Suite, 2 Queen Beds
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Reviews of GreenTree Inn & Suites Phoenix Sky Harbor

3 out of 5
GreenTree Inn & Suites Phoenix Sky Harbor
4234 S 48th St, Phoenix, AZ

Reviews

6.6
Rating 10 - Excellent. 286 out of 1081 reviews" "
Rating 8 - Good. 257 out of 1081 reviews" "
Rating 6 - Okay. 200 out of 1081 reviews" "
Rating 4 - Poor. 167 out of 1081 reviews" "
Rating 2 - Terrible. 171 out of 1081 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ulises

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and old . Bathroom was dirty , bathtub was stained
Stayed 2 nights in Apr 2024

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 17 Apr 2024
Good Morning Janet, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Megan

Travelled with family and small children
Liked: Staff & service
It wasnt great but wasnt terrible either. It was pretty outdated but worked for a late night arrival and early departure. They dont have their own airport transportation, its a taxi voucher.
Stayed 1 night in Apr 2024
Response from FOM on 16 Apr 2024
Thank you for taking the time to leave us this review, we are always striving to improve ourselves, and you're feedback is invaluable in that regard.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dragan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool, Jacuzzi in the overnight fire pit
Stayed 1 night in Apr 2024
Response from FOM on 13 Apr 2024
Good morning Dragan, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Kevin, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 13 Apr 2024
Good morning Kevin, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you will book with us again the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Dorrit

I tried to cancel but no-one would answer the phone. Initially they answered but then put me on "hold" where I could hear people talking to the receptionist and everyone coming into the hotel. Then my husband tried calling and the same thing happened to him. We then got stuck with a one night fee. I can't comment on anything about the hotel other than it was terrible service with the booking and cancellation.
Stayed 1 night in Apr 2024
Response from FOM on 12 Apr 2024
Good morning Dorrit, thank you for taking the time to provide this review, we are always striving to improve ourselves, and your comments are invaluable in that regard.

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FOM on 12 Apr 2024
Good morning Bruce, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay with us and do hope you will book again the next time you are in the Phoenix area.thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in and out was unorginized.
Stayed 2 nights in Apr 2024
Response from FOM on 10 Apr 2024
Good afternoon John, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. I apologize for any confusion during the checkin/checkout process, we recently switched to a new property management system and are still figuring out the quirks. I do hope the next time you are in town you will give us a second chance to show you how we are improving. thank you again for taking the time.Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Monica, Mesa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the room was huge loved it
Stayed 2 nights in Mar 2024
Response from FOM on 10 Apr 2024
Good morning Monica, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay, and do hope you will book with us the next time you are in the Phoenix area.Thank youJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Dennis, Moreno Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 5 Apr 2024
Good Morning Dennis, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardThank you again for taking the timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Sara, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a disconnect at the hotel. Called from hotel for airport shuttle and nobody answered. manager very nice and reimbursed my uber but other employee could care less. When I checked out and called for my reciept, staff told me they were not allowed to give me a reciept because I booked through Expedia. Expedia told me the opposite. I just waited to call the next day to speak to someone who was whilling to help.
Stayed 1 night in Apr 2024
Response from FOM on 3 Apr 2024
Hello Sara, thank you for taking the time to leave this review, we are sorry that our phone system was down, but we have since gotten it back up. Regarding your expedia receipt, they are very clear with hotels that we are not to give their guests receipts. in most cases this is due to the fact that we do not actually know what price you agreed to pay. I do hope this clears this up for you and that the next time you are in phoenix you will stay with us. Have a great dayJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were a couple of places to eat near by (both Taco places though), and the room was comfortable. The only thing I didn't like was that my room was right by the road and the parking lot, so it was noisy. Next time I would ask for a different area.
Stayed 1 night in Mar 2024
Response from FOM on 2 Apr 2024
Hello Margaret, thank you for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and look forward to hosting you again the next time you are in town. We would be more than happy to oblige you in your request for a room in a quieter area of the hotel. Thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Maggie

Travelled with family
Room had not been vaccumed. I found crumbs on the carpet. Towels were scratchy. Room was very small. Shower curtain had no magnets so water was all over the bathroom floor.
Stayed 1 night in Mar 2024
Response from FOM on 1 Apr 2024
Hello Maggie, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize that your stay did not meet expectations, and we will be working with the housekeeping department to ensure this does not happen againJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Vidal

Stayed 1 night in Mar 2024
Response from FOM on 17 Apr 2024
Good Morning Guillermo, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not maintained. Stale and little food for breakfast.
Stayed 2 nights in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Elizabeth, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Gabriel

Travelled with family
Disliked: Amenities, property conditions & facilities
Bathtub was dirty and rusty. Hallway were with patch of painting. Very run down hotel. The only good thing was the front desk lady, helpful giving instructions on filing the complaint.
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Gabriel, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. We apologize for our appearance, we are in the process of making the updatesJon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

Saoimoana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from FOM on 29 Mar 2024
Good evening Saoimoana, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Viviana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No conditioner. No body lotion. Called down to ask for regular coffee and not decaf and they said nobody was available to bring it up. Breakfast was immediately closed down at 9 AM even though we were there grabbing our food. The bathtub was dirty comfortable beds. Comfortable place to sleep but wouldn't book again
Stayed 1 night in Mar 2024
Response from Lilo on 26 Mar 2024
Hello Viviana, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your time. Lilo (Front Desk Agent)

6/10 Okay

Bradley

Liked: Staff & service
The elevator floor was dirty, sticky and had broken tiles. Some hallways had patches on the drywall which were not complete. Soap dispenser was not working and not fixed after being reported. Front staff was very helpful.
Stayed 3 nights in Mar 2024
Response from Lilo on 26 Mar 2024
Good afternoon Bradley, thank you for taking the time to provide us with some feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. I am happy to hear that our staff was helpful to you, and we do apologize that the room did not meet expectations. We will take your comments into account as we work on updating the hotel. Thank you again for taking the time and we hope you have a great day. - Lilo (Front Desk Agent)

10/10 Excellent

Sai Prateek

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Good evening Sai, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves, and your comments are invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation after a long flight
Stayed 1 night in Mar 2024
Response from FOM on 22 Mar 2024
Hello James, thank you for taking the time to leave us this feedback, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear you enjoyed your stay and do hope you book with us the next time you are in PhoenixJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Colby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in rough shape. The area around the hotel is also rough. Shower valve wouldn’t shut off. TVs didn’t work. Pool was not clean. We reserved 4 nights for a baseball tournament and decided to leave a day early so we didn’t have to stay there a other night. The staff was kind and helpful, but seemed overwhelmed.
Stayed 4 nights in Mar 2024
Response from FOM on 22 Mar 2024
Good Morning Colby, thank you for taking the time to leave us this feedback, we are always striving to improve and your comments are invaluable in that regard. We do nope the next time you are in town you will give us a second chance to prove our commitment to customer service to youJon KreitlerFront Office ManagerGreenTree Inn and Suites

8/10 Good

Cash

Business traveller
Nice
Stayed 5 nights in Mar 2024
Response from FOM on 21 Mar 2024
Hello Cash, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was a dump! There was a crack in the wall, the heating/cooking unit was cracked and broken, and the towels were small, scratchy, and thin and they reeked of bleach. The chair under the desk was totally worn out, and there was only one ceiling light in the bathroom - in the front corner - so you couldn't see in the shower. The staff was very nice, but I'd NEVER stay here again.
Stayed 1 night in Mar 2024
Response from FOM on 12 Apr 2024
Good morning Nancy, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. thank you againJon KreitlerFront Office ManagerGreenTree Inn and Suites

6/10 Okay

Donna

Travelled with partner
Disliked: Staff & service, amenities
Nothing unique. At check in was told that they did not have a record of our reservation from Expedia, thus they did not have a room for us. I had a copy of the print out from Expedia showing my confirmation #, so they gave me an upgraded room. There was no soap or shampoo in the containers in the shower, and the TV in the sitting room was not connected to the internet. No ice machine in the building and the pool and spa were black. On checkout I could not get a receipt because I made the reservation through Expedia I was told. When I got back from the trip my bank showed I was charged the $100.00 deposit that was supposed to be refunded. We certainly did not destroy the room. The people at the desk said that the hotel (Green Tree Inn) had been sold and was in receivership, so they had no services. Boy was that true.
Response from FOM on 21 Mar 2024
Hello Donna, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

2/10 Terrible

Selene

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got their late Friday night and the attendant continued to answer the phone rather than placing them on hold to assist me. She finally got around to me and my husband and notifies me my room is not available. We let her know we have 4 kids so we need what we reserved and paid for. So she gave us a room on the third floor and one on first floor having to split my family. She did comp out a room which I’m not complaining about but the point is don’t have customers reserve rooms, have them pay for them and then go and give those rooms away and pretend you don’t know what happened!
Stayed 2 nights in Mar 2024
Response from FOM on 21 Mar 2024
Hello Selene, thank you for taking the time to provide us with this feedback, we are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and discuss ways to improve the time management strategies at the front desk. Thank you again for your timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Maryanna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, our stay was not horrible. The service that was provided was good. We stayed in a 2 queen sized bed room. Surprisingly the room was very big. It of course had the 2 beds and a pull out sofa bed. The tvs did not work and when they did you would have to really push down on the controller buttons to select anything. We were very disappointed by the room upon closer inspection by finding crumbs, stains and even used makeup products across the room as if it was never cleaned. The bathroom was nice and big, however the tub did not drain properly hence leaving you in a puddle of dirty backed up water while showering. We were able to use the pool during our stay. Sadly when we got out we were left with cuts/scratches from the sharp seating and edges from the pool/spa. Another thing that left us upset was our skin was so irritated upon exiting the pool. The general area of the hotel is located in a very ghetto part of the city. The doors to the side entrances did not lock. The inside of the building is very run down. The dark ambiance and lack of employees reminds me of American Horror Story. I would highly suggest staying elsewhere for the price. If you do stay here bring bandaids and lots of cleaning supplies.
Stayed 1 night in Mar 2024
Response from FOM on 18 Mar 2024
Hello Marryanna, thank you for taking the time to leave this review. We are always striving to improve ourselves, and your feedback is invaluable to that process. I do wish you had mentioned these issues to us during your stay as we may have been able to correct them for you.

2/10 Terrible

Douglas

Travelled with partner
Disliked: Amenities
Having booked and paid for the accommodation through Expedia, Kelly at the desk tells me they have not been paid by Expedia and subsequently charged me for the room again plus $100 fee against the room which is supposed to be refunded on my departure. We will wait and see. My advise to others is avoid this hotel if possible. Advertise Airport shuttle which doesn’t exist. $20 taxi was needed.
Stayed 1 night in Mar 2024
Response from FOM on 17 Mar 2024
Hello Douglas, thank you for taking the time to leave this review, we are always striving to improve ourselves, and your feedback is invaluable in the regard. I do apologize for the confusion with your reservation, I will look into this today, and once we track down the expedia credit card, we will refund you immediately. If you could please provide me with the last name on he reservation, I will happily resolve this for you.Jon KreitlerFront Office ManagerGreen Tree Inn and Suites

6/10 Okay

Cheryl

Travelled with family
We chose this hotel due to convenience of being close to airport so that was helpful. However, the pictures online show a much brighter/newer looking hotel. This one is very dark. The lobby and hallways are dark. The rooms are average. 4 of us checked into a 2 queen room. Only 2 towels. The shuttle service is confusing if you dont realize it’s actually a taxi service that was not explained very well when I checked in. Online shows breakfast at 6:00. However the once here it’s actually 7:00 on weekends. The tub fills when water and doesn’t drain when showering. We visiting Phoenix again, we won’t choose this hotel.
Stayed 1 night in Mar 2024
Response from FOM on 16 Mar 2024
Good afternoon Cheryl, thank you for taking the time to leave us this review. We are always striving to improve ourselves, and your feedback is invaluable in that regard. We will take your comments into account and work to improve the experience of all our guests. we do hope you come back to see how we've improved. Thank you again and have a great dayJon KreitlerFront Office ManagerGreen Tree Inn and Suites

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from FOM on 5 Apr 2024
Good Morning Daniel, thank you for taking the time to leave us this review, we are always striving to improve ourselves, and your feedback is invaluable in that regardThank you again for taking the timeJon KreitlerFront Office ManagerGreenTree Inn and Suites

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is really rundown. In our room, the rug was stained, the bathroom had lots of rust around the drain, and the sink faucet handle came off one time I used it. It was OK for a one-night stay before a flight out of PHX, but way overpriced for the dreary condition.
Stayed 1 night in Mar 2024
Response from FOM on 15 Mar 2024
Hello Karen, we do apologize for not meeting your expectations. We are always striving to improve ourselves, and your feedback is invaluable in that regard. I assure you we will address these issues. Thank you again and have a great day

4/10 Poor

Marcia, Leawood

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor front desk service. Little to no water pressure for a shower, alternating cold and hot water.
Stayed 2 nights in Mar 2024
Response from FOM on 15 Mar 2024
Hello Marcia, we do apologize for not meeting your expectations. We are always striving to improve ourselves, and your feedback is invaluable in that regard. I assure you we will address these issues. Thank you again and have a great day

2/10 Terrible

Beverly

Travelled with family
Not them. They were very kind and tried to help. They had no record of the booking. Expedia charged me on 1/19/24 for the room but never booked it. Expedia never made the booking and Green Tree Inns was sold out. I finally found a room at the 3rd hotel. Expedia owes me the difference in the hotel room.
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Hello Beverly, thank you for taking the time to leave us this feedback, we appreciate your understanding of the situation and do hope that you will give us a chance to accommodate you in the future.

8/10 Good

mark

Travelled with family
It was dirty inside and the main bathroom didn’t have soap or paper towels. Also there were broken bottles in parking lot. Way over priced for what it was .
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Good afternoon Mark, thank you for taking the time to leave us this feedback. we do apologize for any concerns you may have had, please know we are taking this feedback to heart and will be correcting the issues. Thank you again and have a great day.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 13 Mar 2024
Thank you for taking the time to post this review

2/10 Terrible

Leandra

Travelled with family and small children
There was no sheets or blanket for the pull out couch. And when i called to the front desk, the lady said that there was no house keeper in the building and they did not have access to the laundry room. Also in the middle of the night the fire alarm was activated twice! My family and i did not get any sleep.
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Hello Leandra, I do apologize for the issues you faced during your stay. the sheets and blankets should have been placed in a closet, however it is possible they were never replaced and for that I am truly sorry, I will speak with housekeeping to make sure that does not happen again. As for the fire alarm, we unfortunately cannot control the actions of all our guests, we have taken steps to ensure they will not be allowed to disturb any other stays in the future. I do hope you will give us another chance the next time you are in phoenix. thank you again for taking the time.

6/10 Okay

Letitia

Travelled with group
Liked: Staff & service
The fire alarms went off three times in the middle of the night. We were given the wrong room first and had to move to a room with two queens.
Stayed 1 night in Feb 2024
Response from FOM on 12 Mar 2024
Hello Letitia, thank you for taking the time out of your day to leave us some feedback, we do apologize for the fire alarm going off, we know it was an inconvenience to all guests, unfortunately we cannot control the actions that guests take when they are in the rooms. we have taken stapes to ensure that guest cannot disturb anyone else's stay in the future

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Thank you Denise for your wonderful feedback, we sincerely hope you had a great trip and will choose to stay with us again the next time you are in Phoenix

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
A little rundown, but overall acceptable, VERY convenient for the airport
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Hello Michael, thank you for taking the time out of your day to leave us some positive feedback. we are truly happy that you enjoyed your stay and look forward to hosting you in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Thank you Linda for taking the time to leave us this review, we hope you had a great trip and will choose to stay with us again the next time you are in Phoenix

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Hello Deborah, thank you for taking the time to leave us some feedback, it looks like we may have not met your expectations and for that I do apologize. We hope you are willing to give us another chance in the futureJon KreitlerFront Office ManagerGreen Tree Inn and Suites

4/10 Poor

Yulia

You get what you pay for. It's clean and no smells and no major issues. Just not perfect like other places.
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Good afternoon Yulia, thank you for taking the time to leave us this feedback. We do hope you will stay with us again the next time you are in PhoenixJon KreitlerFront Office ManagerGreen Tree Inn and Suites

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was just taken over by the new owners. Water flow in the bathrooms was very low, you can tell the building is older and needs some work. Overall I would stay here again but I understand that probably ground floor rooms have the worst water pressure
Stayed 1 night in Feb 2024
Response from FOM on 12 Mar 2024
Good afternoon Melanie, thank you for providing us some feedback regarding your stay. we appreciate your understanding and are in the process of improving our water pressure and updating the building right now. we hope you will have a most excellent stay with us the next time you are in Phoenix. Jon KreitlerFront Office ManagerGreen Tree Inn and Suites

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 12 Mar 2024
Hello Barbara, thank you for taking the time to leave us some feedback, we are thrilled to hear you enjoyed your stay with us and look forward to hosting you again the next time you are in PhoenixGood afternoon Melanie, thank you for providing us some feedback regarding your stay. we appreciate your understanding and are in the process of improving our water pressure and updating the building right now. we hope you will have a most excellent stay with us the next time you are in Phoenix. Jon KreitlerFront Office ManagerGreen Tree Inn and Suites

4/10 Poor

Michael D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The television was horrible as the first room had a dysfunctional television. The network provider for television was terrible
Stayed 3 nights in Feb 2024
Response from FOM on 13 Mar 2024
Thank you for taking the time to post this review

4/10 Poor

Kristopher

Business traveller
Disliked: Amenities, property conditions & facilities
Property is under renovation. There were times with no hot water
Stayed 1 night in Feb 2024
Response from FOM on 13 Mar 2024
Thank you for taking the time to post this review. we apologize for the water issue. I assure you we have addressed it

10/10 Excellent

Charles

Neighborhood is mediocre. Bathtub is in need of refinishing. Breakfast was good no fruit. Staff OUTSTANDING
Stayed 1 night in Mar 2024
Response from FOM on 5 Mar 2024
Thank you Charles, we love to hear feedback, and being the front office manager, i especially love it when it calls out our excellent front desk staff. Due to this feedback we have actually already started refinishing the tub in the room you stayed in and have moved the fruit to a more findable area in the breakfast space (they were there, just hidden).thank you again for taking the time, feedback is the lifeblood of hotels. Jon KreitlerFront Office ManagerGreen Tree Inn and Suites

4/10 Poor

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless people around area all the time. Felt unsafe
Response from FOM on 13 Mar 2024
Thank you for taking the time to post this review

6/10 Okay

Julie

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from FOM on 5 Mar 2024
Thank you for taking the time to leave us this review. we hope you enjoyed your stay and will book with us again in the furture

4/10 Poor

Michelle

Travelled with group
Disliked: Amenities, property conditions & facilities
Check in was fine. The room appeared to be clean. The shower head leaked, the phone was not working, there was no hot water for a shower so had to leave for the airport without a shower. The ice maker that was supposed to be on the 4th floor was not there. We were unhappy that the restaurant was not there as the hotel description said. I would not recommend staying here.
Stayed 1 night in Feb 2024
Response from FOM on 13 Mar 2024
Thank you for taking the time to post this review. We will look into what is promised on the expedia website and work with them to make sure it is as accurate as possible