Exterior

Reviews of Grand Mercure Phuket Patong

5 out of 5
Grand Mercure Phuket Patong
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1004 reviews" "
Rating 8 - Good. 329 out of 1004 reviews" "
Rating 6 - Okay. 73 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

robert M

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was all very nice except for people in the lobby that check you in and out. They were by far the coldest people I met in Thailand period. The greeting was cold and the checkout was worst. I was checking out and informed the woman I did not use the mini bar and she made me wait to verify.i used nothing with a cleaning woman in the room. really insulting and then does not thank us for staying 2 weeks. Shame that occurred with the first and last people you talk with at the resort as that's what you remember
Stayed 12 nights in Mar 2024

8/10 Good

Chauncey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, the staff were very accommodating and the restaurant food was amazing. They had a great spread
Stayed 11 nights in Mar 2024

10/10 Excellent

Barry Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent service and amenities, walking distance to Patong beach. Excellent food and drinking options all close. Would definitely stay there again.
Stayed 7 nights in Mar 2024
Response from Guest relations team on 22 Mar 2024
Many thanks for wonderful feedback and we are looking forward to your next visit.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Mercure is like a sanctuary away from the craziness of Patong. Hotel space is well thought out. Our room (Deluxe Pool Access Room) was fantastic. To have the ability to step from your room into a pool reserved for these rooms only, makes you feel spoiled. Restaurant, pool bar, café and other amenities are a good size and comfortable.
Stayed 7 nights in Mar 2024
Response from Guest relations team on 22 Mar 2024
Thank you very much for your impressive comment.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Close to shopping and beach
Stayed 7 nights in Feb 2024
Response from Guest relations team on 23 Feb 2024
Thank you very much for wonderful feedback.

8/10 Good

Connagh

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest relations team on 13 Feb 2024
Thank you very much for positive rating.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay, perfect spot to be walking distance to plenty of restaurants, nightlife, while still having all of the amenities. Definitely would stay here again. The rooms with the walkouts to the private pools were awesome.
Stayed 1 night in Jan 2024
Response from Guest relations team on 31 Jan 2024
Many thanks for excellent score and comment.

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend some time at the end of a hectic holiday.
Stayed 3 nights in Jan 2024
Response from Guest relations team on 31 Jan 2024
Thank you very much for wonderful feedback.

10/10 Excellent

Nikesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff absolutely fantastic!
Stayed 13 nights in Dec 2023
Response from Guest relations team on 25 Jan 2024
Thank you very much for your wonderful comment.

10/10 Excellent

Doreen, Leppington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 8 nights in a swim out room. We thoroughly enjoyed our stay. The staff right from the beginning at check in were amazing and very attentive. The resort is located in a quieter part of Patong but still very close to all the action that Patong has to offer. The buffet breakfast was delightful and staff always walking around asking if you wanted another cup of coffee/tea. I highly recommend this resort to anyone wishing to stay in the Patong area. We will be back
Stayed 8 nights in Jan 2024
Response from Guest relations team on 25 Jan 2024
Million thanks for fabulous review and recommending us. We are looking forward to your next stay.

10/10 Excellent

Frank

Stayed 4 nights in Jan 2024
Response from Guest relations team on 17 Jan 2024
Thank you very much for excellent score.

10/10 Excellent

Mircea, Daly City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast at the Grand Mercure in Patong Beach, Thailand! The staff were super friendly and always on hand to help. The food? Amazing! Whether we were sipping on cool drinks or munching on local dishes, we were in heaven. And the rooms – so comfy, we barely wanted to leave. Totally recommend for anyone looking for a chilled and comfy beach getaway!
Response from Guest relations team on 11 Jan 2024
Thank you very much for positive comment and recommending us.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest relations team on 9 Jan 2024
Thank you very much for positive rating.

10/10 Excellent

Manolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, except the WiFi, which kept disconnecting.
Stayed 7 nights in Dec 2023
Response from Guest relations team on 28 Dec 2023
Thank you very much for fabulous comment

8/10 Good

ASMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 6 nights in Dec 2023
Response from Guest relations team on 25 Dec 2023
Thank you very much for wonderful comment.

6/10 Okay

Jonathan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was a quiet place in the middle of Patong, so that’s rare and lucky to have. Rooms are decent, don’t look like the photos in terms of lighting or size, but they are comfortable. The rooms do show signs of age though, ours had rust, bits of mould, etc. Their happy hour at the pool bar is daily from 4-6, a special menu comes out during this time, it’s buy-1-get-1-free which is good, however, I wanted a non-happy hour drink from the normal menu however they refused to give me the menu, weird but I just the bar staff couldn’t be bothered. The “4 pools” description is misleading, it’s 1 pool with 3 private additional pools only for people who have direct pool access. The breakfast is decent, there is a wide variety of pastries, eggs, noodles, even Indian food etc. The coffee as part of breakfast is awful, every coffee tastes either burnt or just milk. We stayed for 2 weeks and when booking we thought we booked WITH breakfast, upon check-in when we were told no breakfast, we asked if we could add-on breakfast for every day of our stay (2 weeks) for the same rate as what is advertised online, (hotels usually do this no problem however they refused to agree), unfortunately saying we need to pay full price (1400 baht), this is SUPER expensive compared to the rest of Patong. Unfortunately they lost our custom there, we only had breakfast 3 times, all other days we walked a few minutes to other places.
Stayed 13 nights in Nov 2023
Response from Guest relations team on 28 Dec 2023
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.

10/10 Excellent

Dell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Guest relations team on 25 Dec 2023
Thank you very much for wonderful score.

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location minutes away from the action but still quiet to rest. Breakfast buffet was great and definitely worth it. Front desk was very helpful.
Stayed 6 nights in Dec 2023
Response from Guest relations team on 25 Dec 2023
Many thanks for incredible score and feedback.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, plenty of sun beds round pool, lovely food and breakfast buffet was wonderful. Staff extremely friendly. Hotel was very clean with excellent facilities.
Stayed 10 nights in Nov 2023
Response from Guest relations team on 25 Dec 2023
Many thanks for your amazing score and feedback!

10/10 Excellent

Chi Ching

Stayed 1 night in Dec 2023
Response from Guest relations team on 25 Dec 2023
Thank you very much for your incredible score.

10/10 Excellent

Chi Ching

Stayed 1 night in Dec 2023
Response from Guest relations team on 25 Dec 2023
Thank you very much for your amazing score!

6/10 Okay

Heather

Stayed 4 nights in Nov 2023
Response from Guest relations team on 25 Dec 2023
Thank you very much for fabulous rating.

10/10 Excellent

Lily

Stayed 2 nights in Nov 2023
Response from Guest relations team on 25 Dec 2023
thank you very much for your incredible score

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay. Had a bit of everything for anyone looking for a good time.
Stayed 4 nights in Nov 2023
Response from Guest relations team on 29 Nov 2023
Thank you very much for fabulous feedback.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, room, food,service and location. Couldn't fault anything, would definitely stay there again
Stayed 3 nights in Nov 2023
Response from Guest relations team on 29 Nov 2023
Thousands thank for wonderful comment. We are looking forward to your next visit.

10/10 Excellent

Hiren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. If I was picky I would say the rooms above level 0 did not have balconies but it was still really nice
Stayed 7 nights in Nov 2023
Response from Guest relations team on 28 Nov 2023
Many thanks for wonderful feedback. Hope you will visit us again soon.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and room. Good location. Staff nice and friendly.
Stayed 2 nights in Oct 2023
Response from Guest relations team on 7 Nov 2023
Thank you very much for sharing your wonderful feedback with us.

10/10 Excellent

Shwe Sin Htut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest relations team on 7 Nov 2023
Thank you very much for excellent rating

10/10 Excellent

Charlayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Mercure is in an ideal location! After a very long night on Bangla Road having fun we were able to walk back to the hotel if we wanted to but we opted for the tuk tuk for the experience. It’s so many food spots and shops around. Hotel has delicious breakfast options. Swim out pool room was a little small but definitely a great feature.
Stayed 3 nights in Oct 2023
Response from Guest relations team on 31 Oct 2023
Thank you very much for excellent score and feedback.

8/10 Good

Calvin A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Close enough to major attractions without the noise. Breakfast was always good.
Stayed 6 nights in Oct 2023
Response from Guest relations team on 31 Oct 2023
Thank you very much for wonderful feedback.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pool area. I like the quiet atmosphere here when you walk outside it is more noisy and bustling.
Stayed 3 nights in Oct 2023
Response from Guest relations team on 26 Oct 2023
Thank you very much for excellent score and feedback.

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Love the property, staff amazing, clean Not enough light in the room, lighting was very poor, very high step to get out of bathtub
Stayed 8 nights in Oct 2023
Response from Guest relations team on 26 Oct 2023
Thank you very much for sharing your feedback with us. We will share it among our team for further improvement. Hope to have chance to welcome you again in near future.

10/10 Excellent

Theodore

Stayed 2 nights in Oct 2023
Response from Guest relations team on 7 Nov 2023
Thank you very much for excellent rating.

8/10 Good

Julie, Scotts Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything really to not like. It was within easy walking distance to Bangla road, and markets and a block from the beach.
Stayed 10 nights in Sep 2023
Response from Guest relations team on 10 Oct 2023
Thank you very much for your wonderful comment.

10/10 Excellent

Paul Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 7 nights and couldn't fault the experience in any way. Great amenities for everyone in our family regardless of age. The staff were wonderful, in particular Jasmine and Watt, who took us on a guided tour of the Banzaan markets and taught us how to prepare and cook some amazing Thai dishes in the kitchen as part of the cooking school experience. Both people went above and beyond and we couldn't have had a better day. Our daughter who is 7 is still talking about her friends in Phuket!
Stayed 7 nights in Sep 2023
Response from Guest relations team on 5 Oct 2023
We appreciate with your wonderful feedback and looking forward to welcoming your family again soon.

10/10 Excellent

Eric Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel 5 times now . It is in a central position , the staff are very helpful and polite. I intend to stay at this hotel on my next visit to Phuket.
Stayed 10 nights in Sep 2023
Response from Guest relations team on 4 Oct 2023
Many thanks for wonderful comment. We are looking forward to your next stay.

10/10 Excellent

Kathy Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing with lovely staff ready to help you. I went with my young daughter and we both felt safe at the hotel. Cant say the same for the surrounding area of Patong, lots of chaos and people pushy, however some may like this. Definitely worth the stay at this resort.
Stayed 7 nights in Sep 2023
Response from Guest relations team on 5 Oct 2023
Million thanks for your compliments and hope you will visit us again soon.

10/10 Excellent

Shellona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phuket is very nice
I like this Hotel, the location was perfect close to everything was easy on tuk tuk to get around, The staff was friendly and very nice. Breakfast was great large variety. I would stay here again. Bring only cash to Thailand no credit cards for shopping food or taxis. Everything is cash no, banks do not have Dollars only Bhat. Do not change money at the airport you get a lot less, there are many money exchange everywhere for cheaper, compare your prices.
Stayed 2 nights in Sep 2023
Response from Guest relations team on 4 Oct 2023
Million thanks for excellent score and fabulous feedback. Hope you will visit us again soon.

8/10 Good

Hnatok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, but I’m a woman and I was called as Mr in a mini bar bill
Stayed 4 nights in Sep 2023
Response from Guest relations team on 4 Oct 2023
Many thanks for sharing your feedback with us and we would like to apologize for typo mistake on the bill and we will share your comment among our team to prevent future occurrence. Thank you very much in advance for your kind understanding.

10/10 Excellent

Sanam

Stayed 6 nights in Sep 2023
Response from Guest relations team on 26 Oct 2023
Thank you very much for excellent score.

8/10 Good

Ahmad Hazem

Stayed 3 nights in Sep 2023
Response from Guest relations team on 29 Sept 2023
Thank you very much for rating us.

10/10 Excellent

ROS

Stayed 3 nights in Sep 2023
Response from Guest relations team on 19 Sept 2023
Many thanks for fabulous score.

10/10 Excellent

Roger

Stayed 3 nights in Aug 2023
Response from Guest relations team on 28 Aug 2023
Many thanks for fabulous score.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest relations team on 28 Aug 2023
Thank you very much for excellent score.

10/10 Excellent

Nicolas

Liked: Amenities
Very good I will stay again
Stayed 13 nights in Aug 2023
Response from Guest relations team on 25 Aug 2023
Many thanks for your positive comment. We are looking forward to your next stay.

10/10 Excellent

Deborah, East Victoria Park

Travelled with family
This is a lovely hotel - very well located and well maintained. Highly recommend the pool access rooms! The buffet breakfast was amazing and the food in the Bubbles restaurant and the cafe Chou- Chou was excellent. All my requests made before arriving were met which was great!
Stayed 10 nights in Aug 2023
Response from Guest relations team on 22 Aug 2023
We appreciate with your fabulous. Hope you will visit us again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
fantastic location with easy walking distance to beach and main streets. Quiet enough to simply relax by the pool. Fantastic friendly staff. Great location to base family on our trip
Stayed 5 nights in Aug 2023
Response from Guest relations team on 21 Aug 2023
Many thanks for your wonderful review. Hope you will visit us again soon.

6/10 Okay

Sung

Stayed 2 nights in Jul 2023
Response from Guest relations team on 27 July 2023
Thank you for rating us and please feel free to share further feedback with us as we always try to assist and serve our guests in the best way we can.

6/10 Okay

Chung Fai

Stayed 2 nights in Jul 2023
Response from Guest relations team on 27 July 2023
Thank you for rating us and please feel free to share further feedback with us as we always try to assist and serve our guests in the best way we can.

10/10 Excellent

Harish Ramji

Stayed 8 nights in Jul 2023
Response from Guest relations team on 10 Aug 2023
Thank you very much for excellent score.