Thank you for your feedback. I am disappointed to read that you encountered these problems. Points have been raised with our management team to follow up. On behalf of the hotel, I would like to sincerely apologize for any inconvenience or upset caused.

Thank you for your review. Sorry to read that you experienced problems with the standard of housekeeping in your allocated room. I am speaking with the team there to address your concerns. I do hope you will give us another chance to make it up to you.

Thank you very much for taking the time to provide a review regarding your recent stay with us. I am disappointed to read that you encountered these problems. Points have been raised with our management team to follow up. On behalf of the Hotel, I would like to sincerely apologize for any inconvenience or upset caused and hope that you will consider giving us another go next time you are in town.

Thank you for your kind review. We look forward to welcoming you again!

Thank you for your feedback, sorry to read that you experienced a few maintenance and housekeeping issues. I trust that they where resolved after advising reception? We do apologise for any inconvenience caused.

Thank you for taking the time to review your stay.

Thanks for taking your time and posting a review. We understand your sentiments and know we need to decorate the apartments to achieve a comfortable staying experience.

Very hard to reply to anonymous responses

Thank you for your feedback. We are endeavouring to have the heating in the rooms upgraded.

Thanks for your post

Thank you for your feedback Isabelle. We are glad that your enjoyed the central location of our Hotel

Hi Suzanne, i am terribly sorry to hear that this has happened and i will be following this up with my reception and housekeeping teams to ensure this does not happen to others, thank you for taking the time to send me your feedback and should you be willing to give us another shot please contact us directly and bring in this response i would love to offer you 20% off your next stay for the inconvenience. Thank you for your time and feedback. Jerry Thompson Acting General Manager

Hi anon. thank you for your score, should you be happy to we would like to find out what feedback you could provide us in regards to this score look forward to your reply Jerry Thompson Acting General Manager

Thank you for your kind feedback and we look forward to welcoming you again.

Hello, We are sorry to hear that you did not enjoy your stay, we would appreciate any feedback that you can provide regarding this.

Thank you for your review. Our on site manager would be happy to have helped you at the time. He is very approachable and can be identified by his curly hair and cheeky smile

Thank you for your review. Your concerns have been passed to management to be addressed

Hi There thank you for your awesome review! we are glad to hear that you enjoyed your stay with us and we hope to see you again in the future. Safe Travels

Hi Darryl! we are glad to hear that you enjoyed you stay! we wish you all the best on your future travels and we hope to see you again in the future. Safe Travels Perth Central City Stay

Hi There, we are glad to hear that you enjoyed your stay, if there is something you believe we can improve please be sure to let us know. Safe Travels

Thank You for your feedback happy to see you enjoyed your stay

Hi thank you we appreciate your review hope to see you again soon

Thank you so glad to see you enjoyed your stay

Thank you Im sure the team will be happy to see your review

Hi Gary, Thanks for taking the time to send your feedback, we are glad you enjoyed your stay and we hope to see you again Safe Travels

Hi Maimunah, has been a pleasure to have you in my hotel, we hope that you will return Safe Travels back home

Thank you for your comment we really appreciate it Hope to see you for the next time stay Have a great day!

Thank you for the compliment Hope to see you again next toime! Thank you

Thank you very much! See you again next time

Apologize for that Thank you for staying with us!

Hi Esa!, thank you for taking the time to write this review, its good to hear that you enjoyed your stay, as for your concerns, i have contacted the appropriate people to get this fixed. Thank you again for choosing Perth Central City Stay for your accommodation needs. Jeremy

Hi Paul, firstly, thank you for sending your feedback. please note that we are only a 3 star hotel, parking is unfortunate and we are in works with City of Perth to arrange a better carparking for the future and you have our sincere apologies for the unfortunate parking issue as for cleaning, our cleaning works with 2 tasks a mid stay, which is a top up of all items in the room, and a full service which is provided based on the number of days the stay is for. Please know that i have spoken with the housekeeping team with regards to them not filling all items, and steps will be taken to ensure this from happening again for the kitchen, please note that housekeeping have been systematically replacing the kitchen items now to ensure this does not happen in the future, i apologize for the inconvenience. as for the CAT Bus timetables, we agree and these are usually readily available to all guests however we are still waiting on them to send us some more, but thank you for that feedback With your idea to offer sim cards at the reception, this is a fantastic idea, however we are not licenced to sell these as it requires a licence from the telecommunications ombudsman. again thank you for sending us your feedback, we hope that should you return to perth you will consider Perth Central City Stay for your accommodation needs. Safe Travels

Thank you for your Feedback

Thank you for feedback Marian, sorry you felt parking was extra we could have charged you higher rate & included parking but as the carpark is not the hotels we need to cover costs of this which CPP charge strata owners $67K per year to have the parking spots they have told us as management to charge the fees for parking to try recover the CPP fees regards Manager

Sorry we didn't meet your expectations we do try to offer a good budget friendly product regards Manager

Thank you Nur Shairah for your feed back we acknowledge the time taken and will ensure we improve where we can thank you glad to hear we meet your needs regards Manager

Thank you for feedback Sergio Apologize for the inconvenience caused we are just setting up a new maintenance program for all rooms also will soon be doing refurbishment of rooms in near future. we hope these steps will improve guest experience regards Manager

Thank you for feed back Dawn

Thank you for feed back Pam Can only apologise for the delay in room will address with house keeping regards

thank you for feedback reception hours are 7am until 7pm except for Saturday evenings as per welcome letter however night manager is available by calling reception. Power circuits are for 3 units so sometimes hard to find issue as may not have been in your apartment causing issue regards

Good Morning, We are sorry that we did not meet your expectations as we try to provide good quality value for money accommodation. I agree that we could have done a lot better in your particular instance and will certainly use it as a learning experience for all of our staff. We understand that the refund provided only goes a small to restoring good faith but we do hope that you will give us another opportunity to exceed your expectations in the future.

Hi Carole, Thanks for your positive feedback and we look forward to seeing you next time you are in Perth.