2/10 Terrible
BRYAN
Travelled with family and small children
14 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, they gave us a room on the first floor, which was not cleaned. The floor had pop tabs and garbage all over, the beds were unmade, and the bathroom was filthy. We went to the office and they told us it had been cleaned! They then moved us to the second floor. This room was clean and beds were made. We were surprised that there was outdoor furniture in the room. By this time it was almost ten o’clock at night. We had four children with us. Got them to bed, only to have someone banging on the floor at midnight! I called the office and she told me if it happens again to call back. So five minutes later, I called back. She said they would investigate. She called back to say the woman on the first floor was a permanent tenant and that she always used up the hot water. The guy above her wanted to have a shower and so he was mad and started pounding on the floor. I assume they all forgot that it’s a hotel and there are other guests to consider!! The office woman said he told her he would stop. We were near the stairs and could hear people all night. Thankfully only one child was awoken. The next morning, we went for breakfast, only to find it was quite inadequate. So we checked out and left to go to IHOP. With a total of eight people, it’s quite expensive!! We were not asked how our stay was, nor if there were any problems. The staff seemed not to care. We will NEVER go back and will tell everyone we know to not book at this hotel!!
BRYAN
Stayed 1 night in Apr 2024