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Reviews of Berjaya Penang Hotel

4 out of 5
Berjaya Penang Hotel
1-Stop Midlands Park, Burmah Road, Georgetown, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 348 reviews" "
Rating 8 - Good. 130 out of 348 reviews" "
Rating 6 - Okay. 113 out of 348 reviews" "
Rating 4 - Poor. 43 out of 348 reviews" "
Rating 2 - Terrible. 17 out of 348 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kooi Gan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Building looks old & rundown from the outside. But staff were friendly & helpful.
Stayed 6 nights in Dec 2023
Response from Management on 15 Feb 2024
Dear Kooi Gan,Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 Excellent

Hwai Mei

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable and convenient
The people there are helpful. Do note that the cafe is vegetarian. The hotel had its heyday and its infrastructure need some upgrading. Else, it is comfortable.
Stayed 4 nights in Nov 2023
Response from Management on 14 Nov 2023
Dear Hwai Mei,Thank you for your kind words about the helpful staff and the note about the cafe being vegetarian. We appreciate your feedback on the hotel's infrastructure, and we'll certainly consider upgrades to enhance our guests' comfort. We value your insights and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Hainny Haryaty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, checking in is fast and reasonable price considering being in the island part of Penang. Lift is rather slow, crowded morning buffet breakfast and parking ticket not working even after validation, have to make way to the front desk again and again.
Stayed 5 nights in Oct 2023
Response from Management on 1 Nov 2023
Dear Hainny Haryaty,Thank you for your valuable feedback. We appreciate your compliments on our fast check-in process and reasonable pricing. We apologize for the inconvenience caused by the slow lift, crowded breakfast, and issues with the parking ticket. Your feedback will be used to make necessary improvements, and we hope to provide you with a better experience during your next visit.

4/10 Poor

WING KONG

Stayed 3 nights in Oct 2023
Response from Management on 18 Oct 2023
Dear Wing Kong,We have taken note of your low rating. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

6/10 Okay

M V

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Management on 18 Oct 2023
Dear M V,We have taken note of your average rating. On the other hand, we are delighted to learn that your recent stay with us was generally to your satisfaction. We hope to be able to welcome you again soon.

10/10 Excellent

THEERANON, Bangkorlam

Stayed 4 nights in Oct 2023
Response from Management on 1 Nov 2023
Dear Theeranon,Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

8/10 Good

NUR NADIA HUSNA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Dear Nur Nadia Husna,Thank you for choosing our hotel and for taking the time to share your feedback! We appreciate your kind words and are delighted to hear that you had a wonderful stay with us. Our team strives to create a truly exceptional experience for all our guests, and it's rewarding to know that we exceeded your expectations. We value your patronage and eagerly anticipate the opportunity to welcome you back for another memorable visit.

8/10 Good

Gerald Cheng Hock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive.
Stayed 3 nights in Jun 2023
Response from Management on 20 June 2023
Dear Gerald Cheng,Thank you for taking the time to share your feedback regarding your recent stay at Berjaya Penang Hotel. We are delighted to hear that our staff members were friendly and attentive throughout your visit. Your kind words will be passed on to the team, as they strive to provide exceptional service to all our guests.We appreciate your positive review and are pleased to know that our staff's efforts contributed to a pleasant experience for you. We look forward to welcoming you back to Berjaya Penang Hotel in the future.

8/10 Good

ABDUL RASHID BIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and comfortable.My complain is about TV is small, reception is poor and not bed facing.. View was scenic. The bell boys were approachable and helpful.
Stayed 2 nights in Jun 2023
Response from Management on 20 June 2023
Dear Abdul Rashid,Thank you for sharing your feedback about your stay. We're glad to hear that you found the room spacious and comfortable, and enjoyed the scenic view. We apologize for the inconvenience you experienced with the television size and reception. Your comments have been noted and will be shared with the appropriate team for further improvements. We appreciate your kind words about our bell boys and their helpfulness. We value your feedback and hope to provide an even better experience on your next visit.

8/10 Good

VEERAPPAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place
Stayed 1 night in Mar 2023
Response from Management on 3 Apr 2023
Dear Veerappan,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Wai Yeng

Stayed 1 night in Mar 2023
Response from Management on 21 Mar 2023
Dear Wai Yeng,Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

8/10 Good

Shahmindren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is unique but overall good
Stayed 2 nights in Feb 2023
Response from Management on 9 Feb 2023
Dear Shahmindren,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jonah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was clean and maintained relatively well. However, despite being non smoking out hotel room frequently smelled like cigarette smoke as it came through the ventilation. There was also no bottom sheet on the bed, and the top sheet applied as a bottom sheet would not stay on the bed. No hand towels were provided.
Response from Reservation Team on 14 Dec 2022
Dear Yit,Thank you for taking your time to share your valuable reviews. Your feedback was shared with our management team.Besides, we will review our guest service level as well as internal communication for necessary improvement upon services to our valued guests in near future. Lastly, we would like to express our deepest apologies for what happened to you and from comment like yours we can continue improving our service for our future guest. We do hope that we can see you again in the coming future.

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are too slow and the Safety box was not working I called them many times but the problem has not been solved until my check out . They have old safety boxes The sheets were not clean as their were bed bugs in my bed.
Stayed 2 nights in Sep 2022
Response from Management on 15 Sept 2022
Dear Ali,Thank you for taking the time to share your feedback with us. It’s disheartening to hear that you were not entirely comfortable during your stay, and we apologise. We’ll investigate your concerns promptly to ensure immediate resolution. Again, we appreciate your time and hope you will consider staying with us again.

10/10 Excellent

SUBASH, Kajang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Good location.
Stayed 1 night in Aug 2022
Response from Executive Office on 15 Aug 2022
Dear Subash, Thank you for sharing your wonderful comments with us. I am pleased to know that you were satisfied with your experience of our spacious room, clean and location. I will be sure to share your compliment to the entire team as this will certainly motivate them to strive even better to meet the highest quality of service standard continuously. Thank you once again for sharing your positive feedback with us, and we look forward to the pleasure of welcoming you back to the hotel.

4/10 Poor

Lihcheran

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room cleaning service did not change my bedsheets and pillow cases for each of the 4 nights I stayed there. The cleaners came to clean in the unusual hours in noons while I was having my nap. The furnishings like wardrobe, cabinets and bathroom facilities are old and drab looking.
Stayed 4 nights in Jun 2022
Response from Management on 5 July 2022
Dear Lihcheran, Thank you for taking your time to share with us about your recent experience at Berjaya Penang Hotel. We are very sorry that your experience did not meet your expectations; hence please allow us to express our sincerest apologies. At Berjaya Penang Hotel, we strive to provide superior service to our respective guest, unfortunately this time we fell short of your expectations. Your feedback is important to us and please be rest assured that we are taking immediate measures to rectify these problems. Once again we appreciate your sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future.

4/10 Poor

Rajesh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lousy property. They could not find my reservation when we checked in at 9pm exhausted from our journey. After 30 mins wait, they gave us room keys and later found that only one elevator works. It takes a minimum of another 30 mins to be able to board the elevator. Same with coming down. Rooms are in need of desperate renovation. Bathroom fittings Rusty and dirty. Never again to this Place !!!
Stayed 1 night in Jun 2022
Response from Management on 5 July 2022
Dear Rajesh, Thank you for taking the time to share your review. We are sorry to read that not everything about our hotel was to your liking. While we do carry out work whenever necessary to ensure that our rooms and overall facilities are up to date, we have noted your feedback. I apologize that our ongoing elevator upgrading project resulted in longer wait times and ultimately detracted from your experience with us. We have opened up two of our service elevators to our guests, in addition to the two out of three guest elevators that are still functional. We therefore now have 4 elevators ready to service our guests during peak times and reduce the wait time. We do hope to be able to welcome you back for a more pleasant stay in the future.

8/10 Good

Sunthar

Stayed 1 night in May 2022
Response from Reservation Team on 9 May 2022
Dear Guest, Thanks for staying with us.

8/10 Good

Suzanah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Reservation Team on 26 Mar 2022
Dear Guest, Thanks for staying with us! We appreciate your kind review and rating.

6/10 Okay

Mohd

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in took long - the process is slow since too many papers. Lift will cause bottleneck during peak hour. At the time of visit only 2/3 working.
Stayed 1 night in Dec 2021
Response from Reservation Team on 6 Dec 2021
Dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Reservation Team on 5 May 2021
Dear Guest, Thanks for staying with us! We appreciate your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A bit scary sound
Stayed 1 night in Oct 2020
Response from Reservation Team on 28 Oct 2020
Dear Guest, Thanks for staying with us! We appreciate your review and we will take note on your feedback.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Reservation Team on 14 Oct 2020
Dear Guest, Thanks for staying with us! We appreciate your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2020
Response from Reservation Team on 16 July 2020
Dear Guest, Thanks for staying with us ! We appreciate your review

8/10 Good

Anantharaja

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Reservation Team on 22 June 2020
Dear Guest, Thanks for staying with us !

8/10 Good

CHEW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Reservation Team on 12 Mar 2020
Dear Guest, Thanks for staying with us! We appreciate your feedback.

10/10 Excellent

Thurgashini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
It was just right
Stayed 1 night in Feb 2020
Response from Reservation Team on 12 Mar 2020
Dear Guest, Thanks for staying with us! We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
I was on the 9th floor Room 906 and our view was a water tank enclosed by a wall. Uncomfortable and disappointed with the view from the room window.
Stayed 2 nights in Feb 2020
Response from Reservation Team on 12 Mar 2020
Dear Guest, Thanks for staying with us! We will take note on your feedback.

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019
Response from Reservation Team on 9 Jan 2020
Dear Guest, Thanks for staying with us! We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
valuable price and comfortable
Stayed 1 night in Dec 2019
Response from Reservation Team on 9 Jan 2020
Dear Guest, Thanks for staying with us! We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel a bit old
Stayed 1 night in Dec 2019
Response from Reservation Team on 9 Jan 2020
Dear Guest, Thanks for staying with us! We will take note on your feedback.

8/10 Good

Marcius

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean and comfort. Close to Adventist
Satistfy. Room is comfort and clean. Trotoar carpet is smelly
Stayed 2 nights in Nov 2019
Response from Reservation Team on 4 Dec 2019
Dear Guest, Thanks for staying with us ! We appreciate on your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s quite near to the hospital that we want to go to so it is quite convenient
Stayed 3 nights in Nov 2019
Response from Reservation Team on 4 Dec 2019
Dear Guest, Thanks for staying with us! We appreciate on your feedback.

2/10 Terrible

Traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We suffered from bed bugs the entire night. We will not return to this hotel again.
Stayed 1 night in Nov 2019
Response from Reservation Department on 26 Nov 2019
Dear Guest, Sorry for the inconvenience caused. We will take note on your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the first night, the beds were not done! Had to complain, but the other days were ok
Stayed 3 nights in Oct 2019
Response from Reservation Team on 12 Nov 2019
Dear Guest, Thanks for staying with us. We will take note on your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
too old, too dirty, poor services, needs a complete overhaul, no proper ramp for the disabled. rooms poorly maintained. bath too high for elderly people to climb into for a shower and many other problems too much to mention. Charges high for the services offered.
Stayed 2 nights in Oct 2019
Response from Reservation Team on 12 Nov 2019
Dear Guest, Thanks for staying with us. We will take note your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Reservation Team on 12 Nov 2019
Dear Guest, Thanks for staying with us !

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is old, the light is very dim
Stayed 1 night in Oct 2019
Response from Reservation Team on 21 Oct 2019
Dear Guest, Thanks for staying with us! We will take note on your feedback!

4/10 Poor

Haw

Liked: Staff & service
Disliked: Property conditions & facilities
very worn out hotel
hotel is extremely old and dated. the fabrics and upholstery is worn and the bathroom is in fairly poor shape.... we had to cover the chairs with a towel as we frankly had no confidence in the cleanliness. beds were not confortable at best. hotel surroundings were really nice with plenty of stuff to eat. i however don't think i would consider staying in this hotel again
Stayed 3 nights in Oct 2019
Response from Reservation Team on 8 Oct 2019
Dear Guest, Thanks for staying with us! We will take note on your feedback!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and conference room
Stayed 2 nights in Sep 2019
Response from Reservation Team on 10 Sept 2019
Dear Guest, Thanks for staying with us! We appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Reservation Team on 10 Aug 2019
Dear Guest, Thanks for staying with us !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public transport such as Taxi, bus are conveniently available.
Stayed 1 night in Jul 2019
Response from Reservation Team on 24 July 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

CHOONG SAN

Disliked: Property conditions & facilities, room comfort
Disappointed
Strongly not recommended. The furnitures and fittings in the room which I am staying are very old. The laminated flooring is acceptable. There is no hair dryer provided, you need to ask for it. The so called 4 stars are overrated. To me, I give a rating of less than 2 stars.
Stayed 2 nights in Jul 2019
Response from Reservation Team on 24 July 2019
Dear Guest, Thanks for staying with us. We will take note on your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Reservation Team on 24 July 2019
Dear Guest, Thanks for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Property is old, lighting is dim, with musky smell. Need to walk up a flight of steps to enter the hotel. May be challenging for elderly. Staff is friendly and attentive.
Stayed 2 nights in Jul 2019
Response from Reservation Team on 13 July 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great service. Amazing
Stayed 4 nights in Jun 2019
Response from Reservation Team on 13 June 2019
Dear Guest, Thanks for staying with us !!! We appreciate your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel that not worth 4 star
I booked two days. But finally turned out I just stayed one night. The water of toilet seat flush out continuously. The water leaking sound affected my sleeping quality.
Stayed 2 nights in Apr 2019
Response from Reservation Team on 7 May 2019
Dear Guest, Thanks for staying with us !! We will take note on your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The Aircondition system is too old; we could not sleep properly as sweated a lot. The toilet flush system/piping is also too old; need to improve. other than that we like the location and neatness,service.
Stayed 3 nights in Apr 2019
Response from Reservation Team on 30 Apr 2019
Dear Guest, Thanks for staying with us. We will take note on your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Reservation Team on 30 Apr 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Feb 2019
Response from Reservation Team on 30 Apr 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!