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Reviews of The Westin Perth

5 out of 5
The Westin Perth
480 Hay Street, Perth, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 544 out of 719 reviews" "
Rating 8 - Good. 116 out of 719 reviews" "
Rating 6 - Okay. 33 out of 719 reviews" "
Rating 4 - Poor. 16 out of 719 reviews" "
Rating 2 - Terrible. 10 out of 719 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and pool and gym were stunning. Best breakfast!
Stayed 2 nights in Apr 2024

10/10 Excellent

Paolo

Travelled with family, Business traveller
Liked: Cleanliness, amenities
great friendly staff and service
Stayed 2 nights in Apr 2024

10/10 Excellent

mark

Overall service and cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Justin

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Kennington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent. Staff went out of their way to resolve the issue with my room service.
Stayed 1 night in Mar 2024

10/10 Excellent

Zeina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location (close to train station, ferry, shopping), incredible property, fantastic food, very professional and attentive team. Could not rate this more highly!
Stayed 3 nights in Mar 2024

4/10 Poor

Janine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely hotel, check-in reception rude then mini bar send email with big list of things missing from the minibar that we DID NOT touch. Very expensive stay, not worth it.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at Perth Westin … a real fav which I always enjoy!
Stayed 1 night in Dec 2023

8/10 Good

MARTYN

Travelled with partner
Liked: Property conditions & facilities
Pool area poorly supervised. Not enough sunbeds, residents allowed to leave towels lying on beds even after vacating area, adding to restricted capacity as these beds remained unused. Also tenants thoughtless with rubbish disposal, detracting from attraction of the area.
Stayed 16 nights in Jan 2024

2/10 Terrible

Walter

Travelled with family and small children
Liked: Cleanliness, amenities
Very nice rooms , great food , a really nice hotel to unwind and relax in
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive hotel with incredible staff. Will stay there when I’m on a Perth trip
Stayed 1 night in Dec 2023

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant stay for our honeymoon. Great facilities and atmosphere.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Paul, Burlington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in process was inefficient. We checked in around 2pm, early check-in was not available, though the agent did say there were rooms “almost ready” and that she would call us as soon as our room was ready. After no call from the front desk, and multiple checks with them, we finally got our room at 3:30pm (check in is supposed to be 3pm) - if we had not followed up, not sure when we would have got our room!! We then waited over an hour for our luggage, and it was only delivered after a follow up call. The hotel’s excuse was that they had groups checking in??? Groups arriving are generally not a surprise and the hotel should have been better prepared and not sacrificed service to other paying guests - extremely disappointing and was not a good start to our stay at all!!

10/10 Excellent

Paul, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was prompt and efficient … we were offered early check-in (10am) with sign up to Marriott’s reward program - greatly appreciated! Luggage was brought up promptly, good breakfast buffet. Quiet area around the hotel, several restaurants within walking distance (5-10 minute walk) and shopping in the pedestrian mall.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Corey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Due to property maintenance and booking errors on Westin system not being correct with the itinerary was moved into 4 different rooms before one was suitable and able to be used. because an error with rooms issue with water connection not being connected to bath it took four hours for me and my family to be settled into a room that we could shower and go to dinner. Not impressed with check in and easy access to rooms. The brows are amazing and everything else was fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

8/10 Good

Atsuhiko

Stayed 7 nights in Dec 2023

10/10 Excellent

Marta

Stayed 3 nights in Dec 2023

10/10 Excellent

Deana

Stayed 2 nights in Nov 2023

4/10 Poor

Adrienne

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
For the price they charged, staff service can improve tremendously. Housekeeping placed toilet brush next to our toothbrushes and I have 2 young kids with me. Towel and bedsheets were stained. They compensated with one breakfast and late check out. 5 days after I checked out, Westin charged my card for minibar item when I am not even physically in Perth anymore. Still awaiting their explanation why they charged my card after check out.
Stayed 3 nights in Nov 2023

6/10 Okay

Primrose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, the hotel itself is a class act but the choice of menus and breakfast buffets is something to be desired.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay, which started with a fantastic check-in experience. We were offered a choice of rooms, given a glass of champagne and made to feel very special. The room was lovely and the service throughout our stay was second to none. Would love to return as soon as we can!
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Perth set amongst the historical buildings in the east-CBD ticks all the boxes; walking distance to the central shopping area, the Swan River and the Red CAT bus has nearby stops for free transport in and around the city precinct and beyond. Staff very helpful, breakfast was fabulous at Garum and nearby restaurants (Picada for sensational tapas) didn’t disappoint. Thank you..!
Stayed 2 nights in Nov 2023

2/10 Terrible

brett, parkerville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy parties all night
Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Badly designed office tower with a hotel placed in it. Doesn’t feel like a hotel, comfortable enough room but overall ambience business convention-like.
Stayed 4 nights in Oct 2023

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Horrible, unfriendly service
Hotel was expected from a Westin, however, the service was deplorable. Check-in process was a nightmare - slow, 3x staff unfriendly, and unwelcoming. I'd seriously consider staying at Westin again due to that abhorrent service.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Charles, JACKSON HTS

Liked: Cleanliness, staff & service, property conditions & facilities
Service every where was excellent
Stayed 6 nights in Oct 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kellie Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!! Blown away with the service and aesthetic
Stayed 2 nights in Oct 2023

8/10 Good

Karajay

Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking cause there was nothing left available in Perth, but glad we got in there because we had never heard of it before but it was a great experience, one of the best we’ve had.
Stayed 1 night in Sep 2023

10/10 Excellent

Grant

Stayed 1 night in Sep 2023

10/10 Excellent

Jack

Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Stayed 1 night in Sep 2023

8/10 Good

Aizza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Heidi

Stayed 1 night in Aug 2023

10/10 Excellent

Jay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay
Stayed 1 night in Aug 2023

8/10 Good

Gemma

Stayed 6 nights in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2023

10/10 Excellent

Felicity

Stayed 1 night in Jul 2023

10/10 Excellent

Niels

Stayed 1 night in Jul 2023

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were courteous and professional. The Champagne on arrival was great on after a long day
Stayed 2 nights in Jun 2023

4/10 Poor

Joshua

Stayed 5 nights in Jul 2023