Fireplace

Reviews of Holiday Inn West Perth, an IHG Hotel

4 out of 5
Holiday Inn West Perth, an IHG Hotel
1309-1311 Hay Street, West Perth, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Manfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Chiquita on 15 Feb 2024
Thank you for your feedback and we apologies that our services didn't meet with your expectation.Your feedback is invaluable to us, We'll take your review on board to improve our services.Kind regards,Holiday Inn West Perth Team

10/10 Excellent

Colin

Stayed 2 nights in Jan 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chiquita on 15 Feb 2024
Thank you for your wonderful feedback! We're glad we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Holiday Inn West Perth Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chiquita on 15 Feb 2024
Thank you for your wonderful feedback! We're glad we could meet your expectations. We look forward to welcoming you back again soon!Kind Regards,Holiday Inn West Perth Team

2/10 Terrible

Fiona

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't actually stay there, I tried to cancel the booking in November as there was a mistake on the booking and it was made for december. Despite trying to get a refund from last minute and the hotel, their customer service was awful and not helpful in the he least. I had to pay for the pleasure of NOT staying at the hotel. I will never book with last minute or IHG holiday inns again.
Stayed 2 nights in Dec 2023
Response from Yatharth on 21 Dec 2023
We appreciate you taking the time to share your experience, and we sincerely apologize for any frustration you encountered. We understand the inconvenience caused by the booking error, and we regret the challenges you faced in seeking a refund.Please note that when reservations are made through third-party websites, the hotel's ability to directly amend or refund bookings is limited. It is essential to contact the third-party platform directly for any modifications or cancellations.We empathize with your situation and acknowledge that the resolution process may not have met your expectations. Your feedback is valuable, and we will use it to improve our communication with third-party partners.We genuinely hope that this experience won't deter you from considering us in the future.Kind Regards,Holiday Inn West Perth Team

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly and helpful staff. The room was bigger than we expected and very clean. We found the bed very comfortable. We had breakfast included in our room rate which is served in the attached restaurant down stairs. Very basic continental buffet available but we also got to choose a hot meal from the menu, thoroughly enjoyed the eggs Benedict (with choice of salmon, pancetta or bacon) and hubby loved the big breaky. Only down side was no on-site parking but there is paid parking one block away, very easy to walk, even with our luggage. Bus stop for the free city ‘red cat’ bus is only the next street over also, so very easy to get into the city or to catch a connecting bus or train to anywhere we wanted to go. Would definitely consider staying here again if we come back this way 😊
Stayed 5 nights in Dec 2023
Response from Yatharth on 21 Dec 2023
Thank you for sharing your delightful experience with us! We're thrilled to hear that our friendly and helpful staff made a positive impression on your stay. It's fantastic to know that the room exceeded your expectations in terms of size and cleanliness, and that you found the bed exceptionally comfortable.We appreciate your feedback on our breakfast offerings, especially the high praise for our Eggs Benedict with a choice of salmon, pancetta, or bacon. We regret any inconvenience caused by the absence of on-site parking, but we're pleased that the nearby paid parking was convenient for you.Your mention of the proximity to the free city 'red cat' bus stop is valuable for future guests, and we're glad it added to the overall ease of your exploration.We look forward to the possibility of hosting you again on your next visit to the area.Kind Regards,Holiday Inn West Perth Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn West Perth was fantastic. Close to the city for a walk or jump on the free public bus. The room was clean and the bed was as very comfortable. The restaurant linked to the hotel served delicious Italian food safe for my Coeliac husband. All in all we loved our stay.
Stayed 3 nights in Nov 2023
Response from Tony on 22 Nov 2023
Thanks for the wonderful review Julie, and glad the team we able to accommodate your husband's dietary requirements.See you again!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
You surely get your money's worth.
Stayed 2 nights in Oct 2023
Response from Tony on 6 Nov 2023
Thanks for the 5 out of 5 Miranda, hope to see you soon!

8/10 Good

Prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
easy booking and off street overnight parking
Stayed 1 night in Oct 2023
Response from Tony on 23 Oct 2023
Thank you Prashant

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Tony on 9 Oct 2023
Thank you Ronald

10/10 Excellent

Saskia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Can’t fault it. Easy, clean, modern, centrally located, good breakfast downstairs at cafe, staff were helpful, big rooms with everything you need
Stayed 1 night in Sep 2023
Response from Tony on 2 Oct 2023
Thanks for taking the time to share your feedback Saskia and glad to her you enjoyed your stay at the hotel.

10/10 Excellent

Danny

Stayed 1 night in Sep 2023
Response from Tony on 23 Oct 2023
Thanks for the 5 stars Danny

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tony on 22 Sept 2023
Thanks Trevor for the 5 out of 5!

4/10 Poor

Ashish

Travelled with family
Disliked: Staff & service
Please make all the policies clear
We stayed in holiday inn west perth from 12th August midnight until 15th august 2023. We had booked the hotel room from hotels.com. In hotels.com, it was clearly mentioned that full breakfast was included. Even after we reached the hotel and during breakfast, we asked around 2-3 representatives at the restaurant about any policy of the breakfast, but they mentioned continental breakfast is unlimited but hot breakfast is limited to 1 hot breakfast per person, but during the time of checkout, another representative mentioned some other breakfast policy which was never mentioned by anyone, not even on their website nor even by the staff at the restaurant.There should be Clear Policy on What is included in the Breakfast and what is not. Don’t make a last minute surprise by making rubbish claim that you have taken this in the breakfast so this is chargeable, you make things either clear from your side or from the Food partner on what is covered and what is chargeable. From the Hotel like yours, this frivolous last minute claim doesn’t suits your image. It just like how cheap tactics JetStar uses to earn legal ransom money by harassing their own customers which make sure that they do not return to them ever again !!
Stayed 3 nights in Aug 2023
Response from Tony on 31 Aug 2023
Hi AshishThanks for sharing this feedback again. As previously responded on other channels, we apologise that the team did not make clear that hot breakfast is limited to one per person.As an act of goodwill we had cleared all charges prior to you checking out, and at no time have we intended to gouge monies from you.Thanks again for your feedback and do hope to see you again to show you that this experience is not our normal service.With best

8/10 Good

ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good breakfast! just not very close to the center. but good value still
Stayed 5 nights in Aug 2023
Response from Tony on 22 Aug 2023
Thanks for the fantastic review!

10/10 Excellent

Candelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Tony on 18 Aug 2023
Thanks for the 5-star review Candelyn. See you soon!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice room / comfortable / clean Great food at restaurant for dinner Efficient and friendly staff
Stayed 2 nights in Aug 2023
Response from Tony on 10 Aug 2023
Thanks for taking the time to review Paul. Glad you enjoyed Julio's and the team at Holiday Inn West Perth.With best

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, good options were available through TV and the bathroom was clean. The location was slightly isolated
Stayed 3 nights in Aug 2023
Response from Tony on 7 Aug 2023
Thanks for the fantastic review Alan, look forward to seeing you again!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice - will stay agin
Easy check in, great team and good food - this will be my go to hotel in perth from now on.
Stayed 3 nights in Jul 2023
Response from Tony on 31 July 2023
Thanks for the brilliant review, Richard. Very pleased to hear the team made your stay memorable!Look forward to seeing you again.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big- The kettle was not working but was very quickly replace- Staff was friendly and helpful, - It felt that the Hotel had been rejuvenated and everything was new- Air con was quiet too We liked it much
Stayed 1 night in Jul 2023
Response from Tony on 26 July 2023
Thanks for the wonderful review Marie, look forward to seeing you again!

6/10 Okay

Janice

Travelled with family
Monday was a bad day to stay restaurant staff run off their feet and had to wait for a table.
Stayed 1 night in Jul 2023
Response from Holiday Inn West Perth Team on 13 July 2023
Hi Janice, Thank you for taking the time to review your stay with us. We apologise for the wait at our Julios Restaurant and appreciate your patience. We are one of the only restaurants open for dinner in West Perth and we always recommend reservations. We hope you will give us another chance to show you that this unsatisfactory stay was an exception. Warm regards, Holiday Inn West Perth Team

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As always fabulous stay.
Stayed 1 night in Jul 2023
Response from Tony on 12 July 2023
Thanks for the wonderful review, Natalie. Look forward to seeing you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel Lovely staff Delicious breakfast with excellent choice!
Stayed 5 nights in Jun 2023
Response from Tony on 30 June 2023
Hi LindaThanks for the wonderful review!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great meals at Julio’s and great service by staff Room was excellent as usual Was probably our 10th stay at the facility
Stayed 2 nights in Jun 2023
Response from Tony on 20 June 2023
Hi JimThanks for your loyalty and really glad to hear you enjoyed the food and the room.I have passed this on to the team as they love receiving feedback.With best

6/10 Okay

Steven

Business traveller
Liked: Staff & service, room comfort
No more mini-bar.
Overall this hotel has gone backwards. No minibar, tired furniture, this place needs an urgent revamp. Luckily the restaurant is still good, but the no Minibar is a huge dealbreaker for me. Considering the price, Tribe is a better option now.
Stayed 15 nights in Mar 2023
Response from Tony on 14 June 2023
Thanks, Steven. I appreciate your candid feedback.As an FYI we do have minibar available on request and is delivered to the room without a service charge. We have recently upgraded our televisions and the menus are available via QR code for direct ordering or you can ring down to the reception desk, physical menus have been removed from the room.Pleased to hear that you enjoy the restaurant and we do receive excellent feedback on the team at the hotel, probably reasons you have returned in the past and I thank you for your loyalty.I do hope to see you again.

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very central
Stayed 2 nights in Jun 2023
Response from Tony on 6 June 2023
Thank you Judith

2/10 Terrible

Khong Fook

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location: located in west Perth, it is a 20 minutes walk to the nearest train station, 10 minutes walk to the bus stop. Room condition: Carpet is dusty. The waste bin in the toilet is heavily damaged and rusty. The walls of the room have many punctured damages, same for the bed frame. The only window of the room is very dirty and heavily stained. The bedside lamp is faulty and multiple feedback to the front desk did not solve this problem. It is still faulty when we checked-out. Noise insulation: Bad. The exhaust fan on top of the restaurant's kitchen keeps making non-stop whirling sound and it is especially loud at night, unable to sleep well. Do not get a room facing Hay Street as it will overlooking the roof of the restaurant. Breakfast: A good variety of choices. They do not top up the emptied yoghurt bowl and fruit bowl after guests have emptied it. Front desk keeps wanting to charge me for breakfast but we had book a room with included breakfast. Air-conditioning: Finicky, the temperature keeps fluctuating too cold or too warm, when set at 23 degC. The air-conditioning panel keep giving warning "air filter needs maintenance."
Stayed 4 nights in Apr 2023
Response from Tony on 30 May 2023
Dear Khong FookThank you for taking the time to share your feedback and I apologise that your stay did not meet your expectations.I am deeply sorry to hear that the team did not follow up on your maintenance request with regard to repairing your bedside light.We are located in West Perth and as such have access to the free public transport that runs through the CBD and fringe suburbs every 10 min. The bus stop is situated 5 min walk from the hotel and again I am sorry if this did not meet your expectationsWe have been undertaking a process of maintenance on the rooms and have recently painted and repaired the room that you stayed in April. I very much appreciate you bringing your issues to our attention.With regards to the north-facing views, you are correct that these look out over our heritage building and also over the lovely surrounding neighborhood of North Perth.I am also sorry to hear and apologise that the team did not recognize your package inclusion for breakfast and have asked the manager to conduct training in this area.Thank you again for staying at Holiday Inn West Perth and I do hope to see you again to show you the correct levels of service at the hotel.Your sincerely

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Slept well as the bed was comfortable, the room had good darkening curtains and it was quiet even though the hotel was booked out.
Stayed 4 nights in May 2023
Response from Tony on 29 May 2023
Thanks for taking the time to review Elaine and glad to hear that you enjoyed your stay.We look forward to welcoming you back.

8/10 Good

Harley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location well designed room and bathroom.
Stayed 2 nights in May 2023
Response from Tony on 19 May 2023
Thanks, Harley, for the wonderful review. Glad to hear you enjoyed your stay with us and hope to see you soon.

8/10 Good

Yuanyuan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nothing too bad, good to stay for one night, nothing too good, quite ordinary.
Response from Tony on 25 Apr 2023
Thanks for the review Yuanyuan look forward to seeing you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central for my purpose
Stayed 1 night in Apr 2023
Response from Your Holiday Inn West Perth Team on 20 Apr 2023
Dear William, Thank you for choosing to stay at the Holiday Inn West Perth. Your feedback is greatly appreciated, glad to hear that you had a wonderful stay.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2023
Response from Tony on 11 Apr 2023
Thanks, Jim for the excellent review and I will pass this on to the team!

10/10 Excellent

keith

Stayed 1 night in Mar 2023
Response from Tony on 20 Mar 2023
Thanks for the fabulous review, Keith!

10/10 Excellent

Pieter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On street parking is metered
Stayed 1 night in Mar 2023
Response from Holiday Inn West Perth Team on 19 Mar 2023
Hello Pieter, Thank you for taking the time to review your stay. We are happy you enjoyed your overall stay with us. We hope to welcome you again soon. Kind regards, Holiday Inn West Perth Team

6/10 Okay

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Check in was not correct by being given the wrong room .This was corrected with a good receptionist who was most aplogetic,
Stayed 1 night in Feb 2023
Response from Holiday Inn West Perth Team on 17 Feb 2023
Dear John, Thank you for choosing to stay at the Holiday Inn West Perth, I am glad to hear that the receptionist was able to rectify the issue. We will investigate to what happened to ensure it does not occur again. Looking forward to having you stay with us again soon.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you so much for a very pleasant stay. This is one of the best hotels I have stayed at. We will be visiting again in the future. Thank you very much.
Stayed 1 night in Feb 2023
Response from Tony on 6 Feb 2023
Hi AnnieThanks so much for the wonderful review you made our day!

2/10 Terrible

Greg

Stayed 1 night in Feb 2023
Response from HIWP on 8 Mar 2023
Thank you for taking the time to review your booking with us. If you are unsure of your travels or expected to change your reservation at short notice we suggest that bookings are made on a flexible rate. This allows you as a guest to modify your upcoming stays without any further penalties. Kind regards, Holiday Inn West Perth Team

8/10 Good

Afshin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Tony on 31 Jan 2023
Thanks for the fantastic review Afshin

2/10 Terrible

Emma

Stayed 1 night in Jan 2023
Response from HIWP on 8 Mar 2023
Thank you for taking the time to review your booking with us. If you are unsure of your travels or expected to change your reservation at short notice we suggest that bookings are made on a flexible rate. This allows you as a guest to modify your upcoming stays without any further penalties. Kind regards, Holiday Inn West Perth Team

10/10 Excellent

Lockie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Holiday Inn West Perth Team on 6 Mar 2023
Thank you for stay with us at Holiday Inn West Perth, looking forward to your next stay.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 3 nights in Jan 2023
Response from Tony on 23 Jan 2023
Thanks for sharing Tom and fantastic to hear you had a great stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
It was nice room & friendly staff. If hotel has free secure car park would be great.
Stayed 1 night in Jan 2023
Response from Holiday Inn West Perth Team on 11 Jan 2023
Great to read that you enjoyed your overall stay here, we look forward to welcoming you back.

8/10 Good

Anthony

8/10 Good

Sinikiwe

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value & customer service
Stayed 1 night in Dec 2022
Response from Holiday Inn West Perth Team on 27 Dec 2022
Dear Nigel, Thank you for your lovely comment, we look forward to having you stay with us again soon.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Tony on 16 Dec 2022
Hi Stuart Thanks for making our day!

10/10 Excellent

Bronwen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely It was a nice room and comfortable bed Cost of the room was extremely reasonable for such stylish venue Food was nice and again, the prices were surprisingly good
Stayed 1 night in Dec 2022
Response from Tony on 13 Dec 2022
Thanks for taking the time to review Bronwyn, and it was wonderful to read your comments, and share them with the team.Look forward to seeing you again.

8/10 Good

Khodor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2022
Response from Holiday Inn West Perth Team on 12 Dec 2022
Dear KhodorThank you for choosing to stay at Holiday Inn West Perth, looking forward to your next visit.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the smooth check-in after a flight from the east coast of Australia. I arrived hours ahead of the designated time. However, a lovely staff member named Samara was more than accommodating to my requirements and made a quick call. Moments later, my room was ready! That's how you do customer relations. The rooms are modern, clean, hygienic and offer free WiFi. My only cosmetic gripe would be that the kettle in my room needed either cleaning or replacing. The inside had build-up and my attempts to clean it were futile. In hindsight, I should've requested a replacement. Other than that, the place is in a quiet location that's close to the city by Red Cat bus and 22 minutes walk to the centre, if you're up to it. There are eateries close by but only one is open early and the rest are closed on weekends. Julio's at the hotel, has a good menu selection and serves breakfast, lunch and dinner. Would stay here again and recommend it to travellers.
Response from Holiday Inn West Perth Team on 6 Dec 2022
Dear Hope, Thank you for providing us with your lovely feedback, I agree we truly have fantastic staff here. We will share this feedback with Samara who will be very pleased to hear this. Thank you for the mention regarding the kettle, we will have a look at get that sorted. We look forward to welcoming you back very soon.

10/10 Excellent

Kristy

Stayed 1 night in Nov 2022
Response from Holiday Inn West Perth on 26 Nov 2022
Dear Kristy, Thank you for giving us a 10/10, we look forward to having you back soon.