3 outdoor pools, pool loungers
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Reviews of Pullman Palm Cove Sea Temple Resort and Spa

5 out of 5
Pullman Palm Cove Sea Temple Resort and Spa
5 Triton Street, Palm Cove, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 436 out of 730 reviews" "
Rating 8 - Good. 218 out of 730 reviews" "
Rating 6 - Okay. 52 out of 730 reviews" "
Rating 4 - Poor. 19 out of 730 reviews" "
Rating 2 - Terrible. 5 out of 730 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, staff & service
We stayed in room 310. I spoke with Andrew before we got there and he told me we had a view of the beach. There was no view of the beach we had a view of mangroves with some waterway mudflap. We asked Andrew if we could move rooms as we found it difficult to catch 2 lifts and walk to the other side of the resort with 4 kids and a pram, his response was that unfortunately he needed to look after other guests and could not help with no resolution. I need to add this person has no idea about customer service and should not work in this industry he just repeats himself with ‘unfortunately he can’t help’ as this was his same response when asked for a late check out, his response’I need to look after the other guest and unfortunately I can’t help you and continuously repeats himself with no resolution. I must say it was actually laughable buffet breakfast was not great average at best. The pool was OK. Fairly dirty lots of leaves. This resort is not a 5 star resort I probably wouldn’t rate it a 3 star. I would like to add Kenji at front desk was lovely to deal with and also there was a lovely gentleman at breakfast there this is the only reason why I would give this resort any stars..
Stayed 7 nights in Jan 2024
Response from Megan on 25 Mar 2024
Dear John, Thank you for sharing your feedback regarding your recent stay at our resort. We deeply regret to hear about the issues you encountered and the disappointment you experienced during your time with us.First and foremost, we sincerely apologize for any miscommunication regarding the room view. It is never our intention to mislead our guests, and we are sorry for any inconvenience this caused. We are also disappointed to hear your feedback regarding the lack of assistance you received when requesting a room change. When the resort is full, we can't often manage such requests and we can only apologize for any frustration this may have caused. Rest assured, we will address this with our team to ensure that all guests receive the assistance and support they require during their stay.Regarding your feedback on the buffet breakfast and pool cleanliness, we appreciate your honest assessment. Please know that your comments have been shared with our relevant teams for immediate review and improvement.On a positive note, we are glad to hear that you had positive interactions with Kenji at the front desk and Ben at breakfast. We will ensure that your compliments are passed along to them as recognition for their excellent service.Once again, we apologize for the shortcomings you experienced during your stay. We truly value your feedback as it helps us to improve our services and provide a better experience for our guests. Kind Regards, Megan Kadic

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Overall it’s a nice hotel, room was clean. But way to many bugs I think for it being a 5 star there shouldn’t be so many mosquitos and other bugs all over the lifts,
Stayed 3 nights in Jan 2024
Response from Megan on 24 Jan 2024
Dear Jessica, Thank you for staying at our hotel and for sharing your feedback. We appreciate your choice and are glad to hear that your room was clean and that you had an overall positive experience.We apologise for the inconvenience caused by the presence of bugs, especially mosquitoes, during your stay. We are located in a tropical environment, and while we work closely with professional pest control, occasional encounters with insects can happen. We are committed to improving this aspect of our service.If you choose to stay with us again, please don't hesitate to reach out to our front desk or guest services team for assistance during your stay.Thank you for your feedback, and we hope to welcome you back soon.Kind Regards, Megan Kadic

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Megan on 24 Jan 2024
Dear Amanda, Dear Valued Guest,Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to us directly, either by phone or email, so we can learn more about your experience and work towards resolving any concerns you may have. Our goal is to provide a positive and enjoyable stay for all our guests, and we would like to make things right for you.Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic

2/10 Terrible

melissa

Stayed 3 nights in Dec 2023
Response from Megan on 24 Jan 2024
Dear Melissa, Thank you for taking the time to leave a review of your recent experience at our hotel. We sincerely apologize for any aspects of your stay that did not meet your expectations.Your feedback is important to us, and we would like to understand your concerns in more detail to ensure we can address them effectively. We would greatly appreciate it if you could reach out to me directly, either by phone (07 4059 9601) or email (h8761-gm@Accor.com), so we can learn more about your experience and work towards resolving any concerns you may have. Please don't hesitate to contact us at your earliest convenience. We value your feedback and hope to have the opportunity to improve your perception of our hotel.Sincerely,Megan Kadic

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, nice resort facilities, clean, prompt staff
Stayed 3 nights in Dec 2023
Response from Megan on 21 Dec 2023
Dear Irina, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort. It's always our goal to provide our guests with a memorable and luxurious stay, and we're delighted that we succeeded in exceeding your expectations.Kind Regards, Megan

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a disappointed that we could not use the TV. It was locked to the person that owned the room. We couldnt use Netflix, Disney ect. We tryed to put our own account on it but it was locked. Could not ever share to the TV. Normal coffee would have been better than the expresso machine. No salt or pepper in room. Light in room very difficult to shut it out even when curtains where closed. People on top floor neeb to be considert of people under them. We could hear the people upstairs from 7am everyday.
Stayed 6 nights in Sep 2023
Response from Megan on 25 Oct 2023
Hi Meaghan, Thank you kindly for taking the time to leave your review. I have asked our maintenance team to go and inspect the room and they have opened access on the smarttv again. I am sorry we were not able to action that during your stay. We do have further amenities available for all guests and we are only a phone call away for future stays. Overall we are glad you enjoyed your stay and hope we get to welcome you back in the not so distant future. Kind Regards, Megan Kadic

4/10 Poor

Jaysen

Travelled with partner
Disliked: Cleanliness, staff & service
Underwhelming experience for a 5 Star Pullman hotel. Spent just over $1500 for 4 nights stay but should have paid extra to stay elsewhere. We were in a room that had very noisy surroundings including continuous slamming doors and voices throughout the night as well as lawn mowers in the morning so needless to say sleep was missing a lot of the nights from our holiday. We complained the second day to the manager and asked if could move rooms, intially it took him a long time to actually understand what we were complaining about and in the end just told us the hotel was full and couldn't do anything. He could have at least said if a room becomes available I will contact you. Looking online there were actually rooms available but obviously at a higher rate so he didn't want to accommodate that. I highly recommend looking at other accommodation at Palm Cove before you consider Pullman, the pool is large and nice but that's really all it has going for it.
Stayed 4 nights in Sep 2023
Response from Megan on 6 Oct 2023
Dear Jaysen,Thank you for taking the time to share your feedback about your recent stay at Pullman Palm Cove Sea Temple Resort & Spa. We genuinely appreciate your comments and deeply regret that your experience did not meet your expectations. Please allow us to express our sincerest apologies for the inconveniences you encountered during your stay.We are truly sorry to hear that you were disturbed by noise from neighboring rooms and outside maintenance activities. We appreciate how important a peaceful and comfortable stay is for our guests, and it is disappointing that we fell short in this regard. We understand that our initial response did not meet your expectations, and we will be working to improve our communication and flexibility in these situations. Once again, we apologize for the inconvenience you experienced and appreciate your constructive criticism. Thank you for giving us the opportunity to address these issues and strive for better service in the future.Kind Regards, Megan

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot along the beach. Great pool area for young children.
Stayed 2 nights in Sep 2023
Response from Megan on 6 Oct 2023
Hi Sarah, Thank you kindly for taking the time to share your review. We are glad you enjoyed your stay! Kind Regards, Megan

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout particularly in pool area. Staff very attentive and friendly even when experiencing heavy workload. Room was comfortable and inviting. Food was good quality and nicely presented but perhaps a tad overpriced. Gym was poorly equipped ( no free weights) and in need of maintenance.
Stayed 6 nights in Sep 2023
Response from Megan on 6 Oct 2023
Hi Jeffrey, Thank you kindly for taking the time to leave your review and some additional feedback to consider regarding free weights in the gym. We are glad you enjoyed your stay and hope to welcome you back soon. Kind Regards, Megan

10/10 Excellent

Bryce

Stayed 1 night in Sep 2023
Response from Megan on 6 Oct 2023
Thank you Bryce for your 5 star review. We are so glad you enjoyed your stay!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Megan on 6 Oct 2023
Thank you Natalie for your very kind review. We are so glad that you enjoyed your stay!

8/10 Good

Catriona

Liked: Staff & service, amenities, property conditions & facilities
If you have kids - or want a generational holiday - this is ideal. If you want a couple’s getaway don’t. Should be noted rooms don’t match the standard of the communal area.
Stayed 3 nights in Aug 2023
Response from Megan on 25 Oct 2023
Dear Catriona, Thank you for taking the time to leave your review and share your feedback. We are glad you enjoyed your stay and have noted your feedback regarding your particular room.Kind Regards, Megan Kadic

10/10 Excellent

Jen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property itself is lovely. The staff were helpful. Dinner was delicious. Our room however wasn’t very clean and had a manky smell. We tried to stay in the communal spaces, which were very pleasant
Stayed 3 nights in Jul 2023

10/10 Excellent

Simon

Stayed 5 nights in Jul 2023

10/10 Excellent

andrew

Stayed 1 night in Jun 2023

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

4/10 Poor

Lorraine

Liked: Room comfort
Over rated, overpriced, much better elsewhere!
Overpriced $ over-rated. Room was dated, in serious need of a refurb, definitely not up to standard. It wasn't cleaned properly each day, despite me asking, the outdoor sofa was so dirty that we didn't want to sit on it. Bizarrely there were cloth European blinds in the room that were ill fitting, mechanism didn't really work, they were dirty & torn. The bed was the same, photo showing how they made it just throwing my pjs on sidetable. Customer service was seriously lacking. When I asked the bar tender if they could bring our drinks over her response was no, we don't provide table service as there are too many guests & not enough staff. When I mentioned that our jug of cocktails would therefore have to sit in the sun poolside & go warm, her response was 'well drink it quickly'! They messed up our transfers, didn't communicate it with us & we almost missed our flight. Food was okay but not particularly good & overpriced. They messed up our bill, charging us for an expensive meal in their restaurant that wasn't ours. Location was great. Definitely not as good as it used to be and yet they are still charging quite high prices. When I asked to speak with the manager about a number of issues we were having I was advised that she had just quit/left and there wasn't a replacement as yet. Their only saving grace was a staff member called Natalie, she was absolutely amazing and a credit to the hotel. We definitely wouldn't stay there again unless they improved.
Stayed 4 nights in May 2023

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was nice,
Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth, Dulwich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in an amazing location. Easy walk to everything but nice and quiet and sheltered from the windy coast. Staff were friendly and food and drinks very reasonably priced.
Stayed 6 nights in Apr 2023
Response from Jess on 1 May 2023
Dear Elizabeth, Thank you for taking the time to provide us with feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort beautiful and that you loved our location. It is also fantastic to hear you found our team very friendly. This will be shared and celebrated. We hope to welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Vladimir

Stayed 1 night in Apr 2023
Response from Jess on 1 May 2023
Dear Vladimir, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that your recent experience with us was 10 out of 10! This will be shared and celebrated with the team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in palm cove so far and here it’s a place where customers actually gets recognised. If I could rate you guys 10-10 I would definitely do it. Thanks for awesome hospitality over the weekend! I will definitely come back
Stayed 1 night in Mar 2023
Response from Jess on 10 Apr 2023
Dear Paul, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is amazing to hear that our team warmly welcomed you and that you felt very recognised throughout your stay. We very much appreciate your 10 out of 10 score and this will be celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff were very helpful.
Stayed 3 nights in Mar 2023
Response from Jess on 10 Apr 2023
Dear Lisa, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. It is wonderful to hear that you had a great stay with us. It is also fantastic to hear that you found all of our staff very helpful. This feedback will be shared and celebrated with the team. We hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and relax. Staff are very friendly and always helpful. The pools and surrounding areas are great to relax and enjoy a drink.I’d highly recommend this place.
Stayed 4 nights in Mar 2023
Response from Jess on 28 Mar 2023
Dear Christian, Thank you for taking the time to provide us with detailed feedback regarding your recent experience with us at Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you were able to truly relax and that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. We hope to warmly welcome you back again very soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect island escape. Spacious rooms, comfortable bedding and great location. Unfortunately the beach area is unsafe with wild crocs but pools are nice
Stayed 3 nights in Feb 2023
Response from Jess on 6 Mar 2023
Dear Scott, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort the perfect escape. It is wonderful to hear that you loved our location and spacious apartments. Thank you for taking the time to provide us with this feedback and we hope to welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Jess on 28 Mar 2023
Dear Chris, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa and thank you for taking the time to provide this review. It is wonderful to hear that your recent stay exceeded your expectations. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, beautiful and incredible service.
Stayed 5 nights in Feb 2023
Response from Jess on 13 Feb 2023
Dear Simon, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you had an amazing time at our resort. It is fantastic to hear that you received incredible service from our entire team. This feedback will be shared and celebrated. Thank you for taking the time to review us and we hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Meliz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Child friendly resort
Stayed 6 nights in Jan 2023
Response from Jess on 9 Feb 2023
Dear Meliz, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you thoroughly enjoyed your time at our resort and found it very child friendly. We appreciate you taking the time to provide us this feedback and we hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

8/10 Good

Michelle Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning location. Short walk to town. Friendly staff. The main pool though.. too hot! Too hot to swim in fact. Which is a shame because it's a stunning pool. Big shout out to Kazumi and her co worker the day we checked in (22nd). They were so friendly and an absolute delight. We were very impressed by their customer service.
Stayed 4 nights in Jan 2023
Response from Jess on 30 Jan 2023
Dear Michelle, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you loved our location and that it really suited your needs. It is fantastic to hear that you found our staff very friendly. This will be shared and celebrated with the team and particularly with Kazumi and Andrew who checked you in. Thank you for the feedback regarding the Lagoon Pool, we are sorry to hear that you found the water temperature too warm. This will be passed onto our body corporate committee. We hope to warmly welcome you back again in the near future. Sincerely, Jessica JamesGeneral Manager

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 days in a 2 Bedroom room, which was perfect for us as a couple with a teenage daughter. The room was well appointed with a kitchen, Dining and living areas. The resort staff were very friendly and helpful and the facilities are great with a lagoon pool, lap pool and kiddies pool. It was very hot while we were there and it took us a day to work out that the water temp in the lap pool is cooler than the lagoon pool. It's an easy walk to the esplande and restaurants and shops. There is lots of parking in a basement car park, and we'd hired a car which made it easy to access the entire area including driving to Cairns for Reef tours and up to Port Douglas and surrounds.
Response from Jess on 9 Jan 2023
Dear Matthew,Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found your two bedroom apartment perfect. It is also wonderful to hear that you found all of our staff both friendly and helpful. This feedback will be shared and celebrated with the whole team. Thank you for taking the time to provide us with this detailed feedback and we hope to warmly welcome you back to our tropical paradise again soon. Sincerely, Jessica JamesGeneral Manager

8/10 Good

Kaele

Travelled with family
Liked: Cleanliness, staff & service, amenities
A well located property, with a range of restaurants nearby and comfortable, well appointed rooms and facilities. The hotel was clean, if a little ageing. Access to meals was a little limited because of the hours of the poolside bar and the bookings for the on-site restaurant, but having a car made getting supplies in easier.
Response from Jess on 8 Dec 2022
Dear Kaele, Thank you for choosing to stay with us at Pullman Palm Cove Sea Temple Resort and Spa. It is fantastic to hear that you loved our location and that you found our rooms and facilities well appointed. We are however sorry to hear that our restaurant availability was limited during your stay. Thank you for taking the time to provide us this feedback and improve. We hope to warmly welcome you back again in the near future. Sincerely, Jessica JamesGeneral Manager

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an absolutely beautiful property with an almost perfect location within walking distance to shops and restaurants. Our only complaint is the very thin walls. The room next to us came in @11pm and it was soooo loud we actually thought they were somehow in our room bc it was extremely loud and woke us up from a dead sleep. We actually chose a different resort on our next stop through the city bc of how loud it was.
Response from Jess on 8 Dec 2022
Dear Carol, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property beautiful and that our location perfectly suited your needs. We are however very disappointed to hear that you were disturbed by your neighbors. We sincerely apologise for the inconvenience this caused and we will investigate and address this immediately. We hope to get the opportunity to better serve you in the near future. Sincerely, Jessica JamesGeneral Manager

6/10 Okay

Merali

Stayed 1 night in Oct 2022

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in a quiet & peaceful location. Tucked away from the main Palm Cove area which makes parking easy. Rooms were cleaned regularly with service and staff of high quality. Would highly recommend it.
Stayed 4 nights in Jun 2022
Response from Jess on 4 July 2022
Dear Aaron, Thank you for taking the time to provide us with this detailed feedback regarding your recent experience at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our resort amazing and that our location suited your needs. It is also fantastic to hear that you found your room very clean. We hope to warmly welcome you back to our little piece of paradise in Palm Cove again soon. Sincerely, Jessica James General Manager

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unable to get in to the restaurant for dinner even though we were house guests. Shabby. Worst room in the house for outlook. Not value for money. Very disappointing.
Stayed 4 nights in May 2022
Response from Jess on 4 July 2022
Dear Andrew, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are very sorry to hear that you recent experience at our property did not meet your expectations. Due to demand and resourcing levels our restaurant Temple of Tastes is extremely busy and booking in advance is required. We do our best to contact all guests in advance to advise them of this. We apologise if you did not receive this call. We do offer room service to every single guest which is the same menu as the dine in restaurant. Our resort has numerous different room types that all have different views. We are sorry to hear that you did not enjoy your outlook. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property Very friendly staff all around Fantastic food served in the temple of tastes and just an all round great place to stay in palm cove wouldn’t pick anywhere else
Stayed 4 nights in May 2022
Response from Jess on 4 July 2022
Dear Alexander, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our property fantastic. It is also wonderful to hear that you loved our award winning restaurant Temple of Tastes. We appreciate you taking the time to provide us with this feedback and very much look forward to welcoming you back when you are next in Palm Cove. Sincerely, Jessica James General Manager

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Resort was in a great location, staff were friendly and helpful. I found the property to be a little tired and in need of some general maintenance. Room rate should include breakfast at $850 per night.
Stayed 2 nights in Apr 2022
Response from Jess on 19 Apr 2022
Dear Tracey, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that our location suited your needs and that you found our team both friendly and helpful. Thank you for the feedback regarding the property, this will be passed onto the Body Corporate Committee. Thank you for taking the time to provide us with feedback and we hope to warmly welcome you back again soon. Sincerely, Jessica James General Manager

6/10 Okay

russell

Liked: Cleanliness, staff & service
Very hot around the pool area set back from beach and vegetation blocks the sea breeze paid extra for 1 bedroom unit had no view looked over the roof of the restaurant staff wete excellent
Stayed 2 nights in Mar 2022
Response from Jess on 31 Mar 2022
Dear Russell, Thank you for taking the time to provide us with feedback regarding your recent experience at the Pullman Palm Cove Sea Temple Resort & Spa. We are sorry to hear that you found it very hot and that you were expecting a better view from your apartment. It is however fantastic to hear that you found the staff excellent. Sincerely, Jessica James General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Jess on 31 Mar 2022
Dear Valued Guest, Thank you for taking the time to rate your recent experience at our resort the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that your experience was 10 out of 10. We hope to welcome you back to our little piece of paradise in Palm Cove in the near future. Sincerely, Jessica James General Manager

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service
Food apart from breakfast left a bit to be desired Limited selection and quality not up to the standard of the rest of the resort
Stayed 7 nights in Feb 2022
Response from Jess on 31 Mar 2022
Dear Darren, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are sorry to hear that our Food and Beverage let down your stay. This feedback will be shared with our Executive Chef. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Jess on 8 Feb 2022
Dear Kyle, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that you thoroughly enjoyed you recent experience at our property. Thank you for taking the time to provide us with feedback. We hope to warmly welcome you back in the near future. Sincerely, Jessica James General Manager

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

8/10 Good

YU-HSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Jess on 21 Dec 2021
Dear Yu-Hsiang, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you enjoyed your recent experience at our property and that you found our location and staff excellent. Thank you for taking the time to provide us with feedback and we hope to welcome you back again soon. Sincerely, Jessica James General Manager

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property. Clean, on the beach, large pool, friendly staff and easy walk to town.
Stayed 2 nights in Nov 2021
Response from Jess on 9 Dec 2021
Dear Stuart, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. It is fantastic to hear that our location suited your needs and that you found our resort great. Thank you for taking the time to provide us with feedback. We hope to warmly welcome you back again in the near future. Sincerely, Jessica James General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was fantastic. Staff were amazing. Thank you.
Stayed 1 night in Jul 2021
Response from Jess on 11 Oct 2021
Dear Valued Guest, Thank you for choosing to stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. We are thrilled to hear that you found our accommodation fantastic and our whole team amazing. We really appreciate you taking the time to provide us with feedback and hope to warmly welcome you back again in the near future. Sincerely, Jessica James General Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Craig Dodd on 1 June 2021
Dear Helen, Many thanks for your recent review of our resort in tropical Palm Cove. Delighted to hear you enjoyed your stay and hope we have the opportunity to welcome you back to the resort and region very soon. Warmest regards Craig Dodd

8/10 Good

PETER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and excellent staff.
The staff at this hotel were the highlight of my stay. Friendly, helpful and know their jobs well. I stayed 8 nights and every interaction from check-in to check-out was positive. Thankyou for the great stay .. hang on to those ones Pullman you've got some real gems.
Stayed 8 nights in May 2021
Response from Craig Dodd on 1 June 2021
Hello Peter, Thank you so much for taking the time to share your recent experience further to your stay with us. Delighted to hear our team left such a positive impression with you and will ensure they receive your kind words. Hope you were able to explore our region and experience the true essence of far north Queensland. Kind regards Craig Dodd

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2021
Response from Craig Dodd on 28 May 2021
Dear Guest, Many thanks for your recent review of our resort in tropical Palm Cove. Delighted to hear you enjoyed your stay and hope you were able to explore our wondrous region. Hope to see you back at thge resort when you are next travelling in the region. Kind regards Craig Dodd

10/10 Excellent

Laine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Craig Dodd on 25 Feb 2021
Dear Laine, Many thanks for your recent rating of our resort in tropical Palm Cove! Delighted to identify you enjoyed your stay and hope you were bale to relax and unwind. Hope to see you back at the resort very soon. Warmest regards Craig Dodd

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facilities and friendly staff. The location is perfect with everything a very short walk away. Stayed in 2 bedroom apartment has everything you need
Stayed 2 nights in Jan 2021
Response from Craig Dodd on 11 Jan 2021
Hello Guest, Thank you so much for your recent review and rating of our resort in wondrous Palm Cove. Delighted to hear you enjoyed your time with us and pleased our team left such a positive impression with you. Many thanks again and hope to see you back at the resort very soon. Kind regards Craig Dodd

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Craig Dodd on 11 Jan 2021
Hello Anthony, Many thanks for your recent review of our resort in wondrous Palm Cove. Pleased to hear you enjoyed your stay with us and hope we have the opportunity to welcome you back to our playground very soon. Warmest regards Craig Dodd