Executive lounge

Reviews of Rendezvous Hotel Perth Scarborough

5 out of 5
Rendezvous Hotel Perth Scarborough
148 The Esplanade, Scarborough, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1011 reviews" "
Rating 8 - Good. 309 out of 1011 reviews" "
Rating 6 - Okay. 132 out of 1011 reviews" "
Rating 4 - Poor. 69 out of 1011 reviews" "
Rating 2 - Terrible. 50 out of 1011 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Raymond, Parkerville

Travelled with partner
Liked: Cleanliness, staff & service
Room was very sterile.
Stayed 1 night in Mar 2024

10/10 Excellent

Attila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself & 2 kids had a fantastic stay here. Hotel is wonderful, clean & modern. The staff are very friendly & efficient. We did not eat lunch or dinner in the restaurant, but the buffet breakfast was phenomenally good! But the #1 highlight was the amazing swimming pool - we spent so many hours out there enjoying the ocean views whilst swimming; the kids loved the waterfalls and rocks, and we all loved the spa. Only negatives are there weee no pool towels available one afternoon, whilst the pool bar could do with staying open an extra hour or 2 (especially on weekends). But overall a 10/10 rating. Thanks so much for such a lovely stay that my kids will remember forever.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location
Stayed 5 nights in Mar 2024

6/10 Okay

josee, montreal

Travelled with partner
no upgrade and have to ask for the complmentary winw bottle
Stayed 4 nights in Feb 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service
😊
Stayed 6 nights in Feb 2024

8/10 Good

Nancy

Travelled with partner
Room not cleaned properly
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position on the beach No toaster or plates etc Pool was great but not much shade
Stayed 5 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location, location, location. This hotel has one of the best locations in Perth located in Scarborough however it is in need of a refurbishment. Also no free water in a room at $300/night is very steep.
Stayed 1 night in Feb 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service
Was very convenient as power out in my suburb and was great to have sleep in cool room.
Stayed 1 night in Jan 2024

8/10 Good

Katherine, Ely

Lovely location and the pool is fantastic. Property is a bit dated and needs some TLC. My room was disappointing, large but dark and balcony got no sun and a continual sound of trickling water through the walls. No furniture on balcony so couldn't sit out anyway. Check in was slow, probably just bad timing. Staff were very friendly and helpful, a shame the property didnt live up to their standards.
Stayed 3 nights in Feb 2024

10/10 Excellent

Craig John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and whole area amazing place to stay
Stayed 5 nights in Feb 2024

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay for a holiday
Stayed 3 nights in Jan 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just felt excellent from the moment we got there. Enjoyed the swimming pool and relaxing
Stayed 1 night in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness
Only ever saw one reception staff member smile the entire time - made to feel like an inconvenience. Had to pay $25 for on site parking owned by the hotel (after already paying $350 a night) is awful - no excuse but an opportunity to extort more money from guests. Charging additional fees to ‘deliver food’ on an in room dining menu, therefore making guests have to leave their room and pick up their food, if I wanted to come to the restaurant I wouldn’t order room service. The exterior is old, tired and dated. Looking up at the balconies you can see mould and stains on the walls - needs to be repainted. There is no seating on their balcony, making it useless space - a shame given the view. The pool area aesthetic was dated and unpleasant. The spa water was dirty and cold and the bubbles didn’t work. The lifts were cramped and crowded, used the lifts multiple times and the left one seemed to be the only one working. Would never opt to stay there again. A 3 star hotel at best with a 5 star price. Only redeeming feature is the view. If another hotel built in that area they would go out of business. I think the owners know this and have given up.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Nicole,Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to.I would like to offer my sincere apologies for what was clearly a disappointing stay and for your frustrations over what I can only describe as a breakdown in communication across a number of departments. Your recent experience does not meet the high standards we aspire to and rest assured I am addressing your comments with Guest Services, Maintenance, and Hotel management.I do hope to have the opportunity to welcome you back in the near future to restore your confidence in our hotel. Kind RegardsEmmaDuty Manager

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was all we expected and more. Staff were more than helpful, nothing was too much trouble.
Stayed 3 nights in Dec 2023
Response from Duty Manager on 20 Jan 2024
Dear Barbara,Thank you for your great review!The team and I are delighted to hear how much you enjoyed your stay and that you felt especially welcome and well cared for!We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

8/10 Good

Christopher, Redcliffe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Christopher, Thank you kindly for choosing to stay at Rendezvous Scarborough and for your positive review. We look forward to welcoming you back for another enjoyable stay!Warm regards,EmmaDuty Manager

10/10 Excellent

Barton, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular view and beach access.
Stayed 6 nights in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Barton,Thank you for your positive review following your recent stay at Rendezvous Scarborough. We are so pleased to read that you enjoyed your stay and especially that you enjoyed the central location access to the beach.We look forward to another opportunity to welcome you back.Warm Regards,EmmaDuty Manager

10/10 Excellent

Debra, Perth

Stayed 2 nights in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Debra,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! What an encouragement for us! We are pleased to read that you enjoyed your stay and we look forward to another opportunity to welcome you back for another enjoyable stay!Warm Regards,Emma Duty Manager

2/10 Terrible

Beena, Yanchep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for this Hotel months before. Asked in writing and in person at front desk months before staying that I needed a room on level 12 or 14 and overlooking the pool area because my husband has vertigo and will not be able to stay if higher. I asked if the level I asked for had the room type booked and was reassured that is the case and not to worry. On arrival we were told that we were on level 16. When asked about lower floors, I was told because of the room type booked that it was not possible. I told the reception staff about the room availability and level indicated above, was told that that’s how the rooms are allocated. What was the point of requesting it months before? I told them that my husband couldn’t stay because of his vertigo. We were then told there was a room on level 12 but would have to take a room downgrade with no compensation. When we got to the room, we were given a room that a view of the street which brought on my husband’s vertigo. The room was disgusting, very old, and not clean. Toilet bowl was yellow stained, shower/bathtub and sink dirty, shower head broken spraying water everywhere. Toilet roll holder not holding the toilet roll properly kept falling, toilet seat flimsy - not fitted properly and cheap. Bath tub floods when showering, not draining efficiently. Shower tiles black in grout area. Towel rails completely rusted. No spot to place suitcase, air conditioning not working (room hot and stuffy). Not a good start to our holiday, stressful
Stayed 5 nights in Dec 2023

8/10 Good

Arthur

Stayed 3 nights in Jan 2024
Response from Duty Manager on 20 Jan 2024
Dear Arthur,Thank you for choosing to stay at Rendezvous Scarborough and for your review! We are pleased to read that you enjoyed your stay and we look forward to another opportunity to welcome you back for another enjoyable stay!Warm Regards,Emma Duty Manager

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

José Córdoba

Liked: Cleanliness, staff & service, property conditions & facilities
Is very welcoming and confortable.
Stayed 1 night in Dec 2023
Response from Duty Manager on 20 Jan 2024
Dear Jose Cordoba, Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! It is great to hear that overall you enjoyed your stay and that our team took good care of you! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

10/10 Excellent

nima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Duty Manager on 20 Jan 2024
Dear Nima, Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

10/10 Excellent

Mr Glenn M Capelli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Duty Manager on 12 Dec 2023
Dear Mr Glenn,Thank you for your excellent review. I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. We look forward to welcoming you back! Warm Regards,EmmaDuty Manager

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position
The hotel is right on Scarborough beach. There are lots of bars and restaurants within walking distance and a Coles supermarket. Only odd thing is that the balconies do not have any furniture on them!
Stayed 1 night in Dec 2023
Response from Duty Manager on 12 Dec 2023
Dear Martin, Thank you for taking the time to write a review about your recent stay.It is great to hear that overall you enjoyed your stay and especially liked the central locationan. I appreciate your feedback regarding the balcony furniture, and will ensure to address this to the wider team.We hope to have the pleasure of welcoming you back very soon.Warm Regards,Emma Duty Manager

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a very good spot with plenty of dinning out places to eat, easy access to the city with public transport outside the hotel.
Stayed 6 nights in Nov 2023
Response from Front Office Receptionist on 22 Jan 2024
Dear Lee,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review.I was so pleased to hear that your recent stay was so positive.We look forward to the pleasure of welcoming you back soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Duty Manager on 20 Jan 2024
Dear John, Thank you for choosing to stay at Rendezvous Scarborough and for your positive review! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

8/10 Good

NAND K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Great location. Amazing views. Disappointed that Sports channel was not there on TV. Could not watch World Cup match. The person at the reception at the time of check in was not veery friendly. Hardly smiled. Had to remind the cleaner to clean the room in the evening.
Stayed 5 nights in Nov 2023
Response from Front Office Receptionist on 22 Jan 2024
Dear Nand,I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. . Rest assured relevant department managers have already been informed your comments to prevent any such occurrences in the future for our guests’ best interest.Kind Regards,Front Office Receptionist

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from Front Office Receptionist on 22 Jan 2024
-Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit at very soon.

10/10 Excellent

Con

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Will definitely stay there again
Stayed 8 nights in Nov 2023
Response from Front Office Receptionist on 22 Jan 2024
Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. All of us look forward to your return visit at very soon.

8/10 Good

Jade, Tullimbar

Liked: Cleanliness
Good location, 12pm check out
Stayed 4 nights in Nov 2023
Response from Front Office Receptionist on 22 Jan 2024
Dear Jade,Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review.I was so pleased to hear that your recent stay was so positive.We look forward to welcoming you back soon.Kind Regards,Front Office Receptionist

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our three night stay at The Rendezvous. It is ideally located with easy access to the beach and dining options. The only thing I think could be improved is the deck chairs around the pool, there are more comfortable options than plastic. Also there are no chairs for the balcony to sit outside for a morning coffee or afternoon drink. Perhaps for families who book in they can be removed if considered a climbing hazard. We would recommend the hotel and will return on our next trip to Perth.
Stayed 3 nights in Nov 2023

8/10 Good

David Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on Scarborough beach. Room was spacious, clean and had ocean views to die for. Pool area was lovely. Staff were ok but their knowledge of local area wasn’t great, especially when asked about bus services and some general info. This is where a dedicated concierge service would help. Dining at hotel was average, sadly my partner had a very poor starter (a bowl of tomatoes literally) and fish so over cooked it couldn’t be cut just bounced like a ball. How a chef could let these go out is disappointing. My meal was better and the new main brought out was an improvement. I hope the hotel doesn’t let its amazing location get the better of service. On the whole a good stay just some improvements could be made.
Stayed 8 nights in Nov 2023
Response from Duty Manager on 20 Jan 2024
Dear David,Thank you for taking the time to write a review about your recent stay.It is great to hear that overall you enjoyed your stay and that our team took good care of you; however, I am sorry for any issue with the meals that you ordered at the Straits Cafe. I will ensure to address this with the Restaurant Team.We hope to have the pleasure of welcoming you back for another enjoyable stay.Warm Regards,EmmaDuty Manager

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and very nice location and well presented rooms
Stayed 2 nights in Nov 2023
Response from Duty Manager on 20 Jan 2024
Dear Geoffrey, Thank you for choosing to stay at Rendezvous Scarborough and for your excellent review! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager

8/10 Good

Gena

Business traveller, Travelled with partner
Liked: Staff & service, amenities
A great place to stay. very convenient location. great view over the ocean. Quiet. The staff were excellent, very polite and were willing to help in anyway. The room was spacious, clean and tidy. The hotel is quite old and in need of some updating.
Stayed 2 nights in Oct 2023
Response from Duty Manager on 20 Jan 2024
Dear Gena,Thank you for your positive review! What an absolutely wonderful review to read. Our team have a genuine passion for what they do and it is so motivational to receive such recognition. We appreciate your feedback regarding some of the aspects of the hotel that needs updating, rest assured we will address these comments with our Hotel Management.We hope to have the pleasure of welcoming you back very soon.Warm RegardsEmmaDuty Manager

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views over the beach front south to Fremantle. Comfortable - two good comfortable armchairs. Large bed, although a little to soft for our liking.
Stayed 1 night in Nov 2023

2/10 Terrible

Grant

Travelled with family
Dated hotel for what the price of the rooms are . Staff had no idea what was going on . Had to complain 3 out of 4 days for our room to be cleaned . Breakfast most days was cold as it’s been sitting there for some time . Ended up eating across the road at pub much better good .
Stayed 4 nights in Nov 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very run down in need of a serious renovate. IVe been charged twice for 2 bottles of water from the mini bar. No balcony furniture, main reason I booked was limited mobility and wanted to watch the sunset on the balcony. Very disappointed
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I first stayed here in 1989 and it is as good now as back then
Stayed 3 nights in Nov 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View
Great stay would have liked some furniture on the balcony
Stayed 4 nights in Nov 2023

6/10 Okay

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to the beach and restaurants
Stayed 1 night in Nov 2023

6/10 Okay

James

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Colin

Travelled with group
I didn’t like the fact that the room allocated was given away to another booking nor did I get the free bottle of wine until the next morning at checkout when it was raised.
Stayed 1 night in Nov 2023

10/10 Excellent

Justina

Stayed 1 night in Nov 2023
Response from Duty Manager on 20 Jan 2024
Dear Justina,Thank you for your great review.The team and I are delighted to hear how much you enjoyed your stay!We look forward to the pleasure of welcoming you back soon.Warm Regards,Emma Duty Manager

10/10 Excellent

Marcelo Luis

Stayed 1 night in Nov 2023

2/10 Terrible

Tony

Stayed 1 night in Nov 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Only complaint was that the bar closed early on the Sunday evening. Having just arrived at the hotel and checked in, it would have been nice to have a drink in the bar. The barman just said sorry we’ve just closed…..
Stayed 2 nights in Nov 2023

6/10 Okay

Steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, tired and needs a revamp. Seriously, built in 1982 for the Americas Cup and the beds & furniture haven’t changed. Imagine if they did, then it would be the premier place to stay In the whole of WA!!!
Stayed 3 nights in Oct 2023

8/10 Good

Linsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023