Hallway

Reviews of Motel 6 Newport, RI

2 out of 5
Motel 6 Newport, RI
249 Jt Connell Hwy, Newport, RI

Reviews

4.6
Rating 10 - Excellent. 93 out of 1000 reviews" "
Rating 8 - Good. 137 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 192 out of 1000 reviews" "
Rating 2 - Terrible. 450 out of 1000 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Ling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Ling, We appreciate you taking the time to share your experience with us. If there is any specific feedback you would like to provide, please feel free to contact us directly so we can address any concerns you may have.

8/10 Good

Sean

Business traveller
Good
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Sean, Thank you for sharing your feedback with us. We appreciate hearing about your experience and will take your comments into consideration for future improvements. Feel free to reach out to our management team with any further concerns you may have.

2/10 Terrible

Capella

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Capella, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specifics about your experience so we can address them appropriately.

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
People doing crack in the parking lot. Smelled like a dirty ashtray.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Robin,We strive to maintain a safe and comfortable environment for all our guests. Your feedback is crucial for us to address any concerns promptly. Please rest assured that we take all necessary measures to ensure the well-being of our guests and the cleanliness of our property.

2/10 Terrible

elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is horrible no hot water in the shower, no heat in the room the smoke alarm went off when heat was turned on and cops were searching for someone throughout the hotel when leaving this morning also the staff called me a pain in the a**
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello elizabeth, We appreciate your feedback and apologize for the inconvenience during your stay. Your comments will be shared with the relevant departments to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

Milerka,

Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Milerka,, We appreciate you choosing our hotel for your stay. If you have any suggestions or concerns, please feel free to contact us directly so we can ensure your future experiences are even better.

10/10 Excellent

Chello

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Chello,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another exceptional experience.

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Unkept property needs renovation
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello robert, We appreciate your feedback on the property's current condition and will share your comments with our team for consideration. Thank you for staying with us, and we hope you had an otherwise pleasant stay.

2/10 Terrible

Roderick

Response from Manager on 22 Mar 2024
Hello Roderick, We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us with any feedback to help us improve for the future.

6/10 Okay

John

Disliked: Amenities, property conditions & facilities
Floors in room needed to be mopped. Staff was very friendly. Stairs in hallways could’ve been swept also. Had a broken headboard dangling off the wall. But other than that it was a good location. And I had a great time.
Stayed 4 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello John, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and the hotel's location. Your comments will be shared with our team for their awareness. We are glad to hear you had a great time during your stay and hope to welcome you back in the future.

10/10 Excellent

Mara

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Mara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another amazing stay.

10/10 Excellent

brandy

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello brandy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap prices
Response from Manager on 30 Dec 2023
Hello Douglas, Thank you for choosing our hotel for your stay. We appreciate your feedback on our affordable rates. Should you have any further comments or concerns, we kindly advise you to reach out to our management team directly for assistance. We hope to welcome you again in the future.

10/10 Excellent

michelle

Travelled with pets
Liked: Staff & service, property conditions & facilities
It is super convenient to all shopping Newport and not far from pvd. It's a great blue for the money
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello michelle,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our convenient location near shopping and proximity to PVD airport added value to your experience. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Brenton

Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Brenton, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your rating as they help us improve our services. Our team would like to invite you to contact our management directly to discuss your concerns further. We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away
The room was not as stated. It was dirty and smelled. This location housed some pretty sketchy looking people. I asked for another room but none were available so I booked elsewhere through Hotels.com. No refund will be given by Motel 6 OR Hotels.com because of cancellation policy. How did I know the room was going to be dirty and stink like someone was smoking weed in it for days?? So how could I cancel properly?? The woman at the front desk giggled when I told her about the smell in this non smoking room. She was absolutely no help and she truly was rude. I wouldn't attempt to stay here at all. If you do keep all your doors locked. I know you get what you pay for but this environment was not good. Also very disappointed in Hotels.com for not backing me.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello George, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide clean and comfortable rooms for our guests, and we regret if this was not the case for you. We appreciate your understanding that room availability is subject to demand, and we apologize if we were unable to accommodate your request for another room. We encourage guests to reach out to the management directly with any concerns, as we take all feedback seriously.

8/10 Good

Roger

Business traveller
Liked: Staff & service
Room I reserved was not usable. Management and staff went the extra mile to give me one that was even though it was a far bigger and more expensive one.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Roger,Thank you for sharing your recent experience. We appreciate your understanding and the kind words about our management and staff. We always strive to ensure our guests' comfort and satisfaction. Should you have any future inquiries or need assistance, please don't hesitate to reach out to us.

4/10 Poor

Daniel, SAINT LOUIS PARK

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Daniel, We apologize if you found our hotel to be lacking in cleanliness. We strive to provide a comfortable and welcoming environment for our guests. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure a higher standard of cleanliness in the future. Thank you for bringing this to our attention.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and customer service
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Brandy,Thank you for letting us know about your positive experience with our staff and customer service. We strive to provide exceptional service to all our guests and we're thrilled to hear that our team met your expectations. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Pamela

Travelled with group
For 2 people only 1 facecloth and 1 hand towel. The corridor needs some updating. The heat when we turned on smelled like someone urinated in it.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Pamela,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the towels and corridor, and we will take them into consideration for future improvements. Regarding the heat, we have addressed this issue with our maintenance team to ensure it is resolved. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Frank

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room had two problems and homeless and susispicous people in lot. Not clean, broken stuff,
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Frank,Thank you for taking the time to share your feedback. We apologize for any inconveniences you experienced during your stay. Our team strives to ensure a safe and comfortable environment, and we take your concerns seriously. Kindly note that we have stringent security measures in place for the safety of all our guests. We appreciate your input regarding cleanliness and maintenance issues, and we'll address them promptly.

6/10 Okay

Rebecca

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Rebecca,Thank you for your incredible review! We are thrilled to hear that you had such a fantastic experience during your stay. Your kind words are greatly appreciated, and we're delighted that our hotel exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

10/10 Excellent

mexicano

I absolutely loved my housekeeper Alexandra and front desk clerks.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello mexicano,Thank you for your kind words! We are thrilled to hear that Alexandra and our front desk clerks provided you with exceptional service during your stay. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad hotel, remodeing still inside!
Was fine, called upaskedabout a weekly stay, said it wss 499 plus tax, but gotta speK to manager to confirm, i did got a diffrent price so i left! Slept fine, requested a king on ap, got a double instead, I prefer the King I requested! Not a bad hotel for a few nights, they are remodelig, so dusty in some parts of the giant hotel! Would I stay here again sure in a piinch, why not?
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Daniel,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We appreciate your understanding regarding our ongoing renovations. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place is disgusting. Only stayed cause it was 34.00 after my credit but i wouldnt stay here again if it was free. Check in states 3pm. Got there at 345 the rude lady at the desk said its nots til 4pm and room wouldnt be ready until 430. The bed was disgusting and the bathroom was even worse. If you stay here bring your own linen, towels, and water shoes to wear in shower.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our staff and room cleanliness to ensure a better experience for our guests in the future.

4/10 Poor

Ariel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Ariel,Thank you for your positive rating! We greatly appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

Sandi

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Hello Sandi,Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. We value our guests' opinions and will use your feedback to improve our services. Please feel free to reach out to our management team with any further concerns you may have.

2/10 Terrible

Alyssa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying, I called to make sure my reservation was in fact put in because I booked through a third party site at the beginning of the week where the woman on the other end was great. When I called today to ask about early check in, I was told that this location does not offer that and I would have to wait - okay no problem. I was originally told on the first phone call that check in was at 3pm, when I arrived today at 3:30pm I was told that check in is at 4pm and that the manager does not allow any one to be checked in before 4pm. Online ALSO states check in is at 3pm... so now I was upset. I finally get to check in, girl upfront barely made eye contact and barely told me what she was doing when checking me in. There was a couple that came up behind me who I assume just checked in, stopped what she was doing to help me and talk over me to them. Now I'm annoyed. There is no elevator so if you are handicapped and they give you a second floor room, you're SOL. I FINALLY got to my room and walked into a sauna. The heat was turned all the way up and it was completely disgusting. I then checked out the bathroom - there is hair and whatever else in the tub. The sink was completely gross with hair and flem. For $230 I am COMPLETELY disgusted.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Alyssa,We apologize for the inconveniences you experienced during your stay. We understand your frustration with the miscommunication about check-in time. We sincerely apologize for the cleanliness issues in your room. Please know that we take these concerns seriously and will address them right away.

4/10 Poor

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were smelly and sticky. Sheets were clean however.
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Xavier, We apologize for any inconvenience you experienced during your stay. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our future guests.

2/10 Terrible

Mary Candice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Mary Candice, We apologize for any inconvenience you may have experienced during your stay. Please let us know more details so we can address your concerns.

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable room in an expensive town. My only concern was the sliding window didn’t lock? Only held by a bar on the side. Other than that, very friendly staff and quiet motel. 4/5 stars. Thank you.
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Clara,Thank you for your feedback! We apologize for the inconvenience caused by the window. Our team will address the issue immediately to ensure your safety and security during your next stay. We appreciate your kind words about our staff and the peaceful atmosphere. We hope to

6/10 Okay

Jason, Newark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors slam so hard all day and night. Whether it's fellow guests from other rooms or the side entrance doors. Loud guests kept me up all night entering and leaving room. Staff was also very loud screaming at each other in the halls
Stayed 2 nights in Oct 2023
Response from Manager on 13 Oct 2023
Hello Jason ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Excellent

Athene

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Athene,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We paid for a nonsmoking room but the room was definitely smoked in a lot.
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Michael,Thank you for sharing your experience. We truly appreciate the insight regarding our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Other people's nose goblins in the sink. Hotel generally filthy
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Guest ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nastiest place we have ever stayed!!! The floor was mopped with something greasy making the floor slick & greasy feeling!!! Air conditioning was blowing warm air. There was a hand towel for the bathtub mat. Had to ask for washcloths. At 2:50 in the morning there was load slamming of doors & stomping upstairs then moved downstairs.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello James, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Kevin

Rooms not ready on time at 4pm. Problem with keys. One door to parking lot did not close for the night. I left for a wedding and came back. There was someone in my room sleeping. I had to relocate. The key to my second room failed when I went out for ice. Room did not have a pole in the closet to hang clothes. Etc Etc Worst hotel stay in 50 years
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Kevin ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

4/10 Poor

edward, Warwick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property need s a little help
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello edward ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel 6 should be ashamed to have Aries as the face of their new port location. I have never experienced such horrible and discriminatory customer service. I had reserved a room about a month ago and paid for the room at 12 today, the women was rude but it was fine. My boyfriend, who speaks poor English, and I came in came back at 4 to check in and they refused to reserve us a room for no reason. Aries asked me what I did to not allow them to give me a room. I said I’m not sure what happened and she said I am not honest but i can have the room because I paid then told me to grab my things and go to my room. Aries refused to tell me the reason for me not being able to reserve a room. Needles to say my we left.
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Emma ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Tracy

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checking out rude staff. It is unsafe, dirty, noisy, and a rip off for the price.
Response from Manager on 3 Oct 2023
Hello Tracy ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Sapna

Beds are comfortable. Slept well. Safe surroundings
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Sapna,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do come see us again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in shower till they came to fix and never had any hot water in sink at all. No wash cloth. Should have king size bed and didn't. Very dissatisfied.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Dear Guest,Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and also our shower. We hope to someday have another opportunity to host your stay.

6/10 Okay

elena

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello elena,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in went straight to room smell was terrible went to desk girl said no other rooms and suggested frebreeze to spray we booked another hotel and left. Girl at desk said no refund wouldn’t give any managers name or corporate contacts stated she only works here. Never ever suggest this place. Expedia never should offer this place
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Cheryl, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Bryan, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's filthy
Stayed 4 nights in Sep 2023
Response from Manager on 23 Sept 2023
Hello William,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Okay

Brittany

Travelled with family
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Brittany,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service
The carpeted hallway in front of our door was dirty, across from utility room which was very unkept and dirty and its door always open.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Zhanna ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
It was truely not what we expected .The service desk person was very nice .Room was clean the tub not so much .The doors were locked and we couldn’t use our pass key to get in had to go in by the lobby also there was no microwave
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello James,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our service and room. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

ALBERT

Disliked: Property conditions & facilities
This property needs tenovation
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello ALBERT ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.