Just that the room have condensation issue. So the floor is constantly wet. Service is good but not excellent. To be fair it is good for a 4 star hotel. Breakfast was good too.
Stayed 6 nights in Jun 2023
Response from Uraiporn on 24 July 2023
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Uraiporn on 24 July 2023
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was fantastic, unfortunately Expedia let us down during our holiday experience which made our check in very stressful as we had to add on breakfast and pay extra money which when we booked through Expedia it said it was included but that was not the case when we arrived at the hotel. Next time I will directly book with the hotel as it wasn’t their fault and they helped us immensely. The staff are so kind and helpful.
Stayed 12 nights in Jun 2023
Response from Uraiporn on 13 July 2023
Thank you for your valuable feedback. We very much look forward to welcome you again soon.

10/10 Excellent

Niranjan, PARRAMATTA

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location good hotel - friendly staff -buffet breakfast was great however there were few things missing such as chia seeds - dry nuts - other than that was great !!
Stayed 4 nights in Jul 2023
Response from Uraiporn on 10 July 2023
Thank you so much for taking the time to leave the best rating!!We very much look forward to welcome you to our resort back again

10/10 Excellent

Jason Graham

Stayed 5 nights in Jun 2023
Response from Uraiporn on 20 July 2023
Thank you for reaching out and providing us with valuable feedback

10/10 Excellent

Scotte, Kemah

Stayed 3 nights in Jun 2023
Response from Uraiporn on 17 July 2023
We appreciate you sending us your feedback.

8/10 Good

Jayraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty average for a 5 star property.
Stayed 3 nights in Apr 2023
Response from The Novotel Phuket Vintage Park Team on 30 Apr 2023
Dear Jayraj,We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. We double checked on Expedia website, our hotel is categorized as 4 stars. May I know with you if your initial intention was to book a 5 stars or a 4 stars hotel and what could have been done to improve further your experience? This would help us greatly understand the areas we could improve. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

10/10 Excellent

justina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Uraiporn on 25 Apr 2023
We appreciate you sending us your feedback.We very much look forward to welcome you again to our resort

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner did not work Extremely noisy Rude staff Even ruder management Breakfast horrible
Stayed 1 night in Mar 2023
Response from Uraiporn on 29 Mar 2023
We are very sorry to hear that you were so disappointed with your stay at our resort. As part of our continual process to improve our services, standards and ultimately your holiday experience, your feedback is the most important source of information for us to receive.We can then direct our training programmed to areas that need improvement for our team information.

10/10 Excellent

Ishag

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great location
Stayed 3 nights in Mar 2023
Response from Kind regards, The Novotel Phuket Vintage Park Team on 19 Mar 2023
Dear Ishag,Thank you for the high score. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

10/10 Excellent

Abdelrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Gerard on 8 Mar 2023
Dear Abdelrahman,We are delighted to know that you enjoyed your stay.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

10/10 Excellent

Selami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Kind regards, The Novotel Phuket Vintage Park Team on 9 Mar 2023
Dear Selami, We would like to thank you for taking the time to rate our hotel 10/10. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
Our stay was really good,the staff were really polite, helpful and knowledgeable, the hotel was always clean, the food was really nice and lots of variety, the swimming pool was very big & clean, I recommend this hotel for anyone.
Response from Salsa on 9 Mar 2023
Dear Edward,We would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our staff knowledgeable and enjoyed our hotel services. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing we had a great time! Really enjoyed all the amenities great location!

8/10 Good

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the breakfast was great, the location was awesome, the pool was super big, and the room was okay.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our week at this hotell.

8/10 Good

Emma

Travelled with family
Liked: Staff & service, amenities
Great location with good facilities. The staff were very professional and friendly. The hotel is a bit worn but I’m sure with maintenance will be up to standard, and the cleanliness in the rooms good do with some attention, but it is more than adequate

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and superb staff room cleaning done late afternoon is not what is expected?
Stayed 13 nights in Nov 2022

4/10 Poor

MOHSIN

Travelled with family
Liked: Amenities, property conditions & facilities
All good
Stayed 8 nights in Oct 2022
Response from Gerard on 5 Dec 2022
Dear Moshin,Thank you very much for your feedback.Kind regards,

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Novotel vintage park for a week, it was in a great location, an easy to walk to restaurants and entertainment, pool was awesome
Stayed 7 nights in Jul 2022

10/10 Excellent

Sheree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access rooms are the way to go
Stayed 2 nights in Jul 2022

4/10 Poor

Daryl

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and jaded. Really really old. Not deserving of the Novotel brand
Stayed 4 nights in Jul 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for Family Vacation!!!!!!!!!
Stayed 7 nights in Jul 2022

8/10 Good

Gary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was good staff very friendly and helpful. The pool could do with a clean at the bottom but other than that couldn't fault it.
Stayed 9 nights in Jun 2022

8/10 Good

Sherman Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful and friendly. Would recommend if planning a trip.
Stayed 6 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel at the heart of Patong
The staff was friendly, very attentive and nice. 👍 They put in extra effort to setup the room nicely for a celebration. Hotel was very comfortable, nice and clean. Kids loves the pool and room. Paint could use a bit of refresh but otherwise it a lovely hotel. Location is great, which is 5min walk to the beach and all the great food & shopping options around Patong. :D
Stayed 3 nights in Jun 2022

10/10 Excellent

alireza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Phuket Vintage Park Patong, Phuket Province, Thailand
Stayed 10 nights in May 2022

10/10 Excellent

evgueni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Jun 2022

4/10 Poor

Simon

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

IAN

Stayed 3 nights in Apr 2022

10/10 Excellent

Edward K, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, large, centrally located, convenient full service hotel in the heart of Patong Beach, within walking distance to the beach.What really sets it apart from other similar hotels is its huge pool, featuring a large wet bar cabana and many water play options. Excellent for families with younger kids. The expansive lobby is open air and resembles the entrance to a Thai temple, with elaborate art works and plenty of sitting options. The staff is friendly and attentive! The restaurant by the poolside has indoor and outdoor seating; it is a nice option for in-house dining. We stayed in one of the premium rooms with private balcony jacuzzi directly accessing the pool…very convenient. Great stay, would definitely visit again!
Stayed 4 nights in Apr 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 6 nights in Apr 2022

10/10 Excellent

Weiwei

Liked: Staff & service, amenities, property conditions & facilities
I had very pleasant time there, location very close to everything but in a more quiet part of the busy street. Staff were super friendly.
Stayed 4 nights in Apr 2022

10/10 Excellent

Nimit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022