In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Hyatt Place Omaha Downtown Old Market

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family
Liked: Amenities
Great location. Friendly staff. Room was clean and bed was comfortable. Plenty of room to stretch out. Breakfast was good.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Debra, your glowing feedback on the Hyatt Place Omaha Downtown Old Market is greatly appreciated. It's fantastic to know our prime location, welcoming team members, tidy accommodations, and tasty breakfast all contributed to your comfort and satisfaction. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised there wasn’t a hot tub that we noticed. The staff was extremely pleasant and helpful in recommendations for the area. Love that the floors aren’t carpet in the room, providing an additional feeling of cleanliness. Definitely stay at this property again.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Matthew, it's great to hear that you've enjoyed your stay at Hyatt Place Omaha Downtown Old Market and found our team members to be helpful. We're glad that you also appreciated our cleanliness standards and our hardwood flooring. While we don't have a hot tub, we hope that our other amenities met your needs. We can't wait to welcome you back for another pleasant stay.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shops and restaurants. Also a short uber ride to the casinos.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Melissa, it's great to hear you found the location of Hyatt Place Omaha Downtown Old Market conveniently close to local amenities and attractions. We're glad you made the most of both the retail and dining options nearby, and that the nearby transport facilities were also useful for visiting local casinos. We hope to see you again soon!Best Regards,Stacy Parks - GM

10/10 Excellent

Kadie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its beautiful and the staff is soo friendly and helpful!
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Kadie, thank you for sharing your wonderful experience at Hyatt Place Omaha Downtown Old Market. It's delightful to know that our building's charm and the warm hospitality from our team members contributed to your positive stay. We appreciate your feedback and look forward to welcoming you back in the future.Best Regard,Stacy Parks- Gm

8/10 Good

Jeff, St Albert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Jeff, we're delighted to see you had a positive experience at Hyatt Place Omaha Downtown Old Market. Our team is dedicated to providing superior service and we're glad to know we are hitting the mark. We hope to welcome you back on your next visit to Omaha. Safe travels!Best Regards,Stacy Parks - GM

10/10 Excellent

Mark, Blair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and quiet facility. A must stay for anyone thinking of staying in the area.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Mark, thank you for recommending the Hyatt Place Omaha Downtown Old Market! It's great to hear that the peaceful environment and convenient location added value to your stay. We look forward to welcoming you back soon.Best Regards,Stacy Parks -GM

10/10 Excellent

Annika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Annika, thank you for choosing Hyatt Place Omaha Downtown Old Market. We are delighted you enjoyed our prime location and facilities. We appreciate your positive feedback and look forward to hosting you again in the future.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your plan is just walking around old market, it’s right in the middle of everything and the 24 hour gas station just across the street has a grocery store and just about anything you could think of.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Aaron, we're thrilled to hear that Hyatt Place Omaha Downtown Old Market's central location worked well for your plans. We're lucky to have such great amenities nearby. We hope to host your trip again the next time you're in town.

10/10 Excellent

Julia, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were exceptional. Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Julia, it's a pleasure to hear that you enjoyed your stay at Hyatt Place Omaha Downtown Old Market. Your kind words about our front desk team members are much appreciated. Thank you for choosing us, and we hope to have the opportunity to welcome you back soon.Best Regards,Stacy Parks -GM

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
William, it's wonderful to hear that your stay at Hyatt Place Omaha Downtown Old Market was satisfactory. Our team appreciates your feedback and is dedicated to maintaining this excellence for all our guests. We hope to have the pleasure of hosting you again in the future.Best Regards,Stacy Parks- GM

8/10 Good

Jayme

Travelled with family
Clean hotel, great location. Only complaint is the water kept turning off mid shower and you would have to wait a few minutes for it to turn back on.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Jayme, we're appreciative of your feedback for Hyatt Place Omaha Downtown Old Market. It's terrific to hear you found our property clean and centrally located. Concerning the intermittent shower water, we acknowledge the inconvenience this caused. We are constantly striving for facility improvement and your feedback will be valuable in this aspect. We look forward to extending an even better experience on your next visit.

6/10 Okay

Ron

Not as well kept as other Hyatt Place properties we have stayed at. Sink didn’t drain very well. Sliding door on shower was difficult to open and close, shower wasn’t very clean. Breakfast was below average.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Ron, it's unfortunate to hear about your less-than-satisfactory experience, specifically regarding bathroom amenities and breakfast quality. We aim to ensure every guest's stay is enjoyable, and we apologize this wasn't the case for your visit. Rest assured, we've taken note of your feedback and will utilize it to enhance our future performance.Best Regards,Stacy Parks - GM

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and new
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Lisa, your words simply made our day! We're thrilled to know you found the Hyatt Place Omaha Downtown Old Market to be fresh and immaculate. We look forward to having you back for another wonderful experience. Safe travels!Best Regards,Stacy Parks -GM

6/10 Okay

Malissa

Travelled with family
Liked: Cleanliness, staff & service
I really like the room very clean very nice.. but it was no hot water whatsoever, so none of us could take a shower. and the bathroom door it was unable the lock so that was not good Kurt
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Malissa, it's heartening to know that the cleanliness and ambiance of the room at Hyatt Place Omaha Downtown Old Market met your expectations. On the flip side, we're sorry to hear about your experiences regarding the hot water and the bathroom door. Please know our team members are committed to making sure our guests have a comfortable stay, and these issues are not reflective of our usual service standards. We've forwarded this to the maintenance team to ensure future guests do not have similar experiences. We hope to have another chance to better serve you on your next visit.

6/10 Okay

Ellen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was fine, nothing great but also not horrible. Pros: Friendly staff Convenient parking Breakfast was decent Cons: Had to request infant crib twice before it was brought to our room Pool was disgusting, smelled horrible and the bottom of the pool was slimy Shower drain cover was loose Coffee at breakfast was terrible
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Ellen, it's good to hear your stay was satisfactory, and that you found our team members welcoming. We're glad you also appreciated our parking and breakfast. We do take your concerns to heart, though. We apologize for the delay in providing you with an infant crib and for any less than impeccable areas you encountered around our amenities. Your coffee experience at breakfast also doesn't reflect the usually high quality we strive for. We're noting these points for review and action. Thank you for helping us improve.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service at check-in! Rooms were very nice and comfortable. The shops in the area were so much fun. We will definitely be back.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Tracy, it's delightful to hear about your satisfactory experience at Hyatt Place Omaha Downtown Old Market. It seems like the cozy rooms and outstanding service played a significant part in your stay. We also love that you had a great time exploring the local shops. Looking forward to welcoming you back soon for more memorable experiences.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Ali, thank you for taking the time to rate your stay at the Hyatt Place Omaha Downtown Old Market. We're pleased to know your visit met your expectations. Your feedback is valuable to us and we hope to have the opportunity to host you again in the future.Best Regards,Stacy Parks -GM

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Melanie, your kind words about the Hyatt Place Omaha Downtown Old Market are deeply appreciated. It's delightful to learn you had an enjoyable encounter with our team members. We hope to serve you again in the near future.Best Regards,Gabbie Hervey - DOS

8/10 Good

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
We appreciate you sharing this positive rating, Lena!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Omaha Downtown Old Market. We want to share an even more enjoyable experience with you next time.Best Regards,Gabbie Hervey - DOS

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was good and I would stay here again. All staff were very kind and helpful. The breakfast was great with a wide variety. The pool is very small and was too cool to swim very long. Housekeeping did not show up the second day we stayed. The third day they came and we were just about to leave and I asked them to come back in 5 min. They said they would but didn’t show up for hours later (we had already returned again). We had to request more blankets, towels and toilet paper daily. No microwaves in the room but did have one downstairs for use. Cleanliness overall was good. I am very picky about hotel cleanliness and I didn’t have an issue but I do wish housekeeping would have come daily. Overall we were satisfied and would stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Jill, thank you for taking the time to provide feedback on your recent stay at Hyatt Place Omaha Downtown Old Market. We're pleased that you found our team members to be kind and our breakfast selection to your liking. We have taken note of your comments about the pool temperature and the timing of our housekeeping service. These points will help us to enhance the comfort and satisfaction of our valued guests in the future. Additionally, we appreciate your compliments regarding the cleanliness of our hotel. We're looking forward to welcoming you back on your next visit.Best Regard,Gabbie DOS

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Dec 2023
Response from Customer Service on 7 Mar 2024
Stephanie, it's wonderful to hear that you had a fantastic stay at Hyatt Place Omaha Downtown Old Market. Your succinct but very positive feedback is truly encouraging. We hope to be your choice destination during your future visits to Omaha.Best Regards,Gabbie- DOS

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in downtown Omaha
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Thank you for taking the time to share your review with us, Emily!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Omaha Downtown Old Market. Thank you and have a wonderful day!Best Regards,Gabbie

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Pam, it's fantastic to learn that your stay at Hyatt Place Omaha Downtown Old Market was a great experience. Our team looks forward to welcoming you back for another pleasant visit. Safe travels until then!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place, very convenient to downtown
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Tom, it's wonderful to hear you found the Hyatt Place Omaha Downtown Old Market to be a pleasant and ideally located establishment. We appreciate your feedback and look forward to your next stay with us.Best Regards,Gabbie Hervey -DOS

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean room. Breakfast was good. only bad thing was the swimming pool area was very loud with very few in it. seemed to echo very bad. but i would go back. lots to look at within walking being in oldtown.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Keith, it's wonderful to hear that you admired the cleanliness and enjoyed breakfast at Hyatt Place Omaha Downtown Old Market. Your feedback about the noise in the pool area is appreciated and offers insights for potential improvements. We are thrilled at your willingness to return and enjoy more of what our favorable Old Market location has to offer.Looking forward to welcoming you back soon.Best Regards,Gabbie Hervey - Director of Sales Marketing

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was super friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Linda, we are thrilled to hear about your enjoyable stay at Hyatt Place Omaha Downtown Old Market. It's always wonderful receiving feedback about our spotlessly-kept rooms and the warm hospitality provided by our team members. We hope to have the pleasure of welcoming you back in the near future!Best Regards,Gabbie Hervey-DOS

4/10 Poor

Noah

Disliked: Staff & service, amenities, property conditions & facilities
Very rude front desk. Only cared about her phone and made it known she didn’t want to check me in. Room was clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Noah, we're disheartened to hear about your experience at the front desk. It's our priority to provide welcoming service, and we apologize if your interaction did not reflect that commitment. We're glad to hear, however, that you found the room to be clean. Your feedback is valuable in our continuous efforts to improve guest experiences.Best Regards,Gabbie Hervey -DOS

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Thank you for the great rating, Jill!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Omaha Downtown Old Market! We hope you plan on staying with us again soon!We're looking forward to your next visit!Best Regards,Gabbie Hervey- Director of Sales Marketing

8/10 Good

Sarah, Pleasanton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful! We had a room on the 10th floor that gave us a beautiful view of downtown Omaha!
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Sarah, thank you for sharing your experience at Hyatt Place Omaha Downtown Old Market. We're thrilled to hear that you enjoyed your room and the stunning vistas of the city that it provided. Your kind words are much appreciated and we look forward to welcoming you back in the near future.Best Regards,Gabbie -Director of Sales Marketing

10/10 Excellent

Marlayna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fun city!!
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Marlayna, it's terrific to hear that you found Hyatt Place Omaha Downtown Old Market to be a beautiful place to stay. We're delighted you enjoyed our dynamic city! Thanks for leaving a review and we hope to see you again soon.Best Regards,Gabbie

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good time
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Thank you for the excellent rating, Marcus!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Omaha Downtown Old Market! We look forward to hosting you again soon.Best Regards,Gabbie Hervey - AGM

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Parking garage lights were all burnt out and trash laying around felt unsafe!!
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Amanda, we regret to hear about your experience related to the lighting conditions and cleanliness of our parking facility. We appreciate this feedback as it allows us to continually improve the overall guest experience. Assuring our guest's safety and satisfaction is our utmost priority and we have passed on your concerns to the appropriate teams for quick resolution. We hope you consider giving us another chance in the future to prove this instance isn't indicative of our usual standards.Best Regards,Gabbie AGM

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family gathering and grandkids loved the pool!! Great breakfast!!
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Nancy, it's wonderful to hear that Hyatt Place Omaha Downtown Old Market had everything you needed for your family gathering. We're thrilled the pool was a hit with the grandkids and that you found our breakfast to be superb. We look forward to hosting your family again in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the feedback, David.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location and property.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Dominic, it's lovely to hear you enjoyed both the Hyatt Place Omaha Downtown Old Market and its locale. Your kind words about our property are greatly appreciated. We look forward to welcoming you back on your future travels.Best Regards,Gabbie Hervey - AGM

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was Great!!
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Thanks for the amazing rating, Robert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Omaha Downtown Old Market!Best Regards,Gabbie

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
I loved the location of the property. It was within walking distance of coffee shops, restaurants, attractions and stores. The staff was very nice and helped with arranging a taxi to the airport. The breakfast was wonderful too. I was pleasantly surprised to find so many interesting/fun things to do in Omaha and this hotel made it convenient to explore it all. I'll be back.
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Mary, it's lovely to hear you enjoyed your stay at Hyatt Place Omaha Downtown Old Market. We're thrilled you appreciated our prime location, helpful colleagues, and tasty breakfast. It's also fantastic that you discovered so many captivating activities in Omaha. We look forward to welcoming you back soon for another enjoyable experience!Best Regards,Gabbie

2/10 Terrible

Michaela

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We only had our room serviced once in the four days we were there. When we arrived, the sink in our bathroom was clogged and had standing water. The toilet and remote were both dirty. The front desk woman was rude and was too busy reading her book than to be bothered to help.
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Michaela, it's regrettable that your stay fell short of your expectations. It's concerning to hear you experienced issues with cleanliness and maintenance in your room. We strive to maintain a high standard of service, so we're disappointed to hear about your experience with the front desk. We value your feedback and will take this into consideration for improvements.Best Regards,Gabbie Hervey - AGM

8/10 Good

Ana

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Ana, thank you for choosing the Hyatt Place Omaha Downtown Old Market and for taking the time to rate your stay. We're sincerely delighted that your experience was a positive one. We hope to be your first choice when you visit Omaha again.Best Regards,Gabbie Hervey - AGM

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Kathryn, thank you for choosing Hyatt Place Omaha Downtown Old Market. It's fantastic to see your high rating and we appreciate your vote of confidence. We're grateful for your support and look forward to the opportunity of welcoming you back soon!Best Regards,Gabbie Hervey- Director of Sales Marketing

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Amie, thank you for your excellent rating! We're thrilled to learn you had an enjoyable stay at Hyatt Place Omaha Downtown Old Market. We certainly hope to have the pleasure of welcoming you back again in the near future. Safe travels!Best Regards,Gabbie AGM

10/10 Excellent

Thomas, Bend

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location are great!!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thomas, we're thrilled to hear you enjoyed your stay at Hyatt Place Omaha Downtown Old Market! Your kind words about our team members and central location are greatly appreciated. We're looking forward to welcoming you back on your next visit!Best Regards,Gabbie

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed
Room was not what we paid for and they were unwilling to fix it. I asked to speak to the manager and was sent to a voicemail that never called me back. One of the 2 elevators was broke. Very disappointed.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
We regret to hear that you faced difficulties during your stay. It's unsettling to learn you didn't get the room type you booked and we apologize over the communication issue with management. Your feedback regarding the elevator situation has been noted. Our team values guest experience and would certainly be more alert in handling such situations in the future. Despite these challenges, we hope you'll give us another chance to serve you better.Best Regards,Gabbie Hervey - AGM

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your driving your paying for parking. The last comment is about one or 2 guys going in and out of their rooms literally all night long. Not sure what they were up to, but it gave me an impression the night crew was renting to some shady characters.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
John, we're heartened to know your stay at Hyatt Place Omaha Downtown Old Market met most of your expectations. We apologize if you had concerns about the other guests. Rest assured, our team members prioritize our guests' safety and comfort. As for the parking concerns, we always try to offer the most competitive rates in the area. Thank you for your feedback and we'd be delighted to welcome you back.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in the Old Market. Close to everything so it's very walkable. Friendly staff and nice rooms. Attached parking garage. One of my favorite places to stay in Omaha.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Erick, it's wonderful to hear that Hyatt Place Omaha Downtown Old Market holds a special place in your travel experiences. We're pleased you found our location convenient and our rooms pleasant. It's fantastic to know our team members' friendliness added value to your stay. We're looking forward to welcoming you back next time your travels bring you to Omaha.

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for the 4-star rating, Christy!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Omaha Downtown Old Market. Thank you again for sharing!Best Regards,Gabbie

4/10 Poor

Verified traveller

Disliked: Staff & service
STAY AWAY
I wouldnt recommend this place. Breakfast is so small and gross. Literally only eggs, potatoes, and sausage. Then very HARD and NOT FRESH bagels and bread. Both mornings, there was no variety. I rather order delivery so you get hot food and actually edible food. Food was always cold. The room was dirty. Seemed like no one vacuumed. Then there was NO heat on. It was so damn cold in the room. The room was so cold, you cant shower without your hair freezing. The water didnt even get hot it stayed lukewarm. Cant use hair dryer to at least have some heat cause it sparked and started smoking. Room was full of smoke for the entrie stay. Stayed out of the room except for sleeping. Told the front desk and the lady was like thats to bad. You will have to deal with it. Didnt even care. Had to ask for extra blankets and got told no. So we slept with mulitple shirts on and layers of clothes just to try to sleep. NOT WORTH THE COST. its over priced. We were miserable.
Stayed 2 nights in Jan 2024
Response from Customer Service on 8 Jan 2024
We are deeply saddened to read about your unsatisfactory stay. It disappoints us that our breakfast selection did not cater to your taste, and we regret the inconvenience caused by room cleanliness and temperature control concerns. We also apologize that your interactions with our team members fell short of expectations. Rest assured, your comments will be addressed internally to improve future guest experiences. We genuinely hope for a second chance to better serve you.Best Regards,Gabbie

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great facility in a wonderful location. The staff were fabulous, and greeted us warmly. The free breakfast was also a nice perk. The location is extremely walkable to many features of the Old Market, and we appreciated the secure overnight parking. Our only concern was the pool lights. We were told that the pool lights would "turn off" at 10pm when the pool closed. My husband was with our children in the pool and the lights turned off, as they said it would. However, the pool was COMPLETE DARKNESS. There were about 15 teen girls in the pool who began shrieking loudly, and it was chaos. There were no emergency lights on, and it felt like a huge liability with all those bodies in the pool, no lights, water everywhere on the floors, etc. If you swim in the pool and don't want to get caught in complete darkness, get out by 10pm! I would suggest the hotel come up with another way to manage the pool area, because this could cause a lawsuit some day. Otherwise, a wonderful stay and a wonderful location. Highly recommend!
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Linda, it's fantastic to hear that you had a pleasant stay at Hyatt Place Omaha Downtown Old Market. We're delighted that our location, warm welcome from our team members, and the complimentary breakfast contributed positively to your experience.Your feedback regarding the pool lights is also invaluable, and we acknowledge your concern. We're committed to maintaining a safe environment for all our guests, including the swimming area. Ensuring the right lighting at pool closure is something we will certainly reflect upon.It's encouraging to learn that you would highly recommend us, despite these minor concerns. We hope to serve you and your family again in the near future with an even better experience.

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Customer Service on 9 Jan 2024
We appreciate your lovely rating, Angela!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Omaha Downtown Old Market soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a good breakfast and easy parking in the heart of the old market !
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
James, it's fantastic to know you found the Hyatt Place Omaha Downtown Old Market to be neat and enjoyed our breakfast offerings. We're also delighted to hear you appreciated the convenience of our parking, not to mention our prime location in the heart of the market. Look forward to welcoming you back soon!