The hotel itself is about 7kms away from the town, and the beach they have is about 2kms by shuttle.
The hotel has some amazing facilities but it's starting to show its age.
The rooms are clean, but quite dated now, with lots of dark wood.
The views are amazing if you have an ocean view room.
The reception staff are less than helpful. Especially considering that the hotel was not even half full.
We had an issue with our room and the staff said they would move us. But moved us to a worse room, with less of a view as it was on a lower floor and looked out to another hotel.
I am a gold hotels.com customer and one of the perks at this hotel was a free room upgrade, subject to availability. I explained this to the staff who said that there was no availability. When I showed them online that there was availability for EVERY type of room in the hotel, I was begrudgingly upgraded.
Another perk that came with booking through expedia/hotels.com was the 1,000,000 VND towards drinks and food during our stay. Again the hotel refused to honour this, giving us a voucher to be used in a restaurant that they had closed (due to lack of hotel guests) then offered us another menu, which they had only around 20% of the dishes - with no meat options. The reception staff again were very unhelpful. I never did get the money towards food & drinks like I was promised.
Breakfast had a wide selection of food, however everything was very bland with no real flavour.