Bar (on property)

Reviews of The Chase Hotel by Greene King Inns

3 out of 5
The Chase Hotel by Greene King Inns
Higham Lane, Warwickshire, Nuneaton, England

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 187 reviews" "
Rating 8 - Good. 77 out of 187 reviews" "
Rating 6 - Okay. 34 out of 187 reviews" "
Rating 4 - Poor. 11 out of 187 reviews" "
Rating 2 - Terrible. 7 out of 187 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very good value for money. Would stay there again.
Stayed 1 night in Mar 2024
Response from Hotel Team on 19 Mar 2024
Thank you for taking the time to leave us this review. We hope to see you again soon.

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable stay, less ideal that housekeeping tried to enter the room over 15 minutes before we were due to check out, which is booked as “noon” but we’re asked to check out for 11. Otherwise very happy.
Stayed 1 night in Mar 2024
Response from Hotel Team on 19 Mar 2024
Thank you for taking the time to leave us this feedback, We will pass it along to the rest of the team.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like how the doors slam 😕. This did keep me awake. Rooms do need their own thermostat for heating as it was far too hot, had to open windows but then had noise from pub below. Room was very comfortable and clean no complaints there.
Stayed 1 night in Feb 2024
Response from Hotel Team on 5 Mar 2024
Thank you for your comments, We will pass them along to the rest of the team. Have a great day!

6/10 Okay

Harry

Stayed 1 night in Jan 2024
Response from Hotel team on 7 Feb 2024
Thanks for your review. We hope you enjoyed your stay

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable room. an option of herbal teas would be nice. choice of continental breakfast was poor. slept well until 1.30 ,when someone arrived in the next room and decided to talk on the phone for half an hour.
Stayed 2 nights in Dec 2023
Response from Hotel Team on 12 Dec 2023
Thank you for providing us feedback regarding your stay with us. I will pass your comments along to the team. Additional tea and coffee options are available at reception on request. We hope to see you again in the future. Have a great day.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant hotel close to town centre and railway
Pleasant staff, comfortable room, good choice of ales on the bar,and decent pub grub
Stayed 1 night in Dec 2023
Response from Team Chase on 8 Dec 2023
Thank you Bryan for your fantastic review. We hope you visit us again very soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Room smart and clean for overnight stay. Good service at reception and breakfast.
Stayed 1 night in Oct 2023
Response from Hotel team on 17 Oct 2023
Thank you for your feedback. We will be sure to pass it on to the rest of the team. We look forward to welcoming you again soon.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience in Nuneaton
Stayed and enjoyed family members wedding here. Very pleasant stay everything good, food very good.
Stayed 2 nights in Sep 2023
Response from Hotel team on 27 Sept 2023
We're so glad you enjoyed your stay with us. Hope to see you again soon

10/10 Excellent

cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I have always loved this place. My parents had their wedding reception there in 1963.
Stayed 2 nights in Sep 2023
Response from Hotel team on 20 Sept 2023
Thanks for the fantastic review. Hope we see you again very soon!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, nice room
Stayed 1 night in Sep 2023
Response from Hotel team on 18 Sept 2023
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Loud electical buzzing from the extractor but when this was turned off it didnt make a noise. Person who checked me in was really nice and helpful. Food was pretty good tol
Stayed 1 night in Aug 2023
Response from Hotel team on 30 Aug 2023
Thank you for your review. We will pass your comments on to the team. We hope to see you again soon.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large front pub / dining area, good selection of pub style food, well presented and cooked. The rooms are clean, spacious, well presented and the bed is very comfortable. Only criticism is that the shower was very noisy. The staff were all friendly and helpful. The location is an easy 15 minute stroll into the town centre. Overall a good find.
Stayed 1 night in Aug 2023
Response from Hotel Team on 28 Aug 2023
Thanks for your great review. We hope to see you again soon

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Hotel Team on 22 Aug 2023
Thanks for the great review. We hope to see you again soon

10/10 Excellent

Sandra

Stayed 2 nights in Aug 2023
Response from Hotel Team on 22 Aug 2023
Thanks for the 5 out of 5 rating. We hope to see you again soon.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Team on 22 Aug 2023
Thanks for the 5 out of 5 rating. We hope to see you again soon.

10/10 Excellent

J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortable stay
Comfy rooms, great staff in the pub with good value, tasty food. Easy parking was a bonus.
Stayed 1 night in Jul 2023
Response from Hotel Team on 10 Aug 2023
Thank you so much for your review. We're so happy you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but warm
Place was nice staff was nice good to walk to town pretty quiet shower wasn’t the best and fan in room wasn’t the best but that’s the only thing I would stay again
Stayed 3 nights in Jul 2023
Response from Hotel team on 2 Aug 2023
Thank you for your review. We hope to see you again

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel team on 9 Aug 2023
Thanks rating our hotel. We hope to see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nìce tidy ròom the food in the adjoining pub was good and reasonable priced . The breakfast was filling . Reasonably convinient for the town and station. I would definitely stay there again
Stayed 2 nights in Jul 2023
Response from Melanie on 12 July 2023
Thank you for your review. We are glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
I did like the friendly, helpful staff. Food was excellent, served with a smile. Portions were generous.
Stayed 2 nights in Jun 2023
Response from Hotel team on 8 June 2023
Thank you for your comments. We hope you enjoyed your stay

10/10 Excellent

Andrew

Stayed 2 nights in May 2023
Response from Hotel Team on 22 Aug 2023
Thank you for your rating. We hope you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Miriama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
catch up stay
Realy good live in Porstmouth have stayed here before good food good atmosphere
Stayed 2 nights in Apr 2023
Response from Hotel team on 8 June 2023
Thank you for your great review. We're glad you enjoyed your stay

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Comfortable stay. Very quite. Decent bar for a drink. Rooms pleasant. Good hotel at a reasonable price.
Stayed 2 nights in Apr 2023
Response from Hotel team on 8 June 2023
Thank you for your comments. We hope you welcome you again soon.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Ruth Dorothy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Kate

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrival was smooth/checkin Room tidy
Stayed 1 night in Mar 2023

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is well laid out albeit with a direct view of the bin store. Good points, comfy bed, bad points, peridot lights are on full tilt overnight and light crept in under the door. Heating system banging through the night. The adjacent restaurant is at best average serving a multitude of fried dishes mainly with chips. Cheap but very average food. Breakfast was a little over rated.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tracy james

Stayed 6 nights in Jan 2023

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room ; comfortable bed; friendly staff.
Good clean room but heating pipes still made room too hot even with all radiators turned off. With windows open traffic noise was annoying but not too disturbing. Food choice for evening meal in restaurant was limited for vegetarians. Excellent breakfast menu though.
Stayed 2 nights in Dec 2022

10/10 Excellent

M A

Stayed 1 night in Dec 2022

10/10 Excellent

Rob

Stayed 1 night in Dec 2022

10/10 Excellent

Phyllis

Stayed 1 night in Dec 2022

8/10 Good

Rob

Stayed 1 night in Nov 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night with Famly
It was a family get together have dined there before so the Hotel was extra it was a complete success .
Stayed 1 night in Nov 2022

10/10 Excellent

John

Stayed 2 nights in Nov 2022

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience, would stay again.
Room was clean and decent sized. Staff friendly, room cleaning service was good small mishap with towels on first arrival. clearly washed but one had something stuck on it, not a big deal and was replaced the following day.
Stayed 2 nights in Oct 2022

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2022

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed few times .always great place to stay rooms well presented ,clean and comfortable .we paid to have breakfast in the morning which was very nice .also the pub.menu is very good drop in for dinner when we visit Nuneaton even if we don’t stay there .staff are welcoming and friendly .they all do a great job .
Stayed 1 night in Sep 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022

10/10 Excellent

Keith

Stayed 1 night in Jul 2022

6/10 Okay

Dai

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff a lovely and very helpful, the place is tired and needs updating. No AC in the bedrooms isn't much fun in a heatwave. The food is bang average but it is a pub chain but couldn't stand itafter night 2,but breakfast is good and very reasonable. Would i stay there again probably not.
Stayed 4 nights in Jul 2022

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I enjoyed my stay. The room was a good size, nicely decorated and comfortable. Convenient it being near the pub and I did not hear any noise. Staff at both the hotel and pub were friendly and nice. Only slight issue was that the wifi in my room was very intermittent and frequently dropped in/ out.
Stayed 1 night in Jul 2022

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facilities, comfortable beds, staff very friendly
Stayed 1 night in Jun 2022

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Lovely place to stay. Sound proofing between rooms could be inproved and funny smell from ventilation in bathroom. Also very hot. Otherwise great, very clean and friendly staff.
Stayed 1 night in May 2022

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing visit
We have stayed at this Hotel many times pre Covid and have been previously satisfied, although we were told by the Manager that the Hotel had been upgraded this did not seem to be the case in Room 10, shower leaked , ceiling in bathroom above shower also showed a leak from room above, no hot water on either morning of our stay, (we were told someone had forgotten to flick a switch) Shower water temperature did not stay constant when set, housekeeping was not to a very high standard as there were bits on the carpet from our arrival until we left. Breakfast was very good, good variety and served hot. But after this experience we are very unlikely to book here again as standards seem to have fallen since our previous visits.
Stayed 2 nights in May 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and comfy rooms
Staff were very friendly and helpful. The rooms were very comfortable & clean. The only downside to this hotel is the rooms have interconnecting doors which meant we could hear the conversation of the guests in that room. But overall couldn’t fault the cleanliness of the room and the quality of the bedding and towels was very good.
Stayed 1 night in Apr 2022

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back a little so nice and quiet. Rooms nice size, clean, beds very comfy. All Staff friendly and helpful, with a special shout out to Ann who from arrival and throughout our stay ensured we wanted for nothing. Would definitely recommend.
Stayed 4 nights in Mar 2022