On the beach, white sand

Reviews of Beyond Kata

4 out of 5
Beyond Kata
1 Pakbang Road, Karon, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 226 out of 780 reviews" "
Rating 8 - Good. 312 out of 780 reviews" "
Rating 6 - Okay. 157 out of 780 reviews" "
Rating 4 - Poor. 53 out of 780 reviews" "
Rating 2 - Terrible. 32 out of 780 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wilfredo, Blacksburg

Stayed 5 nights in Feb 2024
Response from Nick on 23 Mar 2024
Dear Wilfredo, many thanks for the feedback. We are happy to read that you had a good time and look forward to have you back soon. Best regards, Nikolai Aleis EAM & The Beyond Kata Team

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nick on 28 Feb 2024
Dear Catrina, many thanks for the great feedback. Happy to hear you had a good time and hope to see you soon again. Best regards, Nikolai Aleis EAM & Beyond Kata Team

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Clean facility. Staff were very polite.
Stayed 6 nights in Jan 2024
Response from Nick on 2 Feb 2024
Dear Douglas, many thanks for your feedback. We hope to have you back soon. Best regards, Beyond Kata Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort! Loved our stay there and would definitely return!
Stayed 4 nights in Oct 2023
Response from Nick on 21 Dec 2023
Dear guest, many thanks for the great feedback. Happy to see you had a good time and hope to see you soon again. Best regards, Nikolai Aleis/EAM

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay -- again!
This was our fifth stay at Kata and it was perfect, as usual. Location at end of quiet beach, gorgeous ocean view, wonderful pool, excellent breakfast. Front desk very helpful. Shuttle from hotel to airport was great.
Stayed 4 nights in Nov 2023
Response from Nick on 13 Dec 2023
Dear Loretta,Warm greetings from Beyond Kata!.Thank you for visiting already the 5th time!! And also many thanks for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nikolai AleisExecutive Assistant Manager

6/10 Okay

Timothy

Stayed 3 nights in Nov 2023
Response from Management on 24 Nov 2023
Dear Timothy, many thanks for the feedback. Sorry to hear that you weren't fully satisfied with our services. We hope to see you returning in future. Best regards, Beyond Kata Management

6/10 Okay

Xochitl

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs to be updated. Has lots of potential due to location. Staff is helpful and friendly.
Stayed 4 nights in Apr 2023
Response from BRKT Management on 23 Apr 2023
Dear Xochitl, many thanks for the feedback. Hope to see you soon again. Best regards, The BRKT Team

8/10 Good

Wing Ho Felix

Travelled with family
Liked: Cleanliness, staff & service
Beachfront
Stayed 5 nights in Apr 2023
Response from BRKT Management on 20 Apr 2023
Dear Wing Ho Felix, many thanks for the top rating. Hope to have you back soon. Best regards, The BRKT Team

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Would do again!
Stayed 2 nights in Apr 2023
Response from BRKT Management on 9 Apr 2023
Dear Joel, many thanks for the perfect feedback. Happy to hear that you'll come back again. Best regards, The BRKT Team

8/10 Good

Phyllis

Stayed 4 nights in Mar 2023
Response from BRKT Management on 3 Apr 2023
Dear Phyllis, many thanks for the excellent feedback. Happay to see you enjoyed your holidays and hope to see you soon again. Best regards, The BRKT Team

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Mar 2023
Response from BRKT Management on 25 Mar 2023
Dear Guest, many thanks for the good rating. Hope to have you back soon. Best regards, The BRKT Team

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, all the way from Amnat (GM) to the pool guy. Awesome location right on the beach!
Stayed 19 nights in Feb 2023
Response from AJ on 2 Mar 2023
Dear Glenn,Many thanks for your great reviews and happy to know that you enjoyed your stay with us at Beyond Resort Kata.Looking forward to the pleasure of welcoming you back again next year after the closure of refurbishment 6 months.Best regards,The BRKT Team

10/10 Excellent

Elena

Stayed 8 nights in Feb 2023
Response from AJ on 28 Feb 2023
Dear Elena,Many thanks for your giving us the rating 10. We look forward to welcoming you back again soon.Best regards,The BRKT Team

4/10 Poor

Per

Disliked: Property conditions & facilities, room comfort
Slitent hotell, burde vært oppgradert for 10 år siden!
Stayed 15 nights in Jan 2023
Response from AJ on 6 Feb 2023
Dear Per,Thank you for your comment, As Covid-19, we're going to close for a full refurbishment between 25 April to 25 September, 2023. We hope you will return again soon.Yours sincerely,Amnat J/The BRKT Team

6/10 Okay

OEyvind

Stayed 8 nights in Jan 2023
Response from AJ on 7 Feb 2023
Dear Sir/Madam,Thank you for your review and rating.

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like that the hotel would have a little more control on what is in the room, as we were asked for bathrobes at the end of the stay when there was none when we got the room. Had I known the room was going to have them I would have checked when I got there.
Response from AJ on 28 Dec 2022
Dear Carlos,Thank you for your comments and suggestions. We do hope you will return again in the future.Best regards,Amnat J/The BRKT Team

10/10 Excellent

Tanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Loved our stay thank you Beyond Resirt Team. Veey friendly, atrentive staff. Very clean. Best hotel access to tge wonderful beach. Thebeach bag in the room is a nice idea we used it eveey day. Convenient to nearby restaurants and shops. Will be back.
Stayed 5 nights in Dec 2022
Response from AJ on 27 Dec 2022
Dear Tanja,Thank you very much for your nice comments, we're all happy to know that you enjoyed your stay with us during your recent visit. Please note that our resort will close for major renovation during 25 April until 30 September, 2022. Thank you once again for choosing Beyond Resort Kata and looking forward to the pleasure of welcoming you back again soon.Best regards,Amnat J/The BRKT Team

10/10 Excellent

Gelena

Stayed 3 nights in Sep 2022

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, amenities
Nothing but the beach and neighborhood is nice
Stayed 7 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jason Coomber
FANTASTIC SPOT & ROOM VIEW
Stayed 7 nights in May 2022

2/10 Terrible

Mark

Stayed 1 night in Mar 2022

8/10 Good

Luke de

Travelled with family
Liked: Staff & service
Hotel is a bit dated and rooms are basic. But the location directly on Kata beach and nearby dining options are superb
Stayed 6 nights in Dec 2021

6/10 Okay

Melina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

AandM, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The food was okay, but the drinks were great and inexpensive. The views and sunset were incredible and it is right on the beach. The staff are so nice and accommodating. It is in a great location to walk to shops and restaurants. We had a hreat time relaxing.
Stayed 7 nights in Mar 2020

8/10 Good

Ash, California

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and room was perfect. Staff needs to be better trained for customer service which was lacking throughout.
Stayed 6 nights in Feb 2020

6/10 Okay

Amy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Pool bartender was disgusting.
The staff at the pool bar was very slow. They often saw us waiting to be served but continued to watch whatever was playing on the outdoor TV. The worst part is that the bartender sneezed while making someone's drink and never washed his hands. Then he blew his nose into the bar sink and went back to making drinks. Disgusting! The hotel location was perfect and the rooms was nice.
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The positive thing about this property was that it was on the beach. However, they never had a guest relations rep available for our entire 5 day stay, they did not have anyone who really understood English, they would not adjust our AC so it would cool our room, the room smelled musty, the toilet rarely flushed, and the pics that they displayed for the daily dinner buffet specials were not accurate (ex. Steak & Shrimp on Friday night had no steak or shrimp!). It could be a cultural thing, but none of the food was ever hot; Luke warm to cold only. I would never stay here again!
Stayed 5 nights in Jan 2020
Response from paew on 29 Jan 2020
Dear Guest, We are happy you loved our property's location, but we are also saddened to know that we failed most of your expectations. Providing exceptional service is one of our priorities and it is very unfortunate that we fell short of our goal. Please rest assured that your comments have been addressed and we will use your feedback as a training tool for future guest interactions. We also have taken note of your comments regarding your dining experience and have since highlighted this to our restaurant for review. We do hope you will extend us another opportunity to deliver the usual high standards that you deserve and should rightfully expect. Kind regards, Saowaluck S. GOM Sales & Marketing

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Ann Maree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Lizelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in very nice location
Excellent hotel on the beach with superior service with friendly and helpfull staff. Beautiful location and very clean. Had an enjoyable stay
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2019

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort for good price
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just beautiful and helpful staff. Beach front breath taking
Stayed 2 nights in Nov 2019
Response from Paew on 2 Dec 2019
Dear Guest, Thank you for taking the time to leave us some feedback. We are delighted to hear you enjoyed your stay with us and especially loved our stunning beach view overlooking Koh Pu. We thank you for choosing Beyond Resort Kata for your holidays and we hope to welcome you back in the near future. Kind regards, Saowaluck S. GOM Sales & Marketing

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Reservation & Airport Pickup Horrible
Hotel had no record of my reservation, waited an hour at airport before they found it. Told me to pay for taxi and they’d reimburse me when I got there, then they didn’t reimburse me.
Stayed 4 nights in Nov 2019

8/10 Good

Anna, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and had nice decor. Bathroom had nice amenities and good quality towels. Location was awesome and near SO many restaurants and shops. The beach/pool towels seemed a bit old but other than that this hotel was great.
Stayed 2 nights in Nov 2019
Response from Paew on 21 Nov 2019
Dear Anna, Thank you for your kind words and rating. We are delighted to hear you enjoyed your stay with us, and we are glad our location and facilities met your needs. Thank you again for your feedback and we hope to have the pleasure of welcoming you back on your next trip! Kind Regards, Saowaluck S. GOM Sales & Marketing

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities close to the beach. Lots of kids though. Not the most relaxing place but overall nice place to stay
Stayed 6 nights in Oct 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great trip to Phuket. Beyond Resort was in a beautiful location on Kata Beach. Would love to have seen the AMPLE staff at breakfast put to a better use. You don't need 10 people waiting on your table, replacing every plate, glass and utensil you use. It can become a little irritating even as polite as they were. Maybe a few of them could go down to the beach and collect some rubbish so the area stays pristine.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff with hotel right in the beach. Enjoyed the hotel breakfasts and poolside massages. Very relaxing.
Stayed 7 nights in Sep 2019
Response from Paew on 15 Oct 2019
Dear Guest, Thank you very much for staying at our property and for sharing your great feedback. They do say Breakfast is the most important meal of the day and the chefs are always happy to help. Also, it is always pleasing to receive positive feedback concerning our associates and the good job they are doing in looking after our guests. Thank you once again for sharing your glowing feedback with us and I hope to welcome you back. Kind Regards, Paew

6/10 Okay

Anne, Hong Kong

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Beach view, access and pool area are all nice and there are plenty of sunbeds and decent drinks service. Staff on the whole were not the usual cheery and friendly staff we are used to in Thailand. Our room had a waft of sewage from the poolside toilets occasionally but was otherwise clean and pleasant with a nice location.
Stayed 4 nights in Oct 2019
Response from Paew on 15 Oct 2019
Dear Anne, Thank you very much for staying at our resort during your holidays and for sharing your great feedback. As a rule, our housekeeping department is extremely diligent in making sure that our guest rooms are absolutely clean and fresh and we are happy to know that the cleanliness of the hotel, in general, was satisfactory and that you had a comfortable stay. I will let our staff know with your comment and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind Regards, Paew

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

8/10 Good

David John

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort
The hotel was very nice and clean. Staff was kind and helpful. We stayed on the lounge chairs right by the sea most days. The pool was great. The prices however for drinks and food was a little expensive if you stayed in the hotel. But we were at walking distance of a bunch of other nice restaurants. The hotel has many rules. You can’t bring in outside food, if you loose a bottle of water you need to pay, leave a towel you need to pay. Some of these are understandable but some rules were just unnecessary
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from Glenn on 6 Sept 2019
Dear Anonymous, Thank you for giving us a rating and for staying with us. We strive to do our best in receiving a 5 star rate. Please send me an email on the reasons why we did not meet some of your expectations. Would love to hear from you. Best regards, Glenn

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Good location, actual room is quite nice but unfortunately nothing inside it works. TV didn’t work even after they changed it, safety deposit box didn’t work even after asked receptionist twice to fix it, toilet flushed once then broke. Actually a nice property, good management could restore this place to a condition worthy of what they are charging.
Stayed 1 night in Aug 2019
Response from Glenn on 6 Sept 2019
Dear Guest, We appreciate you taking the time to provide us with your feedback. However, we realize it is indeed quite unfortunate you encountered issues with your room. We assure you our staff take each request and all feedback seriously, and again we thank you for bringing your concerns to our attention so that they may be better addressed for the future. Kind Regards, Guest Services

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
One Pros and all others are Cons
PROS So-called private beach and less crowded. CONS Room is rather old Bed is not very comfortable Pillow are of cheap quality and not comfortable Hot water is not consistent, you get sudden cold and sudden hot (I meant really hot) Breakfast is not up to standard, the only thing that is good is the noodle station and the coffee. Staff at poolside are not friendly (they have unwelcome faces), kind of unusual for Thais to be unfriendly. And the food suck! The ventilation in lobby is really bad specially during breakfast, the smell from the omelette/ fried eggs station is overwhelming. If you don't need to be in Kata, I believe there many better choices.
Stayed 3 nights in Aug 2019
Response from Glenn on 6 Sept 2019
Dear Anonymous, Thank you for giving a review and for staying with us. We have a selection of pillows and we can adjust the softness of the mattress upon receiving the information from the guests. Sorry that you have experienced some shortcomings in our other services. Once our Managers are informed, we usually do our best to meet every expectations of our guests. Please do contact me personally for more information and assistance with the hope that we can welcome you and your family again soon. Best regards, Glenn