Pool Suites | Private pool

Reviews of ACCESS Resort & Villas

4.5 out of 5
ACCESS Resort & Villas
459/2 Patak Road, Karon Beach, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 358 reviews" "
Rating 8 - Good. 129 out of 358 reviews" "
Rating 6 - Okay. 40 out of 358 reviews" "
Rating 4 - Poor. 10 out of 358 reviews" "
Rating 2 - Terrible. 6 out of 358 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the access to the pools/canals from each room, it's lovely to easily have a dip when returning to the hotel.
Stayed 11 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Sakarin on 4 Mar 2024
Thank you for your kind words and encouraging review about your recent stay at the Access Resort & Villas Hotel. We are happy to hear that you enjoyed your stay with us and left the hotel with a memorable experience. Making us your hotel of choice truly motivated us to continue to deliver an exceptional and memorable stay. Thank you again and can't wait to welcome you back!With Kind regards,Sakarin Livakorn

8/10 Good

Eime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option after those on the beach
It was generally good. The food was a bit of an disappointment. Fruits and salads at the breakfast were not fresh. Cereal options were poor. Juices did not look fresh either. The location is okay - it does take over 20 mins to the beach on foot. But obviously cheaper for the space quality than those on the beach. Staff were efficient when I had a minor injury to provide first aid and arranged a visit to the clinic. Also the manager was kind and accommodating when I requested to change the room.
Stayed 5 nights in Dec 2023
Response from Sakarin on 4 Jan 2024
Thank you for taking the time to share your feedback experience during your recent stay with us.We are thrilled you enjoyed your stay with us at Access Resort & Villas Hotel Your valuable feedback will be shared with our colleagues, and it will undoubtedly motivate and inspire us to continue striving for excellence.We can't wait to have the pleasure of welcoming you back and providing you with another exceptional stay.With Kind regards,Sakarin Livakorn

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Simply, this room should not have been sold to us and should have been blocked for scheduled renovation works. After a difficult few years we paid extra for a pool villa for the peace and privacy. The first few days were pleasant until it became apparent that all rooms either side were being painted and renovated. The smell of paint was initially a minor inconvenience, then any peace was shattered when the builders moved in resulting in the room being uninhabitable between 9-5pm each day. The noise from various power tools together with the smell of construction adhesives, paint and workers smoking under the shared verandah made it unpleasant to use the courtyard. We could not operate the air conditioning during the day as it pulled the chemical smells into the room. We had no option other than to leave the room until work finished around 5pm each day. Resort staff were lovely, but we firmly blame resort management for not blocking this one room off when extensive renovations had been scheduled.
Stayed 11 nights in Oct 2023
Response from Sakarin Livakorn on 27 Oct 2023
Dear Value GuestThank you for your review for your constructive feedback.We regret to read of your disappointment experience and terribly sorry for any inconvenience caused.We will use your feedback on the matter to guide our products for future improvementWe do look forward to have opportunity welcome you back again in the future.With Kind regards,Sakarin LivakornFront Office Manager

10/10 Excellent

Lisa-Marie Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Really great layout, staff and facilities
Stayed 6 nights in Jun 2023
Response from Sakarin on 4 July 2023
Warmest Greeting from Access resort & VillasThank you very much for your postive review..We sincerely appreciate that you have taken the time to post a review of your great experience in our hotel .We hope to welcome you back again to Access resort & Villas Karon beach.Best regards,Sakarin

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Sakarin on 4 May 2023
Thank you very much for choosing our hotel and taking the time to share your experience from your recent stay with us.We do look forward to having the opportunity of being able to welcome you back again.Best regards,

10/10 Excellent

MIHAELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Lovely place and friendly staff very helpful with any questions
Stayed 7 nights in Dec 2022
Response from Sakarin Livakorn on 7 Sept 2023
Dear MihaelaMany thanks for your choosing holidays experience with us.I will share your comments to our team and encouragefor our service.Waiting for your visit our hotel in the near future.With Kind regards,Sakarin LivakornFront Office Manager

2/10 Terrible

aqeel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not hotel really bad
Stayed 5 nights in Oct 2022
Response from ACCESS team on 24 Oct 2022
Dear aqeel,Thank you so much for your time sharing your feedback following your stay. Your noted and your information during stay have been checked and monitored to our further service efficacy.Wish you a pleasant time and look forward to the pleasure of your return.Kind regards,

10/10 Excellent

kylie-anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. Have stayed before and will again in a heartbeat. the staff are all so friendly and accomodating and cant do enough for you. If budget allows stay in a private pool villa. So peacful and great to be able to have your own private pool when you want a bit of alone time. Cant fault this resort and would highly recommend to all
Stayed 6 nights in Aug 2022
Response from Jacky on 2 Sept 2022
Dear kylie-anne,Thank you so ever for taking the time to write such a fantastic feedback following your stay at ACCESS Resort & Villas and for having chosen us again as your desired accommodation.I am truly pleased to read that you had joyful stay again and our staff went above and beyond your expectations. I will share your commendation to all associates and management in order to sustain their effort and efficient service.Thank you once again for considering to return us next time. We wish you a great time till we have you back in the future - Hopefully soon.With kind regards,

10/10 Excellent

Hayley

Stayed 6 nights in Aug 2022
Response from Sakarin Livakorn on 5 Dec 2023
Thank you very ,much for your feedback during your holidays with us.We do look forward to having the opportunity of being able to welcome you back again when you next visit karon Phuket.With Kind regards,Sakarin Livakorn

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

10/10 Excellent

Yvette Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Jacky.Chia on 15 July 2022
Dear Yvette Maree, Thank you so much for taking the time rating us full score after a recent stay. Your happiness and great pride in our hotel will be shared among our team as to inspire and encourage service efficient. Wish you a wonderful time while looking forward to welcoming you back sooner rather than later. Kind regards,

8/10 Good

Callista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Read the staff reviews made us booking this property besides the facilities. Didn’t disappoint. Staff friendliness and helpfulness are amazing. Love the canal room service delivery too.
Stayed 1 night in Jun 2022
Response from Jacky on 13 June 2022
Dear Dina, Thank you so much for taking the time to share your great praise after a recent stay at ACCESS Resort & Villas. We are delighted to read that you had a wonderful experience with our services and admired our room service style. Your constructive feedback is valuable in helping us to continually sustain and inspire our service effort and efficiency. Wish you a great time till we have the opportunity to welcome you back again soon. Warmest regards,

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
The staff was extremely pleasant and the room exceeded our expectations. Highly recommended.
Stayed 2 nights in Jan 2022
Response from Jacky on 10 Jan 2022
Dear Tomer, Thank you so much for taking the time to share your experience after a recent stay at ACCESS Resort & Villas. I am delighted to read and learn your pleasure with our service quality and satisfied with our pool access room. Your kind words will be shared with the team in order to encourage and implement our service efficient. Again, thank you for your recommendation other readers. We do hope to have the privilege of welcoming you back in the not too distant future. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Private pool was great Would be good if the room constantly ran with electricity when out
Stayed 14 nights in Feb 2020
Response from Jacky.Chia on 29 Feb 2020
Dear Valued Guest, Thank you so much for taking the time to post your stay experience at ACCESS Resort & Villas. I am delighted to read that you had a wonderful moment and enjoyed with Pool Suite room. Your note has been shared with the team in order to encourage their further service. Wish you a great time and look forward to welcoming you back again soon. Kind regards, Jacky

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location
This is a great hotel in a great location. It's lovely to have a private outside sitting area, and with your own private pool access as a bonus. The staff are very friendly and helpful. The room is really big with a large bathroom.
Stayed 4 nights in Feb 2020
Response from Jacky.Chia on 28 Feb 2020
Dear Ruth, Thank you so much for taking the time to write a fabulous feedback following your stay at ACCESS Resort & Villas. It's always a pleasure to read that our guest like you enjoyed with our Pool Suite room and admired our location as well as our staff regularly met your expectation. Your commendation has been shared with the team in order to inspire and continually encourage their effort and efficient. With you a great time and look forward to welcoming you back again in the not too distant future. Warmest regards, Jacky

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Jacky.Chia on 31 Dec 2019
Dear Maxime, Thank you so much for choosing ACCESS Resort & Villas as your preferred accommodation for taking the time to rating us. Wish you a very pleasant time and look forward to welcoming you again soon. Kind regards, Jacky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Jacky.Chia on 21 Dec 2019
Dear Valued Guest, Thank you so much for your time giving us the best after a recent stay. Your review is invaluable in help us to strive ultimately our service quality and efficacy. Wish you a lovely time till we get the opportunity to welcome you again very soon. Kind regards, Jacky

8/10 Good

Philaitch, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the 'Canals' that link most of the rooms in this hotel, it's great to have access to the water directly from your room. What we didn't like was the fee of 900THB (43AUD) for a late checkout at 14:30, an extension of 2.5 hours. This is our fourth trip at this hotel, where we stay for around 11 nights each occasion. You'd have thought a 2.5 hours late checkout could have been accommodated free of charge.
Stayed 11 nights in Nov 2019
Response from Jacky.Chia on 16 Dec 2019
Dear Philaitch, Thank you so much for your time to share your stay experience at ACCESS Resort & Villas and for a great pleasure of our pool access room as always. It's saddened to hear that you were unhappy at check out time on your departure date and this was in my attention in order to monitoring and implementing our service. Please accept my sincerest apologies and hope to have the opportunity of welcoming you back again in the not too distant future. Best regards, Jacky

10/10 Excellent

Timo

Stayed 3 nights in Dec 2019

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and excellent staff would highly recommend.
Room service bringing complimentary cocktails
Stayed 10 nights in Nov 2019
Response from Sao on 28 Nov 2019
Dear Nikki,Thank you so much for giving us a great praise and for choosing to stay at ACCESS Resort & Villas recently. I am delighted to read and learn that you had a wonderful experience and enjoyed with our services and our aspects. Nothing greater than to hear you left with fond memories. I hope you come back to stay here again Best Regards,Janjira

10/10 Excellent

Leona

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool access is awesome, every room backs on to the pool, its all one story and remove service delivered by canoe
Stayed 8 nights in Oct 2019
Response from Jacky.Chia on 19 Oct 2019
Dear Valued Guest, Thank you so much for taking the time to post such wonderful feedback and for kind choosing us as your preferred accommodation recently. I am thrilled to read that you admired our pool access room, had enjoyable with our room service delivery and left with fond memories. Your commendation has been shared with the team how guest experiences to their efforts and this inspire in continually sustain a high level of service. Wish you a great time while looking forward to welcoming you back soon. With kind regards, Jacky .

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Staff were very friendly and helpful. Easy walk to restaurants and convenience shops. Lovely room with pool access. Would stay again.
Stayed 3 nights in Jul 2019
Response from Jacky.Chia on 31 Aug 2019
Dear Valued Guest, Thank you for choosing ACCESS Resort & Villas as your preferred accommodation to stay recently. I am delighted to read that you had a great time and had the most pleasure with our location, hospitable services and loved our pool access style. Your review has been shared among the Access team in order to sustain a high service quality. Wish you a pleasant time till we get to see you again soon. Kind regards, Jacky

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed saying here, we had the pool mostly to ourselves and the staff were super friendly. The room was really comfortable and the restaurants and amenities nearby were good.
Stayed 1 night in Jul 2019
Response from Jacky.Chia on 27 July 2019
Dear Tom, Thank you so much for your time sharing your stay experience at ACCESS Resort & Villas and for your kind words. It's my great pleasure to read and learn that you had a wonderful experience and enjoyed with our aspects. Your review is very meaningful toward our service efficient and is shared among the Access team in order to sustain continually. Wish you a pleasant time till we get the opportunity of welcoming you back in the not too distant future. With kind regards, Jacky

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff. The pool set up is amazing.
Stayed 9 nights in May 2019
Response from Janjira on 6 June 2019
Thank you so much for providing your time to share your feedback after a recent stay at ACCESS Resort & Villas. It's give me a great pleasure to read and learn that your stay was very pleasant and our staff enhanced your holiday with high efficient service while taking your comments into account in order to monitor and implement our resort. Thank you again for choosing us as your preferred accommodation. Hope to have the opportunity to welcome you again soon. with warm regards, Janjira

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff 5*+
All staff there excellent, pre-emp your needs, always smiling and keen to help. Hotel was very good - massive choice breakfast, big room, very comfortable
Stayed 7 nights in May 2019
Response from Jacky.Chia on 27 May 2019
Dear David, Thank you so much for taking the spare time to share your stay experience at ACCESS Resort & Villas. I am truly pleased to learn that you had a wonderful stay and our service enhanced entirely your holiday from hospitality to caters. Your review has been shared toward team in order to inspire and encourage them how guest experiences. Thank you once again for a recent stay and do hope to have another privilege to welcome you back sooner rather than later. With kind regards, Jacky

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complete setup of the property was fantastic, from the private pool Villas, normal villas with swimming canals out the front of them, to the bars and restaurant. Staff were very accommodating. To be of service within the resort and also with information about what to see outside of the resort. The location is good, just far enough away from the noise but near enough to walk to.
Stayed 7 nights in Apr 2019
Response from Jacky.Chia on 1 May 2019
Dear Valued Guest, Thank you so much for taking the time to provide your great comment and for choosing ACCESS Resort & Villas. It's so pleased to read and learn that you had enjoyable stay and happy with our hospitality. I will pass your kind words to Access team members in order to inspire them how guest experiences and encourage them repeatedly their efforts. Wish you a lovely time and look forward to welcoming you back in the not too distant future. With kind regards, Jacky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Jacky.Chia on 7 Apr 2019
Dear Valued Guest, Thank you for taking the time to rate us and for kind choosing to stay with us recently. Wish you a lovely and look forward to welcoming you back in the not too distant future. Kind regards, Jacky

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The overal stay was ok but not good enough for what is supposed to be a 4* hotel. The communal lobby and pool was nice as was the pool bar. The staff we’re also very friendly. Unfortunately the rooms were dated and needed maintenance as did the pools that came up to the room. The big thing that let our stay down was on the first night we were awoken at 4am to rustling in the room and then subsequent sqeeking. Quiet a large mouse had gotten into our room we think from the shower drain as the cover was off I obviously freaked out. My partner got the man at the desk who with another colleague chased the mouse around our room for 10minutes until they killed it in front of us. I was shaken by the experience and while the staff were friendly we got offered no apologies, compensation or even to change rooms. For the rest of the stay I was scared it would happen again. Two doors down from us that room also had a mouse trapped in there bathroom so it seems to be an issue. Unfortunately this ultimately ruined our stay for us.
Stayed 2 nights in Mar 2019
Response from Jacky.Chia on 6 Apr 2019
Dear Valued Guest, Thank you for your feedback and for recent stay at ACCESS Resort & Villas. I was saddened to read that you didn't feel taken care of and failed short of your expectation. Your comment has been put into my account in order to monitor and improve our services. I would be great to meet you in person next time and I do hope to have another opportunity to enhance your holiday again. With kind regards, Jacky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant hotel, yes some parts may need sprucing up and repainted however the important areas are faultless. I was a solo traveller and the staff were very accommodating, within an hour of my arrival i had asked to move rooms as my first room was overlooking the restaurant and pool bar which i thought would be too public for myself. The breakfast in the hotel is great and I would definitely recommend bed and breakfast. a thing to note is that the room is provided with 2 beach towels and they are replaced whenever needed, this is the same for 2 bottles of water per day. The hotel is in close proximity to a number of restaurants and bars including mama jin which is always very popular. Overall Access is a great hotel for relaxing and exploring the nearby area. Thanks to the team for looking after me
Stayed 13 nights in Mar 2019
Response from Jacky.Chia on 31 Mar 2019
Dear Valued Guest, Thank you so much for taking the time to provide your feedback and for a recent stay at ACCESS Resort & Villas. I am delighted to learn that you had a wonderful stay and our service team entirely enhanced your holiday. I will take your comment and share with the team how guest experiences toward our guest services. Wish you a great time till we get the privilege of welcoming you back in the not too distant future. With warm regards, Jacky

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, good size room Lovely pool and relaxed landscaping Friendly staff eagerly to serve Very basic breakfasts at overpriced. It’s very hot, ice is highly desired but no Ice Vending available (must purchase from the restaurant) For the prices we paid, My family ( booked 3 rooms for 6 persons) would look for other place that provides free breakfasts and generous snacks & Ice with more conveniences. Overall, we liked the Access Resort but would stay at some other place if we could find a better deal.
Stayed 3 nights in Mar 2019
Response from Jacky.Chia on 16 Mar 2019
Dear Valued Guest, Thank you for choosing to stay at ACCESS Resort & Villas recently and for sharing your experience. I am delighted to read and learn that your stay overall was nice and our hospitality met your expectation. Your comment for breakfast will be monitored despite many choices from Bakery corner, salad corner, egg station and hot dishes available daily. Wish you a great time and look forward to welcoming you back in the not too distant future, I remain. With warm regards, Jacky

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is very good Friendly staff eagerly to provide services Nice pool and landscaping Breakfasts are very basic at overpriced. It’s hot and ice is highly desired but Access Resort has no complimentary ice, no self-service ice vending neither water fountain. Only 2 small bottle of water per day, provided. We think the Access Resort should provide free breakfasts and conveniences , for the prices charged. My family (booked 3 rooms for 6 adults) will look for some where else, next vacations.
Stayed 3 nights in Mar 2019
Response from Jacky.Chia on 31 Mar 2019
Dear Valued Guest, Thank you for recent stay at ACCESS Resort & Villas and for taking the time to share your experience. It's my pleasure to read and learn that you liked our services while staying with us and loved our pool access style. Please be informed that the hotel provide a buffet breakfast which are provided of bakery corner, salad corner, egg station, hot dishes and Asian dishes daily. Thank you again for choosing ACCESS Resort & Villas. I do hope to have another opportunity to welcome you back in the future. With kind regards, Jacky

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic pools
Lovely hotel with incredible pools and nice breakfast buffet
Stayed 2 nights in Feb 2019
Response from Jacky.Chia on 23 Feb 2019
Dear Norman, Thank you so much for such a great review shared and for recent stay at ACCESS Resort & Villas. I am glad to read and learn that you had a fantastic holiday, enjoyed stay with pool access style and our breakfast buffet was your taste. I will pass your kind words to the team in order to inspire them how guest experience about their efforts. Wish you a lovely time and look forward to welcoming you back in the not too distant future. With kind regards, Jacky

8/10 Good

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay
Overall everything is nice.
Stayed 7 nights in Jan 2019
Response from Jacky.Chia on 11 Jan 2019
Dear Florin, Thank you so much for recent stay at ACCESS Resort & Villas and for a great review posted. I am pleased to read and learn that you had a wonderful time and great to hear overall stay was memorable experience with us. Look forward to welcoming you back in the not too distant future. Kind regards, Jacky

10/10 Excellent

Tracy, western australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it and will be back
Very friendly and helpful reception staff always greeted you with a smile and always remembered you. Housekeeping were thorough and kept the room clean and tidy. Great location close to lots of restaurants and bars and only 10min walk to the beach. Pool access was a major plus. Gave us privacy yet immediate access to a cool dip. Loved it.
Stayed 13 nights in Aug 2018
Response from Jacky.Chia on 22 Aug 2018
Dear Tracy, Thank you so much for taking the time to share your stay experience at ACCESS Resort & Villas. We are pleased to read and learn you satisfied with our aspects which enhanced your holidays with us. Your comment is invaluable in guiding us how guest experience and in continually implementing our guest services. Allow us to share this review to Access team members in order to inspire and motivate them as we would strive ultimately of service quality. Thank you once again for choosing ACCESS Resort & Villas as your pleasant accommodation. Looking forward to welcoming you back sooner rather than later. With warm regards, Jacky

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice enough
Staff were wonderful, but they would be wonderful wherever they worked. The resort needs a bit of maintenance as tiles are falling off everywhere in the pool. The pricing is quite expensive for any in house food/drinks and it's a bit of a walk to get to the main area in Karon. We wouldn't stay here again
Stayed 10 nights in Apr 2018
Response from Jacky.Chia on 13 Aug 2018
Dear Valued Guest, Thank you for taking the time to share your recent stay at ACCESS Resort & Villas. We regret to hear that our services weren’t reached your expectation. We are on process to service our pool access even we have 5 free form pools for guests and our location is one kilometer roughly away from the beach and is tranquil area to relax. For food & drinks pricing are apparently compared with other hotels around which are not shifted and do hope not to compare with restaurants and shops in the vicinity as different approach. Thank you for informative pointing out. Your comment has been shared among Access team members in order to motivate and inspire them how guest experiences. We wish to welcome you back as we look forward to pampering your experience, we remain. With warm regards, Jacky

8/10 Good

Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and relax
Good service front and housekeeping and concerige Whoever love to swim, all rooms are pool access Only breakfast need to be improved. Location is 10 mins away from beach Nearby have many good restaurants
Stayed 1 night in Aug 2018
Response from Jacky.Chia on 12 Aug 2018
Dear Wee, Thank you so much for taking the time to share your stay experience and for choosing ACCESS Resort & Villas. It’s our great pleasure to read and learn that you fascinated our pool access style and our services were right beyond your expectations for recent visit. Appreciate your information and we will share your review to Access team members in order to achieve ultimately service efficiency. Wish you a pleasant time till we get the opportunity to welcome you back in the not too distant furure. With warm regards, Jacky

10/10 Excellent

Cindia, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an awesome place! Loved the swim up pool to your room. Room service was delivered by boat to your room!
Stayed 3 nights in Jun 2018
Response from Jacky.Chia on 26 June 2018
Dear Cindia, Thank you so much for such great review and for your recent stay at ACCESS Resort & Villas. We are delighted to hear that you had a wonderful time and loved our pool access style. Further, we are happy to learn you enjoyed with our room service delivery. Your valuable feedback will be shared with Access team members to inspire and motivate them how guest experience. We hope we get to see you back sooner rather than later. With kind regards, Jacky

10/10 Excellent

wazza, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice pool staff excellent
bed a bit hard but overall just a great place to stay
Stayed 8 nights in May 2018
Response from Jacky.Chia on 9 June 2018
Dear Wazza, Thank you so much for such a great review and for recent stay at ACCESS Resort & Villas. We are delighted to read and learn that you had enjoyable with pool access and our services were right beyond your expectation. We will take your comment into account and continually monitor as it is valuable in guiding us how to achieve ultimately of service quality. We hope we get a privilege of welcoming you back in the not too distant future. With kind regards, Jacky

10/10 Excellent

Kari, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Nothing better than having a beautiful pool right there on the end of your patio. Lovely spacious villa with imaculate gardens, comfortable bed and helpful friendly Staff. The best place to stay in Karon.
Stayed 10 nights in Apr 2018
Response from Jacky.Chia on 14 May 2018
Dear Kari, Thank you so much for taking the time to write about your stay recently at ACCESS Resort & Villas. It's my great pleasure to hear that you had enjoyable and memorable experience, and our services were right beyond your expectation. Your invaluable comment has been share with Access team members in order to encourage a high level of service culture and guest experience. Wish you a lovely time till we get to see you again sooner rather than later as we remain and look forward to. With kind regards, Jacky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2018
Response from Jacky.Chia on 12 Dec 2018
Dear Valued Guest, Thank you so much for your recent stay and for giving top rate of your experience. It's our pleasure to learn that you had a wonderful time with us as we would to hear our guests left with fond memories. We hope to have the privilege of welcoming you back in the not too distant future. With kind regards, Jacky

8/10 Good

Steph, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Again , lovely staff but the food at the restaurant is not worth trying. We couldn’t eat our dinner there the night we chose to go to the restaurant. Close enough to other restaurants and servos. Loved the location. Would definitely go back :)
Stayed 5 nights in Apr 2018
Response from supannee on 28 Apr 2018
Dear Steph, Thank you so much for sharing your experience after recent stay at ACCESS Resort & Villas We are delighted to learn that you had enjoyable and memorable holidays with us. Look forward to a privilege of welcoming you back sooner rather than later. With kind regards,

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jacky.Chia on 18 Apr 2018
Dear Samantha, Thank you so much for taking the time rating us after recent stay at ACCESS Resort & Villas. Wish a great time until we see you again in the near future. With warm regards, Jacky

10/10 Excellent

glenn, geelong australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This resort is one of the best we have stayed at to get pool access from room is fantastic
Stayed 3 nights in Apr 2018
Response from Jacky.Chia on 13 Apr 2018
Dear glenn, Thank you so much for taking the time to write a great review after recent stay at ACCESS Resort & Villas. I am delighted to read and learn that you loved our pool access style and had a wonderful stay. Your constructive comment has been shared to Access team members in order to guide for guest experience. Thank you for choosing ACCESS Resort & Villas as your pleasant destination. Wish you a lovely time till we get to welcome you back sooner than later in the future. With kind regards, Jacky

8/10 Good

Linnete , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable unique
This is my second stay here. It is the perfect accomodation if you are looking for privacy with the immediate pool access off each balcony and the pool bar nicely placed in the middle. The unique pool and room layout is the real gem with this property. Delivery of room service by canoe is a little quirky and fun, again allows full privacy if you prefer this. The staff are very helpful and friendly. There has been a nice overdue refurbishment completed recently. There is not much of note around the immediate area.. although you can get everything easily enough, it is all there, just nothing special. It is a 15min walk to the beach and shops which is along the mostly un-footpathed road, you need to dodge the motorbikes and traffic.
Stayed 7 nights in Mar 2018
Response from Jacky.Chia on 25 Mar 2018
Dear Linnete, Thank you for choosing ACCESS Resort & Villas again and for sharing a great review. It's my pleasure to read and learn that you always had a wonderful stay with us. Allow me to share your encourage comment to Access team members in sustainable our standards and to achieve ultimately in customer service culture. Thank you once again for recent stay and I do hope that the entire experience will lead you back to stay here in the not too distant future. With kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
We had very nice holiday with my friends family. Kids liked the pool access rooms which staff conveniently arranged next to each other.
Stayed 4 nights in Feb 2018
Response from Jacky.Chia on 18 Feb 2018
Dear Valued Guest, Thank you for choosing ACCESS Resort & Villas and for taking the time to share your stay experience. It's our great pleasure to read and learn that you enjoyed with our accommodation provided and loved our services. Your kind words have been shared to Access team member to sustain a high level of service. Thank you once again for recent stay with us. We hope we get to see you all again in the not too distant future. With kind regards, Jacky

10/10 Excellent

leigh, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with wonderful staff
Stayed here for 11 nights Hotel was very pretty with really nice pools which all the rooms had access to The room was large and comfortable and cleaned every day The staff at the hotel were all very friendly and very efficient they all always spoke to us and were all very happy and friendly I would return to this hotel in the future
Stayed 11 nights in Jan 2018
Response from Jacky.Chia on 10 Feb 2018
Dear leigh, Thank you for taking the time to share your stay experience and for kind choosing ACCESS Resort & Villas as your pleasant accommodation. it's always our pleasure to read and learn that you had a wonderful stay, loved our services delivery and enjoyed with pool access signature. Please do let us know when your travels bring you back as we're looking forward to welcoming you. With warm regards, Jacky

8/10 Good

Míchelle

Liked: Cleanliness, staff & service, room comfort
Reasonable place but awful area
It’s a nice little resort but needs better maintenance. Absolute selling point is the pool access which was great! Staff are friendly and food was quite ok. On the downside - Karon, Kata and Patong are awful so would never go back to these areas. Smelly, dirty, busy, ordinary beach. Go somewhere else in Thailand that hasn’t become a tourist tip. Not the hotels fault.
Stayed 4 nights in Jan 2018
Response from Jacky.Chia on 28 Jan 2018
Dear Michelle, Thank you so much for taking the time to share your review and for recent stay at ACCESS Resort & Villas. I am delighted to read and learn that you satisfied with our resort and our services. I will take your comment as information to monitoring on our maintenance. Due to busiest period, municipality officers may work harder to clean and make beaches more beautiful for tourists. Thank you once again for lovely review. I do hope to have a great pleasure of welcoming you back in the future. With best regards, Jacky