Free daily continental breakfast

Reviews of The Shore House

2 out of 5
The Shore House
12534 Ocean Gateway, Ocean City, MD

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 220 reviews" "
Rating 8 - Good. 52 out of 220 reviews" "
Rating 6 - Okay. 37 out of 220 reviews" "
Rating 4 - Poor. 21 out of 220 reviews" "
Rating 2 - Terrible. 35 out of 220 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

BRANDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was cheap but still decent. The room was clean, staff friendly and environment was quiet. Only complaint is the "complimentary breakfast" consisted of apples, coffee and toast and the office didn't open to start serving breakfast until after 9am.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to boardwalk and seemed recently renovated.
Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Amenities
Great service
Stayed 1 night in Sep 2023

6/10 Okay

Katlyn

Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Small room
I have never stayed in a hotel room before where the room with the queen size bed and tv was about a 10x10...very small
Stayed 1 night in Sep 2023
Response from Kimberly on 30 Sept 2023
Patricia, thank you for taking the time to review our property. We do have a variety of room types the include a larger space. Thank you for staying at The Shore House.

4/10 Poor

Justin

Travelled with partner
Liked: Property conditions & facilities
The staff was never there when they said they would be, especially after 5pm when they should’ve been there later than that. There was an ant infestation in our first room but no one was there to assist us in the matter so we couldn’t stay for one of the two nights. The next day the property manager was kind and helped us choose a different room, one of which also had a few ants there as well. The same day we came back to our motel room around 10 pm and no one was there despite the manager telling us she would be there until 12am, so when our key cards refused to let us in, we couldn’t get any help and had to goto the microtel across the stress for someone to let us in via master key. The pool is awesome and has a hot tub but overall the room situation made it quite an unhappy stay.
Stayed 2 nights in Sep 2023
Response from Kimberly on 30 Sept 2023
Justin, thank you for reviewing our property. We do close up earlier in the off season, but we do give specific instructions if a guest is in need when the building is closed. Your room keys are activated at check in, for the number of days you reserved. Key cards will demagnetize if they are place by a cell phone, credit card, or even car key fobs. Thank you for staying at The Shore House.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
We booked this for bike week. Convenient location, clean room, it is small but we knew that when we booked this. Had an issue with hot water and within an hour maintenance was on the way. He explained that it takes a little while for the water ro warm up because the location of our room was so far away from the hot water heater. We had to let water run for about 5 minutes before it got hot. The staff was friendly and very helpful! The pool was an added bonus! If you are a smoker there is a designated area located pretty far away from our room and did not want to go there at night alone. If you are checking out before 9 a.m. when the office opens we were instructed to leave the keys in the room. It was a pleasant stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kimberly on 30 Sept 2023
We appreciate your business and thank you for staying at The Shore House.

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kimberly on 30 Sept 2023
Thank you for staying at The Shore House.

2/10 Terrible

Azhar

It was just okay
Stayed 1 night in Sep 2023
Response from Kimberly on 30 Sept 2023
Thank you for taking the time to review our property.

4/10 Poor

ROBERT

Disliked: Room comfort
cold shower
no hot water, no staff at checkout before 9am
Stayed 1 night in Sep 2023
Response from Kimberly on 30 Sept 2023
Thank you for reviewing our property, we do apologize for any issue you may have had with the water. In the off season, we open at 9am.

10/10 Excellent

Rhonda

Stayed 1 night in Sep 2023
Response from Kimberly on 30 Sept 2023
Thank you for staying at The Shore House.

8/10 Good

Kyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was nice to stay a night and look at the recent renovation but the room seemed too small and didn't have appliances.
Stayed 1 night in Sep 2023
Response from Kimberly on 14 Sept 2023
Kyung, thank you for taking the time to review our property. Your feedback is great appreciated.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kimberly on 14 Sept 2023
Thank you for staying at The Shore House.

10/10 Excellent

Diyerly

Super close to the beach and nice property. The room was clean and staff was very polite. It great for unplanned beach stay.
Stayed 1 night in Sep 2023
Response from Kimberly on 14 Sept 2023
Diyerly, we are thrilled to know that you enjoyed our convenient location, staff, and cleanliness of our rooms. We appreciated your feedback. Thank you for staying at The Shore House.

10/10 Excellent

Cassandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. We had originally booked with a different hotel, but after seeing the room we immediately left. We booked The Shore House at the last minute and we were able to get a room. Room was clean, mattress was super comfortable and we felt our belongings were safe.
Stayed 2 nights in Aug 2023
Response from Kimberly on 3 Sept 2023
Thank you for staying at The Shore House. It's great to know the staff was very accommodating. We do appreciate your feedback.

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is very small and dirty
Stayed 1 night in Sep 2023
Response from Kimberly on 3 Sept 2023
We appreciate all guest feedback. Thank you for staying at The Shore House.

2/10 Terrible

Oreille

Disliked: Property conditions & facilities
Propert manager is horrible, service was good to the extent of checking in that’s it. Bathroom light wasn’t attached to ceiling all the way so while the shower was on the ceiling leaked or dripped water. Proper cleaning and dusting needs be to done in every room. I had spiders, water bugs found while there my stay.. The audacity for this hotel to literally lie to me over the phone to tell me they kept a 75$ incidental fee because “I WAS SMOKING” and honestly I wasn’t smoking I can’t SMOKE I HAVE SEVERE ASTHMA DOCUMENTED AND I GET RANDOM DRUG SCREENED so how tf can I smoke if anything I was drunk asf literally. Horrible HOTEL and also fix your bathrooms while I was taking a shower the light above the shower isn’t even operating properly and it was leaking while I was in shower. NEVER WILL COME HERE AGAIN.
Stayed 2 nights in Aug 2023
Response from Kimberly on 2 Sept 2023
Oreille, the only contact you had with the property manager was in fact over the phone to discuss the evidence of smoking that took place in your room. Meanwhile, during the conversation you failed to mention majority of what was stated in this review. Once the room was inspected at checkout no bugs were found, and the lights were working appropriately. We do encourage all guest to leave honesty reviews. Thank you for staying at The Shore House.

2/10 Terrible

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Kimberly on 2 Sept 2023
Patricia, thank you for staying at The Shore House.

10/10 Excellent

Al-Farad

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great recoomened for anyone with pets kids or any tyoe of family situation.
Stayed 2 nights in Aug 2023
Response from Kimberly on 27 Aug 2023
Al-farad, thank you for taking the time to review our property. We appreciate all guest feedback. Unfortunately, we are not a pet friendly facility. Nevertheless, we are thrilled to hear that you and your family enjoyed your stay.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Good
The room was pretty good. AC did not work correctly but was cool. Temp. sensor way off. Only stated one night so not worth moving... No refrigerator in this room. For my stay not terrible. For families it may be a big deal. Not seen hotels without a refrigerator. Standard now days. Room was clean, not run down as most in OC are and overpriced.
Stayed 1 night in Aug 2023
Response from Kimberly on 27 Aug 2023
Thank you for taking the time to review our property. We do apologize for the issue you may of had with your A/C unit. If you would have informed the staff, we would of been able to handle the issue in a timely matter. We did take a look at that specific unit and it is now operating as it should. We do have refrigerators in certain room types at a difference in price. It's great to know that you did enjoy your stay. We do appreciate your feedback and we hope to see you in the future.

10/10 Excellent

Beverly

Stayed 4 nights in Aug 2023
Response from Kimberly on 16 Sept 2023
Beverly, thank you for reviewing our property! We hope to see you again in the near future.

2/10 Terrible

Reshae

Stayed 1 night in Aug 2023
Response from Kimberly on 16 Sept 2023
Reshae, we appreciate your feedback. Thank you for staying at The Shore House.

2/10 Terrible

Gerges

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom wasn't clean. Also, was missing the toilet paper! And no one in service after 5 pm. So, you can't get any help after 5 pm!! Bad and no recommend!!
Stayed 1 night in Aug 2023
Response from Kimberly on 27 Aug 2023
George, our rooms are cleaned and inspected after each guest's departure. We do apologize for any issues you may of experienced. We do not provide daily housekeeping due to Covid-19. Upon request we are able to assist in any way we can during any guest's stay. We do appreciate your feedback.

4/10 Poor

Selina

Stayed 1 night in Aug 2023
Response from Kimberly on 14 Sept 2023
Selina, thank you for staying at The Shore House.

10/10 Excellent

Sandra, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was fine for 1 night at the beach. The people were very noisy.
Stayed 1 night in Aug 2023
Response from Kimberly on 23 Aug 2023
Sandra, thank you for taking the time to review our property. We do apologize for any guest disturbances that you may have had. We do appreciate your feedback.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay in Ocmd. It was nice and had the things we needed. Kitchen to to cook for ourselves sometimes. The beds we’re comfortable. The tv was a little difficult to use , a lot of waiting to change channels but we didn’t need to use it much. The shower was ok for me but the shower doors were a little tough for my 6’4 “ husband. We were suppose to be a group of 6 but ended up just being the 2 of us. It might have been a little close with 6.
Stayed 1 night in Aug 2023
Response from Kimberly on 26 Aug 2023
Deborah, thank you for staying at The Shore House. We appreciate all guest feedback. It's great to know that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a great little gem. It’s nothing fancy, but it’s clean, newly renovated, and has everything you need! Great place
Stayed 2 nights in Aug 2023
Response from Kimberly on 23 Aug 2023
Christian, thank you for taking the time to review our property. It's great to know you enjoyed our clean, newly renovated property. We hope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was the exterior lighting was too bright and we shared the room with ants.
Stayed 3 nights in Aug 2023
Response from Kimberly on 23 Aug 2023
James, thank you for your feedback. We appreciate all guest feedback and we do take it into consideration. Thank you for staying at The Shore House!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
Stayed 3 nights in Aug 2023
Response from Kimberly on 23 Aug 2023
Theresa, thank you for leaving this amazing review!

8/10 Good

Savannah

Stayed 2 nights in Aug 2023
Response from Kimberly on 18 Aug 2023
Savannah, thank you for taking the time to review our property. We appreciate it! Thank you for staying at The Shore House.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from Kimberly on 17 Aug 2023
Paul, we appreciate you taking the time to review our property. We hope to see you in the future.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kimberly on 17 Aug 2023
Katie, thank you for reviewing our property. We appreciate your feedback. We hope to see you again in the future.

6/10 Okay

Azra

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff is rude. When we first came to check-in, the staff didn’t acknowledge that they even saw us. The three ladies working there obviously needed to finish their conversation before greeting their guests. Then again at breakfast time, they failed to even acknowledge we’re there. Lack of courtesy. Mind you, this is on a night when it cost us close to $450 for one night (weekend and an event in town). I def wouldn’t stay here again.
Stayed 1 night in Aug 2023
Response from Kimberly on 17 Aug 2023
Azra, thank you for reviewing our property. If the employees were communicating and failed to acknowledge you, we do apologize. Thank you for staying at The Shore House.

8/10 Good

Shonte

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden little gem. I booked this room on the way to ocean city & it’s newly renovated , a cute pool mainly for kiddies , the hot tub was nice. Kimberly the property manager was a delight. Now remember these aren’t designed for a long term stay so it’s very small & gives a motel vibe but the new grey floors gave the room a contemporary vibe, you get fresh water , a mini breakfast that’s just ok & it’s not far from the beach. Good price compared to others, I will come back !!
Stayed 1 night in Aug 2023
Response from Kimberly on 17 Aug 2023
Shonte, thank you for taking the time to review our property. We are thrilled to hear that you were able to meet Kimberly during your stay. We are pleased to know that you enjoyed your stay at The Shore House. We will more than welcome to accommodate your family again, in the future.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe, not private, not as described, rude staff
Stayed 1 night in Aug 2023
Response from Kimberly on 13 Aug 2023
Shannon, we informed you a couple times during your stay about where your room door deadbolt was located and how it works. Our Chief engineer took the time to demonstrate to you how the deadbolt on the door operated as well. We do provide a calm, relaxing scenery at The Shore House. Our staff is very accommodating. Thank you for your feedback.

2/10 Terrible

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kimberly on 13 Aug 2023
Your feedback is appreciated.

10/10 Excellent

Shannon

Stayed 1 night in Aug 2023
Response from Kimberly on 12 Aug 2023
We appreciate your feedback. We hope to see you again in the future.

6/10 Okay

Norma

Stayed 1 night in Aug 2023
Response from Kimberly on 2 Sept 2023
Norma, thank for staying at The Shore House.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient last minute spot close to the beaches and Assateague
Stayed 1 night in Jul 2023
Response from Kimberly on 8 Aug 2023
Janet, thank you for staying at The Shore House.

4/10 Poor

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in the room. Staff did not respond to requests. Shower was COLD. Room was not as pictured. It's 2023. Get a smart tv I can run my streaming on.
Stayed 1 night in Aug 2023
Response from Kimberly on 8 Aug 2023
Suzanne, we do apologize for any issues you may have had in your room. Our rooms were renovated in 2022. Thank you for staying at The Shore House.

10/10 Excellent

carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It honestly isn’t bad at all. Newly renovated rooms and clean. Friendly staff
Stayed 1 night in Aug 2023
Response from Kimberly on 8 Aug 2023
Carl, thank you for staying at The Shore House. We appreciate your feedback.

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The smoke alarm would not stop going off , the air conditioner in the bed room part sounded like It was falling apart , the refrigerator sounded like it was on its last leg , the light on the outside walk was in front of the window and with curtains closed it was still like daylight in the room , hard time sleeping
Stayed 2 nights in Aug 2023
Response from Kimberly on 8 Aug 2023
Jonathan, we are sorry about the smoke detector. After this was brought to our attention were able to get a new battery for it and that did resolve the issue. Thank you for staying at The Shore House.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Then room was small but very clean and the king size bed was comfortable. No chairs for watching tv and had a bit of trouble with spotty internet but otherwise fine. The staff especially the lady at the welcome desk was very helpful and pleasant. We had a very bad two days with a car breaking down and nowhere to stay after our other hotel booking ended. We were lucky and grateful for our room that night and would stay there again should the occasion arise.
Stayed 1 night in Jul 2023
Response from Kimberly on 2 Aug 2023
Thank you for staying at The Shore House!

8/10 Good

Debra

Liked: Property conditions & facilities
The property was pretty clean and the room was clean. The staff was helpful and courteous. The indoor/outdoor carpet was in need of repair on the second floor.
Stayed 1 night in Jul 2023
Response from Kimberly on 2 Aug 2023
Thank you for staying at The Shore House.

6/10 Okay

Janika

Travelled with partner
Liked: Staff & service, amenities
Upon first looking at the property I was disappointed. Only to find out that the rooms were newly renovated. To be created with such amazing staff like Kimberly (property manager) and Tye (Front desk). It definitely made the experience pleasant and comfortable. Can’t judge a book by its cover. Will definitely stay here again.
Stayed 4 nights in Jul 2023
Response from Kimberly on 2 Aug 2023
We appreciate you for taking the time to review our property! Thank you for staying at The Shore House.

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Kimberly on 2 Aug 2023
Thank you for staying at The Shore House.