Lobby

Reviews of PARKROYAL Parramatta

4.5 out of 5
PARKROYAL Parramatta
30 Phillip Street, Parramatta, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1009 reviews" "
Rating 8 - Good. 313 out of 1009 reviews" "
Rating 6 - Okay. 100 out of 1009 reviews" "
Rating 4 - Poor. 35 out of 1009 reviews" "
Rating 2 - Terrible. 30 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Maxine Rani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We lost a night of sleep due to noisy neighbours
Stayed 2 nights in Mar 2024

10/10 Excellent

Lishan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a premier king corner suite which was huge! I loved the small window from the bath to the living room where i could relax but also watch a bit of tellie. Service and staff are fantastic and so nice. I would definitely recommend
Stayed 1 night in Mar 2024
Response from James on 25 Mar 2024
Dear Lishan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Simun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the function i was out
Stayed 2 nights in Mar 2024
Response from James on 25 Mar 2024
Dear Simun,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern & overall very enjoyable.
Stayed 1 night in Mar 2024
Response from James on 16 Mar 2024
Dear Adam,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Danielle

Travelled with family and small children
Location of accommodation is great but the hotel seems slow and no one really knows what is going on. We spent 35 minutes standing in the queue to check in. Got to our room and within a couple of minutes house keeping was knocking on the door to make it up. Came back five minutes later knocking again. No towels at the pool. Pool water very low. I'd expect this lack of attention to detail immediately after covid but 2 years on isn't really good enough. Wouldn't stay again.
Stayed 1 night in Mar 2024
Response from James on 10 Mar 2024
Dear Danielle,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Parramatta. Wonderful rooms.
Stayed 1 night in Mar 2024
Response from James on 7 Mar 2024
Dear Luka,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 1 Mar 2024
Dear Lisa,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 1 night in Feb 2024
Response from James on 1 Mar 2024
Dear Natalie,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

6/10 Okay

Erin

Travelled with family
Staff were fine when serving you. Weren’t overly attendantive, didn’t say hello when walking past reception. The foyer was dirty with leaves and debris. The room was clean as expected.
Stayed 1 night in Feb 2024
Response from James on 2 Mar 2024
Dear Erin,We highly appreciate that you took the time to share your feedback from your recent stay. Your satisfaction is our utmost priority and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Aila

Stayed 2 nights in Feb 2024
Response from Emil on 23 Mar 2024
Dear Aila,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

6/10 Okay

kyle

Business traveller
Liked: Cleanliness, staff & service
Staff are great but the property is a bit outdated and not maintained very well.
Stayed 1 night in Feb 2024
Response from James on 23 Feb 2024
Dear Kyle,Thank you for taking the time to complete our survey. Your responses will help up serve you and our other future guests better. We truly value your feedback and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here on my next trip to Sydney
Stayed 3 nights in Feb 2024
Response from James on 21 Feb 2024
Dear David,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

OFUCHI

good
Stayed 1 night in Feb 2024
Response from James on 13 Feb 2024
Dear Ofuchi,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Saumil

Stayed 2 nights in Feb 2024
Response from Emil on 23 Mar 2024
Dear Saumil,Thank you for choosing to stay with us at PARKROYAL Parramatta and for taking the time to leave us such a positive review! We are delighted to hear that you had a fantastic experience with us.It is always rewarding for our team to receive such positive feedback, as we strive to provide all our guests with exceptional service and a memorable stay.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing PARKROYAL Parramatta.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jade on 11 Feb 2024
Dear BenThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place for our 1 night stay. Close to lots if eateries and transport. Definitely will stay again
Stayed 1 night in Feb 2024
Response from Jade on 11 Feb 2024
Dear Gregory,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No microwave
Stayed 2 nights in Feb 2024
Response from James on 10 Feb 2024
Dear Susan,We highly appreciate that you took the time to share your feedback from your recent stay. Unfortunately we do not have microwaves in the room but we do offer heating food at reception. Hopefully it did not affect your overall stay and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

8/10 Good

pieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, lovely entrance, good parking. Our room was spacious.
Stayed 1 night in Jan 2024
Response from James on 16 Jan 2024
Dear Pieta,Thank you for sharing your experience at PARKROYAL Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you found the room comfortable. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many restaurants. Ferry to Circular Quay is a couple of blocks away. The new metro station is around the corner. Great position for everything we needed.
Stayed 2 nights in Jan 2024
Response from Jade on 12 Jan 2024
Dear Keith,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jade on 12 Jan 2024
Dear Manish,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The toilets in the reception area were dirty and not cleaned, I wasn’t able to use them in the condo on they were left in.
Stayed 4 nights in Dec 2023
Response from Donna on 9 Jan 2024
Dear Daniel,The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future.Kind Regards,Donna MoloneyFront Office Manager

4/10 Poor

Ak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to complain twice about excessive noise. The first night, two separate couples kept us awake. The initial couple began with extremely loud music, while the second couple (a "crack head" according to the ladiespartner) woke us up at 3 am, screaming and cursing at each other. The disturbance was so severe that my children woke up scared and terrified. I and another guest had to call the manager twice to request police intervention. The following day, hoping for a good night's sleep before our 9 am flight, one of the couples again started with loud TV noise after 10 pm. I had to call twice to request them to lower the volume. Additionally, the cleaner exhibited a terrible attitude and refused to replenish the milk or provide a sanitary bag.
Stayed 4 nights in Jan 2024
Response from Donna on 9 Jan 2024
Dear Ak,Thanks for taking the time to leave us a review. We apologize for your experience and that other guests of the hotel were not sensitive to the comfort of others. We hope to be able to welcome you back in the future and ask that you request a quiet location next time you stay with us. Kind regards, Donna MoloneyFront Office Manager

6/10 Okay

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cracked vanity in bathroom. Dated looking room and a fridge that had to be replaced
Stayed 3 nights in Jan 2024
Response from Donna on 9 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. I did attempt to make contact with you to rectify the situation, but unfortunately, our paths did not cross. I also asked the Duty Manager to follow up with you to no avail either. I do hope that we can welcome you back to the hotel in the future. Sincerely,Donna MoloneyFront Office Manager

10/10 Excellent

Indika

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and a great stay overall
Stayed 2 nights in Dec 2023
Response from Jade on 2 Jan 2024
Dear Indika,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to main attractions, very professional friendly staff the buffet has so much choices clean and fresh. The staff were attentive and helpful.
Stayed 1 night in Dec 2023
Response from Jade on 2 Jan 2024
Dear Sharon,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Harshithaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place but the room temperature was difficult to control.
Stayed 1 night in Dec 2023
Response from Jade on 26 Dec 2023
Dear Harshithaa,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Nathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I'd love to say good things regarding the hotel but simply can not, the location would be the only thing good going for it. From the in training reception staff who had no idea of the services and or appropriate details to discuss. The lifts need updating, the rooms are clean and updated however bed was hard and pillows looked great but due to there larger than normal size in the middle of the night you had no support. Breakfast unfortunately was cold and wait staff also looked as though they were in training and unable to understand English. We asked for tomato sauce and were met with a blank look and then carried on with his task at hand.
Stayed 1 night in Dec 2023
Response from Donna on 27 Dec 2023
Dear Nathan,We are grateful that you have taken the time to complete this survey and draw our attention to what appears to have been a lapse in our otherwise high level of service delivery. Please accept our sincerest apologies for the experience you have described in answering the review. It is always our intention to ensure our guests experience the best our hotel has to offer; however, it appears in this case we have unfortunately let you down. Your feedback is important to us, and should you stay at the PARKROYAL PARRAMATTA in the future, we would hope to improve upon the experience you have unfortunately had during this stay.Thank you once again for completing this survey.Kind Regards,Donna MoloneyFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the Park Royal
Great hotel. Excellent location. Close to transport and restaurants
Stayed 1 night in Dec 2023
Response from Jade on 26 Dec 2023
Dear David,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Nathan

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Jade on 22 Dec 2023
Dear Nathan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

2/10 Terrible

Brendon

Stayed 1 night in Dec 2023
Response from Donna on 27 Dec 2023
Dear Brendon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Donna MoloneyFront Office Manager

8/10 Good

Erin

Stayed 1 night in Dec 2023
Response from James on 18 Dec 2023
Dear Erin,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

4/10 Poor

John

Stayed 5 nights in Dec 2023
Response from James on 17 Dec 2023
Dear John,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jade on 16 Dec 2023
Dear MichaelThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Renae

Stayed 1 night in Dec 2023
Response from Donna on 2 Jan 2024
Dear Renae,Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one.Kind Regards,Donna MoloneyFront Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James on 17 Dec 2023
Dear MichaelThank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

8/10 Good

Peta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jade on 9 Dec 2023
Dear Peta,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jade on 8 Dec 2023
Dear Jim,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Dec 2023
Response from Jade on 8 Dec 2023
Dear Jimmy,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Bronwyn

Liked: Staff & service
There was visible mould in the tired bathroom. My room was, unfortunately, close to the lift so it was noisy with people coming and going and the lift dinging. Take your earplugs, you'll hear your neighbours and the aircon sounds like a jet. Staff at front desk were very nice.
Stayed 1 night in Dec 2023
Response from James on 17 Dec 2023
Dear Bronwyn,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. If you were unhappy with any aspect of your room, the staff at our 24 hour reception are able to assist in rectifying any issues brought to our attention during your stay and can also offer a room move. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthdayboy
We were staying for my birthday and a show. Staff allowed us to check in early and also upgraded us. Room was superb and staff were very helpful.
Stayed 1 night in Dec 2023
Response from Jade on 8 Dec 2023
Dear Kenneth,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

8/10 Good

Vlasta

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jade on 8 Dec 2023
Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

8/10 Good

PREDRAG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok nice hotel close to everything
Stayed 1 night in Dec 2023
Response from James on 17 Dec 2023
Dear Predrag,Thank you for sharing your experience at PARKROYAL Parramatta. I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,James ArbizoGuest Services Manager

6/10 Okay

Changjun

Stayed 1 night in Dec 2023
Response from Jade on 26 Dec 2023
Dear Changjun,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Chris

Liked: Staff & service
The room was a bit dated and the shower recess had mould. Also, I question whether the rooms are regularly vacuumed given the extra tv remote on the floor when I checked in. No bottled water in the room which was odd. I arrived an hour early, only to be told the room was ready, but I would have to pay an extra $60. I had to go out and wander around for an hour to avoid that add-on charge which is a bit poor.
Stayed 1 night in Dec 2023
Response from James on 17 Dec 2023
Dear Chris,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. If you were unhappy with any aspect of your room, the staff at our 24 hour reception are able to assist in rectifying any issues brought to our attention during your stay and can also offer a room move. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

10/10 Excellent

Glen

Stayed 1 night in Dec 2023
Response from Jade on 8 Dec 2023
Dear Glen,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 Okay

Emma

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Was a nice stay, staff were great and the dining and bar experience was amazing food but room was looking out to the back of the building/ shops bins rubbish etc that was unattractive and a bit disappointing.
Stayed 2 nights in Nov 2023
Response from Jade on 8 Dec 2023
Dear Emma,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

8/10 Good

Dan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Jade on 8 Dec 2023
Dear Dan,Thank you for the review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Jade HannonAssistant Manager

6/10 Okay

tiffany

Stayed 1 night in Nov 2023
Response from Donna on 27 Dec 2023
Dear Tiffany,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Donna MoloneyFront Office Manager

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely and comfortable. Staff fantastic and very helpful. There were a few small issues with ordering room service and getting into contact with front desk, but overall it was a good stay.
Stayed 1 night in Nov 2023
Response from Jade on 28 Nov 2023
Dear Kim,Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA. Kind Regards,Jade HannonAssistant Manager

8/10 Good

Annett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 2 nights in Nov 2023
Response from James on 26 Nov 2023
Dear Annett,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and found our location perfect for your travel purpose. We hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager