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Reviews of The Star Apartments

4 out of 5
The Star Apartments
569 Hunter Street, Newcastle West, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 156 reviews" "
Rating 8 - Good. 48 out of 156 reviews" "
Rating 6 - Okay. 36 out of 156 reviews" "
Rating 4 - Poor. 18 out of 156 reviews" "
Rating 2 - Terrible. 16 out of 156 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to city, and cafes
Stayed 3 nights in Mar 2024

2/10 Terrible

Letitia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nothing like the photos- definitely overpriced and not well managed or cleaned. The foyer and corridor leading to apartment is smelly and filthy. The apartment smelt of previous cooking and you couldn't open windows- no flyscreens but mosquitos. No furniture or comfort- one couch for three people - dirty carpet. No lift so 90yr old had to use stairs.

8/10 Good

Daniel

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Warren

Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Stella and David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Cheryl

Stayed 3 nights in Jul 2023

2/10 Terrible

Garry

Stayed 3 nights in Feb 2023
Response from Reception on 30 Mar 2023
Hi GarryThank you for your feedbackKind regardsReception

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and central in newcastle.Quiet location,good size apartment.will use again.
Stayed 2 nights in Jan 2023

2/10 Terrible

Renee

Travelled with family
Disliked: Cleanliness, amenities
Cleaning should be a priority and actually supplying a room that is advertised. Pillow was lovely though.
Stayed 1 night in Dec 2022

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall disappointing. The property felt tired and worn. It took an hour to get the air con working which ended up needing to be reset via the remote. Small cockroaches appeared when I sat on the lounge. I was informed no parking was available yet the carpark was less than half full all night.
Stayed 3 nights in Sep 2022

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
These apartments were clean and comfortable but were completely uninspiring (black furniture, no artwork) and nothing to make them even a little bit sustainable - no recycling bins, a massive chux cloth per stay which gets thrown out, single use plastic body care bottles etc. Also, I was put on hold for 30 mins several times when I tried to call the off-site receptionist and couldn't get through - gave up.
Stayed 2 nights in Jul 2022

8/10 Good

Fiona

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is well situated in Newcastle and convenient to a number of dining options. Only trouble was with the airconditioning - one room it wouldn't turn on and the other it wouldn't turn off.
Stayed 3 nights in Jun 2022

8/10 Good

John

Stayed 1 night in May 2022

10/10 Excellent

Gisella

Liked: Staff & service, amenities, property conditions & facilities
Space and location are great.
Stayed 1 night in Apr 2022

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
Good location
Stayed 6 nights in Jan 2022

8/10 Good

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Michael

Stayed 2 nights in Dec 2021

2/10 Terrible

Momeem

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had 2 bookings back to back but never going back there again
Stayed 4 nights in Nov 2021

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Business traveller
Liked: Staff & service, property conditions & facilities
The staff deserve a huge praise, they are so welcoming and helpful and make it such an easy stress free stay . The apparent was excellent and spotless, like I said from the amazing staff on the phones to the cleaning staff thank you a very well run service ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable, I was very happy with the room and service from the staff on the phone , they were so welcoming and helpful and I enjoyed yet another happy stay here, thank you to all staff 😊
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the transaction and communication was so easy and made it so easy the communication with the codes ect made it so easy , honestly after trying the place out i'm impressed and am on my third stay there now , hats off to them give yourselves a pat on the back .Super helpful support from staff on the phone. from 1 happy Customer , Mark
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Location was great. Staff we encountered via phone were quite abrupt. Parking was advertised as included and we had to pay $20 per night. No apology, just a rude manner. Price was right overall.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Daniel

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable accommodation. Near some great places to eat and close to shops if you need to stock up on groceries.
Stayed 2 nights in Mar 2021

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, easy access, close to everything. Do recommend. Only concern is the holding deposit that was required came out as pending the morning of our arrival and then we were told it would be back in our account after check out. Now the deposit has been completely drawn from our account. This maybe needs to be assessed, apart from this slight inconvenience everything was good.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Unclean room, I don’t know when it was last vacuumed. Looks big but no room in the kitchen. When cooking the exhaust fan does not work so smoke alarm goes off continually. Paid for parking and the exit gate (opposite a brothel) was open. When I called to ask if it would be fixed, man on reception was rude and hung up on me. Would not recommend anything about this place
Stayed 2 nights in Jul 2020

2/10 Terrible

Natalie

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
tiny shower, reasonable location, and faulty sofa. Comfy bed
Stayed 3 nights in Jun 2020

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Plenty of space. Very comfortable. Well catered. Modern. Excellent. Will definately use in the future.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My bedroom fronted a busy lane near hotel with loud music and outside seating. The windows had no double glazing. The noise level was very unacceptable. I have told as many people at my tournament to never stay at this place.
Stayed 2 nights in Feb 2020

8/10 Good

Owen

Business traveller
Liked: Room comfort
Disliked: Cleanliness
potential
Generally the room was nice and the beds very comfortable. But there were no bed side lamps and the was a spot of blood on one of the single bed pillows. My daughter slept with a towel over the pillow she ended up using but it still left an uneasy feeling. Also, no storage at all in the second bedroom.
Stayed 2 nights in Feb 2020

6/10 Okay

Lorraine

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I found it very impersonal with no reception/ staff. Also having to remember all the different codes to get in and out of the property. No Keys was very off putting. Very noisy, slamming doors and noisy housekeeping staff. Good location otherwise.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Big spacious apartment..clean with everything i needed....just no mop for the kitchen floor and the next door neighbour was slamming his door
Stayed 2 nights in Dec 2019

8/10 Good

LJS, Coolgardie, WA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was very comfortable and well apportioned. Bit of noise from the street at night, though.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting much for the price but was pleasantly surprised. Will definitely be back when staying in Newcastle next time. Top spot, close to everything.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean , tidy and secure. Washing machine was a very handy feature, close to the tram and Newcastle exchange.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We were moved without notice to another location not near where we wanted to be
Stayed 3 nights in Nov 2019

10/10 Excellent

Cal, Melbourne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the tram stop. Clean, tidy, easy to find.
Stayed 1 night in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude male staff, poor condition, good size
It was a OK stay, try best find better if available some where. I was warned not to park others parking slot heavy fine applied, when I go someone esle parked in my slot and struggle to find one and when I informed it..aaahhh, its ok, will give you another slot. When I asked are to given heavy fine to that person, .... not really.... One of the Make telephone operator was very rude and when I wanted to clarify thing... he straight away told " I am not going to explain it again..." lack of maturity and business oriented answers, not customer friendly. Good large space but very hard smell of cockroach or anti-cockroach spray...., it a just OK stay. again space is good size.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to city, secure car parking and unit was clean and had everything we needed. We would come back again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Great location. Will be back to stay again
Stayed 1 night in Aug 2019