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Moon Palace Jamaica – All Inclusive

Hotel Class
5 out of 5

Information

Reviews

4.3 / 5Excellent
541 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • All-inclusive

Map

What's nearby

  • Popular Location
    Turtle Beach
    2 min walk
  • Popular Location
    Ocho Rios Craft Park
    5 min walk
  • Popular Location
    Ocho Rios Clock Tower
    6 min walk
  • Airport
    Ocho Rios (OCJ-Ian Fleming Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Deluxe Resort View, 1 King Bed - Kids eat and stay free

    Room Amenities

    • Resort view
    • Sleeps 3
    More details
  • Deluxe Resort View, 2 Double Beds - Kids eat and stay free

    Room Amenities

    • Resort view
    • Sleeps 4
    More details
  • Deluxe Resort Ocean View with King Bed - Kids eat and stay free

    Room Amenities

    • Ocean view
    • Sleeps 3
    More details
  • Deluxe Resort Ocean View, 2 Double Beds - Kids eat and stay free

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Superior Deluxe Ocean View with balcony Up to 2500 USD Resort Credit - Kids eat and stay free

    Room Amenities

    • Ocean view
    • Sleeps 4
    More details
  • Governor Suite

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Family Room, 2 Bedrooms Up to 2500 USD Resort Credit - Kids eat and stay free

    Room Amenities

    • Partial ocean view
    • Sleeps 6
    More details

About this area

Ocho Rios

Located in Ocho Rios, Moon Palace Jamaica – All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Turtle Beach and Dunn's River Falls, while Dolphin Cove and Mystic Mountain are popular area attractions. Our guests appreciate the resort's location for the nightlife and sightseeing.

What's nearby

  • Popular Location
    Turtle Beach - 2 min walk
  • Popular Location
    Ocho Rios Craft Park - 5 min walk
  • Popular Location
    Ocho Rios Clock Tower - 6 min walk
  • Popular Location
    Turtle River Park - 8 min walk
  • Popular Location
    Mahogany Beach - 14 min walk

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • Where to eat
  • Buccaneers Reef – Pool-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • La Gondola – Theme restaurant offering Italian cuisine. Serves dinner daily.
  • Pier 8 – Pool-view restaurant offering seafood. Serves lunch and dinner daily.
  • Momo – Restaurant offering Japanese cuisine. Serves dinner.

About this property

Moon Palace Jamaica – All Inclusive

Catch some rays at the beach or spend the day relaxing at Moon Palace Jamaica – All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 705 individually furnished rooms feature free WiFi and iPod docks. For a bit of entertainment, LED TVs come with satellite channels, and guests will also appreciate thoughtful touches such as free minibar items and bathrobes.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Aerobics
Bartending
Dancing
Water fitness
Entertainment
On-site entertainment and activities
Access to on-site clubs
Other inclusions
Round-trip airport transfers

Policies

Check-in

Check-in between 3 PM - 11:30 PM
Minimum check-in age - 18

Special check-in instructions

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Property is also known as

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica Grande Ocho Rios
  • Moon Palace Jamaica Grande

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 4 restaurants and 2 coffee shops
  • 2 swim-up bars, 4 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free supervised childcare/activities
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 23 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 42-inch LED TV
  • iPod dock
  • premium channels
  • satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Nearby activities

Activities

  • Ecotours
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Theme parks

Where to eat

  • Buccaneers Reef – Pool-view buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily.
  • La Gondola – Theme restaurant offering Italian cuisine. Serves dinner daily.
  • Pier 8 – Pool-view restaurant offering seafood. Serves lunch and dinner daily.
  • Momo – Restaurant offering Japanese cuisine. Serves dinner.
  • Boulangerie – Coffee shop. Open 24 hours.
4.3

Excellent

5 - Excellent
324
4 - Good
127
3 - Okay
54
2 - Mediocre
22
1 - Poor
14
4.6
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.5
Property condition

2/5

I like the location of the property and the amenities I didn’t Ike the fact that I spent an entire day trying to get settled in my rooms. Then we are asked to attend a seminar for Resort Promotions within hours of checking in. Then they give you coupons that requires you to pay money on top. I got a spa coupon that didn’t even cover a treatment. I find front desk staff to be incompetent We were all locked out of our rooms a day before check out. All the Bonus Points issued wasn’t worth the papers they were printed on. Hotel marketing videos are noninclusive and only portray one culture. Buffet meals are always cold, and selection was sparsed.

Stayed 10 nights in Oct. 2019

4/5 Good

This traveller didn’t leave comments with their review
Stayed 4 nights in Nov. 2019

5/5 Excellent

This traveller didn’t leave comments with their review
Stayed 1 night in Nov. 2019

1/5

The Staff was very rude & they attitudes was disgusting. Only 3 ppl had since. The hotel need to know customers service training. From the day I land my foot on there property. & Until my Husband left. Everything about this trip was horrible. Room service & food was horrible & Ppl their attitude don’t make since to me if u in a work place working with ppl everyday & Can’t handle it u SHOULD NOT work There. Very Unprofessional WORSE TRIP EVER!

Stayed 9 nights in Oct. 2019

5/5 Excellent

Very relaxing property. Staff are nice , but very slow in motion. I recommend this property

Stayed 3 nights in Oct. 2019

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