We had previously stayed in a premium unit and found it to be a good experience as a young family. This time I paid additional for the loft style apartment, thinking it would be better. When we arrived, the loft was no where near as nice as the images online, dated, damaged and dirty walls with thick dust everywhere and just didn't feel clean to have a young child staying in. When I complained I was offered to swap with a ground floor, non-renovated unit as the best option, which I took as it was slightly better than the loft. There was no compensation offered for the bad experience or a refund of the price difference that I had paid. There was no consideration that I qualified for a 'room upgrade' and was never told about the '$60 resort credit' that I later found out about. The rooms aren't serviced, that's fine, but you would expect to find them in an acceptable condition given the strict cleaning rules on departure. The carpets were filthy, I would not want my child to play on them. On top of all of this, I asked for some pool towels, and was told I would be charged additionally for them. The experience was not great. The photos are so misleading between what you pay versus what you get (and these are the same photos used between Expedia and their own website). Will not be returning and I hope this review helps inform families with young children about whether this is the right accommodation for them as their is an abundance of options in the area.