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Reviews of The Pell - Part of JdV by Hyatt

2.5 out of 5
The Pell - Part of JdV by Hyatt
425 E Main Rd, Middletown, RI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 162 out of 215 reviews" "
Rating 8 - Good. 34 out of 215 reviews" "
Rating 6 - Okay. 5 out of 215 reviews" "
Rating 4 - Poor. 5 out of 215 reviews" "
Rating 2 - Terrible. 9 out of 215 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Newport to work on the SSV Corwith Cramer in drydock and chose to stay at The Pell. While not in the heart of Newport, the location is only a short drive away. The gentleman at the front desk was welcoming and kind, especially when we asked for additional keys because we'd left ours in the room. Our room was quiet, clean,and comfortable. It was a little odd, however, that it had a king bed - usually something two people would reserve - but only had one chair at a small table. Was one chair simply missing? The shower area was lovely, but would benefit from having a built in hand rail or fold down seat for guests, especially for older guests. We noted that beginning with April 1 bookings the Pell is adding a $20 fee for amenities. Unless the fee is optional - unlikley - this seems to be yet another example of a business adding a fee for services many guests won't use. In spite of the few negatives, we highly recommend this hotel and will happily revisit it.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Marianne, we are thrilled to hear you chose The Pell - JDV by Hyatt for your visit to Newport and that our team member at the front desk treated you kindly. Your feedback regarding room furnishings and the shower facilities is duly noted as we constantly strive to enhance our guests' experience. Please rest assured, the mentioned fee is designed to provide increased value and services to all guests, even though usage may vary. We truly appreciate your high recommendation and are pleased you intend to return. Looking forward to welcoming you back soon.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Heather, thanks for the high rating you've bestowed on The Pell - JDV by Hyatt. We're delighted to know you enjoyed your stay and would love the opportunity to offer an even better experience next time. See you soon!

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovey staff. Enjoyed the bar area.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Noelle, thank you for sharing your positive experience. It's great to hear that you found The Pell - JDV by Hyatt beautiful and that our colleagues made your stay even more delightful. We're thrilled that our bar area added to your enjoyment. We hope to see you back in the future for more memorable experiences.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Laurie, thank you for choosing to stay with us at The Pell - JDV by Hyatt. Your high rating is much appreciated. We're thrilled to have met your expectations and we look forward to welcoming you back on your next visit.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the wonderful rating, Brian!It's fantastic you enjoyed your time at The Pell - JDV by Hyatt so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. Our room was very clean. The entire property appeared to be very clean and updated. We were informed that this property opened in April 2023.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Lorrie, it's great to hear about your spotless and refreshing experience at The Pell - JDV by Hyatt. Our pride in our cleanliness and contemporary design shines through your review. It's wonderful that your stay, despite being brief, left a good impression. We look forward to welcoming you back for another delightful stay in the future.

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay convenient easy and too notch. Offered a membership with them and accepted very willingly. Already booked my next stay in providence with them!
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Rudi, we appreciate your high praise for The Pell - JDV by Hyatt. We're thrilled you found your stay enjoyable and our location is convenient. The team is excited about your new membership and your upcoming stay in Providence. We look forward to exceeding your expectations once again. Safe travels!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds. Staff was super friendly. Very clean.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Kathleen, we're thrilled to hear that you found comfort in our beds at The Pell - JDV by Hyatt. It's also wonderful to know our team members were friendly and that you appreciated our attention to cleanliness. We thank you for taking the time to share your experience and hope to welcome you back soon.

10/10 Excellent

Cassandra

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Cassandra, it fills us with joy to hear that you had a stellar experience at The Pell - JDV by Hyatt. We deeply value your feedback and look forward to having the pleasure of hosting you again in the future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Samantha, we're thrilled to hear about your top-rated experience at The Pell - JDV by Hyatt. Thank you for choosing us and we eagerly await your next visit. Safe travels until we meet again!

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience once past the busy street and strip motel exterior. Spacious well appointed room, good fitness center, lovely restaurant.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Patricia, thank you for your praise following your stay at The Pell - JDV by Hyatt. We're thrilled you appreciated our room's accommodating design and outstanding fitness facilities. It gives us immense satisfaction to know that you enjoyed our on-site restaurant as well. We look forward to welcoming you again for another exceptional experience.

10/10 Excellent

Michael, Myrtle Beach

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Michael, thank you for choosing The Pell - JDV by Hyatt and sharing your positive rating. We're pleased to know that you've enjoyed your stay and we look forward to welcoming you again in the future.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Very conveniently located to all the area has to offer.
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Daniel, it warms our hearts to read about your positive experience at The Pell - JDV by Hyatt. We're thrilled that the renovations and close proximity to local attractions enhanced your stay. It is our goal to set the bar high for lodging in the area and we are delighted that you felt this. Your review means a lot to us. We look forward to your next visit.

10/10 Excellent

edward

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Edward, it's wonderful to see your high rating for The Pell - JDV by Hyatt. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for the night. Remodeled and clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Michael, we're thrilled you chose The Pell - JDV by Hyatt for your overnight stay and appreciated the rejuvenated, pristine environment. We remain committed to providing each guest with a comfortable, enjoyable experience. Your positive feedback is greatly appreciated, and we hope that we'll have the pleasure of welcoming you back soon.

2/10 Terrible

Jennifer

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate you taking the time to share your feedback, Jennifer.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Kevin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival the gentleman at the front desk welcomed us by name he had seen we had pre booked. He recommended the restaurant which was excellent and told of us the common areas for sitting and relaxing after our dinner. Overall, I would have to say this has been one of the best experiences I have had at any hotel. Definitely would recommend and come back. A fine treasure!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Kevin, it's heartwarming to read of your outstanding experience at The Pell - JDV by Hyatt. We're thrilled you enjoyed our on-site restaurant and the inviting common areas for relaxation post meal. Receiving such positive endorsement from you is extremely rewarding. Your kind remarks have been shared with our colleagues at the front desk. We eagerly look forward to the pleasure of welcoming you again, providing another top-notch hospitality experience.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Thank you for the fantastic rating, Shawn!It's outstanding you had such a wonderful experience at The Pell - JDV by Hyatt. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Laura

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Laura, we see you've left a rating and are sorry to understand you didn't have a superb experience. We'd appreciate if you could provide us more details so we can understand better and work on rectifying any potential shortcomings. Do reach to us at your best convenience. Thank you.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for the 5/5 rating!It's excellent you enjoyed your time at The Pell - JDV by Hyatt so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small, but nicely decorated.
Response from Customer Service on 4 Feb 2024
Jane, thank you for the lovely feedback. At The Pell - JDV by Hyatt, we're delighted to know you appreciated our carefully adorned accommodations, even if they appeared a tad cozy. We're looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Yirima, west new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Yirima, thank you for choosing The Pell - JDV by Hyatt and taking the time to give a rating. We are delighted to know your stay with us met your expectations. It's wonderful guests like you that help make our hotel a success! We look forward to welcoming you back soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Steve, it's wonderful to hear you found The Pell - JDV by Hyatt to be an ideal location. We can't wait to welcome you back for another terrific stay.

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Samantha, thank you for your excellent rating. We're delighted you had a positive experience at The Pell - JDV by Hyatt. We cherish the trust that our guests place in us and your rating motivates us to continue our diligent efforts. We can't wait to welcome you back in the near future.

10/10 Excellent

neil, marlboro

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Neil, thank you for your impressive rating of The Pell - JDV by Hyatt! We're pleased that your stay met your expectations. We hope to see you again soon, making more positive memories with us. Safe travels!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property! From the time we arrived, and had to enter through an alternative entrance (the door was being remodeled), the front desk took the time to make sure we got in OK, and checked in seamlessly. The rooms have obviously been remodeled and are clean, comfortable, and very spacious. The bathrooms were clean and very modern. The peloton in the gym was an unexpected bonus, so I didn’t lose my streak (IYKYK)! We felt very lucky to have happened upon this hotel searching online. Very affordable and super close to get to Newport without paying Newport prices! We stayed two nights, and everything was superb! Highly recommend!
Stayed 2 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Laurie, it's a pleasure to learn that you had a memorable stay at The Pell - JDV by Hyatt. We're thrilled to hear that your check-in experience was smooth and that you appreciated our recently-renovated, roomy suites. It's delightful that our modern bathrooms and well-equipped fitness center, including the Peloton, enhanced your stay. Also, we're happy to know our location was optimal for your trip to Newport. We appreciate your enthusiastic recommendation and we're looking forward to welcoming you back for another superb stay.

10/10 Excellent

Joanne

Stayed 3 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Thanks for the perfect rating, Joanne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Pell - JDV by Hyatt.Have a wonderful day!

10/10 Excellent

Angelita Umali

Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms and quick check ins
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Angelita, thank you for staying at The Pell - JDV by Hyatt and for your comments. We're happy to hear that you appreciated our tidy accommodations and prompt service. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Jan 2024
Lindsay, thank you for rating your stay at The Pell - JDV by Hyatt. We're delighted that your experience was a great one and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and modern. Only issue is no elevator. Great stay and will be back.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Angela, it's wonderful to see you enjoyed your stay at The Pell - JDV by Hyatt. We are delighted to hear that our tidy, contemporary rooms met your expectations. With regards to the lack of elevator, we appreciate the feedback and are always looking for ways to enhance the guest experience. We're excited to welcome you back for another great stay in the future.

10/10 Excellent

Michelle

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Michelle, we are thrilled to know you had an outstanding experience at The Pell - JDV by Hyatt. We truly appreciate your 5-star rating and can't wait to welcome you back on your next trip. Thank you for choosing to stay with us!

10/10 Excellent

Eidan

Stayed 1 night in Dec 2023
Response from Customer Service on 21 Jan 2024
Thank you for taking the time to leave this wonderful rating, Eidan! We hope to see you again soon at The Pell - JDV by Hyatt so we can share yet another amazing experience!

10/10 Excellent

Maurice

Stayed 1 night in Dec 2023
Response from Customer Service on 20 Jan 2024
Thank you for this excellent rating, Maurice!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Pell - JDV by Hyatt! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was newly renovated and the room was very spacious. Staff was courteous and helpful when needed.
Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Emily, we're thrilled to hear you enjoyed your stay at The Pell - JDV by Hyatt and appreciated our recently remodeled space and generous room size. We're equally delighted to hear that our team members were able to provide the assistance you needed during your visit. We can't wait to welcome you back for another outstanding experience.

10/10 Excellent

Carolyn, tolland

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Carolyn, thank you for leaving The Pell - JDV by Hyatt with such a wonderful score. Your feedback shows us that our efforts towards creating a memorable stay are indeed effective. We hope to be your choice of accommodation again in the future. Safe travels!

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent space in the room . Bar and lounge on facility..Great stay
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Stuart, thank you for sharing your experience at The Pell - JDV by Hyatt. It's wonderful to hear your appreciation for our spacious rooms and on-site bar and lounge. We're also glad to know that you had a great stay with us. We sincerely hope to welcome you back for another excellent experience in the future.

10/10 Excellent

Yi Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Yi, thank you for choosing The Pell - JDV by Hyatt for your stay. It's rewarding to know you had a great experience and we appreciate your high rating. We strive to provide an exceptional experience for all our guests and your feedback makes it worthwhile. We look forward to hosting you again in the future!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were spotless, bed was really comfortable and the room was quiet. The bar was open late when we came back from dining out in town.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Judy, it's wonderful to know you had a pleasant stay at The Pell - JDV by Hyatt. We appreciate your compliments on our friendly team members, immaculate rooms, and comfortable beds. It's also great that you found the atmosphere serene and enjoyed our late-night bar. Hope your dining experience in town was delightful as well. We look forward to welcoming you back in the near future.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Marta, thank you for giving The Pell - JDV by Hyatt a perfect score. We're glad to know how much you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Stan

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Stan, thank you for your superb rating of The Pell - JDV by Hyatt. It's wonderful to know your experience with us resonated in such a positive way. We greatly value your feedback and look forward to welcoming you again soon.

10/10 Excellent

Grace

Liked: Property conditions & facilities
It was pretty
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Grace, it's wonderful to learn you enjoyed your stay at The Pell - JDV by Hyatt. We appreciate your feedback and look forward to welcoming you again in the near future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was just renovated. The staff was great but it is 3 floors with no elevator.
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Denise, it's fantastic to hear your positive feedback about the recent renovations at The Pell - JDV by Hyatt. We're pleased our team members left a good impression. Noted about your comment regarding the absence of an elevator. For future visits, we'd be delighted to assist in ensuring that your accommodations facilitate ease of movement. Your pleasure is our priority.

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very lovely place to stay.
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Thank you for sharing your perfect rating with us, Denise!It's wonderful to see how much you appreciated your time at The Pell - JDV by Hyatt! We want everyone to feel right at home at The Pell - JDV by Hyatt. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

CHRISTINA

Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Christina, thank you for your five-star rating! We're thrilled to hear that your stay at The Pell - JDV by Hyatt met your expectations. We're looking forward to welcoming you back for another great experience.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Great and respectable staff! Definitely will be staying here again in the future.
Stayed 3 nights in Dec 2023
Response from Customer Service on 10 Dec 2023
Eric, thank you for your heartwarming feedback about your stay at The Pell - JDV by Hyatt. We're thrilled to hear of your appreciation for the cleanliness and the respect shown by our team members. We eagerly anticipate your return in the future. Safe travels!

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Dec 2023
Terrence, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Pell - JDV by Hyatt!

10/10 Excellent

Kelvin, Treharris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Pell was excellent. A short staircase to the second floor which was not difficult despite us having suitcases. We didn’t have breakfast but could have. Highly recommended
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Dec 2023
Kelvin, it's delightful to hear that your experience at The Pell - JDV by Hyatt was excellent. We appreciate the high recommendation and rest assured, your feedback about the convenient staircase arrangement will be recognized. We hope to see you soon for another pleasant stay, perhaps you'll join us for breakfast next time.

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property & lovely vibe, but the noise that carried up from the lobby into our room interrupted our sleep. We stayed in Newport for an R&R night out, but wound up losing a good nights sleep. Unfortunate, because we loved everything else about the stay and would stay again --- but a wedding crew came back around midnight and carried the party back with them.
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Dec 2023
Daniel, it's disheartening to hear that your rest was disrupted during your stay. We encourage a tranquil atmosphere for all our guests, and we're sorry to have fallen short in managing noise levels. Despite this experience, we're glad you appreciated our unique property and enjoyable ambience. Do consider giving us a second chance to ensure a peaceful stay for you.

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 5 Dec 2023
Paulette, thank you for your rating! We're thrilled that The Pell - JDV by Hyatt met your expectations. We appreciate your feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicholas was AMAZING- he was attentive, kind and all around a wonderful employee.
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Sofia, it's great to hear of your positive experience at The Pell - JDV by Hyatt. Nicholas certainly takes pride in providing excellent service to our guests. We shall pass on your kind words to him. We hope we can make your future stays equally enjoyable.