Well, there was no valet, no interest in helping us check in, it was 10pm, no parking, no valet at night or in morning, told me where free parking was, a block away in an alley, I discovered, but no directions, no substantive help with directions to elevator, buttons don’t light up, and first floor has a down button only, ordered 3 sandwiches, asked if I’d come get them, no chips, no silverware, no tray, no napkins for in room dining, just 1 plate for the family, in morning the hallway was strewn with piles of dirty laundry, breakfast folks were nice, but all the other staff sighed a lot, wasn’t helpful, not what we expected for the amenities described online