The style of the hotel was incredible, beautifully designed inside. The hallway with changing pictures was mesmerising and the room theme and size was awesome!
Unfortunately check in was very slow, there was only a short queue but it seemed to take a good 15- 20 minutes per family to get booked in.
And there was an oversight in payment (where I didn’t pay on arrival like I should of. Having booked it months ago I had forgotten and their system didn’t pick it up)
But they did call the room at nearly 11 PM to advise that we hadn’t. After 3 long Disney days and a 10 hour journey home the following day being woken up by what sounded like an alarm was not ideal, especially due to their oversight.
In the morning they apologised and tried to offer something additional but we were leaving so early they couldn’t offer anything. Didn’t seem like they were prepared to reduce the room cost slightly though as a kind gesture.
It was a shame as the bed was the most comfortable bed I’d slept on during the holiday and I’d have had the best nights sleep without the interruption. Having been shook up by the alarming call I had a lot less sleep than I’d have liked.
Despite that though, the staff were very pleasant. Very friendly and helpful.
Other quick points. They did do cooked breakfast (small selection) but the beans had meat pieces in it.
And wasn’t expecting to pay 15 EUR for parking overnight in their car park. I clearly missed that.