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Reviews of Shangri-La Rasa Sayang, Penang

5 out of 5
Shangri-La Rasa Sayang, Penang
Jalan Batu Feringgi, George Town, Penang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1006 reviews" "
Rating 8 - Good. 251 out of 1006 reviews" "
Rating 6 - Okay. 70 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tun Chin

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast buffet and great service at the grill restaurant bar
Stayed 1 night in Mar 2024
Response from SL Penang on 26 Mar 2024
Thank you for rating us 5/5. We look forward to welcoming you back.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from SL Penang on 14 Mar 2024
Thank you for sharing your feedback. We are pleased to hear about your wonderful vacation at Rasa Sayang. Looking forward to welcoming you back soon.

8/10 Good

Shazia Miraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss
Stayed 4 nights in Mar 2024
Response from SL Penang on 14 Mar 2024
Thank you for sharing your review. We are pleased to hear about your overall pleasant stay experience. Looking forward to welcoming you back soon.

6/10 Okay

Sern En Nathanael, Singapore

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Aged property although rooms are generally well maintain. Old facilities small pools, NO beach access even though on beachfront. large gym wide breakfast spread but far from the city
Stayed 3 nights in Mar 2024
Response from SL Penang on 11 Mar 2024
Thank you for sharing your feedback for our continuous improvement. We do hope to have another opportunity to welcome you back in the near future.

2/10 Terrible

Erika Visentin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have booked this property confident in the brand and looking forward to a relaxing and high end stay, but it turns out to be simply abysmal. To begin with, the marketing is completely deceiving and indeed so inaccurate, better described as false advertising. The images portrays a well maintained and new establishment, when in fact is the complete opposite. Tiles missing on pool, carpet stained in lobby entrance, walls in the room ruined/dirty, swimming towels ripped &/or stained, terrace chairs ruined (see pictures) etc. Whilst it is described as “Shangri La Rasa” there are in fact two hotels within the establishment: La Rasa Garden & Wing - be aware guests are treated completely different. If you happen to have booked at the Garden, you are treated like a second class guess. Good luck in having a good night sleep! For some inexplicable reason, there are a couple of (kind of) musicians, singing until past midnight to an empty audience every night. During our stay we complained for the lack of rest and we were told it was an event and they could not do much about it. Completely lied to us, didn’t even apologise or try to mitigate the situation. To make things worse, one night at 1:23 am the telephone rang shortly after having managed to fall asleep, to be asked by reception “have you ordered some tea?”. We brought a complaint forward to the manag,ent explaining all the above and absolutely no attempt were made to apologies for the horrendous stay. DO NOT BOOK HERE!!!!
Response from SL Penang on 6 Feb 2024
Thank you for sharing your feedback. We are sorry to hear about your unpleasant stay and we have shared your review with our team for our continuous improvement. We do hope you will provide us with another opportunity to welcome you back in the near future.

10/10 Excellent

Howard Shing Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as usual with a friendly enthusiastic team
Stayed 3 nights in Feb 2024
Response from SL Penang on 6 Feb 2024
Thank you for sharing your wonderful review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.
Stayed 7 nights in Jan 2024
Response from SL Penang on 1 Feb 2024
Thank you for sharing your wonderful stay experience. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and beautiful grounds.
Stayed 4 nights in Jan 2024
Response from SL Penang on 29 Jan 2024
Thank you for sharing your review. We look forward to delighting you again soon.

6/10 Okay

Fiona

Stayed 2 nights in Jan 2024
Response from SL Penang on 29 Jan 2024
Thank you for sharing your rating. We hope to have another opportunity to welcome you for a better stay experience in the near future.

6/10 Okay

Tan, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from SL Penang on 8 Feb 2024
Thank you for sharing your review. We hope you will provide us with another opportunity to delight you in the near future.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not very friendly, food was tolerable. Coffee was horrendous, but they did have Kopi in the mornings. The NYE BBQ was not worth the money... the cooks tried to serve raw squid as cooked. it was ridiculous
Stayed 5 nights in Dec 2023
Response from SL Penang on 16 Jan 2024
Thank you for sharing your feedback. We apologise for the inconvenience you experienced during dining. We hope you will provide us another opportunity to welcome you back in the near future.

10/10 Excellent

Jane

Travelled with family
Liked: Amenities
Beautiful property and rooms. Wonderful staff. Unfortunately the beach isn’t great but the pool and gardens made up for this!
Stayed 4 nights in Dec 2023
Response from SL Penang on 10 Jan 2024
Thank you for your review. We hope to welcome you back for another wonderful stay.

10/10 Excellent

Mervin Hoxsie Browning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this beautiful property. Staff in all areas were exceptional, including front desk, room attendant, dining staff, and pool/security/grounds. We particularly enjoyed the hand-poured coffee cart, the daily afternoon tea, and the nightly cocktail hour in the lounge. Our room and balcony were beautiful and comfortable and our room attendant kept us supplied in water and treats.
Stayed 4 nights in Dec 2023
Response from SL Penang on 10 Jan 2024
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

4/10 Poor

Gaurav

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
lack of attention by the hotel
Lack of personal attention. the hotel is a fish market. expect to be one of the fishes.
Stayed 3 nights in Dec 2023
Response from SL Penang on 29 Dec 2023
Thank you for your feedback. We apologise for the challenges you experienced at our resort. We will continuously improve to serve you better. Looking forward to welcoming you back soon.

10/10 Excellent

Syikin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SL Penang on 29 Dec 2023
Thank you for sharing your review. We hope to welcome you back soon.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice beach getaway.
Great stay! Perfect family beach getaway!
Stayed 2 nights in Dec 2023
Response from SL Penang on 21 Dec 2023
Thank you for your feedback. We are pleased to hear about your wonderful stay with us.

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from SL Penang on 21 Dec 2023
Thank you for rating us. We are pleased to hear about your wonderful stay with us.

10/10 Excellent

Yang Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for vacations.
Stayed 5 nights in Dec 2023
Response from SL Penang on 10 Jan 2024
Thank you for sharing your review. We hope to welcome you back soon on your next vacation.

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Stay but check your room description view!
Stayed here twice within a week. On both occasions check in was extremely slow. On the first stay 3-5/12 the reception staff all huddled together around the computer screen and it took awhile to check me in. Once in my ‘superior’ room I discovered my view was that of the parking lot and not at all as described on the hotels.com website. This was rectified but only after I had to return to reception and provide them with screenshots taken from my booking. This was wholly inconvenient and caused some stress on my arrival. Nevertheless it was sorted and I was happy with the ‘upgrade’ which was perfect for me on my own. The bellboy Haroun was particularly fabulous helping me settle into my ‘deluxe king room’ with patio and small garden which had easy access to the adult only Rasa pool, the Spice Cafe for brekky, the garden loungers beach side where I had a wonderfully relaxing foot reflexology massage looking out at the soothing waves in the shore. Pool staff also very courteous and helpful. All round after the checkin and room issue, I felt looked after and can say I felt safe as a woman on her own in this stay. The ‘ghurkha’ guards patrolling also contributed to the comfort and security of my stay. On the second stay 10-13/12 I had to ask the check in girl if she spoke English as didn’t seem to understand my booking. On both occasions the check in was far from VIP as advocated by hotels.com. However they had reserved my previous ‘upgraded’ room allocation and was happy.
Stayed 3 nights in Dec 2023
Response from SL Penang on 18 Dec 2023
Thank you for sharing your feedback. We are pleased to hear about your overall pleasant stay an hope to welcome you back soon.

10/10 Excellent

Yibing

Stayed 3 nights in Dec 2023
Response from SL Penang on 18 Dec 2023
Thank you for rating us. We look forward to delighting you again on your next vacation.

10/10 Excellent

Ai Noi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence for the customer service and greenery & quite environment
Stayed 3 nights in Dec 2023
Response from SL Penang on 12 Dec 2023
Thank you for sharing your review. We are pleased to hear that you had enjoyed your vacation. We hope to welcome you back soon.

8/10 Good

Ramesh

Stayed 4 nights in Dec 2023
Response from SL Penang on 10 Jan 2024
Thank you for sharing your rating. We hope to welcome you back soon.

10/10 Excellent

Kar H

Liked: Cleanliness, staff & service
Great
Looks like outside needs a paint job. Other than that a wonderful stay
Stayed 1 night in Dec 2023
Response from SL Penang on 12 Dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Donald Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from SL Penang on 12 Dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Sahara

Stayed 2 nights in Dec 2023
Response from SL Penang on 12 Dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from SL Penang on 7 Dec 2023
Thank you for sharing your rating. We hope to welcome you back soon.

8/10 Good

nofal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from SL Penang on 20 Nov 2023
Thank you for sharing your rating. We look forward to welcoming you back soon.

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
The friendlh staff made our stay so enjoyable. The pool and being by the sea was perfect. We enjoyed the shade from the trees and the gardens.
Stayed 3 nights in Nov 2023
Response from SL Penang on 16 Nov 2023
Thank you for sharing yor wonderful stay experience. We look forward to welcoming you back soon.

6/10 Okay

KENSUKE

Stayed 3 nights in Nov 2023
Response from SL Penang on 5 Dec 2023
Thank you for sharing your review. We hope to welcome you back for a truly memorable stay in the near future.

10/10 Excellent

Sebastian Hernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel and they upgrade our room for free so we had a great experience. Fully recommend it.
Stayed 1 night in Nov 2023
Response from SL Penang on 14 Nov 2023
We are pleased to hear about your wonderful stay! Looking forward to welcoming you back.

10/10 Excellent

Kam Weng

Stayed 2 nights in Oct 2023
Response from SL Penang on 17 Nov 2023
Thank you for sharing you review. We hope to welcome you back again in the near future.

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from SL Penang on 17 Oct 2023
Thank you for sharing your review. We hope to welcome you back for another delightful stay.

8/10 Good

Kee

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property kind of aged. Bathroom shower area needs upkeep. Breakfast selections was good , buffet dinner offers many varieties. Lounge offers live bands in the evening and dance area.
Stayed 2 nights in Sep 2023

4/10 Poor

Poay See

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The buffer breakfast is not well prepared after 7am, the food was under expectations, the staff not friendly at breakfast buffer area.
Stayed 1 night in Sep 2023
Response from SL Penang on 25 Sept 2023
Thank you for your feedback. Your comment has been highlighted to the team for improvement. We hope to have another opportunity to welcome you back in the near future.

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, very helpful. The spa Chi had great options and the therapists were great, especially Jenice
Stayed 5 nights in Sep 2023
Response from SL Penang on 22 Sept 2023
Thank you for sharing your review. We are pleased to hear about your wonderful experience. We hope to welcome you back soon.

10/10 Excellent

Elyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and facilities. We stayed at Rasa Wing Junior Suites which includes a massive bathtub in the balcony. The pools and gardens are great for the family to enjoy. The staff are very friendly and the food quality is great too. I would highly recommend this resort if you want to get a getaway for your family (with little ones).
Stayed 2 nights in Sep 2023
Response from SL Penang on 19 Sept 2023
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and a verry well maintained hotel.
Stayed 3 nights in Sep 2023
Response from SL Penang on 18 Sept 2023
Thank you for sharing your review. We hope to welcome you back soon!

10/10 Excellent

XIAOJING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommended
Stayed 2 nights in Sep 2023
Response from SL Penang on 18 Sept 2023
Thank you for sharing your review. We hope to welcome you back soon.

10/10 Excellent

Nai Boon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from SL Penang on 11 Sept 2023
Thank you for your rating. We look forward to welcoming you back soon.

10/10 Excellent

Kwai Chen Magdalene

Stayed 4 nights in Jul 2023
Response from SL Penang on 29 Sept 2023
Thank you for sharing your review. We look forward to welcoming you back soon.

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the breakfast buffet very much, especially chef Chom, he was very helpful to make the noodles I specifically indicated I wanted, I thanked him
Stayed 5 nights in Aug 2023
Response from SL Penang on 1 Sept 2023
Thank you for sharing your review. We are pleased to hear you had a wonderful stay, especially the buffet breakfast. Looking forward to welcoming you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from SL Penang on 1 Sept 2023
Thank you for sharing your review. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! We loved our holiday here and felt it was definitely a worthwhile trip. Staff were delightful and the buffet breakfast was really good. The deluxe garden view room we had was lovely and the grounds of the resort are such a nice place to sit and relax although I would recommend forking out extra for the rasa wing suite if your not a 'kid' person ...as you'll get access to the child-free pool... good if you can afford it, as the main pool area tends to get pretty loud with children (yuck). My only other mild critique would be that the pool bar has no idea how to make cocktails.. they were very average and for a whopping $15AUD equivalent - a price you'd expect at any hotel bar but minus the quality.
Stayed 8 nights in Aug 2023
Response from SL Penang on 30 Aug 2023
Thank you for sharing your review. We have taken note on your comments particularly the quality of the cocktails which we have shared with our team. Looking forward to welcoming you back!

10/10 Excellent

saad

Stayed 2 nights in Aug 2023
Response from SL Penang on 22 Aug 2023
Thank you for sharing your review. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족과 보내는 최고의 장소
Stayed 3 nights in Aug 2023
Response from SL Penang on 1 Sept 2023
Thank you for sharing your review. We look forward to welcoming you back soon.

10/10 Excellent

Shinji, Minatoku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from SL Penang on 16 Aug 2023
Thank you for sharing your rating. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

robert

Stayed 3 nights in Jul 2023
Response from SL Penang on 25 Aug 2023
Thank you for sharing your review. We look forward to welcoming you back for a truly memorable stay.

8/10 Good

Joseph

Stayed 3 nights in Jul 2023
Response from SL Penang on 4 Aug 2023
Thank you for sharing your feedback. We hope to welcome you back soon.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beach was not very good, small and not very clean. During night we could hear noise from the hallway when we were trying to sleep. They should improve the sound isolation. The room is somewhat wormed down, especially the bathroom and toilet. TV is old as well. The curtains are amazing keeping the room completely dark in the morning. Cocktails are quite bland, my favorite is pina colada and it just tasted like pineapple juice with added coconut milk, not creamy at all. We tried all restaurants and spice market gave us the best experience, Nasi Goreng was great. We will probably not come back to Penang as a whole, we are looking for a more tropical experience.
Stayed 4 nights in Jul 2023
Response from SL Penang on 31 July 2023
Thank you for sharing your review. We appreciate your comments for our continuous improvement.