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Reviews of Comfort Inn Castro Valley

2.5 out of 5
Comfort Inn Castro Valley
2532 Castro Valley Blvd, Castro Valley, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 374 out of 910 reviews" "
Rating 8 - Good. 362 out of 910 reviews" "
Rating 6 - Okay. 107 out of 910 reviews" "
Rating 4 - Poor. 41 out of 910 reviews" "
Rating 2 - Terrible. 26 out of 910 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
easy access to your room from the lot and very clean.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Jeffery,We're delighted to hear that you found the room easily accessible and clean during your stay. Our team strives to provide a comfortable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Lori,We are delighted to hear that you enjoyed our hotel and its convenient location. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom clean, friendly employees and very close access to the freeway.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Armando,Thank you for sharing your positive feedback on our clean rooms, friendly staff, and convenient freeway access. We take pride in providing a comfortable stay for all our guests. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 Good

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast ok. Better if they used real eggs not powered. Clean and comfy
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Rosalie,Thank you for your feedback regarding our breakfast options. We appreciate your input and will take it into consideration as we continually strive to improve our offerings. We are glad you found the hotel clean and comfortable during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Damian,We're thrilled to hear that you had an excellent experience during your stay with us! We always strive to provide exceptional service and ensure that our guests have a wonderful stay. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dede

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to for a nice, quiet, hotel in Castro Valley while working or quick stays. Nothing over the top fancy, but friendly staff, clean, safe, and the continental breakfast is always a plus. A little outdated, slow wifi, but nothing to complain about. Will return!
Stayed 2 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Dede,Thank you for choosing our hotel as your preferred accommodation in Castro Valley. We appreciate your compliments on our friendly staff, clean rooms, and safe environment. We apologize for any inconvenience caused by the slow wifi and dated furnishings. However, we are glad to hear that overall, you had a positive experience and we hope to welcome you back in the future.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, great breakfast selection
Friendly from desk staff, room clean and i thought very comfortable bed, but my husband wasnt a fan. Breakfast selection was very good, hot and cold.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jeanne, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our front desk staff to be friendly and your room clean. We apologize if the bed did not meet your husband's preference. Nonetheless, we are glad that you enjoyed our breakfast selection, which offers a variety of hot and cold options. We appreciate your valuable input and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Claudia,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the near future for another fantastic stay!

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at the cleanliness of the room. Usually there is moldy stuff in the bathroom in hotels, but my room had none. The cleaning staff routinely replace the shower curtains so no mold on that either. The bed was not very comfortable. The rooms are spacious with a King sized bed and a couch. The WiFi worked great. I had several zoom meetings and it worked perfectly. I did a lot of computer work during my stay. I like that they offer coffee and tea anytime. I also saw popcorn and cookies. The breakfast was okay. They give you the essentials. For the class of hotel, it exceeded my expectations and I would stay again. My only disappointment was the elevator didn’t work on the last day. Also several people staying there openly coughed directly on the breakfast food. That is not the hotel’s fault. Some people are gross.
Stayed 4 nights in Dec 2023
Response from Manager on 15 Dec 2023
Hello Ericka, Thank you for taking the time to share your feedback with us. We're delighted to hear that the cleanliness of your room exceeded your expectations and that you found our WiFi to be reliable for your Zoom meetings. It's great to know that you enjoyed the spaciousness of our rooms and the availability of coffee, tea, popcorn, and cookies. We apologize for any inconvenience caused by the non-functioning elevator on your last day; please note that we are actively addressing this issue. We appreciate your understanding regarding the behavior of some other guests and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cromrc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Cromrc, We are thrilled to hear that you had such a wonderful experience during your stay with us! We strive to provide exceptional service and create a memorable stay for all our guests. We hope to welcome you back in the near future for another perfect stay.

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Stayed 3 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Percy,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our location convenient and your stay comfortable. We strive to provide a positive experience for all our guests and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cromrc

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast very good Facilities very good Staff personnel helpful Location very good
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Cromrc,Thank you for sharing your positive feedback regarding our delicious breakfast, excellent facilities, helpful staff, and convenient location. We appreciate your kind words and hope you had a pleasant stay overall. Should you have any future inquiries or need further assistance, please don't hesitate to contact us. We look forward to welcoming you back in the future.

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient place to stay. Unfortunately we had a loud neighbor who kept yelling. Since he was the only voice we could hear, I think he was on his phone. Kept us up. That’s not the hotels fault though.
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Edward, Thank you for choosing our hotel for your stay. We appreciate your understanding regarding the noise issue caused by a neighboring guest. Our team always aims to provide a comfortable stay for all guests, but unfortunately, we cannot control the behavior of other individuals. However, we apologize for any inconvenience caused and we hope this didn't overshadow your overall experience.

10/10 Excellent

Isaiah

Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Isaiah,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back again soon.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, amenities
Nice hotel. Good size rooms, comfortable beds,decent breakfast and friendly staff. Good value. Highly recommend this place.
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Randy,Thank you for taking the time to leave such a positive review of our hotel! We are delighted to hear that you found our rooms spacious, beds comfortable, breakfast enjoyable, and our staff friendly. Our team works tirelessly to provide excellent service and it is always rewarding to receive such kind feedback. It was a pleasure having you as our guest and we hope to welcome you back in the future.

10/10 Excellent

Ranny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Ranny,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was clean and nicely furnished, pretty good variety for breakfast. However, the surrounding area seemed a little seedy
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Steve,Thank you for your feedback about our friendly staff, clean room, and breakfast variety. We appreciate your compliments. We understand that the surrounding area may not have met your expectations, but we assure you that our hotel maintains a safe and secure environment within its premises. We hope you had an overall pleasant stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

michelle

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello michelle,Thank you for choosing our hotel for your stay! We are thrilled to see that you had a 5-star experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back in the future for another wonderful stay.

8/10 Good

Don

Stayed 3 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hello Don,Thank you for staying with us! We hope you had a pleasant experience at our hotel. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and are always looking for ways to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Adolph

Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Adolph,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage you to reach out to our management team directly to discuss your concerns in more detail.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Harry,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive rating and are thrilled to hear that you had an exceptional experience at our hotel. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another unforgettable stay.

8/10 Good

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 12 Nov 2023
Hello Lizette,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had an overall positive experience. We apologize for any inconvenience you may have encountered during your stay. We strive to provide excellent service to all our guests and we appreciate your feedback as it helps us improve. If you have any further concerns, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great 3 nights will definitely stay here on my next visit to Castro Valley.
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Miguel,Thank you for choosing our hotel for your recent stay in Castro Valley! We're thrilled to hear that you had a great experience during your three-night stay. We look forward to welcoming you back as our guest on your next visit.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Brett,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Kali

Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Kali,Thank you for taking the time to share your feedback. We appreciate your high rating and are thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and are delighted that we met your expectations. If you have any future travel plans, we would love to welcome you back and exceed your expectations once again.

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniences
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Norbert,We are glad to hear that you found our hotel to be convenient. Such review makes our day. Thank you for your feedback!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Rosa,Thank you for your positive review! We're delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they had refreshments and snacks in the lobby. That's very welcoming my family.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Norbert,Thank you for your feedback! We're delighted to hear that our lobby refreshments and snacks added to your family's welcoming experience. We look forward to hosting you again in the future.

10/10 Excellent

memo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t judge the book by it’s cover it might not look so good from the outside but inside it’s really great. Clean, big room, friendly people and free popcorn and cookies. Can’t wait for breakfast
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello memo,Thank you for your review and comments regarding our breakfast and your comments about our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Manager on 25 Oct 2023
Hello Sarah,Thank you for your positive feedback! We strive to provide the best experience for our guests. We look forward to welcoming you back soon!

10/10 Excellent

Janel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel.
Stayed 2 nights in Oct 2023
Response from Manager on 7 Oct 2023
Hello Janel,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the team was very friendly.
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Carlos,We can't thank you enough for sharing your feedback with regards to our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

MarkRobin, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello MarkRobin,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute stay. We had plumbing issues and this was cheapest price with closest location. Very clean, quiet, breakfast, and will definitely stay her again.
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Kimberly,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location as well as our breakfast. Please do consider us again on your next visit to the area.

10/10 Excellent

Lyvell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello Lyvell,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jaylene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Front desk personnel where very nice and accommodating
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Jaylene,We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

stephen, oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
YOU did NOT send our confirmnation to the motel So I had to pay $150 x 2 to stay at this motel.....I WANT MY MONEY BACK FROM YOU. YOU SCREWED UP, AGAIN WHY DIDNT YOU SEND MY CONFIRMATION TO THE MOTEL
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello stephen,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Great staff and good waffles. I needed a shaver and a toothbrush and they had both so thanks
Stayed 2 nights in Aug 2023
Response from Manager on 31 Aug 2023
Hi Christina,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Ranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Ranjeet,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, it would be nice to have some hooks.
Very cl
Stayed 3 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello Susan,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Manager on 11 Aug 2023
Hello Aya,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Isabel

Liked: Cleanliness, staff & service
ok
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hello Isabel,We appreciate the comments, especially with regards to your opinion of our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 2 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello Donald,We appreciate that you've taken the time to share with us regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Mona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the popcorn and watching the kitties outside. Great dining nearby too. Clean , affordable and friendly staff. Loves how near to BART it was.Thank you!
Stayed 5 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hi Mona,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service, great value for money and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Carolyn

Stayed 2 nights in Jul 2023
Response from Manager on 19 Aug 2023
Hello Carolyn,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Gerry

Stayed 3 nights in Jul 2023
Response from Manager on 15 Aug 2023
Hello Gerry,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Manager on 13 Aug 2023
Hello James,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The area is a little run down. We had noisy neighbors above us walking like elephants above us. Next time we will rewuest a top floor room Loved the king size bed and the love sest with foot stool. Thr bsthroom was lacking though. Only 1 hook to hsng towels and washcloths. No towel rack at all and no extra hook or anything on the bathroon door. There was room sbove the toilet to hsng a towel rack instead of the useless picyure there. Staff was awesome.
Stayed 1 night in Jul 2023
Response from Manager on 24 July 2023
Hello Joyce,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 22 July 2023
Hello Jean,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.