Family Studio, Multiple Beds, Non Smoking
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Reviews of Newcastle Motel

3 out of 5
Newcastle Motel
270 Pacific Hwy, Charlestown, NSW

Reviews

6.2
Rating 10 - Excellent. 5 out of 55 reviews" "
Rating 8 - Good. 19 out of 55 reviews" "
Rating 6 - Okay. 14 out of 55 reviews" "
Rating 4 - Poor. 6 out of 55 reviews" "
Rating 2 - Terrible. 11 out of 55 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Stayed 1 night in Jan 2022

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was basic which was all we required, walls and fixtures were dirty and could use a fresh paint or scrub down/replacement
Stayed 1 night in Nov 2021

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2021

2/10 Terrible

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was filthy mould and cobwebs and smelt
Stayed 1 night in Nov 2021

6/10 Okay

Richard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Motel was well situated however quite dated. No staff during check in and check out, initial room was not what was booked however resolved quickly with upgrade to family rooms. Bathroom fixtures were broken and very small but the water pressure in the shower was excellent
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money
Pool was disgustingly green when asked staff they said it was cleaned the previous day a very disappointed answer just to make me leave There was tea and coffee but no key ingredient "milk" There was no toilet paper at all in the room The taps are literally marked back the from cold water comes out hot and hot water comes out cold
Stayed 1 night in May 2021

6/10 Okay

Katelyn

Liked: Staff & service
Not hot water
Stayed 4 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
No offer of complimentary milk for the coffee, no complimentary soap, shampoo etc! No welcome, no help with anything, no remote for TV had to ask (TV could only be turned on and off without remote- no manual channel or volume buttons). Not very accomodating stay at all.
Stayed 2 nights in May 2021

6/10 Okay

anthony

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The free airconditioning with no glass in windows was fantastic
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS MOTEL, sheets were stained, it took an hour for new sheets this being 10pm. I checked out after one night and was promised a refund on the second night, this has not happened. Door handle difficult to open and close, no kettle in room, pool was not in operation. Nothing like the website offered, extremely disappointing. Noisy, did not sleep till 3am. Office unattended on several occasions.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping centre. Clean comfortable rooms. Quiet.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Poor
People in room next to me were up all night in and out of their room saying it was crawling with cockroaches. I informed the cleaners 3 times that I am a night shift worker and would be sleeping during the day only to have them walk into my room and wake me not once but twice.
Stayed 2 nights in Nov 2020

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020

2/10 Terrible

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay ever. Not worth it
Not even worth the $99 I paid for it. The bed is itchy. Walls are dirty. Windows had cracks in them. Was on edge the whole night. The walls are paper thin. Don’t think my partner or I even got like one hour of solid sleep with how uncomfortable the beds are and hearing everything going on outside
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2020

8/10 Good

Rob

Liked: Room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Andrew, crescent head

Travelled with family
Disliked: Amenities, property conditions & facilities
We were not given the room that was indicated on the web site. And given what was like temporary accommodation . It was ok but not worthy of the cost.
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower curtain needed cleaning and I had to turn off the air conditioning unit as it smelt.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Mark, Newcastle

Travelled with family
Liked: Cleanliness
The room smelled like soap there was no milk but the bed was comfortable
Stayed 1 night in Feb 2020

2/10 Terrible

Ree, Armidale

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was filthy, the shower was full of mould. The room stunk.
Stayed 2 nights in Feb 2020

2/10 Terrible

S.M

Disliked: Amenities, property conditions & facilities
The bed and pillows were comfy and staff polite, but that’s as far as I get with the positives. The bathroom had mould everywhere, the ceiling and throughout the grout. I had to shower with my things on. There are smears if god only knows what’s on the door and walls throughout as well as blood on the bathroom door. People generally say ‘you get what you paid for’, but I’ve paid less and stayed in better conditions.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basic but comforable and clean
very basic motel but was clean bed was comfy good location close to shopping and restaurants would stay there again
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Olivia

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
The room smelt like mould and we had to air it for a few hours with the door open
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old and run down not the cleanest but the linen was very good and fresh
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The beds were sub standard the presentation was poor and the reception was pathetic and unhelpful.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Review
For the price it’s not too bad. The beds were comfortable but a leg on each bed were broken.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and the amenities were good. Pool was good and it was quiet. Would stay again if passing through.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The floors in motel weren't vaccum . . . . . .
Stayed 4 nights in Mar 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable and convenient
It was clean, comfortable and convenient.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, service by staff was excellent. Good location, convenient for an overnight stay.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Place to Stay
+Great location with Charlestown mall nearby, highly accessible and comfortable beds. -Found a massive cockroach in the cupboard
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were disgusting there we’re fecies on the wall near the toilet and the walls have never been washed
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is extremely tired and should either undergo a major renovation or be knocked down and have something else built.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no top bed sheet for 2 of the beds. The linen that was there had stains. The shower flooded.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Room comfort
Easy access. To Hwy and local shops. The room looked like a slight Reno had taken place.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It is close to Newcastle and its beaches and touristic attractions. The room was clean and neat. On a clear day it must 2nice views of the mountains from the 22nd floor. Nice pool.
Stayed 1 night in Jan 2019

8/10 Good

McIntyre

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, The comfort of the bed was really nice. One problem was i was having difficulties getting foxtel
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, parking, clean and tidy.free wifi, Foxtel
Stayed 1 night in Jan 2019