Restaurant

Reviews of Pensione Hotel Perth

3.5 out of 5
Pensione Hotel Perth
70 Pier Street, Perth, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 1009 reviews" "
Rating 8 - Good. 404 out of 1009 reviews" "
Rating 6 - Okay. 69 out of 1009 reviews" "
Rating 4 - Poor. 13 out of 1009 reviews" "
Rating 2 - Terrible. 18 out of 1009 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 6 nights in Mar 2024

6/10 Okay

Menh-Tek

Liked: Staff & service
I like the location close to CBD Perth and hence public transports. I would like to have some paper cutleries as I don’t like to have meals three times a day at restaurants during my stay. The receptionists are friendly and helpful. The room was not vacuumed every day as I noticed the bread crumbs were still on carpet due to lack of cutleries as mentioned.
Stayed 6 nights in Mar 2024
Response from Jorge Pinheiro - General Manager on 18 Mar 2024
Dear Menh-Tek, Thank you for taking the time to provide your feedback on your recent stay with us. We at the Pensione Hotel take all guest feedback very seriously and we are very sorry to hear that there were a few aspects of your stay that did not meet your standards. We have cutlery at the desk that we are happy to provide to the guests in case they need it and want to enjoy a meal in the room.We hope we get the chance to welcome you back again in the future, so we are able to show you all of our improvements.Warm Regards,Jorge PinheiroGeneral Manager

8/10 Good

Edward

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location close to most need. But room bit small.
Stayed 8 nights in Mar 2024
Response from Jorge Pinheiro - General Manager on 18 Mar 2024
Dear Edward,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location. We absolutely cannot wait to welcome you back again next time and to try one of our larger options, the Deluxe King Room!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Deanella

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Feb 2024
Response from Jorge Pinheiro - General Manager on 6 Mar 2024
Dear Deanella,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

8/10 Good

Emma, Coogee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good checking in, have stayed here several times when an event on at Optus. Easy access to the train station
Stayed 1 night in Mar 2024
Response from Jorge Pinheiro - General Manager on 6 Mar 2024
Dear Emma, Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our smooth check in process & location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Nellie

Stayed 1 night in Feb 2024

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore.Staff lovely. Clean rooms . No handicapped access. Rooms with no closet need more hooks and hangers
Stayed 3 nights in Feb 2024
Response from Jorge Pinheiro - General Manager on 26 Feb 2024
Dear Susan, Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location and staff. Please note that our only accessibility would be through the parking in the basement. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Sara-Rose

Stayed 1 night in Feb 2024
Response from Jorge Pinheiro - General Manager on 21 Mar 2024
Dear Sara-Rose,Thank you so much for taking the time to provide such positive rating on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Good property to stay at
Response from Jorge Pinheiro - General Manager on 22 Feb 2024
Dear Vlad,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our good our property is. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jorge Pinheiro - General Manager on 6 Feb 2024
Dear Christina,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and cheap
Stayed 4 nights in Jan 2024
Response from Jorge Pinheiro - General Manager on 30 Jan 2024
Dear Mark,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with the convenience of staying with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one block to Murray street mall, 2 blocks to tranport hubs, this is a great location.
Stayed 5 nights in Jan 2024
Response from Jorge Pinheiro - General Manager on 23 Jan 2024
Dear Philip,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Adam, Twickenham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jorge Pinheiro - General Manager on 12 Feb 2024
Dear Adam, Thank you so much for taking the time to provide such positive rating on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

CAM

Liked: Cleanliness, staff & service, amenities
It is very convenient for shopping and public transportation
Stayed 4 nights in Jan 2024
Response from Jorge Pinheiro - General Manager on 19 Jan 2024
Dear CAM,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with the convenience of our location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

8/10 Good

CAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so close to the shopping centres and public transport is very convenient to this property.
Stayed 1 night in Jan 2024
Response from Jorge Pinheiro - General Manager on 9 Jan 2024
Dear CAM,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location and convinience. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

8/10 Good

Zhi Jun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and walkable to bus and train stations
Response from Jorge Pinheiro - General Manager on 12 Feb 2024
Dear Zhi Jun,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our cleanliness and location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most convenient location.
Always good and very convenient for shopping.
Stayed 1 night in Dec 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear guest, Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with the convenience of our location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge Pinheiro - General Manager

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and had access to room early . Walked from Perth railway station in 10-15 mins and visited Elizabeth Quay and main shopping and eating areas easily. Cafe has a good selection of snacks and drinks. Beds comfy too. We would certainly not hesitate to book again.
Stayed 2 nights in Nov 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear Margaret, Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge Pinheiro - General Manager

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jorge Pinheiro - General Manager on 8 Feb 2024
Dear Alan,Thank you so much for taking the time to provide such positive rating on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge PinheiroGeneral Manager

6/10 Okay

Helen

Business traveller
Liked: Cleanliness
No VIP perks and hotel room is a little basic. No iron etc for work wear
Stayed 1 night in Dec 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear Helen, Thank you for taking the time to provide your feedback on your recent stay with us. We at the Pensione Hotel take all guest feedback very seriously and we are very sorry to hear that there were a few aspects of your stay that did not meet your standards. We would like to mention that irons & iron boards are available upon request and our staff would be very pleased to provide you whenever necessary. Apologies if we missed the mark about the VIP perks as is this something of utmost importance that our staff carefully review and place a welcoming amenity. I will make sure to follow up with the team.We hope we get the chance to welcome you back again in the future, so we are able to show you all of our improvements.Warm Regards,Jorge Pinheiro - General Manager

10/10 Excellent

Imaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very convenient to walk everywhere in the perth CBD. We had a room on the noisy side of the street and staff was very helpful in moving us to a quieter room.
Stayed 5 nights in Dec 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear Imaan, Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location. We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge Pinheiro - General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear Carol,Thank you so much for taking the time to provide such positive rate on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,

10/10 Excellent

Neville

Stayed 6 nights in Oct 2023
Response from Julia on 6 Dec 2023
Hi Neville,Thank you so much for taking the time to provide such a positive review on your recent stay with us. We are so glad that you enjoyed your time at our hotel!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Ethel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is situated in a quiet location and is always welcoming and convenient for all our needs.
Stayed 1 night in Nov 2023
Response from Julia on 1 Dec 2023
Hi Ethel,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location within the CBD, and that it suited all of your needs!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Eleanor

Stayed 2 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Eleanor,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you enjoyed your time at our hotel!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness
Affordable
Stayed 4 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Elizabeth,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our affordability!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Yue Ning

Liked: Cleanliness, staff & service, property conditions & facilities
Room was made everyday without fail. There was a small issue with the shower, such that it was a little leaky when tilted in the wrong direction, but could be solved by changing its direction. Will definitely return again if I visit Perth.
Stayed 5 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Yue Ning,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our daily housekeeping, and maintenance team!We look forward to welcoming you back the next time you visit Perth!Warm Regards,Julia - Front Office Manager.

8/10 Good

Tianyi

Stayed 9 nights in Nov 2023
Response from Jorge Pinheiro - General Manager on 29 Dec 2023
Dear Tianyi, Thank you so much for taking the time to provide such positive rate on your recent stay with us! We absolutely cannot wait to welcome you back again next time!Warmest Regards,Jorge Pinheiro - General Manager

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality is like hotel in Asia, but without breakfast provided.
Stayed 5 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Lisa,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our hospitality!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Annabel,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you enjoyed your time at the hotel!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Zoe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Welcoming staff who were happy to help
Stayed 2 nights in Nov 2023
Response from Julia on 1 Dec 2023
Hi Zoe,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our welcoming front desk staff!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

8/10 Good

CHOY CHOI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is excellent with lot of eateries, K-Mart and Wool-Worth around. Almost all places of interest in city easily accessed by walking or TRNASPERTH CAT bus service around the hotel. TRANSPERTH train station also within walking distance. Room allocated is cosy, neat and most important rather clean, despite small in size. Reasonably good house-keeping daily. Hotel public area considered reasonably well kept, with self-help coin laundry service available. Front desk staffs are friendly, responsive and helpful.
Stayed 9 nights in Oct 2023
Response from Julia on 1 Dec 2023
Hi Choy,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location within the CBD, your cozy room, and our team of front desk staff!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value all around. Easy access to shops and venues
Stayed 1 night in Oct 2023
Response from Julia on 1 Dec 2023
Hi Michael,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location and value for money!We look forward to the chance to welcome you back again in the future.Warm Regards,Julia - Front Office Manager.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre.
Stayed 1 night in Oct 2023
Response from Julia on 30 Oct 2023
Hi Marina,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you were impressed with our location within the CBD and we very much look forward to welcoming you back again in the future!Warm Regards,Julia - Duty Manager.

10/10 Excellent

Jessie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Perth for a business trip and were happy with our stay at Pensione. Convenient location, walking distance to many cafes, restaurants and bars. Front desk team was friendly and helpful, made our check-in and check-out very smooth. Big shout out to João, he went the extra mile to meet our additional requirement. Overall highly recommended.
Stayed 1 night in Oct 2023
Response from Julia on 27 Oct 2023
Hi Jessie,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location and front desk team (specifically Joao!). We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

2/10 Terrible

ronald

Disliked: Cleanliness, staff & service
Find somewhere else to stay the staff have no manners
Stayed 3 nights in Oct 2023
Response from Julia on 27 Oct 2023
Hi Ronald,Thank you for taking the time to provide feedback on our hotel. We are a bit confused as you did not actually stay with us. Your reservation was cancelled as you walked out after not being able to provide payment for the room. Please contact the hotel directly if you would like to express further feedback.Kind Regards,Julia - Duty Manager.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
All good very good location staff very good
Stayed 2 nights in Oct 2023
Response from Julia on 27 Oct 2023
Hi Helen,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location and team of reception staff!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Just a hotel
Stayed 1 night in Oct 2023
Response from Julia on 27 Oct 2023
Hi John.Thank you for taking the time to provide feedback on your recent stay with us. We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

8/10 Good

Marianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property fine, clean,great price,close to everything, convenient location,loved the free cat bus. Didn't feel safe walking streets at night. A lot of police and security presence walking mall and railway station.
Stayed 6 nights in Oct 2023
Response from Julia on 23 Oct 2023
Hi Marianne,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our cleanliness and location!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Harris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, outstanding service and very clean hotel. Highly recommended for short or long stay.
Stayed 4 nights in Oct 2023
Response from Julia on 23 Oct 2023
Hi Harris,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location, service and cleanliness!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Ranjit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, centrally located yet relatively quiet, very walkable.
Stayed 5 nights in Oct 2023
Response from Julia on 23 Oct 2023
Hi Ranjit,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our excellent team of staff and central location!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport and dining and shops and tourist attractions
Stayed 7 nights in Oct 2023
Response from Julia on 23 Oct 2023
Hi Stephen,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location in regard to local public transport and tourist attractions!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well welcoming- clean and good refurbishing in progress- understanding staff- well situated for dining and shopping - safe parking available near by- quiet- rooms well set up
Stayed 2 nights in Oct 2023
Response from Julia on 23 Oct 2023
Hi Marie,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our welcoming and understanding staff, clean refurbishments and room set up!We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff. Perfect for a quick stay.
Stayed 4 nights in Oct 2023
Response from Julia on 12 Oct 2023
Hi Amanda,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location and team of staff!We look forward to welcoming you back again next time.Warm Regards,Julia - Duty Manager.

10/10 Excellent

pratik

Stayed 2 nights in Sep 2023
Response from Julia on 30 Oct 2023
Hi Pratik,Thank you so much for taking the time to provide such positive feedback on your recent stay with us! We are so glad that you enjoyed your stay and we look forward to welcoming you back again in the future!Warm Regards,Julia - Duty Manager.

10/10 Excellent

Alissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Perth CBD. Walking distance to so many places. The one thing that my partner and I thought was odd was when we were checked out and picking up our bags from storage, we asked to use the lobby bathroom but a man who was hanging around reception (assumed someone staying there) offered for us to go up to his room and get changed...
Stayed 4 nights in Sep 2023
Response from Julia on 12 Oct 2023
Hi Alissa,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our location! We are sorry to hear that you had an odd conversation with another guest but we are glad it did not affect your stay too greatly.We look forward to welcoming you back again next time.Warm Regards,Julia - Duty Manager.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, small room but tidy and comfortable. Great location. Good price for location and compared to others nearby. Service was great :)
Stayed 1 night in Oct 2023
Response from Julia on 12 Oct 2023
Hi Jennifer,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our rooms, location and price point!We look forward to welcoming you back again next time.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the Pensione. Staff are always friendly and accomodating. And excellent, central position, with multi storey parking close by.
Stayed 1 night in Sep 2023
Response from Julia on 12 Oct 2023
Hi Andrea,Thank you for taking the time to provide feedback on your recent stay with us. We are so glad that you were impressed with our front desk staff, location within the city and nearby parking options!We look forward to welcoming you back again next time.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Tolley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.Very clean
Stayed 2 nights in Sep 2023
Response from Julia on 30 Sept 2023
Hi Tolley,Thank you for taking the time to provide such positive feedback on your recent stay! We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.

10/10 Excellent

Ethel

Stayed 1 night in Sep 2023
Response from Julia on 30 Sept 2023
HI Ethel,Thank you for taking the time to provide such positive feedback on your recent stay! We look forward to welcoming you back again in the future.Warm Regards,Julia - Duty Manager.