6/10 Okay
clair f., Ayr
4 Nov 2023
Liked: Cleanliness
Lovely property
Accommodation is lovely and perfect for a visit to Disneyland. There were a few issues tho as there was no house handbook with any information. Such as WIFI code or how to work the heating ect. I had to request the WiFi code the following day and ask about the heating. I was told they would send someone out the following day and when I told them I would be a Disneyland no one was sent out (we were only here from the Friday - Monday). It was raining the full three days we were there so knowing how to work the heating would have been beneficial for us especially after being out all day in the cold and rain. Communication also is not quick. If all information had been put in a handbook it would have eliminated the need to go back and forth trying to get the information that I still had not gotten before we left. There were 2 coffee pods for the Nespresso machine along with sugar and 2 chocolate croissants. Maybe leaving normal coffee and tea would have been more beneficial.
It's such a shame as the apartment was lovely but was very much let down by not being able to use the heating, not having the WI-FI code until the second day and the bad communication
clair f.
Stayed 3 nights in Oct 2023