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Reviews of Hotel Gracelands

4 out of 5
Hotel Gracelands
7-9 Bushman Street, Parkes, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 416 reviews" "
Rating 8 - Good. 122 out of 416 reviews" "
Rating 6 - Okay. 49 out of 416 reviews" "
Rating 4 - Poor. 19 out of 416 reviews" "
Rating 2 - Terrible. 5 out of 416 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in times were between 2pm to 7pm I got there at 2pm and waited two hours and even phoned them and got no reply. As I had travelled from Moree I was tired so had to find another hotel as no one showed up at all to book me in. I think it’s terrible that they can take your money and you stick to your side of the deal but they absolutely didn’t. I want my money back now please as soon as possible.
Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Aug 2023

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

wayne

Stayed 1 night in Aug 2023

8/10 Good

Lien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the hotel as it is located away from the main highway and, therefore, in a quiet area. The double room we had was small but very clean. Because it is on ground level, we could hear the noise from guests staying above doing their normal routines early in the morning.
Stayed 1 night in Aug 2023

10/10 Excellent

Gaye

Stayed 2 nights in Jul 2023
Response from Management on 8 Aug 2023
Very happy that you enjoyed yiur stay

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and neat
Stayed 1 night in Jul 2023
Response from Management on 24 July 2023
Paul thank you for the review, glad you enjoyed your stay with us and look forward to your return.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on 22 July 2023
Thank you for the review Sean, hope to see you again soon.

10/10 Excellent

Sally

Stayed 2 nights in Jul 2023
Response from Management on 8 Aug 2023
glad you enjoyed your stay

10/10 Excellent

Terry

Stayed 2 nights in Jun 2023
Response from Management on 8 Aug 2023
Thank you for your review. Glad you enjoyed your stay

10/10 Excellent

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.The property feels and smells clean and fresh. Love the large bath tub in the executive king room.
Stayed 1 night in Jul 2023
Response from Management on 9 July 2023
Thanks Helmut, so glad you enjoyed your stay. We thank you for your review and hope to see you again soon.

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Jul 2023
Response from Management on 3 July 2023
Vince, glad you enjoyed your stay with us, it was our pleasure.

10/10 Excellent

Lynne

Travelled with partner
Liked: Property conditions & facilities
.
Stayed 2 nights in Jun 2023
Response from Management on 3 July 2023
Thanks Lynne for the Review hope to see you soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful friendly staff!
Stayed 1 night in Jul 2023
Response from Management on 2 July 2023
Thank you Lisa for the kind words, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the bathroom sink was rather small and nowhere to hang your clothes in the shower area' Other than that it was excellent.
Stayed 3 nights in Jun 2023
Response from Management on 1 July 2023
Thanks Ken for the review, glad you enjoyed your stay with us.

6/10 Okay

SHARRONNE

Liked: Cleanliness, staff & service
We didn t find the room cozy & i didn t shower as the bathroom was just so so cold
Stayed 1 night in Jun 2023
Response from Management on 1 July 2023
thanks for the review sharronne, sorry about the bathroom , we have aircon in all rooms for your comfort. or was is the water? as we have continuous hot water.

10/10 Excellent

alison

Stayed 1 night in Jun 2023
Response from Management on 27 June 2023
Thanks Alison for the kind review, see you again soon

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value
Stayed 1 night in Jun 2023
Response from Management on 5 June 2023
Thank you Anthony for the review, glad you had a great stay with us.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for our stay with some work on the road with comfy chair and desk. Restaurant was great for dinner with terrific service and lovely ambience.
Stayed 1 night in Jun 2023
Response from Management on 5 June 2023
Thank you Anne for the Kind Review, the staff and I are glad you had a great time with us and we are looking forward to seeing you again.

10/10 Excellent

Bruce

Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and everything that I needed
Stayed 1 night in May 2023
Response from Management on 19 May 2023
Thank you Susan for the Review, glad we could assist you with an easy check in and were glad you enjoyed your stay with us.

10/10 Excellent

Gary

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 14 May 2023
Thank you Gary for the kind review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on 26 Apr 2023
Thank you Phillip for the kind review, glad you enjoyed your stay with us and see you again soon

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel walking distance to shops - amenities. Fast check in, friendly staff. Clean and comfortable.
Stayed 2 nights in Apr 2023
Response from Management on 21 Apr 2023
Thanks Darren for the kind words, hope to see you again soon

8/10 Good

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to town center. Nice clean place. The only negative really was the size of our double room. Very compact .Not ideal if you have a problem with enclosed tight spaces.
Stayed 1 night in Apr 2023
Response from Management on 19 Apr 2023
thanks for the review, glad you enjoyed the stay, we will take your suggestions on board

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, modern and clean rooms. Great restaurant (a little pricey but excellent food).
Stayed 1 night in Apr 2023
Response from Management on 19 Apr 2023
Thanks for the review glad you enjoyed your stay with us

8/10 Good

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was small barely enough room to swing a cat but on the good side extremely clean. Parking was a joke because the motel is also a public bar so no set parking for paying guests
Stayed 1 night in Apr 2023
Response from Management on 15 Apr 2023
Thanks Tom for the review , glad the room was up to standard

6/10 Okay

Lyndall

Travelled with family
External pictures do not match the hotel, very creative use of lights or photoshop! Rooms are small but workable. The interior is much nicer then anticipated given the tired appearance outside.
Stayed 1 night in Apr 2023
Response from Management on 12 Apr 2023
Thanks Lyndall for the review, your concerns have been passed on and glad you enjoyed your stay

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay, awesome feed. Will be back
Response from Management on 12 Apr 2023
Thanks for the review Mathew, glad you enjoyed the restaurant and facilities. look forward to seeing you again.

10/10 Excellent

Vanessa l

Stayed 1 night in Apr 2023
Response from Management on 5 Apr 2023
Glad you had a great stay Vanessa hope to see you again soon

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy. Central. Clean and recently renovated
Stayed 1 night in Mar 2023
Response from Management on 1 Apr 2023
Thankyou for your review, Glad you enjoyed your stay at Gracelands and hope to see you again :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight on the way to Mudgee
Excellent stay and meal at Hotel Gracelands - only concern was that the bed was a bit soft and bouncy
Stayed 1 night in Mar 2023
Response from Management on 10 Mar 2023
Thanks for your review this will be looked into.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy friendly staff
Response from Management on 26 Feb 2023
Thank you Erin for the kind review, we are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Louise

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff!!
Stayed 1 night in Feb 2023
Response from Management on 23 Feb 2023
Thank you for the kind words Louise look forward to see you again.

10/10 Excellent

Tracie

Stayed 1 night in Feb 2023
Response from Management on 5 Feb 2023
Thank you tracie glad you enjoyed your stay with us and thanks for the review.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Management on 23 Jan 2023
Thankyou for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Great price. Excellent
Response from Management on 23 Jan 2023
Thanks for the review Peter, glad you had a great time and hope to see you again soon.

10/10 Excellent

Kylie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Management on 22 July 2023
Thanks for the review, look forward to seeing you again soon

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and easy. Room was small for 1 person imagine 2 people. Bathroom was very small. Restaurant was fantastic.
Stayed 1 night in Dec 2022
Response from Management on 8 Dec 2022
Thank you Cameron for the review so glad you enjoyed our restarant and hope to see you again soon.

8/10 Good

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Great find, comfy bed and restaurant food was amazing! Friendly staff as well.
Stayed 3 nights in Nov 2022
Response from Management on 4 Dec 2022
Hi Stacey Thank you for the kind words we are glad you enjoyed your stay with us, hope to see you again soon.

2/10 Terrible

Hanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room with bugs in shower Left immediately could not stay here
Stayed 1 night in Nov 2022
Response from Management on 24 Nov 2022
Hi Hanna sorry to hear about this, if you had informed us about this issue we could have moved you to another room

6/10 Okay

BARRY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
THE ROOM WAS WAY TOO SMALL FOR 2 PEOPLE AND THE RECEPTIONIST PARKED HIS CAR UNDERCOVER AND ACROSS THE FRONT DOORS ALL THE TIME [2 DAYS ] VERY DISAPPOINTING .
Stayed 2 nights in Nov 2022
Response from Management on 14 Nov 2022
thank you for you review

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, Scott and partner were so welcoming and accomodating, made us feel at home.
Response from Management on 6 Nov 2022
Thankyou for the kind words and hope to see again soon.

6/10 Okay

Narlie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was clean and tidy. Although the pictures are not what it looks like today, i had to double check i was at the right motel
Stayed 1 night in Sep 2022

10/10 Excellent

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spotless and comfortable and had fresh modern decor. The property is well run and the staff are friendly. The location is quiet but within walking distance of the centre of town. There is convenient off-street parking at the front of the building.
Stayed 1 night in Sep 2022
Response from Management on 30 Sept 2022
Marguerite thanks for the review and so glad you ejoyed your stay with us, hope to see you again soon.

10/10 Excellent

Sourabh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and nice room service
Stayed 2 nights in Sep 2022
Response from Management on 28 Sept 2022
Thanks for the kind review, look forward to seeing you again

10/10 Excellent

Wendy

Stayed 1 night in Sep 2022
Response from Management on 22 July 2023
Thanks for the kind review

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Great service clean rooms
Stayed 1 night in Sep 2022
Response from Management on 17 Sept 2022
Thanks for the review Andrew glad you enjoyed your stay with us, hope to see you again soon.

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant and food were great
Stayed 2 nights in Sep 2022
Response from Management on 15 Sept 2022
Thank you Carmel for the kind word we are so glad you had a great experence at our restaurant

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was nice and quiet location, overall the room was great. The window sills needed wiping down, was all covered in bugs and web.
Stayed 1 night in Sep 2022
Response from Management on 15 Sept 2022
Thank you for the review this is being taken care of immediately.