3 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas
Check availability

Reviews of The Grove Resort & Water Park Orlando

4 out of 5
The Grove Resort & Water Park Orlando
14501 Grove Resort Avenue, Winter Garden, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 2781 out of 5246 reviews" "
Rating 8 - Good. 1114 out of 5246 reviews" "
Rating 6 - Okay. 662 out of 5246 reviews" "
Rating 4 - Poor. 352 out of 5246 reviews" "
Rating 2 - Terrible. 337 out of 5246 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Apr 2024

6/10 Okay

NIcole

Travelled with family
Liked: Cleanliness, staff & service
The property is nice and well kept. There was some minor nitpicky things I could mention ( dirty pool, garbage in the hallway), but over all it’s fine. Staff was friendly and helpful. Ashley at the front desk was cheerful and helpful- even at 2am! Marie at the waterpark restaurant was great too. Drawbacks- what you think You might be saving by staying in here, is a joke. They over charge for everything. Food at the market, alcohol, and activities- specifically Flowrider at the water park- They don’t openly mention that it’s not included in the waterpark, but then want to charge $35 for what they say is half an hour (shared with 5 other people- works out to be about 7 mins for the price). If you’re traveling with teenagers- the waterpark is ok. It only has two slides and a lazy river. Younger kids have a smaller area to enjoy. The food was fine. We didn’t eat at the Venetian- the menu was limited and over priced for a nice dinner so we went off grounds. The pool restaurants were good- your normal Burger and fries, but pricey. We ended up getting some groceries from Uber eats- since we didn’t have a car. That helped with saving a little money on snacks. Personally- I would spend my money on an all inclusive place in Mexico or the Caribbean before coming back here.
Stayed 3 nights in Apr 2024
Response from Hayden on 24 Apr 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

4/10 Poor

Lindsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have been staying here for years because it is a beautiful property with great amenities and rooms and have always referred friends and family to check it out. This time however, our service was terrible from the minute we walked in. We had to wait several hours for a room after normal check in hours. When showing how unhappy we were, the front desk staff would start to talk in Spanish to one another and then look at us...clearly talking about us. One gentlemen was trying to ask out the lady on a date while checking us in. Very unprofessional. There was no bedding for the pull out couch and when trying to call downstairs for hours, there was no answer. When we headed down to the front desk, there were several staff members standing there. Said it could take hours before bedding arrived even at 10:30pm. Bedding did not come until 7am the next morning. The pull out couch also had staples coming out in which my child cut himself on. Told the front desk and they did not care. Garbage bags were not provided and was like pulling teeth to get anyone to drop one off for us. The beds were not made completely with bottom sheet folded to expose mattress. Stains on the bedding and pillows. None of the TV remotes worked and one of the bedroom TV's cables were dangling from the wall. There were only 4 bath towels and no wash clothes for 3 bathrooms. When requesting late checkout, they wanted to charge us which was not right when we did not receive a room until 3 hours after check in.
Stayed 4 nights in Apr 2024
Response from Hayden on 24 Apr 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Excellent

Arnel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the water park and spacious room.
Stayed 2 nights in Apr 2024
Response from Hayden on 24 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort
Stayed 1 night in Apr 2024
Response from Hayden on 23 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

4/10 Poor

Allah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t appear to have cleaned the room great. Also need to update furniture that’s been damaged.
Stayed 4 nights in Mar 2024
Response from Hayden on 23 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

8/10 Good

Michele

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I wish the transportation will be more reliable for the Disney Parks.
Stayed 4 nights in Mar 2024
Response from Hayden on 22 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Ayahna Nelaya

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, practically brand new. Shaunte at The Longboard was great.
Stayed 3 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Vergo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
worth the money however food and workers not so great. every other experience was beautiful
Stayed 2 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hayden on 23 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hayden on 23 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were put on the Valencia Restaurant waiting list for over an hour, and when we got seated with three kids they said we couldn’t eat in and we had to take it, when they should’ve said they didn’t have the time to attend us from the beginning,very bad customer service
Stayed 2 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

lisselot, lawrenceville

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great Maria was very attentive with helping me with the room I wanted with a view to the pool
Stayed 3 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Vanshika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing time. Would surely come back for another vacation.
Stayed 5 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

2/10 Terrible

Morgan, Middleburg

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Size of the room we reserved was nice. It was overrated and a “expensive cheap” stay. Needs more and friendlier staff. Nice to have the “water park” on site and the multiple pools. Don’t really recommend and we won’t be staying here again
Stayed 2 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!! Room or should I say apartment was more than expected
Stayed 5 nights in Feb 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

8/10 Good

Quantessa Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Hayden on 23 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall it’s a great value for families. However lots of hidden fees and extras. The rooms and buildings also need a refresh of painting and minor repairs. My bedroom ceiling was very flimsy and wobbly. Felt like it was going to fall off the wall in the middle of the night . The other issue is the parking is terrible. Only parking are the parking garages in each building. The spaces are very narrow and many columns that it made parking very tight. You felt like you were going to hit any parked cars or the columns. The spaces are not made for trucks or large suvs. It was very stressful to park. The pool and water park were awesome and staff working were so friendly and professional. Enjoyed my stay but the stress of the parking garage really would make me think twice about staying there again.
Stayed 2 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, was fantastic
Stayed 2 nights in Apr 2024
Response from Hayden on 24 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

6/10 Okay

YARIEL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are not in a great condition, expect to get a fee for even a towel! Food options are very limited! Overall not a great experience for the price
Stayed 3 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Need more food
Stayed 4 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Halmar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort
Stayed 6 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

8/10 Good

Corey

Travelled with family and small children
Liked: Amenities
We had some concerns with our room upon arrival with cleanliness. Other than that it was great.
Stayed 6 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

2/10 Terrible

SADE, stamford

Disliked: Cleanliness, staff & service, property conditions & facilities
So I was going to give the resort a 1 star but because of the manager Ricardo i’m giving resort a 2 star . 1 the pictures are exaggerated the suit is not what to expect . They don’t give you a broom or mop in your room so be prepared to order one off door dash to clean your room . There’s no events every day. They had Karaoke night &the guys who work karaoke night are really cool they gave my daughter balloons & song her happy birthday . However other than Karaoke they don’t have any other event . There’s nothing to do on this resort but swim . Once your done swimming your stuck in your room watching a tv ,that the volume doesn’t get loud Me and my family went to Disney was promised a shuttle bus back to the resort, however the shuttle bus abandoned us . I had my six month old baby who is now sick with the cold &my five-year-old daughter who was outside for two hours waiting for shuttle . When I called the resort asking, where is the shuttle? They told me that is not their problem. They gave me the Dispatch number we called Dispatch & he told us he will be there soon so we waited Two hours 12:15 am went past we called the Dispatch again he continue to hang up the phone on us .They told me to take a Uber & they will reimburse me however they NEVER reimburse me for the uber . However The next morning I saw Ricardo the manager and he did end up giving us a 75$ gift card to get some food . If you work hard for your money DONT CHOOSE THIS RESORT ITS NOT WORTH IT .
Stayed 1 night in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

CHRISTINA MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay this will be at the top of my list for future Disney trips. The room was amazing with two bedrooms with on suite bathrooms so we can be on one side and the kids in the other. Make sure you reserve pool side seats or you will be hard pressed to get a seat at the main pool.
Stayed 7 nights in Feb 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

8/10 Good

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained. Staff are friendly and water park is very popular with the kids. The rooms are very spacious, housekeeping is very fast. The washer and dryer is very convenient. Only thing is that the floor is not super clean. I would still rate the resort in 4.5 stars.
Stayed 6 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

6/10 Okay

Osmand

Travelled with family
Disliked: Cleanliness, staff & service
Staff needs training and property needs TLC
Stayed 8 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Yandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water activities, however the Surf is for an additional fee, and only one Hot pool
Stayed 2 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

6/10 Okay

Philip J

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Showing its age. Pool area and water park were nice.
Stayed 5 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Property conditions & facilities
Springs pool cafe
Stayed 5 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Grove!!!
Stayed 3 nights in Apr 2024
Response from Hayden on 19 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Velma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fun
Stayed 1 night in Mar 2024
Response from Hayden on 19 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

8/10 Good

Stevan

Liked: Staff & service, property conditions & facilities
Room was very dirty. Had to pay for early check in when on Expedia it says we can for Free when ava
Stayed 1 night in Apr 2024
Response from Hayden on 19 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

6/10 Okay

sierra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hayden on 22 Apr 2024
We're sorry to hear about your experience. Thank you for sharing your feedback, which we take seriously. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Meagan

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Hayden on 22 Apr 2024
We're grateful for your kind words. Thank you for taking the time to share your review with us. We hope to see you again soon.

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing time at The Grove. Could not recommend more. Everything you need at the property.
Stayed 4 nights in Apr 2024
Response from Hayden on 19 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hayden on 19 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

8/10 Good

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hayden on 19 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Anicka

Travelled with family and small children
Liked: Amenities
Love this resort, food is a lil pricey but it’s ok. Will be going back in the near future
Stayed 2 nights in Apr 2024
Response from Hayden on 18 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

8/10 Good

Keila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito lindo mas tudo muito longe !! Pontos negativos … tem que pagar parking / não tem onibus que busca no aeroporto / ônibus do Iara o park magic kingdom / longe dos outlets … A primeira vez a moça da recepção goi antipatica mas na segunda vez já foi mais simpática 😌
Stayed 5 nights in Apr 2024
Response from Hayden on 18 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome waterpark, modern and clean units, good on-.resort food/dining
Stayed 9 nights in Apr 2024
Response from Hayden on 17 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Karla, Whitman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved and we’ll be back. Convenient, a lot options for families. 10!
Stayed 3 nights in Apr 2024
Response from Hayden on 17 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

Anna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel itself is nice, well maintained. The rooms need to be upgraded.
Stayed 6 nights in Apr 2024
Response from Hayden on 17 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

6/10 Okay

Khaled

Liked: Cleanliness
Nice Waterpark, big rooms. It's far from many places. You have to pay high prices and fees for everything you consume. They did not clean on the 4th day.l of stay. Coffee is not good.
Stayed 7 nights in Apr 2024
Response from Hayden on 17 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids and adults!
Stayed 1 night in Apr 2024
Response from Hayden on 18 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time! Nice water parks! The rooms were very nice
Stayed 1 night in Apr 2024
Response from Hayden on 17 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

10/10 Excellent

Karen Maldonado

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks , good place for families
Stayed 5 nights in Apr 2024
Response from Hayden on 17 Apr 2024
Thank you for your positive feedback! It means a lot to us. We're looking forward to having you back in the future.

4/10 Poor

sophia

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hayden on 18 Apr 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.