Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Parador de Alcalá Oaxaca

3.5 out of 5
Hotel Parador de Alcalá Oaxaca
Calle Macedonio Alcala 301, Col. Centro, Oaxaca, OAX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 339 out of 441 reviews" "
Rating 8 - Good. 85 out of 441 reviews" "
Rating 6 - Okay. 12 out of 441 reviews" "
Rating 4 - Poor. 3 out of 441 reviews" "
Rating 2 - Terrible. 2 out of 441 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of the central and can just walk out for dining and shopping options
Stayed 4 nights in Mar 2024
Response from Guest Relations on 24 Apr 2024
Dear Geoffrey, thank you for taking your time to write to us a review. We are glad to know that you enjoyed your stay. We hope to welcome you again in the future. All the best,

10/10 Excellent

Natalie Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a lovely courtyard where we took lovely breakfasts each morning. The rooftop pool was a much needed respite from the blistering Oaxacan heat. Staff went above and beyond to make sure we were happy with our stay.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 22 Apr 2024
Dear Natalie Elizabeth, thank you very much for your kind review. We are delighted that you enjoyed your stay.We hope to welcome you again. All the best,

10/10 Excellent

Annemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay in this lovely hotel - it exceeded our expectations!
Stayed 2 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Dear Annemarie, thank you very much for your kind review. We are delighted that you enjoyed your stay. All the best,

10/10 Excellent

Jason

Travelled with partner
What a wonderful place to stay. Highly recommended!
Stayed 1 night in Feb 2024
Response from Guest Relations on 28 Feb 2024
Dear Jason, thanks a lot for your kind review. I hope to welcome you again. All the best,

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Janie, thank you so much for giving us a perfect rating. We hope to welcome you again. All the best,

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property but will book a larger room next time. Queen room was small and there was no dresser to store clothes which is needed for a 3 day visit.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Dear Jana, thank you very much for your review. We're glad to know that you enjoyed your stay and We hope to welcome you again. All the best,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations on 14 Feb 2024
Muchas gracias María por otorgarnos la máxima calificación. Esperamos volver a darte la bienvenida en un futuro. Todo lo mejor,

10/10 Excellent

Mendell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there in October for a wedding. The room was spacious and clean. Staff was friendly. Service in little cafe wasn't as attentive as I would've liked, but not the end of the world. The location I felt was perfect. Within walking distance to what we were interested in seeing. Only suggestion for the property would be to brighten the lights in the bathroom. They seemed dim. I'd like to compliment the on site travel services provided by Viaje Logica. In particular Margarita Morales. She never tired of my questions, and got us on a couple of excursions which gave us some very nice family experiences. From the above and beyond category, Margarita got us a very nice driver who took us to one of the Mezcal producers outside of town. Well, as luck would have it, I put down the bag with our bottles in it. I called the hotel front desk, and the young lady called the driver. He actually drove all the way back out to the shop and was able to locate our bag and brought it to us in the morning. Very impressed with their level of customer service.
Response from Guest Relations on 16 Jan 2024
Dear Mendell, thank you very much for taking the time to write a review about your stay. We are happy to know that you enjoyed your stay and the service provided by Magui at the travel agency to whom we will share his kind comment. Also, we took note of the area of improvement during the breakfast service with the aim of improving. We will be happy to welcome you again in the future. All the best

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations on 29 Dec 2023
Dear Mark, Thank you for giving us a perfect rating. We hope to welcome you again.All the best, All the best,

10/10 Excellent

gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
The hotel is very central, in a great location and the rooms are nice and very clean. Breakfast was very good although it could be a little slow some days. The pool was great and allowed us some time to relax. The hotel organised transport for us to and from the airport too which was helpful.
Stayed 4 nights in Dec 2023
Response from Guest Relations on 24 Dec 2023
Dear gemma, thank you very much for taking your time to write us a review. We are glad to know that you enjoyed your stay. We hope to welcome you again in the future. All the best,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular service
The service at Hotel Parador was simply excellent - in every way. We loved their breakfast. They did our laundry (in record time). Housekeeping and bell services, top notch. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 15 Nov 2023
Dear Anna, I appreciate your kind words and I am delighted that you enjoyed your stay. I will share your comment with the team. I hope to welcome you again in the future. All the best,

10/10 Excellent

Amelia M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful room, delicious breakfast, lovely rooftop pool, excellent staff
Stayed 2 nights in Oct 2023
Response from Guest Relations on 20 Oct 2023
Dear Amelia, Thank you so much for your kind review. We're glad to know that enjoyed your stay. All the best,

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Response from Guest Relations on 13 Oct 2023
Dear Álvaro, Thank you very much for your comment and givng us a perfect rating. All the best,

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of Oaxaca . Staff very friendly and helpful. A really good stay.
Stayed 4 nights in Sep 2023
Response from Guest Relations on 22 Sept 2023
Thank you Eve for your kind review. We are glad to know that enjoyed your stay. I hope to welcome you again. All the best,

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Guest Relations on 20 Sept 2023
Dear Dania, thank you very much for giving us a perfect rating. We hope to welcome you again. All the best,

10/10 Excellent

Moises

Stayed 3 nights in Sep 2023
Response from Guest Relations on 28 Sept 2023
Muchas gracias Moisés por otorgarnos una calificación perfecta. Esperamos volver a darte la bienvenida. Todo lo mejor,

10/10 Excellent

Jennefer

Stayed 1 night in Aug 2023
Response from Guest Relations on 20 Sept 2023
Thank you for giving us a perfect rating and for your preference Jennefer. We hope to welcome you again. All the best,

10/10 Excellent

Austen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 2 nights here!!
Stayed 1 night in Aug 2023
Response from Guest Relations on 14 Aug 2023
Dear Austen, thank you very much for your kind words. I am glad to know that you enjoyed your stay. All the best,

10/10 Excellent

YESENIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience and staff were amazing. Gerardo and Julio were a part of making it amazing. The food was perfect, the rooftop pool, the room and the location was on point. We will be returning. Shout out to the transportation company too!! Thanks for an amazing first visit!
Stayed 2 nights in Jul 2023
Response from Guest Relations on 31 July 2023
Dear Yesenia, thank you very much for your kind review. I'm glad to know that you enjoyed your stay. I will pass on your comments to Gerardo, Julio and transportation service about the service provided. I hope to welcome you again. All the best,

6/10 Okay

Mario

Travelled with partner
Liked: Cleanliness, staff & service
good location but antiquated. The doors lock system is old and easily fails. The gym is a joke. Breakfast was so so.
Stayed 4 nights in Jun 2023
Response from General Manager on 2 July 2023
Dear Mario, thank you for taking your time to write us a review about your stay. Take good note of it, and we will take the necessary measures to improve. I wish that the rest of goodnesses of hotel have been have lived up to your expectations. I hope you will give us another opportunity in the future so you can see the changes made. All the best,

10/10 Excellent

Pablo Favela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms
Stayed 1 night in Jun 2023
Response from Guest Relations on 30 June 2023
Thank you very much Pablo. I hope you had a great stay. All the best,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Guest Relations on 26 June 2023
Dear Robert, thank you for giving us a perfect rating. I hope to welcome you again. all the best.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and exceptionally clean. The staff is dedicated to ensuring that guests have everything they need. The rooms are spacious and comfortable and the location, at the heart of the historic district, can't be beat. Also, there's a tourism agency attached to the hotel that will arrange tours to pre-hispanic ruins, to the mountain villages where crafts are made, and to natural sites like the petrified waterfall. Our stay was perfect.
Stayed 5 nights in May 2023
Response from Guest Relations on 2 June 2023
Dear Angela, thank you very much for your kind words about your stay and the staff. We are delighted to know that you enjoyed your stay. We hope to welcome you again in the future. All the best,

10/10 Excellent

Jennefer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was the best we have received, the rooms were beautiful and comfortable and the food was delicious. It is on a walking street which makes it great for going out and exploring.
Stayed 1 night in Apr 2023
Response from Guest Relations on 13 Apr 2023
Dear Jennefer, Thank you for you kind review. I'm so glad to know that you enjoyed your stay. I hope to welcome you again. All the best

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this hotel. Conveniently located two blocks away from Templo de Santo Domingo, many restaurants, artisan shops, markets, and a pharmacy and you can easily walk to many if the city highlights. The hotel is very clean and nicely decorated. The staff was incredibly kind and attentive. The breakfast included on our stay was a major plus and delicious. I will definitely stay here again on my next trip to Oaxaca ans will be recommending it to friends!
Stayed 4 nights in Mar 2023
Response from Guest Relations on 18 Mar 2023
Dear Verónica, thank you so much por for your kind review. We are glad to know that you enjoyed your stay. We wish to welcome you again. All the best,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For location excellent. The delux room was big, high ceiling, but sparse. Bed comfy, no coffee or tea making, nor a fridge. Eating area literally outside the room, so a little noisy as they set up for breakfast. Breakfast was a bit meh ! Coffee weak, juice OK, but eggs and main fare a bit stodgy and tasteless - we gave up day 2 and went to local cafe, that was nice. If you don’t want to trip to ruins or museums (we’d been to Mexico City first so seen loads) then 2 days is enough.
Stayed 3 nights in Mar 2023
Response from Guest Relations on 18 Mar 2023
Dear Robert, thank you very much for take your time to rating and writing us a detailed review about your recent stay which allow us to review our services. We take your comments into account and hope to better equip the rooms in the course of this year. Today I will sit down with the team of F&B to inform your feedback and take action. All the best,

8/10 Good

Merian

Stayed 2 nights in Feb 2023
Response from Guest Relations on 3 Apr 2023
Dear Merian, thank you for rating us. I hope that enjoyed your stay. All the best

10/10 Excellent

Ellen

Stayed 2 nights in Jan 2023
Response from Guest Relations on 2 Mar 2023
Dear Ellen, Many thanks for the perfect rating. If there's anything we can do to improve our offering, please let us know. All the best,

2/10 Terrible

FERNANDO

Stayed 3 nights in Feb 2023
Response from Guest Relations on 6 Mar 2023
Estimado Fernando, agradecemos se haya tomado el tiempo de calificarnos. Lamentamos que su estancia no haya sido placentera. Nos hubiera gustado conocer los motivos con la finalidad de tomar medidas al respecto y seguir mejorando. Le deseamos lo mejor,

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, recently renovated and in excellent condition, excellent breakfast and nice pool area on the roof.
Stayed 4 nights in Feb 2023
Response from Guest Relations on 6 Feb 2023
Dear Mike, thank you very much for your comments. We are glad to know that you enjoyed your stay. I hope to welcome you again in the future. All the best,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay!
Gorgeous hotel with very comfortable rooms in a central location. Shower was amazing with plenty of warm water and good pressure. The included breakfast was tasty and the staff were incredibly helpful. Would definitely stay here again and recommend it to friends.
Internal patio where breakfast is served.
One of the many delicious breakfast choices.
Stayed 4 nights in Jan 2023
Response from Guest Relations on 19 Jan 2023
Dear Susan, thank you very much for your kind review. We are delighted to know that you enjoyed your stay. We hope to welcome you again in the future. All the best,

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed! Great shower pressure after a long day of travel. And the staff were super helpful in printing out documents I needed (only cost 3 pesos per page)
Response from Guest Relations on 10 Dec 2022
Dear Annie, Thank you for take your time to share a review of your recent stay. We are glad to know that we lived up to your expectations. We hope to welcome you again in the near future. All the best,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely stunning hotel. Great location.
Stayed 1 night in Dec 2022
Response from Guest Relations on 8 Dec 2022
Dear Mike, Thank you ve so much for your great review. I hope to welcome you again. All the best,

10/10 Excellent

Rosemary

10/10 Excellent

Sheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel staff
Very beautiful and wonderful service staff is very kind, and the sincerity of the welcome each day is heartfelt and made my stay very special Beautiful
Stayed 1 night in Nov 2022
Response from Guest Relations on 3 Dec 2022
Dear Sheryl, thank you very much for your kind review and the great photos. We're glad to know that you enjoyed your stay. We look forward to serving you in the future. All the best,

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was extremely friendly, helpful and accommodating. The beds and the linens in the rooms were luxurious. The rain shower in the bathroom was very nice. The breakfast menu was outstanding. The pool was one of the reasons we chose your hotel. The only recommendation I would make is better lighting in the bathroom. Thank you for a wonderful stay. I would highly recommend Hotel Parador.
Stayed 4 nights in Nov 2022
Response from Guest Relations on 23 Nov 2022
Dear Heather, Thank you very much for taking the time to write us a review about your stay which helps us to continue improving. We are glad to know that you enjoyed your stay and the services offered. We take note of the need to improve the light in the bathroom. We hope to welcome you back in the future. All the best,

10/10 Excellent

Margarita

Stayed 6 nights in Oct 2022

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and withing walking distance of everything
Stayed 5 nights in Oct 2022
Response from Guest Relations on 8 Oct 2022
Dear Jesse, thank you for your review. I'm glad to know that you enjoyed your stay. I hope to welcome you again. All the best,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only drawback we found was the lack of an elevator to the roof, my wife who walks with a cane found the stairs tiring to climb also the roof was locked off at seven thwarting any relaxing/photos after sunset
Stayed 7 nights in Sep 2022
Response from Guest Relations on 19 Sept 2022
Dear Kevin, thank you so much for take your time to write a review about your recent stay which help us improve. I'm sorry that you couldn't enjoy properly the roof. I'm sure we could have helped by allowing more time but we understand you followed directions. I will take the appropriate measures updating summer / winter schedules on the roof. Please, accept my apologies. We hope to welcome you again despite the inconvenience caused.

10/10 Excellent

georgette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfectly situated near all tourist spots, no need for a rental car. You can walk to many beautiful sites Oaxaca has to offer. The hotel is clean and staff is very friendly. The breakfast is delicious and their sweet bread is baked fresh every day. Our room was a suite and was spacious and just gorgeous. We will gladly return to Parador de Alcala on our next visit.
Stayed 4 nights in Sep 2022
Response from Guest Relations on 12 Sept 2022
Dear georgette, Thank you for taking the time to write a great review about your recent stay. I am glad to know that you enjoyed your stay and the delicious breakfast offer. We hope to welcome you again. All the best,

10/10 Excellent

Venisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and the location was perfect. Very friendly and helpful staff. Would definitely recommend.
Stayed 3 nights in Sep 2022
Response from Guest Relations on 6 Sept 2022
Dear Venisa, thank you for your kind review and recommendation. We are glad to know that you enjoyed your stay. We hope to welcome you again in the future. All the best,

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Place and room was clean the only thing wrong was no tv and no self service coffee in room.
Stayed 1 night in Sep 2022
Response from Guest Relations on 6 Sept 2022
Dear Henry, Thank you for taking the time to write a review of your recent stay, which will allow us to continue to improve. We are glad to know that you liked the place and that the cleaning was to your liking. We will evaluate the option of implementing self-service coffee in all room categories. In relation to TV, we are sorry that you did not enjoy it. Please, on any other occasion, contact our staff, who will gladly help you with its use and operation. We hope that, despite the inconvenience, we can welcome you again in the future. My best wishes,

8/10 Good

Douglas

Stayed 3 nights in Aug 2022

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!
Stayed 4 nights in Jul 2022
Response from Guest Relations on 11 Aug 2022
Dear Ted, Thank you for your comments. We are glad to know that you enjoyed your stay. We hope to welcome you back again. All the best,

10/10 Excellent

Ronald, LEESBURG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome customer service. Best staff, very friendly, professional, supportive, and productive.
Stayed 5 nights in Jul 2022
Response from Guest Relations on 11 Aug 2022
Dear Ronald, Thank you for your kind comments. We are glad to know that you enjoyed your stay. We hope to welcome you back in the near future. All the best,

10/10 Excellent

Jonathan, San Francisco

Stayed 1 night in Jun 2022

10/10 Excellent

Sergio Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Guest Relations on 23 May 2022
Estimado Sergio, muchas gracias por otorgarnos una calificación perfecta. Esperamos volver a darle la bienvenida nuevamente. Todo lo mejor,

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, always at your service. This is my favorite place to stay when visiting Oaxaca.
Stayed 1 night in May 2022
Response from Guest Relations on 10 June 2022
Hi Araceli, thank you very much for your review. We are glad to know that we are your favorite place to stay in Oaxaca. We hope to welcome you again. All the best.

10/10 Excellent

Danny

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location, amazing staff, very nice breakfast. The roof top pool is a huge plus.
Stayed 4 nights in May 2022
Response from Guest Relations on 10 June 2022
Dear Danny, thank you for your nice words. We hope you to welcome you again. All the best,

8/10 Good

Ernesto, Oceanside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022