3 outdoor pools, pool umbrellas, pool loungers
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Reviews of MERUSAKA Nusa Dua

5 out of 5
MERUSAKA Nusa Dua
Kawasan wisata Nusa Dua Lot S-3 Nusa Dua, Nusa Dua, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 697 reviews" "
Rating 8 - Good. 209 out of 697 reviews" "
Rating 6 - Okay. 62 out of 697 reviews" "
Rating 4 - Poor. 15 out of 697 reviews" "
Rating 2 - Terrible. 17 out of 697 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beachfront property, great for long walks along the beach, nice & clean, staff is very accommodating. Walking distance to Bali Collection Mall - very nice for shopping, restaurants and just strolling around
Stayed 3 nights in Apr 2024

8/10 Good

inara, london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are not in good condition sinks blocked, rain shower not working
Stayed 24 nights in Mar 2024

10/10 Excellent

Byambadorj

Liked: Amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

8/10 Good

Nicole Allison

2/10 Terrible

Srinivasan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful,Avoid
Very poor experience AC wasn’t working (stuck at 26C in hot and humid weather)and they couldn’t fix it Offered to switch me to another room and that AC didn’t work too
Stayed 4 nights in Jan 2024

10/10 Excellent

Liza

Stayed 4 nights in Dec 2023

10/10 Excellent

Kiam Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Great environment at Merusaka. Hubby and I enjoyed our stay very much. Dusa Nua is an exclusive area, lesser crowd than other parts like Kuta and Ubud. However, if it’s your first visit to Bali, you might want to experience other parts of bali to have an authentic feel before going to Dusa Nua.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hyoungbo

Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

YongSoo

Stayed 1 night in Oct 2023

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food I tried did not measure up to the price I paid. Beramundi lacked flavor and was dry and chewy. Breakfast was way over priced. It just lacked organization and quality. Egg station had a line, ordered eggs benedict but the eggs were ivercooked and took forever to get to me. I did enjoy the pool access room water was refreshing while public pool the water was luke warm.
Stayed 1 night in Oct 2023

10/10 Excellent

Carol Saad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our holiday at Merusaka. Beautiful hotel, excellent service & very clean. We definitely will come back again
Stayed 7 nights in Oct 2023

10/10 Excellent

Munkhjargal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access from the room was incredible experience
Stayed 1 night in Sep 2023

6/10 Okay

Cheryl, Menai

Stayed 10 nights in Sep 2023

6/10 Okay

Natalie

Liked: Room comfort
Not the best hotel
Our stay in Merusaka was ok. It is a nice hotel, and even though the beach is beautiful, it was filled with trash which made it difficult to swim in. The staff was very friendly and accommodating. If you do stay in Nusa dua, be prepared to have to take a taxi ride to the outside towns (uluwatu, canggu, etc) since there is not much to do here.
Stayed 2 nights in Sep 2023

10/10 Excellent

ola

Stayed 3 nights in Sep 2023
Response from Zulkarnaen on 13 Sept 2023
Thank you for sharing your experience during your stay with us. It is a pleasure that our service rendered by our team was able to craft a remarkable stay of you. Your review is valuable and we wish it will encourage everybody to come and experience at MERUSAKA Nusa Dua. We look forward to welcoming you back very soon!Warmest Regards,MERUSAKA Nusa Dua Management

10/10 Excellent

Beth

Stayed 4 nights in Aug 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Bali Collection and local restaurants. Beach is great. Staff are fantastic. Rooms are big. Only issue was gym should be bigger with more equipment.
Stayed 4 nights in Jul 2023
Response from Zulkarnaen on 13 Sept 2023
Thank you for sharing your experiences with us and it was a pleasure to have you as our valued guest. We are grateful for your constructive feedback on how we can further improve and strive for perfection on our lighting as well as breakfast, your comments are extremely important for us and we will surely look into respective areas accordingly. We look forward for your return to have you witness the improvement we will have made by then and to make you experience the true MERUSAKA stay and craft another memorable stay with us.Warmest Regards,MERUSAKA Nusa Dua Management

10/10 Excellent

diana, Philadelphia

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023

10/10 Excellent

Henrik Risgaard

Stayed 5 nights in May 2023

6/10 Okay

Nukul

Stayed 4 nights in May 2023

6/10 Okay

Rodney

Stayed 2 nights in May 2023

6/10 Okay

Rodney

Stayed 2 nights in May 2023

6/10 Okay

PAI HSIANG

Stayed 3 nights in Mar 2023

8/10 Good

Nicholas Choun-Keat

Stayed 4 nights in Feb 2023

10/10 Excellent

Alina

Stayed 2 nights in Mar 2023

10/10 Excellent

FILIPE

Stayed 4 nights in Mar 2023

2/10 Terrible

Jeanene

Stayed 11 nights in Jan 2023

10/10 Excellent

Matilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like black mould in pool, money theft from room, uneven steps and no pool access in areas, tasteless unappetising food.
Response from Ian Cameron on 17 Jan 2023
Dear Michael,You say on another review site that some money which you had “hidden in clothes”, not put in the Safety Deposit Box provided in your room, was missing from your room and you mention that to a Bellboy, not asking to speak to the Duty Manager, Security Manager, or even the General Manager. We have no record of you speaking to anyone in management here about this matter, and are therefore not able to conduct any proper investigation.In terms of mobility and accessibility, I am happy to say that any area where there are steps in the property there is also provided with a ramp, so that all areas are accessible to those who may be somewhat infirm.Thank you.Ian CameronGeneral Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a beautiful property on a beautiful beach. Everything would have been 5 star except when we checked out. Called for help with our bags at 11:15 (check out is 12). We are seniors and it is a good hike to the lobby. By 12:15, after five follow up calls, we had to just push our bags. Kind of left a bad impression after an otherwise wonderful stay.

2/10 Terrible

Rungsan, Bangkok

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very old and not keep up the condition. Grounding areas were not clean and too crowded and noisy.

8/10 Good

Yuheng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly.
Stayed 8 nights in Oct 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Anthony

Stayed 6 nights in Sep 2022

2/10 Terrible

Samije

Stayed 1 night in Aug 2022

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property, excellent staff.
Stayed 6 nights in Aug 2022

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful Set up well Only complaint was the beach littered with rubbish and the water filthy with rubbish plastic garbage left a slimy film on body better to swim in pool not beac Massages wonderful Very scenic
Stayed 3 nights in Aug 2022
Response from Dady Primady, Marketing & Communications Manager on 23 Aug 2022
Dear Chris, thank you for your time to give us the comment regarding the beach, with rubbish we do apologize for the inconvenience since it is a public place and mostly it happened in Bali for a certain period of a month. but we do our best to make it clean together with the community around the area. we look forward to welcoming you back again in the near future. - Dady Primady, Marketing & Communications Manager.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel pools were exquisite and the beach was a few seconds walk, so we had the best of both. The hotel staff were friendly and helpful. There were always enough Sun loungers and the food was fantastic.
Stayed 3 nights in Aug 2022
Response from Dady Primady, Marketing & Communications Manager on 23 Aug 2022
Dear Timothy, we are delighted to hear that you are happy during your stay in the hotel related to our services, pool and also the beach. We look forward to welcoming you back again in the near future. - Dady Primady, Marketing & Communications Manager.

10/10 Excellent

behnam

Stayed 2 nights in Aug 2022

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting right on the beach, with several pools that catered for young, old and children with shaded areas also. Indonesian restaurant was magnificent with perfect service. Will definitely be back to stay!
Stayed 5 nights in Aug 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and grounds with good restaurants in the hotel and also nearby.
Stayed 3 nights in Jul 2022

8/10 Good

Hamilton

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Darby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained and clean. Staff were amazingly friendly and helpful. Whole area around the resort was immaculate. Would definitely come back.
Stayed 4 nights in Jun 2022

2/10 Terrible

Mandy

Disliked: Staff & service, amenities, property conditions & facilities
On arrival we had to wait for 1 hr after check in time to check in. The staff didn’t seem to know what they were doing. The breakfast was terrible and like a mess hall with people fighting over the one toast machine. The room service took an hr to be told they had run out of white wine. There was a wedding in the mess hall which was so noisy. Thank god we had a pool villa which was lovely but I got eaten alive with mosquito’s. Such a disapointing stay seeing it was out honeymoon.
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali in style!
Stayed for 3 days. The pool villa was great. Really 5 star rating. The staff was very accommodating. They really took care of us. The beach front was perfect.
Stayed 2 nights in Jun 2022

10/10 Excellent

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where super friendly and very helpful. We stayed 7 nights and enjoyed living at the pool villa. The resort is located walking distance to the shops and restaurants. We will defiantly come back and recommend this Resort.
Stayed 7 nights in Apr 2022

10/10 Excellent

Krasimir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Francoise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inaya Putri, I will be back!
Stunning big main pool on 3 levels with beach view. Lovely staff. Nice confortable room. Big bathroom. Stunning beach. Cleanliness.
Stayed 3 nights in Jan 2021
Response from INAYA Putri Bali on 12 Jan 2021
Dear Francoise, Thank you so much for your wonderful review. It was a pleasure to have you as our guest, and we are excited to welcome you back in the near future for another memorable stay at INAYA Putri Bali and wonderful journey in this island of Gods. Best Regards, INAYA Putri Bali Management