Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of Four Points by Sheraton Orlando International Drive

3.5 out of 5
Four Points by Sheraton Orlando International Drive
5905 International Dr, Orlando, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 589 out of 1201 reviews" "
Rating 8 - Good. 257 out of 1201 reviews" "
Rating 6 - Okay. 167 out of 1201 reviews" "
Rating 4 - Poor. 91 out of 1201 reviews" "
Rating 2 - Terrible. 97 out of 1201 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Valerie

Travelled with family and small children
Disliked: Staff & service, amenities
Rude staff
Stayed 2 nights in Mar 2024
Response from Four Points by Sheraton I Drive on 23 Mar 2024
Valerie,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. My sincerest apology with regards to your feedback about one of our associates not being friendly. We take a lot of pride in ensuring a very "warm & friendly" atmosphere at our Resort. We appreciate you staying with us.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Four Points by Sheraton I Drive on 22 Mar 2024
Thank you Esther for your wonderful review.

6/10 Okay

Alexandra

Liked: Staff & service, property conditions & facilities
The staff are amazing first off I want to point that out the rooms are clean from my experience. I got there early and they accommodated me. They we’re also able to give me a different room than I booked online. The pool is a friendly area with a very warm water felt good on sore bodies. Food was average for a hotel plenty of places to eat around. The area around the hotel has gone down as expected with the economy And hurricane, increasing homelessness Florida resident. Which I found sad for this area, as it should have money to help for the most “ magical place on earth”… sarcasm. The one thing I experienced at this hotel was within 10 minutes I was stocked I was already shook up by a car accident and traveling alone. I was wearing a tank top that showed my cardiac scars and was in the elevator, for a moment I forgot how the elevator worked that I had to put my key up to it A male individual helped me and then from there it escalated to the point that I had to get security involved. Security was amazing. Managment was amazing and I had no other issues. They were very caring about the situation and took it very seriously. So even though this incident happened, I recommended this hotel as it is affordable for the area hotel staff are amazing, rooms are clean and they were always willing to help. These incidents can happen anywhere so the fact that they took it seriously is nice not every place does. I recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 20 Mar 2024
Alexandra, we're thrilled to know you enjoyed your time at the Four Points Orlando International Drive. I sincerely apologize for the inconvenience you encountered with another guest.It's rewarding to know that our team's hard work and dedication to providing quality service is recognized. We look forward to welcoming you back in the future.

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for hotel
Stayed 1 night in Mar 2024
Response from Four Points by Sheraton on 18 Mar 2024
Thank you Hai for your wonderful rating of our hotel. Hope to see you again soon.

6/10 Okay

Ronniesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Four Points by Sheraton I Drive on 19 Mar 2024
Thank you for your feedback Ronniesha

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 3 nights in Mar 2024
Response from Four Points by Sheraton on 17 Mar 2024
Thank you Travis for your wonderful rating. So happy you enjoyed our pool.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
It’s clean and affordable. Check in process was perfect
Stayed 1 night in Mar 2024
Response from Four Points by Sheraton I Drive on 16 Mar 2024
Stephanie,We are delighted to see you had a wonderful arrival experience and enjoyed the hotel. Thank you for staying with us.

10/10 Excellent

Rajesh, Bangalore

Stayed 1 night in Mar 2024
Response from Four Points by Sheraton I Drive on 9 Mar 2024
Rajesh, thank you for your perfect "5" rating.

10/10 Excellent

Tyrone

The area is very close to everything.
Stayed 1 night in Mar 2024
Response from Four Points by Sheraton on 4 Mar 2024
Thank you for your great feeback Tyrone.

2/10 Terrible

Dennis

Stayed 2 nights in Feb 2024
Response from Front Desk Team on 20 Mar 2024
We appreciate your feedback, Dennis. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Tingting

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and staff were super helpful and friendly. Only problem was not enough parking space…
Stayed 1 night in Feb 2024
Response from Four Points by Sheraton I Drive on 28 Feb 2024
Tingting,Glad to see you had a wonderful arrival process and experienced our friendly team. We appreciate your business.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton I Drive on 27 Feb 2024
Katherine,So happy to see you had a fantastic stay with us. Hope to see you again soon.

6/10 Okay

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was not given handicap accessible room as requested
Stayed 3 nights in Feb 2024
Response from Four Points by Sheraton I Drive on 24 Feb 2024
Judy,Thank you for taking the time to let us know about your experience while staying with us. Feedback is invaluable to us in our effort to improve the operation and particularly the level of consistency in our services.My sincerest apology for the concerns that you noted regarding not receiving the correct room type. Our goal is to provide each guest with their requested room type. Again, our apologies for any inconvenience.We appreciate your business.

4/10 Poor

Tanya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was definitely there but the overall rating of the rooms, bathroom, halls just no. Did end of staying one night running on 2hrs of sleep & a long flight. This place needs a huge upgrade, felt like I was at a super8. Was supposed to stay a few nights here ended going a much much nicer hotel with super nice rooms & complimentary breakfast!
Stayed 4 nights in Feb 2024
Response from Front Desk Team on 19 Feb 2024
Hello! We sincerely apologize that your stay felt short of exceeding your expectations. Your comments will help us as we continue to improve our guest experience. Should you decide to return to our property in the future, please do not hesitate to reach out so we can ensure your stay is a memorable one. Hope to see you again soon!

6/10 Okay

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better shower head little outdated
Stayed 1 night in Feb 2024
Response from Front Desk Team on 18 Feb 2024
Hello! We sincerely apologize for the inconvenience you encountered with the shower head from your room. We've notified our engineering team to get this addressed. Hope to see you again soon!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took the highest room available and Ohhh Myyy what a view!!! Alex at breakfast was amazing and couldn't do enough to help. Housekeeping is every other day, but that helps to keep the cost of a conveniently located hotel with an amazing view at an affordable price.
Stayed 6 nights in Feb 2024
Response from Four Points by Sheraton I Drive on 15 Feb 2024
Phil,We are so happy to see you had a fantastic stay with us. Glad you were able to experience the wonderful service from Alex in the Restaurant. we appreciate your business.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Four Points by Sheraton I Drive on 15 Feb 2024
Thank you Jeffrey for your wonderful rating regarding your recent stay with us. See you soon.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Hotel was nice
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton I Drive on 13 Feb 2024
Cynthia,Nice to see you enjoyed the hotel and our location. Thank you for staying with us.

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, amenities
Great atmosphere and kind staff!
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton I Drive on 6 Feb 2024
louis,Glad you enjoyed your stay with us. We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend staying at the Four Points by Sheraton which is located on International Drive in Orlando because it is conveniently located close to Universal Studios and there are many shops and restaurants within walking distance of this hotel.
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton I Drive on 5 Feb 2024
Glenn,So happy to see you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, not too far from universal parks with plenty of restaurants along the street. Room was large and clean with a fridge which was great. Staff were very friendly as well, pool was heated which was nice as it was cold outside.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton I Drive on 27 Jan 2024
Kelsie,So happy to see you had an excellent stay with us. We appreciate your business.

8/10 Good

Max

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Took 3 calls to get heater fixed...finally replaced ubit at 9pm!
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton on 22 Jan 2024
Max,Thank you for your feedback. We apologize in the delay in having your heater fixed. We appreciate your business.

6/10 Okay

OSCAR

Liked: Cleanliness, property conditions & facilities
Nos hospedamos en familia, el lugar esta cerca para hacer compras y restaurantes hay un Dennys al costado, el personal no sabe el español, todo lo demas.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton I Drive on 18 Jan 2024
Oscar,Thank you for your feedback. We are glad you enjoyed your stay. We do have numerous people on our staff including at the Front Desk who speak Spanish. See you soon.

8/10 Good

Jacob

Liked: Cleanliness
Nice Stay, good location on I Drive.
Response from Four Points by Sheraton on 13 Jan 2024
Jacob,Glad you enjoyed your stay with us.See you again soon.

10/10 Excellent

Maria, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton I Drive on 12 Jan 2024
Maria,So happy to know you enjoyed your stay.Have a wonderful day.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton on 8 Jan 2024
Thank you Andrew for your perfect rating.

10/10 Excellent

Ricardo

Travelled with partner
The staff is friendly and very professional I have stayed here before and the property maintenance has diminished a bit other than that I would say I would repeat my stay
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on 8 Jan 2024
Ricardo,Glad to hear you experienced our friendly team during your stay. Sorry for any maintenance issues.

6/10 Okay

CANDIDO

Travelled with family
Liked: Staff & service
The property is beautiful outside and inside, however the rooms are outdated. I expected more beautiful of a room, but unfortunately, it was outdated for being the Four Seasons.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on 8 Jan 2024
Thank you for your feedback.

10/10 Excellent

Beatris

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Four Points by Sheraton on 13 Jan 2024
Thank you Beatris for your wonderful rating.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton on 5 Jan 2024
Thank you Anne for your wonderful feedback

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My view from my room was amazing and beautiful loved it I will definitely stay there again.
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on 5 Jan 2024
Kathy, glad you enjoyed your amazing view

10/10 Excellent

krou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on 28 Dec 2023
Krou,Thank you for your fantastic "5" rating regarding your recent stay with us. Hope to see you again soon.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendant was very thoughtful.
Response from Alejandra on 7 Feb 2024
Dear Lynette, we are glad you were happy with the service received by the Front Desk. We appreciate your feedback. Thank you for staying with us.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton I Drive on 26 Dec 2023
Juan,Thank you for your feedback.

10/10 Excellent

Olushola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Four Points by Sheraton on 21 Dec 2023
Thank you Olushola for your great rating

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton I Drive on 19 Dec 2023
Hello Ronald,Thank you for your perfect "10" rating regarding your recent stay with us. We appreciate your business.

8/10 Good

ernest

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton I Drive on 19 Dec 2023
Thank you for your feedback Ernest.

10/10 Excellent

francisco

Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton on 17 Dec 2023
Francisco,Thank you for your perfect "5" rating regarding your recent stay with us. We appreciate your business.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gear hotel with a perfect location.
Nice hotel with an excellent location for the theme parks. Friendly staff, clean rooms, and plenty of amenities. Have stayed here before and will do so again.
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton on 16 Dec 2023
Arnold,We are happy to know that you felt the staff was friendly, clean rooms and overall enjoyed the hotel. Thank you for your business.

10/10 Excellent

Mukti Prakash

Travelled with family and small children
Clean, location everything perfect
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on 15 Dec 2023
Mukti,So happy you enjoyed your stay with us.

10/10 Excellent

James L, WASHINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located. Convenient to Universal and other attractions. Eating options are quite good. Shopping is too easy with major and minor malls in abundance.
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton I Drive on 13 Dec 2023
James,So happy to see you enjoyed your stay with us. We appreciate your business.

10/10 Excellent

Alannys

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton on 12 Dec 2023
Alannys,Thank you for your perfect "5" rating regarding your recent stay with us.

10/10 Excellent

Re-Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton I Drive on 13 Dec 2023
Re-Chia,Thank you for your perfect "10" rating regarding your recent stay with us. Hope to see you again soon.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton I Drive on 12 Dec 2023
John, thank you for your excellent rating about your recent stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not bad, but not great
Upon check in, the staff didn’t tell us anything about the hotel. For example, what floors to find ice, check out details/options, anything about shuttle services. The bathroom door didn’t close correctly and kept popping open.
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton I Drive on 12 Dec 2023
Thank you for your feedback. We apologize that the Front Desk did not provide you information about the hotel upon check-in. We will be sure to follow-up on this.

10/10 Excellent

Anders

Travelled with partner
Very good service
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton I Drive on 12 Dec 2023
Glad you had a wonderful stay with us Anders.

10/10 Excellent

Efrain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Four Points by Sheraton on 4 Dec 2023
Thank you Efrain for your wonderful "10" rating.Glad you enjoyed your stay with us.

6/10 Okay

Dennis

Stayed 2 nights in Nov 2023
Response from Four Points by Sheraton I Drive on 29 Nov 2023
Thank you for your feedback Dennis.

10/10 Excellent

Hector L

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Free water, good rooms.
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton I Drive on 29 Nov 2023
Hector,So happy to see you had a wonderful stay with us and enjoyed the room.