Full-sized fridge, microwave, oven, stovetop

Reviews of Newcastle Central Plaza

4.5 out of 5
Newcastle Central Plaza
741 Hunter Street, Newcastle West, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 176 reviews" "
Rating 8 - Good. 68 out of 176 reviews" "
Rating 6 - Okay. 23 out of 176 reviews" "
Rating 4 - Poor. 15 out of 176 reviews" "
Rating 2 - Terrible. 12 out of 176 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness
Like to be close to rail. Appartment 85 Need a few fixes and better floor covering (dilapidated carpet) would help beds were clean appliances usable Else there is not much to say for a short stay. Parking is crammed for my standard in the basement.
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Dear Kristin,Thank you for choosing to stay with us. We appreciate your feedback. We'll address the maintenance concerns and consider improvements to enhance your experience. Safe travels, and we hope for the opportunity to better serve you in the future.Kind regards,Guest ServicesNewcastle Central Plaza

10/10 Excellent

Vidar

Liked: Cleanliness, room comfort
Excellent stay in a great location
Had a lovely time. They were short staffed and fully booked, but everyone was helpful and friendly.
Stayed 1 night in Oct 2023
Response from PeterB on 30 Oct 2023
Dear Vidar,Thank you for your wonderful 10 out of 10 review for your stay at Newcastle Central Plaza. We're thrilled you had an excellent stay and had a lovely time. We appreciate your understanding, during a busy time and your kind words about our helpful and friendly staff are much appreciated. We look forward to welcoming you back in the future.Kind regards,Guest ServicesNewcastle Central Plaza

4/10 Poor

Shamsur

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No one attended to welcome, waited 45 min to check in. No apologies. No one to communicate. When you know that guest check in time is 2 pm , then why no one at the reception counter. Very disappointing as we travelled 300 km and we are already tired and exhausted.
Stayed 1 night in Oct 2023
Response from PeterB on 3 Oct 2023
Dear Shamsur,We sincerely apologise for the experience you encountered during your check-in.We are sorry no one was present to welcome you, but our managers are sometimes called off to deal with a another guest's requirements. They are always available via the phone number displayed at reception. We appreciate your patience and understanding after your long journey, and we will review our check-in procedures to ensure a more efficient and welcoming experience for our guests.We hope you might consider giving us another opportunity to provide you with a better stay in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

2/10 Terrible

Louise

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from PeterB on 25 Sept 2023
Dear Louise,Thank you for sharing your feedback regarding your recent stay.We're truly sorry to hear that your experience with us did not meet your expectations. We would like to learn more about your stay and the issues you encountered so that we can address them and improve our services. We value your feedback, and we hope to have the opportunity to better serve you in the future.Safe travels to your next destination.Kind regards,Guest ServicesNewcastle Central Plaza

2/10 Terrible

Renee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Access cards didn’t work so we were unable to get into our room when we arrived. We had also arrived after reception had closed and so was unable to contact anyone to rectify the problem 😡.
Stayed 1 night in Jul 2023
Response from PeterB on 24 July 2023
Dear Renee,We are very sorry that you had a frustrating experience with our access cards and that you were unable to get into your room when you arrived. We apologise for the inconvenience and communication. We have a 24-hour phone number for emergencies and we should have provided you with that information. We hope you will give us another chance to provide you with a better stay next time.Kind regards,Guest ServicesNewcastle Central Plaza

10/10 Excellent

Kirsten

Stayed 1 night in Jun 2023
Response from PeterB on 29 June 2023
Dear Kirsten,Thank you for your wonderful rating and feedback. We are delighted that you enjoyed your stay with us and appreciated our facilities and services. We hope to welcome you back soon for another pleasant experience.Kind regards,Guest ServicesNewcastle Central Plaza

10/10 Excellent

Robyn

Stayed 2 nights in Feb 2023
Response from Peter B on 1 Mar 2023
Hi Robyn Thank you for choosing to stay with us and for the great rating!! we do love 10/10We hope you have a wonderful trip onwards and look forward to seeing you again!Kind Regards Guest Services Newcastle Central Plaza

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property had tears in the carpet which was clrealy quite old. The aprtment we stayed in the lounges looked like they had been picked up after a council pick up week.
Stayed 3 nights in Feb 2023
Response from PeterB on 21 Feb 2023
Dear Tim,Thank you for your review of your recent stay. We are sorry to hear that your experience fell short of your expectations and are committed to maintaining our property to a high standard. We will look into the issues you have raised to ensure that they are addressed.We appreciate your feedback and will use it to improve our services and facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

8/10 Good

Melanie, Manly Vale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in an area of Newcastle that is being renewed but is still a bit old and tired. It is only a 5 minute walk to the Transport Interchange where you can take the tram all the way to Newcastle Beach. Buses run along Hunter Street on a regular basis. The Marketown shopping centre is only a 10 minute walk with both Coles and Woolworths, amongst other shops. Hunter Street is very noisy - both traffic and people noise coming and going from local pubs and clubs. The apartment we stayed in was really good. It had two bedrooms and two bathrooms, laundry room, full kitchen, large balcony and big living/dining area. There is air conditioning and ceiling fans in the bedrooms. Unfortunately the WiFi wasn't working when we were there and we weren't informed of this when we arrived. I only found out when I went down to ask about it. Accessing the underground parking is a bit tricky when you first arrive because you have to go into reception to get the keycard for entry but there is very limited parking in front of the building. We had to do a few laps of the block before we could park and go into the building. Most of the decent restaurants are a good 15-20 minutes walk away. There were only 2 forks in the kitchen though there were lots of knives, spoons and plates. The fridge also needed a good wipe down on the inside. Overall, we would stay here again.
Stayed 2 nights in Feb 2023
Response from PeterB on 21 Feb 2023
Dear Melanie,Thank you for your review of your recent sta. We are sorry to hear of the Wi-Fi issue during your stay. We understand how important it is for our guests to have access to reliable internet, and we will ensure that this is addressed.We also apologise for the lack of forks. Our housekeeping team will be reminded of the importance of providing a complete set of cutlery, and we will ensure that our cleaning standards are maintained.We are glad to hear that you would stay with us again.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again.Kind Regards,Guest ServicesNewcastle Central Plaza

4/10 Poor

Tina

Disliked: Cleanliness, property conditions & facilities
Likes: check in was easy, friendly greeting Dislikes: furniture extremely old and worn out, apartment smelled and looked dirty. For money paid very disappointed
Stayed 1 night in Jan 2023
Response from PeterB on 23 Jan 2023
Hi TinaThank you for staying with us and for the reviewWe do appreciate all your comments and feedback and will work toward making improvements as required, to ensure all our guests are well-catered for.Thank you for sharing and we wish you safe travels home or to your next destination.Kind RegardsGuest ServicesCentral Apartment Group

10/10 Excellent

Holly

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jan 2023
Response from PeterB on 23 Jan 2023
Hi HollyThank you for your 10/10 review! We're glad to hear that you had a great stay with us and that you found our facilities and location to be excellent. We're delighted that your experience was enjoyable and we hope to have the pleasure of welcoming you back in the future.Kind Regards Guest ServicesNewcastle Central Plaza

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, amenities
I am at a loss as to where to start this email. I have to say this has been one of my worst experiences staying in apartment accommodation anywhere. Our first apartment absolutely reeked of urine and was revolting, nothing like your photos you advertise. The lovely receptionist did swap us to a different apartment shortly before he left for the day, only for us to discover that the Air conditioning doesn’t work, runs for 10 mins then we get an error and it shuts down, the television only has one channel, foxtel not even connected although control proudly presented on the coffee table. Toilets in both bathrooms don’t flush properly and no one to report any of this to. Don’t even get me started on the fact that we couldn’t even park our car in our allocated parking spot as there just wasn’t enough room, and there is absolutely no way it accommodates disabled parking, I have had to park on the street all night. The two disabled parks were obstructed by vehicles without disability permits when I looked. I had booked your apartment in good faith that the photos were representative of what I was purchasing. I hope you attempt to improve your accommodation venue for future guests.
Response from PeterB on 16 Jan 2023
Hi TammyThank you for the feedback on your stay. We apologise for all the issues you encountered, including the air-con, difficulties with the TV, toilets, and parking.We will ensure to address these to improve the quality of our service and accommodations for all our guests.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind Regards, Guest ServicesCentral Apartment Group

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from PeterB on 10 Jan 2023
Hi ScottThank you for the great rating!We are so thrilled that you enjoyed your stayWe do look forward to when you come to stay again and we wish you safe travels :)Kind RegardsGuest ServicesCentral Apartment Group

6/10 Okay

Annette

Liked: Cleanliness
Response from PeterB on 9 Mar 2023
Dear Annette,Thank you for choosing to stay with us and for taking the time to leave a rating.If you wish please provide us with more details regarding your experience so that we can take the necessary steps to improve our services and facilities.Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

4/10 Poor

Cyrus

Travelled with family
Disliked: Amenities, property conditions & facilities
On how much they charge per night is not worth it. Musky smell when you enter the apartment. Shower head needs replacement. Heaps of stain in the carpet. Dryer not working. Poor wifi connection. Dont trust the door closer, it doest close the door properly. Make sure you pull or push it in order to lock it properly. The only thing positive are it is spacious and close to everything. It needs renovation.
Response from PeterB on 9 Jan 2023
Hi CyrusI'm sorry that you had a negative experience during your stay at the hotel. We apologise for any inconvenience you may have experienced and appreciate your feedback. We take all comments seriously and will do our best to address the issues you have raised. Thank you for your understanding and we hope you have a safe and wonderful 2023.Kind Regards, Guest ServicesCentral Apartment Group

8/10 Good

Barry

Stayed 1 night in Dec 2022
Response from PeterB on 9 Jan 2023
Hi BarrySorry about the late replyThank you for staying and leaving a great ratingWe do look forward to your return visit, and we wish you a wonderful 2023Kind RegardsGuest ServicesCentral Apartment Group

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our 2 night stay in a 3 bedroom unit was very disappointing, the unit is in desperate need of renovating and the cleanliness was lacking. The carpet is worn and stained, with what appears to be vomit stains in a number of spots. We saw lots of cockroaches. The one bed lamp in the main bedroom had the shade masking taped together. Lighting throughout the unit was dim. The ensuite bathroom shower base was rusted and mouldy. The door to the balcony shook like there was a cyclone outside (& it wasn’t that windy). The kettle had a burnt ring around the bottom of it, the toaster had lots of crumbs in it. The parking space is extremely tight (but at least there was parking provided). The unit was a great size but the condition really made it disappointing. There are supermarkets close by but we didn’t really want to cook in the apartment as we didn’t trust the cleanliness.
Response from PeterB on 19 Dec 2022
Hi JaimeThank you for your feedback and suggestionsWe do value comments from our guests and will pass these on to our Housekeeping and Maintenance supervisors to rectifyWhen you visit again you will have noticed an improvement.Thanks again for letting us knowKind Regards Customer ServiceCentral Apartment Group

8/10 Good

Vincent

Stayed 3 nights in Nov 2022
Response from PeterB on 19 Dec 2022
Hi Vincent Sorry about the late replyThank you for your great rating Have a wonderful Christmas, and please visit us againKind Regards Guest Services Central Apartment Group

8/10 Good

Candice

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022
Response from Ben on 31 May 2022
Hi Candice, Thank you for your excellent rating of Newcastle Central Plaza. We wish you all the best and look forward to seeing you again soon!

8/10 Good

Shayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from PeterB on 10 Jan 2023
HI Shayne thank you for leaving a rating and for staying with us Regards Central Apartment group

6/10 Okay

Brett

Travelled with family
Disliked: Cleanliness
Plenty of space in the 3bedroom apartment for a family. The rooms need a really good clean though.
Stayed 2 nights in Jan 2022
Response from PeterB on 10 Jan 2023
HI Brett thank you for your feedback Regards Central Apartment group

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good rroms near the tram
Stayed 1 night in Jan 2022
Response from Alik on 27 Jan 2022
Thank you for your nice review

2/10 Terrible

Roseanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Terrible smell in bathrooms - is it the drain? I’m not even sure. The rooms hadn’t been cleaned properly. The carpet was worn throughout the apartment. The dishwasher didn’t work properly. The cupboards and drawers were filthy. The windows needed a clean. The furniture was dated and dusty. Sorry, won’t be back.
Stayed 4 nights in Dec 2021
Response from Alik on 27 Jan 2022
Thanks

8/10 Good

Shanell

Liked: Room comfort
Stayed 1 night in Jun 2021
Response from Alik on 30 June 2021
Thank you for your nice review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious apartment. Great communication and excellent customer service. Thank you for promptly mailing out the phone charger that we forgot in our room. Would stay again.
Stayed 1 night in Jun 2021
Response from Alik on 30 June 2021
We hope to welcome you again soon

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location and great view Apartment needs renovation lots of unfinished jobs such as the towel rails not in the bathroom no toilet roll holder, no curtains in the bedrooms they are very light at night, couldn’t open the balcony door. On arrival in the room first thing I noticed was how dirty the glass was on the inside and the fridge door was disgusting, one of the rooms the door is all cracked. When we went to get a second pillow out of the cupboard it was so dirty and dusty it was unusable. The carpet in the rooms is disgusting lots of stains and on the balcony was someone’s shoes, a cigarette lighter and it was very dirty, only seen through the door as we couldn’t open it. There were 4 of us but only enough lounge seating for 3 of us. The air conditioner doesn’t seem to work properly the rooms were cold. I won’t be staying here again.
Stayed 1 night in Jun 2021
Response from Alik on 17 June 2021
Thank you for your review. We will address your concerns

8/10 Good

kim

Stayed 4 nights in Apr 2021
Response from Alik on 24 May 2021
Thank you

8/10 Good

Kym

Travelled with group
Disliked: Cleanliness
Average stay
Staff were great . Apartment was is a little disrepair and outdoor veranda has a mop and cigarette butts on the ground
Stayed 1 night in Apr 2021
Response from Alik on 26 Apr 2021
Thank you. I shall pass your concerns onto our housekeeping team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Thank you
Love it. It was clean and rooms were spacious. Receptionist was friendly and it’s definitely value for money. And the free wifi is by far one of the best in comparisons to hotels we stayed in
Stayed 1 night in Apr 2021
Response from Alik on 26 Apr 2021
Thank you. Loved the photos !!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Alik on 26 Apr 2021
Thank you

6/10 Okay

Verified traveller

Travelled with family
Hotel location wasnt that good. Road was busy so its hard to drive out/in of the carpark.
Stayed 1 night in Jan 2021
Response from Jerry on 19 Jan 2021
Hi Anonymous, Glad to see you enjoyed your stay, apologies that the carparking is difficult to get out of with the main road traffic.

6/10 Okay

Kristy, Melbourne

Business traveller, Travelled with group
Liked: Cleanliness
Good size apartment . It was a bit tired and needs the Furnature refurbished.
Stayed 1 night in Nov 2020
Response from Julie on 4 Dec 2020
Hi Kirsty thank you for your feedback. We are currently going through all our apartments across Australia and refurnishing where we can.

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, room comfort
GREAT SPOT
great location, we were upgraded to a two bedroom apartment without knowing which was a bonus
Stayed 1 night in Nov 2020
Response from Julie on 4 Dec 2020
We are so pleased you enjoyed your stay and the surprise upgrade. Hope we see you again sometime soon

8/10 Good

Brian

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Response from Alik on 25 Aug 2020
Thank you

8/10 Good

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Lovely large apartment with secure parking. Comfortable bed. It needed a better clean though
Stayed 1 night in Jul 2020
Response from Alik on 17 July 2020
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Good Stay
Good
Stayed 1 night in Jun 2020
Response from Alik on 17 June 2020
Thank you

8/10 Good

Verified traveller

Liked: Room comfort
Middletown
Not bad. Did not have a room with a view which was dissapointing.
Stayed 1 night in Jun 2020
Response from Alik on 17 June 2020
Thank you

10/10 Excellent

Peter, Port Macquarie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Great front desk service. Very comfy bed. Great Location
Stayed 1 night in Feb 2020
Response from Alik on 3 Mar 2020
Thank you. We look forward to welcoming you again soon

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Alik on 2 Dec 2019
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Alik on 2 Dec 2019
We look forward to welcoming you back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Guest Relations Manager on 11 Nov 2019
Thank you for your review, we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and was well appointed Easy to find
Stayed 2 nights in Nov 2019
Response from Guest Relations Manager on 11 Nov 2019
Thank you for your kind review. We look forward to welcoming you again!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Guest Relations Manager on 17 Oct 2019
Thank you for your feedback. We look forward to welcoming you again!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Guest Relations Manager on 17 Oct 2019
Thank you for your review, we appreciate your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Guest Relations Manager on 25 Sept 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with customer service and with the property.
Stayed 1 night in Sep 2019
Response from Guest Relations Manager on 25 Sept 2019
Thank you for your wonderful review. We look forward to welcoming you again!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Guest Relations Manager on 25 Sept 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Reception on 7 Sept 2019
Hello- We love to read when a guest enjoys their stay with us; and all feedback is important to giving guests a memorable stay. Next time you're in Newcastle i hope you consider staying with us again. Reception.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Guest Relations Manager on 30 July 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Tom - Guest Relations Manager on 24 June 2019
Thank you for your feedback