Outdoor pool

Reviews of Punthill Norwest

Punthill Norwest
22 Brookhollow Avenue, Norwest Business Park, Norwest, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 785 out of 1279 reviews" "
Rating 8 - Good. 388 out of 1279 reviews" "
Rating 6 - Okay. 66 out of 1279 reviews" "
Rating 4 - Poor. 31 out of 1279 reviews" "
Rating 2 - Terrible. 9 out of 1279 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for a Day on the Green concert.
Stayed 1 night in Mar 2024
Response from Christina- Punthill Norwest Team on 8 Mar 2024
Hi Christine,Thank you for staying with Punthill Norwest. We are pleased to hear that you enjoyed your stay.We appreciate you taking time out to share your review and we look forward to welcoming you back. Kind regards,Punthill Norwest Team.

8/10 Good

Markus

Travelled with family
Stayed 2 nights in Jan 2024
Response from Nick - Super Host, Punthill Norwest Team on 23 Jan 2024
Hi Markus,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us and we look forward to welcoming you back.

8/10 Good

Erin

Travelled with family
We had a very nice experience at Punthill. Staff were friendly and apartment was nice and clean.
Stayed 5 nights in Jan 2024
Response from Nick - Super Host, Punthill Norwest Team on 23 Jan 2024
Hi Erin,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us and we look forward to welcoming you back.

8/10 Good

Emlyn

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Nick, Superhost - Punthill Norwest Team on 28 Dec 2023
Hi Emlyn,We appreciate you for taking your time to give us feedback on your stay.We look forwards to welcoming you back.Kind Regards

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, room comfort
Convenient
2nd time staying here. Convenient for all our needs
Stayed 1 night in Dec 2023
Response from Nick, Superhost - Punthill Norwest Team on 28 Dec 2023
Hi Robyn,We appreciate your feedback.We look forwards to welcoming you back.Kind Regards

8/10 Good

Mark

Stayed 3 nights in Dec 2023
Response from Nick, Superhost - Punthill Norwest Team on 21 Dec 2023
Hi Mark,Thank you for staying with Punthill Norwest.We hope you had a lovely stay and we look forward to welcoming you back.Kind Regards

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money.
Stayed 1 night in Dec 2023
Response from Nick, Superhost - Punthill Norwest Team on 12 Dec 2023
Hi Dale,Thank you for staying with Punthill Norwest, we appreciate you taking time out to review us.We look forward to welcoming you back.Kind Regards

10/10 Excellent

GREG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room Thanks
Stayed 1 night in Nov 2023
Response from Nick - Super Host, Punthill Norwest Team on 24 Nov 2023
Hi Nick,Thank you for staying with Punthill Norwest. We are pleased to hear that you enjoyed our rooms.We look forward to welcoming you back.Kind regards,Punthill Norwest Team

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stay at Punthill Norwest often & find the staff very friendly & professional. The rooms we have been allocated have always been clean & fresh. The beds are very comfortable.
Stayed 2 nights in Oct 2023
Response from Nick, Superhost - Punthill Norwest Team on 30 Oct 2023
Hi Rhonda, Thank you for staying with Punthill Norwest. We appreciate you taking time out to review us and we are happy to learn that you had a pleasant stay.We look forward to welcoming you back. Kind regards, Punthill Norwest Team.

10/10 Excellent

Armando, Chicago

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Nick - Super Host, Punthill Norwest Team on 17 Oct 2023
Hi Armando,Thank you for staying with Punthill Norwest.We look forward to welcoming you back in the near future.Kind regards,Punthill Norwest Team

6/10 Okay

Peta

Disliked: Cleanliness, property conditions & facilities
Great location. Good size apartment BUT shower flooded bathroom floor. Had to mop up floor myself so I didn't slip while at basin. Daily cleaning in main area not good. Food from previous occupant in kitchen area.
Stayed 2 nights in Oct 2023
Response from Nick - Super Host, Punthill Norwest Team on 6 Oct 2023
Hi PetaThank you for staying with Punthill Norwest. We appreciate your feedback on maintenance concern.We look forward to welcoming you back.Kind regards,Punthill Norwest Team

8/10 Good

Helen

Stayed 2 nights in Sep 2023
Response from Nick - Super Host, Punthill Norwest Team on 27 Sept 2023
Hi Helen,Thank you for staying with Punthill Norwest. We appreciate your feedback & look forward to welcoming you back.Kind regards, Punthill Norwest Team.

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. Unfortunately, for a self contained appt, there was no sharp knife or chopping board to prepare meals. These were supplied once requested.
Stayed 1 night in Sep 2023
Response from Nick - Super Host, Punthill Norwest Team on 13 Sept 2023
Hi Karen,Thank you for staying with Punthill Norwest. We appreciate your feedback and thank you for taking time out to review us. We look forward to welcoming you back.

10/10 Excellent

Sue

Stayed 7 nights in Sep 2023
Response from Nick - Super Host, Punthill Norwest Team on 3 Oct 2023
Hi Sue,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us. We look forward to welcoming you back.Kind regards,Punthill Norwest Team.

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We have stayed at this property several times this time we were very happy that the room was nice & clean. The beds are always comfortable & mostly the rooms are lovely & quiet. At times there can be some building noise as they are doing renovations. Enjoyed this stay.
Stayed 7 nights in Sep 2023
Response from Christina- AHM, Punthill Norwest on 11 Sept 2023
Hi Rhonda,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us.Kind regards,Punthill Norwest Team.

10/10 Excellent

Narelle

Liked: Cleanliness, room comfort
Good location for our trip. Hotel clean & tidy. Felt ripped off with daily parking when there was ample undercover parking provided for the building. If we stayed there again definitely wouldn’t pay an extra $75 for 3 nights parking.
Stayed 3 nights in Aug 2023
Response from Christina- AHM, Punthill Norwest on 11 Sept 2023
Hi Narelle,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us. Please note that the visitors parking is not for Hotel guests. We appreciate you taking time out to review usKind regards,Punthill Norwest Team.

8/10 Good

Velimir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for wedding we attended, plenty of restaurants and shops around the area also a couple of hotels, good walking area. Room was clean and spacious
Stayed 3 nights in Aug 2023
Response from Christina- AHM, Punthill Norwest on 11 Sept 2023
Hi Velimir,Thank you for staying with Punthill Norwest. We are pleased you had a wonderful stay with us.Kind regards,Punthill Norwest Team.

10/10 Excellent

Mun See

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet and seems very new
Stayed 3 nights in Aug 2023
Response from Nick P | Super Host, Punthill Norwest on 29 Aug 2023
Hi Mun See,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Annie

Liked: Cleanliness, room comfort
Nice getaway hotel
Good price and nice room facilities. It’s too cold to use the pool and the gym is super small.
Stayed 2 nights in Aug 2023
Response from Nick P | Super Host, Punthill Norwest on 29 Aug 2023
Hi Annie,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Janette

Liked: Cleanliness, room comfort
Great accommodation
Comfortable bed, clean apartment and handy kitchen facilities. Friendly staff and convenient to railway station.
Stayed 1 night in Aug 2023
Response from Nick P | Super Host, Punthill Norwest on 29 Aug 2023
Hi Janette,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Fritz

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
overall experience was nice
Stayed 4 nights in Aug 2023
Response from Christina- AHM, Punthill Norwest on 1 Sept 2023
Hi Fritz,Thank you for staying with Punthill Norwest. We appreciate your review and look forward to welcoming you back.Kind regards,Punthill Norwest Team

10/10 Excellent

Chris

Liked: Cleanliness
Al round nice
Stayed 1 night in Aug 2023
Response from Christina - AHM, Punthill Norwest Team on 29 Aug 2023
Hi Chris,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Josh

Stayed 1 night in Jul 2023
Response from Christina - AHM, Punthill Norwest Team on 29 Aug 2023
Hi Jose,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Gerald

Liked: Cleanliness, room comfort
A fantastic place. Close to the grocery store!
Stayed 6 nights in Jun 2023
Response from Christina- AHM, Punthill Norwest on 16 July 2023
Hi Gerald,Thank you for staying with us. We are pleased you liked our location & hotel. We appreciate your generous review and we look forward to welcoming you back. Kind regards.

10/10 Excellent

Jose

Stayed 5 nights in Jul 2023
Response from Christina - AHM, Punthill Norwest Team on 29 Aug 2023
Hi Jose,Thank you for staying with Punthill Norwest.We appreciate your review & looking forward to welcoming you back.

10/10 Excellent

Jiaxin Cheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Walkable to Hillsong Church. Rooms and lobby are very modern and clean. Reception ladies were also very friendly and accomodating when we had to leave our luggages there for a couple of hours. Interesting thing happened on one of the days: we just woke up at 10am and were washing up when housekeeping knocked and wanted to come in to start cleaning. We told them to come in later. When we were getting ready to leave (at our doorway, housekeeping lady came in, and started work in a rush. Thought that it was strange that she was trying to get her job done while we were still in the room, but this was a minor thing. Out of 3 nights here, there were 2 days that we returned to the room in the evening and the dishes were left in the sink unwashed. We were genuinely unsure if we were the ones who were meant to wash them or were they part of housekeeper's duties. We would definitely wash them if there was a sponge and dishsoap. On the 3rd day, the dishes were washed when we returned to the room. :) Thank you for cleaning them! Having said that, the place is still great to stay in, and we'll be returning again when the Hillsong Conference comes around.
Stayed 4 nights in Jul 2023
Response from Christina - AHM, Punthill Norwest Team on 12 July 2023
Hi Jiaxin,Thank you for staying with us. Feedback provided will be shared with our relevant departments. We appreciate you reviewing us and look forward to welcoming you back,

10/10 Excellent

Suzi

Travelled with family, Travelled with group
Location, staff support and comfort
Stayed 3 nights in Jul 2023
Response from Christina- Assistant Hotel Mngr, Punthill Norwest on 11 July 2023
Hi Suzi,Thank you for staying with us.We appreciate your generous review. We look forward to welcoming you back.Kind regards,

10/10 Excellent

REBECCA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was well maintained, clean and tidy. Staff helpful and friendly.
Stayed 3 nights in Jul 2023
Response from Christina - AHM, Punthill Norwest Team on 7 July 2023
Hi Rebecca,Thank you for staying with us. We appreciate you taking time out to review us and appreciating our team and property. We look forward to welcoming you back.

4/10 Poor

Nicola

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Punthill Norwest Team on 7 July 2023
Hi Nicola,Thank you for staying with us.We appreciate your review.

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Christina- Assistant Hotel Mngr, Punthill Norwest on 28 June 2023
Hi James,Thank you for staying with us. We appreciate your generous feedback.

8/10 Good

David

Liked: Amenities, property conditions & facilities
The baseball team in the hotel were noisy playing baseball in the hallways
Stayed 9 nights in Jun 2023
Response from Punthill Norwest Team on 23 June 2023
Morning David,Thank you for booking with us. We apologies for the inconvenience caused during your stay.We appreciate you taking time out to review us.

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location. Great for business or extended stay due to local shop nearby and easy access
Stayed 6 nights in Jun 2023
Response from Punthill Norwest Team on 13 June 2023
Hi Sandy, Thank you for taking the time to leave us a review! I'm delighted to hear that your stay was pleasant. We hope to see you back here soon!

8/10 Good

Mark

Stayed 1 night in May 2023
Response from Punthill Norwest Team on 31 May 2023
Hi Mark, Thank you for taking the time to leave us a review. We truly appreciate it. We hope to see you back here in the near future.

10/10 Excellent

Serah

Liked: Cleanliness, amenities, property conditions & facilities
very nice
Response from Mary Anne | Super Host | Punthill Norwest on 7 June 2023
Hi Serah,Thank you for booking with us.We are pleased you had a lovely stay & we appreciate your review.

10/10 Excellent

Todd

Liked: Room comfort
Good but!
Regular ls. Great hotel always clean staff professional. Recent change of ownership been seamless - except the new parking fee. Avoid
Stayed 1 night in May 2023
Response from Naomi | Punthill Norwest on 23 May 2023
Hi Todd,Thank you for staying with Punthill Norwest! I'm glad to hear you enjoy your experience here. Parking is an additional fee, with discounts available for longer stays. If you would like to use the street or visitor parking you are more than welcome, however it is limited. Paying for parking is the best way to guarentee your spot. We hope to see you next time as you were a pleasure!Kind Regards, Naomi Punthill Norwest

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and handy to the location we were at
Stayed 1 night in May 2023
Response from Punthill Norwest Team on 15 May 2023
Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location
Great location for Hillsong.
Stayed 1 night in May 2023
Response from Punthill Norwest Team on 15 May 2023
Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

6/10 Okay

Rhonda

Travelled with partner
Disliked: Property conditions & facilities
The property was a little run down but they are renovating so i am sure it will look good once it is all done. The staff that we had contact with were professional & helpful. We will stay again to see the property when it has been renovated.
Stayed 1 night in May 2023
Response from Mary Anne | Super Host, Punthill Norwest on 10 May 2023
Hi Rhonda, Thank you so much. We truly appreciate your review. Yes, we are in the process of renovating and updating all rooms. We look forward to welcoming you back once all our renovations are complete.

8/10 Good

Nicole

Stayed 1 night in Apr 2023
Response from Punthill Norwest Team on 15 May 2023
Hi Nicole, Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

6/10 Okay

Lyndall

Business traveller
Disliked: Cleanliness, property conditions & facilities
Rooms are just ok. Needs a good makeover. My visitor witnessed a large rat running across the floor from cafe.
Stayed 4 nights in Apr 2023
Response from Naomi | Punthill Norwest on 13 Apr 2023
Hi Lyndall,Thank you for taking the time to leave a review. It is reviews like yours that allow us to see what we are doing well and where we may have missed the mark. As we operate with a new housekeeping team and a severe shortage on housekeepers feedback like this is incredibly helpful and valuable, rest assured I have passed this onto the proper departments for review. As for the rooms, since we took over the building in August, we are about to undergo major refurbishments. This is a lengthy process, however by the end we will have new beds, artwork, carpets, smart TVs and a fresh lick of paint. The cafe onsite is a privately owned business and rest assured we did inform them immediately of the rat that made its way in from the wet weather. The cafe have assured us that they are taking extra sanitary and pest control precautions, to ensure this doesn't happen again. I do apologise on their behalf that this was witnessed by your visitor.Kind RegardsNaomi Punthill Norwest

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff... quiet location.
Stayed 1 night in Apr 2023
Response from Punthill Norwest Team on 14 Apr 2023
Hi Peter, Thank you for taking the time to review us. I'm glad to hear that you enjoyed your stay. We look forward to welcoming you back soon in the near future.

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Mary Anne | Super Host | Punthill Norwest on 27 Apr 2023
Hi Nicholas,Thank you for staying with us and we appreciate you taking time out to review our hotel.Kind regards,Punthill Norwest Team

8/10 Good

Sally

Stayed 1 night in Mar 2023
Response from Mary Anne | Super Host | Punthill Norwest on 20 Apr 2023
Hi Sally,Thank you for staying with us.We appreciate your review.

4/10 Poor

Carlos

Liked: Cleanliness, property conditions & facilities
Was charged $15 parking for parking I didn’t use…. I did state I required parking. At no point was it communicated to me that my request for parking had been confirmed . So upon arrival I found alternate parking but was still billed $15 which without a confirmation I feel is straight out money grabbing and disappointing. The lady at the counter wasn’t go operative in working with my explanation of events and because of this I will be in no rush to come back.
Stayed 1 night in Mar 2023
Response from Punthill Norwest Team on 2 Apr 2023
Hi Carlos, Thank you for leaving your feedback. When requesting for parking this is automatically confirmed and added to your booking. As requested, a spot was reserved for you. We do have limited spots available and we do recommend booking a spot. We do recommend that if you have found alternate parking, outside the premises, you do advise us as soon as possible.

10/10 Excellent

Dr Sandy

Stayed 6 nights in Feb 2023
Response from Mary Anne | Super Host, Punthill Norwest on 2 Apr 2023
Thank you Dr Sandy for taking the time to leave us a brilliant review. We hope to see back here soon.

6/10 Okay

Rhonda

Travelled with partner
Disliked: Cleanliness
The reception staff were helpful & friendly. The cleanliness of the apartment was not good, microwave dirty, tile floors were sticky, dishes were dirty. We were only there for 3 days & over the long weekend so we did not mention to reception. We have stayed here before & on other occassions were very happy this time was a bit disappointing. Keep in mind covid has been hard on hospitality so we will give them another try at a later date. Thanks to reception for their friendly & professional service.
Stayed 4 nights in Jan 2023
Response from Team Punthill Norwest on 3 Feb 2023
Dear Rhonda,Thanks for taking the time to leave us a review.I am sorry to hear that you did not enjoyed your stay this time. I have passed your feedback on to housekeeping, who will pay more attention to these areas. I wished you would've said something during your stay as we would've ensured you had a room up to your expections.We hope to see you soon and exceed your expectations!Best wishes

10/10 Excellent

Carol, Ashtonfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Punthill was easy to get to, walk to grocery shops, restaurants and Hillsong Convention Centre. The unit was well equiped, clean and looked new. Loved the cooking appliances - not the normal steel where everythings sticks and burns and then takes half hour to clean, these were good quality. Nespresso machine and pods was a real winner. Nice pool and surrounds to relax after work. Wifi was super easy to use. The only thing of a lower standard was the gym as it only had limited old equipment.
Stayed 2 nights in Jan 2023
Response from Team Punthill Norwest on 3 Feb 2023
Dear Carol,Thanks for leaving feedback for us. It was lovely to read that you enjoyed your stay and our Nespresso machine and cooking appliances.We hope to welcome you soon again.Regards

8/10 Good

Karen

Travelled with family
Liked: Amenities, property conditions & facilities
Nice Quiet Area Great free parking Close to Metro Train Service Short walk to shops Friendly staff
Response from Mary Anne | Super Host | Punthill Norwest on 14 Jan 2023
Hi Karen, Thank you so much for taking the time out and reviewing us. We truly appreciate it. We are glad to hear that you enjoyed your stay with us. Our lovely staff will appreciate your positive review.We would love to have you enjoy another stay with us again in the future, we hope to see you again soon!

8/10 Good

Robert, Forestlake

4/10 Poor

Anna Maria

Disliked: Cleanliness, amenities
Response from Nick - Super Host, Punthill Norwest Team on 23 Nov 2023
Hi Anna,Thank you for staying with Punthill Norwest.We look forward to welcoming you back.Kind regards,Punthill Norwest