Outdoor pool

Reviews of DoubleTree by Hilton at the Entrance to Universal Orlando

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 3443 out of 6427 reviews" "
Rating 8 - Good. 1454 out of 6427 reviews" "
Rating 6 - Okay. 780 out of 6427 reviews" "
Rating 4 - Poor. 402 out of 6427 reviews" "
Rating 2 - Terrible. 348 out of 6427 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Kettle Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean. Lobby well kept. Options for dining were good and some close by to walk to. Love the fountain outside Starbucks. Sipping away, enjoying Mother Nature:)
Stayed 4 nights in Apr 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took great care of us we checked in early and got to leave late too!
Stayed 1 night in Apr 2024

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and really close to Universal. Restaurants in the hotel and a few more walking distance. Close to shopping too.
Stayed 4 nights in Apr 2024

8/10 Good

reema

Liked: Staff & service
Very nice service and enjoy my stay here
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Reema, thank you for leaving this positive review about your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted to hear that our efficient service exceeded your expectations. It would be a pleasure to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kayan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable room. Friendly and accomodating staff. Very nice centrally located hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kayan, it's terrific to hear that you had an enjoyable stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're particularly pleased to know you appreciated our tidy and budget-friendly accommodations, as well as our affable team members. Your recognition of our central location is gratifying, too. We look forward to welcoming you back for another pleasant experience.

10/10 Excellent

Elizabeth, New London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Thank you for the 5 out of 5 rating, Elizabeth!We're thrilled to see how much you enjoyed staying at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

zajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Great services
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Zajaira, it's delightful to hear that you enjoyed the services at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your kind words and look forward to your return. Safe travels until then!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Sharon, thank you for your wonderful words! We're thrilled to hear that you found the service at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando exceptional. Our team members strive to create a memorable experience for our valued guests. We look forward to welcoming you back soon.

8/10 Good

Lianett

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent location as it is walking distance to universal and saves you from paying parking at the parks. The hotel lobby has many different options to eat and is very nice. The room is spacious and clean.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Lianett, it's wonderful you enjoyed your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're pleased you found our location convenient for your visits to the nearby parks and appreciated the wide variety of dining options in our lobby. It's also great to hear you enjoyed your room's ample space and cleanliness. We hope to welcome you back on your next visit to Orlando.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Jesus, we see that your experience with us did not meet your expectations, and we truly regret to hear that. Your feedback, even without the specifics, is greatly appreciated as it helps us improve. We hope to have another chance to enhance your experience in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Linda, it's fantastic to know your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando met your expectations. We hope to welcome you again in the near future for another perfect stay. Thank you for choosing us!

8/10 Good

Timeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and the staff were great. The toilet in my room was having issues but other than that my stay was amazing!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Timeka, it's wonderful to know that you appreciated the cleanliness and prime location of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! Our team members indeed strive to provide a great experience. Though we're sorry to hear you encountered an issue with your room facilities, we're glad it didn't hinder the overall enjoyment of your stay. We look forward to welcoming you back for an even more amazing stay in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a little over priced.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Christina, thank you for your feedback. At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we always aim to provide value in every aspect of your stay. Your observation regarding breakfast pricing is important to us and will be taken into consideration. We look forward to welcoming you back for another great experience.

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room needed some updates and a paint job but other than that we were very happy.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Candice, thank you for sharing your feedback. At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we appreciate your note about the room's condition. We constantly strive to ensure our accommodations are in the best possible state. It's delightful to know you were generally pleased with your stay. We look forward to welcoming you back in the future, providing an even more satisfying experience.

8/10 Good

Mithuna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Mithuna, we thank you for choosing DoubleTree by Hilton Hotel at the Entrance to Universal Orlando and for your valuable rating. Your feedback encourages us to always aim for exceptional service. We look forward to the opportunity of welcoming you back.

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Guy, it's great to hear that you enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We pride ourselves on offering a pleasant environment and we're thrilled you thought so too. Looking forward to welcoming you back soon.

8/10 Good

Mabel Yin Ting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Walking distance to Universal Studios and close to premium outlets was great. Hotel had all the basic amenities plus good size pool, Starbucks, restaurants and ice cream shop on premise. My only complaint is that there was literally only one hook in the washroom for a room that sleeps four. A towel rack in the bathroom and few extra hooks in the room would have been nice for clothes and wet bathing suits/towels. That should be an easy fix for hotel management.
Stayed 7 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for your feedback about your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're pleased to hear you enjoyed our close proximity to Universal Studios and outlets, including on-site amenities. Concerning the washroom's hook facilities, we certainly value these practical suggestions and will convey them to our team for consideration. We hope to have the opportunity to accommodate you in the future and enhance your overall experience.

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, convenient to attractions.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Billy, it's marvelous to learn that you found the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando to be a fantastic base for your vacation, with both beauty and convenience at its forefront. Your kind words mean a great deal to us, and we're thrilled you had a great stay. Please consider us for your next trip to Orlando; we'd be honored to host you again.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing, Rachel!At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Easy 10 minute walk to parks over bridge.
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Denise, it's fantastic that you found the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando well-situated for accessing the parks. We're delighted our location enhanced your visit. Looking forward to your next stay with us.

10/10 Excellent

Carolyn Santos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and always available. The food on the property was good. It was easy access to Universal Studios Orlando
Stayed 6 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Carolyn, we're thrilled to know that your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was enjoyable. It's wonderful to hear that our team members were friendly and always there to assist you, and that you found the food enjoyable. Your mention of the easy access to Universal Studios Orlando reassures us that our location is indeed convenient for our guests. We appreciate your kind feedback and hope to welcome you back soon.

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
The property is average but it is well located to turnpike and Universal. It takes about 10 minutes walking to the Universal City walk.
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Maria, thank you for taking the time to share your experience. We're pleased to hear that you found our hotel's location convenient for your travels. Our proximity to Universal and major transportation routes is something that guests frequently appreciate. We hope to welcome you back, offering an even greater experience next time.

8/10 Good

Crystal Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean this hotel was and how close to everything it is. There’s a shuttle to Universal Studios which is great. You book in lobby. Takes you there and back. Check in process was simple, they give out warm chocolate chip cookies. There’s a restaurant/bar in lobby, food is just okay for how expensive it is. There’s a Starbucks, pizza place (forget name) and another restaurant as well on property. They will try to have you attend and purchase a special for which they give you Hilton reward points. Would definitely recommend and stay again.
Response from Customer Service on 19 Apr 2024
Crystal, your feedback is greatly appreciated! Your commendation about the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando's cleanliness and proximity to local attractions is wonderful to hear. We're also thrilled you found the shuttle service useful. It's equally good to know that our diverse dining options were well-received and you enjoyed our warm chocolate chip cookies at check-in. We understand that you had an observation about the pricing and be assured we regularly review our food offerings to ensure good value. As for the Hilton reward points, we regret to know you found this less than ideal. Nevertheless, knowing you would recommend us and chose to stay again makes us extremely happy. Looking forward to welcoming you again in the future.

10/10 Excellent

Nouran

Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the amazing rating, Nouran!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando soon!Thanks again for leaving your feedback!

8/10 Good

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice but can be a little noisy at night
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Erica, it's great to hear that you appreciated the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. However, we're sorry if the ambient noise at night impacted your stay, as we aim to maintain a peaceful environment for our guests. We'll strive to improve on this aspect. We hope to have another opportunity to enhance your experience with us.

6/10 Okay

Tiffany, Jersey City

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Your basic no frills hotel. Convenient location, but to say it's across the street from universal is a bit of a stretch. It is across from the entrance, but it's about a 15 min walk to city walk and a 20 mins walk to the parks. The condition of the bathrooms were pretty terrible. But otherwise a decent stay and friendly and helpful staff. The highlight was the breakfast buffet. All in all, I'd stay again. But nothing to write home about.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Tiffany, thank you for your balanced review. We're pleased that our convenient location and breakfast buffet made a positive impact on your stay. It seems, however, that your experience with the walking distance to nearby attractions and the condition of the bathrooms wasn't entirely satisfying. Improving guest experience remains a top priority, and your insights help us highlight areas needing attention. We appreciate your comments about our friendly team members and are glad you'd consider returning. Expect an enhanced experience on your next visit.

2/10 Terrible

Deven

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
We appreciate your feedback, Deven.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
John, it's delightful to see you had a wonderful stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We take pride in ensuring our guests experience top-notch hospitality. We eagerly look forward to your next visit. Thank you for choosing us!

4/10 Poor

Ceren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty the towels had stains the hair dryer didn’t work check out is 11 but housekeeping started to knock at 8 am than when I was in bathroom just came in the staff doesn’t speak English and front desk just only apologized
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Ceren, we regret to hear about the housekeeping issues and the poor breakfast experience you encountered. Rest assured, we are proactive in rectifying these areas for improvement. As for the language needs, our team members collectively speak a variety of languages, and we're saddened if there were any communication issues. Again, we apologize and assure you that your feedback is instrumental in refining our services. We aim to improve your perception in the future, should you choose to stay with us again.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!!
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Margarita, it's wonderful to hear that your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was delightful! We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Juan, it's fantastic to see your perfect rating of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! Our team is thrilled to know that your stay with us was most enjoyable. We can't wait to welcome you back on your next trip to the area. Safe travels!

10/10 Excellent

Yessenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the parking. I stayed for 2 days and they charged me $123 dollars. Just parked at night and leaving each day by 7am. More expensive than Manhattan New York 😞😒
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Yessenia, thank you for your feedback. We understand that your experience with parking wasn't ideal. Please note that our parking rates reflect the area's competitive pricing. Despite this, we're glad to hear that you chose our hotel and we hope that the rest of the services at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando matched your expectations.

10/10 Excellent

Reka

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Reka, it's wonderful to hear that you had a very pleasant experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Your positive feedback is much appreciated, and it's our hope that we'll have another opportunity to welcome you back.

10/10 Excellent

Kendra, Scituate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff go above and beyond. Great amenities, well appointed rooms, super convenient!
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Kendra, it's fantastic to hear your appreciation for our dedicated team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're thrilled our wide range of amenities and well-designed rooms enhanced your stay, and that you enjoyed our prime location. We can't wait to welcome you back for another superb visit!

10/10 Excellent

Cristhian, Union City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is great to reach universal studios but also great for shopping malls, other restaurants etc.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Cristhian, we're delighted to hear you appreciated the convenient location of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Accessibility to Universal Studios and shopping venues is certainly a factor we're proud of, not forgetting the diverse culinary experiences around. We hope your explorations were both enjoyable and memorable. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Asha, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was nice. The room was clean and beautiful.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Asha, it's wonderful to read about your experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted to hear that our team members provided pleasant service and you appreciated the cleanliness and aesthetics of your room. We hope to welcome you back soon on your next trip to Orlando.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Jamie, it's fantastic to hear that you had a seamless experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted to know we met your expectations and hope to have the opportunity to serve you again in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Joe, it's wonderful to hear your positive sentiment towards the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. When next you visit, we hope to see you enjoying our facilities once more.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing. Center of universal and other attractions.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Betty, it's wonderful to hear you found your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando amazing with the convenience of being close to attractions. We hope to welcome you back soon for another stellar experience.

10/10 Excellent

Annette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was amazing from start to finish. The hotel staff were very friendly and welcoming.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Annette, it's wonderful to hear you had an impressive experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're thrilled to learn that our team members made you feel welcomed and valued from start to finish. Thank you for sharing your delight! We eagerly look forward to welcoming you back in the future.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some of the calking in the bathroom needs replacing
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Ruth, it's great to know you had an overall satisfying stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your keen eye, sharing your observation regarding bathroom maintenance. Rest assured, your feedback is important, and we've passed it onto our maintenance team for attention. Thank you for choosing us and we can't wait to have you back.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is very nice. The beds were super comfortable. I have a lot of sleeping issues and can hardly ever get comfortable, but I had no issues at all. It was wonderful. Walking distance to the parks. The only downside is that you have to pay $31 for parking per each day that you are at the property. Other than that it is a great property and I plan on staying here again next time I go to Universal.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Christopher, we're thrilled to hear that your stay at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was a pleasant one. It's delightful to know that our plush beds contributed to your quality rest. Being in proximity to the parks is indeed one of the conveniences we're proud to offer. We appreciate your feedback about the parking fees and we are always evaluating guest comments to improve overall experiences. Your plans to return are the highest compliment we could receive. We're looking forward to welcoming you back.

10/10 Excellent

Nikkita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and the staff were always pleasant and helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Nikkita, we're glad to hear that our DoubleTree by Hilton Hotel at the Entrance to Universal Orlando provided the convenience you sought. It's always delightful to know that our team members were able to offer the friendly and supportive service we pride ourselves for. We hope to see you again soon!

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very convenient. The water pressure was terrible for showering. The card keys only worked half of the time.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Sheldon, it's wonderful to hear that you appreciated the cleanliness and convenience of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're sorry some elements did not meet your expectations. Regarding the water pressure and accessibility concerns, we continuously strive to enhance these essential services. During your future stays, never hesitate to reach out to our team members. They are always eager to assist and enhance your experience. Thank you for choosing us, and we hope to welcome you back soon for a flawless stay.

10/10 Excellent

Mariely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Mariely, it's genuinely uplifting to see your praise for the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We strive to offer an excellent experience for our guests and it seems we hit the mark with you. We hope to have the pleasure of your company again in the future.

8/10 Good

JUP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for a visit to Universal attractions
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
It's great to hear that you appreciated the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando's strategic location. We hope to be your preferred hotel choice for future Universal theme park visits. Thank you.

8/10 Good

Chont'Nae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for taking the time to share your review with us, Chont'Nae!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Thank you and have a wonderful day!

10/10 Excellent

Danica, Lansford

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how big it was. I also loved that they had places to eat that you could pay cash with.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Danica, it's wonderful to hear that you appreciated the spaciousness of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando and our variety of dining options. We're pleased to offer flexible payment methods for our guests' convenience. Thank you for taking the time to share your experience and we hope to see you again soon.

2/10 Terrible

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in was horrible. The front desk young lady displayed discriminatory actions towards me and very rude. However, I spoke with the manager, Cathy, who was extremely accommodating and professional and made my stay enjoyable.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Paulette, we regret to hear about your initial encounter at our front desk. However, we're glad Cathy was able to step in and make a positive impact on the remainder of your stay. Addressing guests' concerns in a professional and accommodative manner is key to our service practices. We will certainly address this matter with our team members. We hope to offer you a more seamless check-in experience in the future.

10/10 Excellent

Vicky Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and nice property.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Vicky, thank you for your great review. We're thrilled to hear that the convenience and charm of DoubleTree by Hilton Hotel at the Entrance to Universal Orlando enhanced your stay. Your feedback is greatly appreciated and we hope to welcome you back soon.