Apartment, 2 Bedrooms | Terrace/patio
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Reviews of Nautilos Apartments

4 out of 5
Nautilos Apartments
265 Wharf Road, Newcastle, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 79 reviews" "
Rating 8 - Good. 25 out of 79 reviews" "
Rating 6 - Okay. 17 out of 79 reviews" "
Rating 4 - Poor. 7 out of 79 reviews" "
Rating 2 - Terrible. 10 out of 79 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, staff & service
The property did not have a reception desk, all contact was made through separate phone calls to get check in codes. Codes were provided late, after check in, and should have been provided prior to check in. Property summary on the fridge said parking was free, but they told us we had to pay for parking. Swimming pool closed at 8pm which was very early. We only stayed 1 night but wasted a lot of time chasing codes.
Stayed 1 night in Mar 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service
No reception and had to call a number to get directions on how to get in. Luckily one of the residents arrived and showed me the ropes including how to get the key and car park etc. Wasn’t a harbour view as shown in advertisement. The main bed mattress was sunken and uncomfortable, near impossible to sleep in it so I went and jumped on the lounge. Water leaking from air con onto floor. The apartment smelt like garlic. No value for your dollar at all.

2/10 Terrible

Jessica

Stayed 1 night in Oct 2022

2/10 Terrible

Emrys

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not even get to check into this property!
Stayed 1 night in Nov 2022

2/10 Terrible

jackie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and not what I expected
Stayed 4 nights in Sep 2022

8/10 Good

mona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check in .no good. not sent me how to check .
Stayed 1 night in Aug 2022

6/10 Okay

fiona

Disliked: Staff & service
Stayed 2 nights in May 2022

6/10 Okay

Faisal

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Location and spacious but thats about it. So many things wrong - no light working in second bedroom - second bedroom lamp has no shade nor a socket to plug into - main bedroom 1 table lamp doesnt work - both bathroom door locks broken - quite a few spiders and webs around the ceiling - all dining chairs about to break apart - toaster had grease inside it - toilet roll holder broken and roll keeps falling off - shower soap holder broken - showerhead too low (neck level even for someone not so tall) - living room lights flicker if u turn it dim - aircon barely cools (filter completely clogged and not cleaned) - spa broken and couldn’t be used
Stayed 2 nights in Feb 2022

10/10 Excellent

Nicole

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
We were meant to stay at Nautilus but were transferred to Star apartments. We had selected the Nautilus due to positive family friendly reviews, travelling with a 4 yr old and myself working Friday and Saturday. Friday night saw a party in the building across from us until 5.30am, not much rest. Saturday and Sunday were ok. Smokers on our floor were not ideal with a strong herby ‘cigarette’ smoke smell in the hallways. No balcony is an issue for us and we should have confirmed that prior. We did get a 2nd parking, which was really great but the codes we were initially sent to open the apartment were incorrect and it was a delay in getting into the property, after driving over 5 hours with a small child, not ideal. I get it was an extenuating circumstance for the agents but at the end of the day, not a wonderful experience and we paid top dollar at nearly $300 a night.
Stayed 3 nights in Jun 2021

8/10 Good

Kerrie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Central location, great facilities & size
The actual apartment was terrific, well laid out and plenty of room. Although we didn't cook, the kitchen was a good size and offered full facilities. A large balcony was excellent. The only issue we had was checking in. Unfortunately, there is no reception on site and although check-in was 2pm, we were unable to get into the apartment until 3:15pm. Details of pin # to unlock the door were also not received until 3:30pm. We were over 1hr late to meet up with friends for a surprise function. If you were attending a wedding or similar this would be a complete nightmare. Not sure if this happens regularly or we were just unlucky.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Location was great for us, central and walking distance to foreshore. We had 4 guests stay but only provided with one entry fob which made it very difficult to coordinate as we were not always all together. Wanted to open sliding doors but mosquitoes were so bad we had to sleep with doors closed.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The cleanliness left a lot to be desired - very worn sheets, no mattress protector on the beds, cigarette butts in the pot plant outside on the balcony, dishes left in the dishwasher and glass on the lounge floor (a few small shards). Apartment was great but cleanliness was very poor.
Stayed 2 nights in Feb 2021

10/10 Excellent

Michael S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size modern apartment. Excellent location.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to find no key fob in the letter box as per our arrangements. After being made to wait in our hot car on the street with three kids for over an hour we were finally told that the cleaner had not turned up for work and the apartment was therefore not available. We were offered an alternative apartment in Hamilton, which was nowhere near the precinct we needed and wanted to stay in and to date we have not been offered compensation for the difference in price between the two units or the inconvenience and anguish caused. To date, there has been no apology or contact (while making arrangements for an alternative a staff member blamed the cleaners but never once apologised). I cannot recommend this host or accomodation.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The room wasn’t ready at 2pm. We did not get access until 4pm. Waited two hours in the freezing cold outside with 3 small children. When we finally got access, only one fork, not enough bowls, cups glasses. No dishwashing liquid. Small cockroaches in living area. Communication was dreadful prior to gaining access to the property, with me ringing multiple times talking to many different people trying to get an update. At one point offering to move us to another apartment which was absolutely not acceptable. To add further insult after paying for a late check out, a cleaner knocks and enters the room at 10am the next day asking why we haven’t left. Very disappointing stay.
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great awesome location and underground carpark
Stayed 1 night in Jan 2020

6/10 Okay

Kim

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Jenna

Travelled with family and small children
Liked: Staff & service, amenities
Well located property, with easy access and departure. Parking height was an issue and floor in apartment not clean.
Stayed 1 night in Jul 2019
Response from Reservations on 16 July 2019
Hi Thank you for your feedback, we are glad you enjoyed your stay with us. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019
Response from Central Reservations on 16 July 2019
Thank you for your feedback. We are glad you enjoyed your stay with us and look forward to seeing you in the future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment, big rooms, perfect location. No problems.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was promised Two King beds, only got a king and two singles. Location was perfect, only meters from the wharf. Pool was spectacular, however we were constantly abused by other tenants for making a noice.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to the water and to the shops
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The check in was disappointing having to pay extra $20 for parking, the confusion with door pins etc was also a pain, the room was disappointing unclean, smelt like a pub and doors wouldn’t close their furniture was old and run down, definitely overpriced for that poor of conditions
Stayed 1 night in Dec 2018
Response from Central Reservations on 4 Jan 2019
Thank you for your feedback, we are sorry you experienced these issues during your stay, this is not our usual standard. Kind Regards

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We got there at check in time of 2pm but it took at least 40 minutes to wait for the key after calling the service area. The rooms are pretty clean and comfortable. The pool and spa are clean but the residents are very protective of it with one saying we are not allowed to play ball in the pool despite us having no intention of doing so. Another resident came out later on asking if we have towels despite our towels hanging in full view. We are of asian descent from sydney so others might have a different experience...
Stayed 1 night in Dec 2018
Response from Central Reservations on 4 Jan 2019
Thank you for your feedback. We are glad you enjoyed your stay, please accept our apologies for the delayed check in, this is not our usual standard. Kind Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced. Location was great near the water, but with no actual view of the water, and additional car park cost, it was overpriced. Unfortunately, I would pay that again for 1 person traveling for work. Lovely unit though.
Stayed 1 night in Dec 2018
Response from res on 26 Dec 2018
Thank you for your feedback We look forward to your next stay Regards Reservations

8/10 Good

Yang Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from rews on 26 Dec 2018
Thank you for your feedback We look forward to your next stay Regards Reservations

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to all the main spots water right across the road tops
Stayed 2 nights in Nov 2018
Response from res on 26 Dec 2018
Thank you for your feedback We look forward to your next stay Regards Reservations

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, everything we needed. Close to venue we attended. Unit clean bedding comfortable. Only downside was paying for parking in Newcastle generally. Parking spot should be included in unit price. $20 per day over the top
Stayed 3 nights in Oct 2018

2/10 Terrible

Craig, Canberra

Disliked: Cleanliness, property conditions & facilities
On arrival we found the floor dirty, a large carpet had not been cleaned in a LONG time, dirty under tables and chairs and in the entrance to a bedroom. A large clump of hair on the floor of the bathroom. Dirty and wet dishes and glasses in the cupboard - all had to be re-cleaned to use. Took the reception/call centre 2 hours to get the WiFi working. Won't be using this place again.
Stayed 1 night in Oct 2018

8/10 Good

Gary, Empire Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern spacious apartment. Enjoyed our stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed in a two bedroom apartment. It had everything we needed. It was well stocked with everything we would need eg dishwashing powder, soap powder even biscuits. Very central. Close to beach and across from the harbour
Stayed 2 nights in Aug 2018
Response from res on 4 Sept 2018
Thank you for your feedback. We look forward to your next stay Regards Reservations

4/10 Poor

TIM, SAWTELL NSW

Liked: Room comfort
Disliked: Cleanliness, staff & service
Average at best
unit was nice,practical & close for everything we were after.However the unit had a persons sunglasses left there an empty box of fake nails on the floor in one of the bedrooms& also a some used tape of some sort on the floor. The unit hadn't been cleaned very well. Some of the fixtures in the bathroom were loose and need fixing.The service provided by Newcastle executive apartments when booking in & leaving the property was very amateur. When arriving we requested an early check in before 2.00 pm as we had a function to get to by 2.30 pm & were told when a text came through to my mobile the unit would be ready. 15 Minutes after we received the text & the keys where still not available. On leaving the car park doors would not open & received no Help from Newcastle executive apartments in trying to leave the premises. Lucky someone came along to enter the car park about 15 minutes later.
Stayed 1 night in Jul 2018
Response from res on 4 Sept 2018
Thank you for your feedback. We will look into this We look forward to your next stay Regards Reservations

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can do better elsewhere, avoid at all costs!
Arrived late on a Friday afternoon to a unit that looked like the cleaners had not been in. There was still cutlery in dishwasher from previous people staying there, a mug in cupboard that was coffee stained and with lipstick marks on it, splatters on fridge that should have been wiped over and crumbs and stains on the leather lounge. We had requested 4 x single beds and arrived to 2 x single beds, 1 x king bed and 1 x folding bed (broken slats) in the lounge room. The oven/stove did not work, called NEA to be told they would email the instruction manual (which we never received). The handtowel in bathroom was bleach stained and tattered and looked like it belonged in the cleaners cart (if there was one). Was told to email our grievances to NEA which we did however 2 weeks later still have not received a reply or acknowledgement. Reading other reviews since, lots of people have mentioned cleanliness of property is lacking however obviously still nothing has been done about it...waste of time!!
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Fabulous sized apartment but lacked cleanliness
The apartment (208) was spacious but as soon as we opened the door the faults were found. The case had obviously been broken and was slackly mended. The walls needed touch up paint. The toilet in the ensuite lid has broken and not fixed. The sliding door was cracked in the lounge room up the top which is really dangerous. The worst part was if you had allergies or asthma you couldn’t stay here. The light fittings were full of dust in the bedrooms which was disgusting! I actually had to wipe some away as I couldn’t bear to look at it anymore. The wine rack was full of dust above the fridge. The apartment had so much potential and it’s a shame the owners don’t take pride in it, it’s reallu upsetting. The apartment could be amazing if these issues were looked at and fixed. It’s a shame as the location is great, right near good night life, places to eat & great beaches.
Stayed 1 night in May 2018
Response from Central Reservations on 28 July 2018
We are sorry you experienced these issues during your stay. This is not our usual standard of cleanliness and thank you for the feedback with the maintenance issues, we will get them addressed asap. Kind Regards

8/10 Good

MissB, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating for my girlfriends & i, close to amenities. Shame you only get 1 parking spot at the apartment, there is paid parking next door but only a 5min walk up the road you can park for free. We'll be back.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, spacious apartment in s great location.
Easy access to car parking and apartment. Lovely self contained apartment that allow for family meals and relaxing. The spa was lovely. Unfortunately the pool heater wasn't working so was a bit cool.
Stayed 3 nights in Apr 2018
Response from Central Reservations on 2 May 2018
Thank you for your review. We are glad you enjoyed your stay with us. Kind Regards

6/10 Okay

Denis, Brisbane

Disliked: Room comfort
Ideally located close to the water with great views from just outside the front door. Walking distance to a great choice of restaurants and activities. The complex itself is actually quite good, however the three bedroom apartment we were allocated resembled more of a hospital than an apartment. Gray floor tiles and darker wall tiles half way up the wall throughout the apartment was depressing and tasteless. Thankfully we were just passing through for a night and not staying longer, otherwise I would have looked to book elsewhere.
Stayed 1 night in Apr 2018
Response from Carey on 15 Apr 2018
Hi Denis Thank you for the feedback. The unit has been designed for practicality, & unfortunately we can't cater for everyone's tastes in interior design. Happy to hear you enjoyed the location! See you next time Reservations Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Leanne on 11 Apr 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness
nice hotel close to beach, no reception
no reception, was confusing and took half hour to get in as the cleaner did not leave key in the right area. bed not comfy. good location though.
Stayed 1 night in Mar 2018
Response from Leanne on 11 Apr 2018
Thank you for your feedback. We will follow this up

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Leanne on 11 Apr 2018
Thank you for your feedback

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family friendly appartment
Great appartment large & lots of space. Light rail consruction behind block did not create too much noise in the morning. Great location easy walking to restaurants, bars & local attractions. Internet connection was difficult and kept cutting out.
Response from Leanne on 11 Apr 2018
Thank you for your feedback We looking forward to your next stay

8/10 Good

Tezza, Newcastle

Disliked: Room comfort
Great location
Apartment not ready on arrival. Could do with a Good clean! And update of comfortable beds and seats! No reception desk!
Stayed 1 night in Jan 2018
Response from Central Reservations on 9 Feb 2018
Please accept our apologies, as this is not our usual standard and we will look into the matter further. However we are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good location opp Crown Plaza
Unmanned hotel so bit of effort to get into , in pretty good spot opp the harbour and short walk to restaurant etc . Room needed an update pretty dated decor and cleaner needed to be more through , two dirty socks a sneaker and cleaning rags left in the room .
Stayed 1 night in Jan 2018
Response from Central Reservations on 7 Feb 2018
Sorry you experienced some difficulty during your stay, we will look into the matter. However, we are glad you enjoyed your stay. Kind Regards

8/10 Good

Jo, Sutherland shire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Two bedroom unit
Good location close to harbour for fireworks. Bookings and enquiries are operated from a single call centre that manages many hotels. There was confusion about the booking and the text message instructions to us.
Stayed 2 nights in Dec 2017
Response from Central Reservations on 7 Feb 2018
Thank you, we are glad you enjoyed your stay. Kind Regards Central Reservations

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The first thing you notice is the size of this room. It was the size of an average house. Everything on hand with a monster kitchen. TV's in every room. Right on the foreshore and within easy walking distance to all the restaurants and cafes. Great place to stay.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overnight Stay
I don't often leave reviews but I am doing this as a community service! This apartment is incredibly bad! The building is well located, the apartment however gets virtually no daylight, across from a noisy pub and road. It is wall to wall dark grey slate, chrome trim and black pleather. The cold dark surfaces are noisy and on arrival the air conditioning was set to 16 to complete the morgue like affect. All the beds are on wheels so roll around a lot, the third bedroom is an internal room. I can't imagine the decor be appealing to anyone. Seriously avoid this apartment, it is very misrepresented as are the amenities like the pool.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Very basic. Has so much potential. Good location For a place where they expect you to leave it clean it wasnt very clean to start with. A fan stuck on. A kettle that was so dirty we couldnt use. Towels were old and tatty. Sheets looked like they were from the 70s.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Our apartment was absolutely 100% freezing cold. Mid July so Newcastle is very cold at that time of year Mid Winter. There was no heater & air condition was also freezing & unable to be reset to warm the place up. We had two absolutely miserable freezing cold days & nights & this was suuuuuch a disappointment for the price we paid for the two nights.
Stayed 2 nights in Jul 2017